*TLDR-Exceptionally rushed dining experience, aloof waitstaff, omission of mentioning that gratuity was included in check. Food was excellent but service was very disappointing.*
I wish I could gush over our meal at Restaurant Olivia but things felt a bit off at every turn. From what I'd read online, Olivia's received mostly rave reviews and seemed to be the perfect place to go for any sort of celebration-great food, great service, and a deep interest in hospitality. I'd confirmed our reservation the day before however Olivia's took the added step of phoning me the "day of" to confirm personally. They asked if 2 hours would be adequate for us to enjoy our meal. I answered in the affirmative as I relish a relaxed pace when dining out. They then asked if it was a special occasion. We were in fact in Denver to celebrate our anniversary and our meal at Olivia's was the perceived high point of our stay so I shared this with them. I was told that the restaurant looked forward to celebrating with us, which prompted the expectation of some sort of festive gesture when we arrived. Unfortunately, this set us up for disappointment as our hosts never welcomed us with an acknowledgment of the evening's celebratory nature and frankly, why bother asking if it's a special occasion if you're not going to do something special for your guests? The lackluster reception deteriorated further as we didn't find our waiter, Shane, to be particularly welcoming or cordial but rather very cut and dry. He took our drink order and upon delivering our cocktails, promptly asked if he could put our dinner order in. As we had anticipated being able to savor our time there and had been seated for just 15 minutes at that point, we requested a salad starter and a few more minutes to decide on entrees. Shane informed us that the kitchen preferred to get our full meal order at once so that they could "time it." We're all about that so we took perhaps another 7 minutes to decide on our dishes, dropping any starters from our order and requested instead 2 appetizers and 2 pasta dishes to be served all at once. As we looked forward to what we hoped would be an epic 2-hour meal, 3 pieces of warm focaccia with parmesan butter were brought to our table (delicious!)...but then a mere 5 minutes later, and not even halfway through the small plate of bread, our entrees were delivered. We quickly moved our bread plates aside to make room for the main attraction but were dismayed as top tier restaurants know that if you're engaged in consuming what lays on the plate in front of you, it's bad form to bring out the next course. How they missed that culinary social cue here at Olivia's is beyond me. It would have been difficult to resuscitate the evening at that point but I held out hope. We'd seen a neighboring table that had arrived before us and was allowed to linger over their meal, enjoying some bubbly on the house prior to cocktails in honor of their celebration as well as a gift of cookies at the end of their meal. Perhaps a dessert flourished with "Happy Anniversary" on the plate rim would arrive...but no. This was doomed to be the celebration that never was. I'm not suggesting that the food wasn't wonderful...it was, but partaking in a very pricey meal within such a rushed timetable by a less than convivial waiter and without any fanfare greatly diminished and undermined the entire experience. The final disappointment was the delivery of the check which was brought to us without any explanation that gratuity was included within the pricing of the dishes (nor was it seemingly printed on the check itself). Fortunately, I'd remembered reading about this online and inquired when one of the owners was in sight. He confirmed my understanding of this important omission and prompted our waiter to stop by our table to reaffirm what had not been stated initially. Our waiter's lapse most certainly wasn't an oversight and as such, in the end, we were left feeling further disheartened, overlooked and most certainly underwhelmed. read more