I'm here every week utilizing the incredibly convenient services at this location. It was so awesome to get my TSA pre check done here! Moreover I can't tell you what a time and mileage saver it is that I'm able to ship out USPS AND FEDEX without having to separately drive to those individually waiting in those hellish lines. I almost don't want to share the secret! Special shout out to Dianah who often helps me at the shipping center. She's so lovely and helpful. Thank you! read more

Customer service in Print Services has really improved. Diana is a gem and went above and beyond to help with my orders. I highly recommend taking your print jobs to the location on 5th St in Austin. 5 stars! read more

Nice location. My pick up order was ready quick and when I got there all pick up orders were on the shelves, clerk was welcoming, order was accurate. Quick and easy. read more

Office Depot - Office Equipment Near Me - Austin, Texas

I've always purchased ink for my HP printer from this location or from Office Depot online. Most recently, I purchased the same multipack of HP ink cartridges I usually do for my printer (1 black and 3 color cartridges). When I installed the magenta and cyan cartridges, I received a "printer failure" warning on the display (see photo). I tried everything the HP troubleshooting guide online offered, but I kept getting the same printer failure message. Finally, I thought perhaps there might be something wrong with the new cartridges, so I pulled them out and put the old ones back in. The printer failure message disappeared. However, I can't print with empty cartridges, so I took the pack of new but opened cartridges back to this Office Depot, and they said that even though the product is defective, they are not able to provide a refund for open packages of ink or toner. I asked to speak with a manager, and he said the same thing. They told me that my only recourse was to contact HP directly since the cartridges are HP products. I left the store and called Office Depot corporate, and was able to speak to a representative. They repeated the same return policy back to me. I refused to accept this and asked them how they could not resolve an issue with a defective product purchased from their company. It took about 30 minutes, but she finally did refund me for the defective cartridges. From now on I won't be purchasing ink cartridges from Office Depot or OfficeMax. I'll be purchasing them directly from the manufacturer, or from another store that will help when there is a defective product. read more

Office Depot - HP printer failure error after installing new HP ink cartridges purchased from Office Depot. - Office Equipment Near Me - Austin, Texas

DO NOT USE THE PRINT CENTER HERE. I went in with some custom artwork I created, and worked with someone at the desk to ensure it was produced as intended. the person I worked with seemed confident that it was going to produce well. I have a background in print production, so I made sure the files were high res and with the right settings. not only did the colors come out horrible, but they trimmed it unevenly. I am beyond disappointed. avoid this place for all your quality print needs. read more

I have been a customer of Office Depot for many years. However,my last experience was a definite one star prior to that I thought well of it and the only way that it will go up is getting rid of the bad employees and that includes Stan! The man was judgmental, rude, and extremely disrespectful with no cause! , The man should be fired! The only way to improve Customer Service is to get rid of the bad apples. He is definitely one of those bad apples!. The store has so much potential but when you have employees who will treat customers badly, you will not improve. When you have more one star reviews than five star reviews, you have a problem! Office Depot, you can do better! read more

Alex at the PRIMT CENTER is the best. She helped me with a poster printing job. I have 2 pages and wanted to put them inti 1 page poster and Alex came through with flying color. Thank you so much Alex. I will definitely come back for business with this location. read more

This is like the caviar of Officemax's! You walk in and feel like you're in a coworking space or something. I did online pickup there and didn't even need to talk to a human... they have lockers you scan a barcode at. Look at you, Officemax! You're still going to die a retail death, but at least you're trying. Friendly staff when you need them. read more

Jalal was incredible! He really cared to help me , went above and beyond the call of duty ! He made my experience at this location worth the trip & deserves recognition for being Spectacular!!! read more

Remember back in August when your children were shopping for school supplies? Remember supply lists that just listed items like "pocket folders"? Remember when you stared at the five different types of folders in the store and wondered exactly what the heck kind was needed? If you're like me, you'd probably buy a variety just so you wouldn't have to make multiple trips, then afterwards return the unused stuff. In the case of the aforementioned pocket folders, I bought four kinds - with tabs, without tabs, vertically slotted and horizontally slotted. And that's just one example. Anyway, an extra bag or two of unwanted supplies get shoved in the back of the closet. Months pass. Receipt is no longer valid for return. Suddenly remember the bags are still there. Since it was for a fair amount of money, I go to Office Max but am not hopeful. Surprise, surprise. A sympathetic manager hears me out, doesn't lecture me and quickly puts the return through on a gift card. With this over-and-beyond customer service move, I'm going for the whole five stars. read more

I've never had very good experience here, but last week I went to buy a new printer and other office supplies ($200+) but there was NOT A SINGLE BUGGY at the store. I have trouble walking so need a buggy when I shop. I asked someone who worked there if there were any buggies. She said, "No." I had to leave. Really, stay away from the Office Depot on corner of S. Lamar and Oltorf. They suck and they don't care., read more

I spent over an hour at the 907 W. 5th St., Austin, TX store today. A very simple (or so I thought) issue turned into a huge hassle and waste of time. I needed an electric stapler but wanted to pay with a co-employee's credit card, which I did not have in my possession, but which I had permission to use. I had really wanted to leave with this stapler and bring it to where it was needed. The Sales Consultant, Roderick, was amazingly great. Pleasant, very patient and extremely helpful. Unfortunately we were unable to process the transaction and I had to leave the store empty-handed. We tried almost everything. I signed up for a new online account, entered all the credit card information and was still unable to place an order that I could pick up at the store. Eventually (after trying to enter it on the computer on the counter first and then my iPhone) I thought I had placed an order with store pick-up, but I was wrong. It was set-up to ship to my billing address. The store Manager, Mike, stepped in at the end to try and help. We wanted to just change the shipping to store pick-up but were unable to do so. With the stapler and special sized staples in hand, at the counter, the only option we had was to cancel the order, which is what we did. I can't thank both Roderick and Mike enough for spending such a ridiculous amount of time with me (almost an hour and a half!), during the busy lunch hour. Their patience was impressive, as they too wanted to ring this up and let me go on my way, with my merchandise. Sadly, the "system" is too rigid and inflexible and it couldn't be done. Later on, after visiting your competitor, Staple's, and not finding the electric stapler model I was looking for, I got back on your website and placed an online order, for delivery tomorrow (hopefully). One good thing did come out of being forced to go to Staple's - I found a chair that works great at my office. So I bought this $299 piece of furniture at your competitor - a place I would not have been to, if I hadn't been forced there by your poor check out system. When a simple transaction can't be done in the store and has be be done online (after over an hour!), it's not hard to see why so many stores are closing. read more

Called Fedex and they located this store for me and quoted a $60 overnight fee for 10:30 delivery for an envelope. Went into the store and was assured I didn't miss the cut off time for pick up. They told me $104. Oops after checking that was a mistake. Envelopes are less than a package. I paid $60 for overnight by 10:30. Next thing....next day...no delivery. Call fedex ...no help....told to go to Office Max. Oops the delivery had never taken place. No, they didn't call me to tell me either. They gave me the package/letter back. Refund? They checked to see if it was possible. It was. Oh, I was reminded by Office Max that even though I paid for 10:30 overnight delivery, nothing is really 100% guaranteed. read more

It's not too late to save yourself. DHL Shipping inside this office max has no lines. NO LINES. I REPEAT. NO LINES. NO WAIT. WHATSOEVER. Save yourself. Go now before word spreads. read more

Cool redesign but forgot the entire point of customer service. The absolute worst print shop in the city. Go to FedEx and save an extra day.

Prepaid for ink cartridges. I go to this location and package not ready. Asked a nerdy employee to please go get my ink and he said it would be an hour's wait. The place was beyond weird. It used to be very good. Don't know what has happened with this company but I am never going back there. read more

Ok... That was the last time I am going to have lunch at Officemax... I mean, I just don't get it. Everything taste bland, almost like paper. The seating is horrible, service is terrible, and you can't find the bathroom in here to save your life. However, they do have a great selection of printer ink, and computers for some odd reason... Whatever. read more

Call it weird - to review an OfficeMax. But here goes: everytime I come in, it's empty - as in plenty of staff and zero customers. For some reason though, I still end up waiting forEVER for help. So, even though they're basically the same store, if you have a choice: go with Office Depot. read more

Needed an office chair today. Was helped instantly. The price in store was $10 more than their website. I asked if they'd match it and was told yes. Got a mesh office chair with the three adjustable handles for $99. I'm happy. Guy even offered to carry it out for me. read more

Went in last week to get an office chair for my work computer at home and was quite impressed with the amount of chairs they had to choose from. I found my self oogeling for well over 30 minutes before I picked out my favorite of the bunch, the guys that were there were very happy and helpful. They even brought my chair up the register for me. It seems to me that all the negative reviews of this place, they have defiantly taken note from it because every single person there smiled at one point in time. When I need something work related this place will be my go-to spot from now on! read more

I had a terrible experience today. The guy in charge of the FEDEX office has a terrible attitude. First, when I got there there was no one helping us. Finally I found the guy and I asked him for help. OMG! He treated me so bad. I'll never go back to that OfficeMax again! read more

Apparently this Office Max has made a change of heart. All the horrible reviews here I was hesitant to come even though I just needed printer ink and it's literally across the street from my place. They surprised the bejesus out of me. I was greeted with a "Hi, how are you." as I came in and the store was clean and well organized. It was incredibly easy to find the ink cartridge I needed and I even shopped around for a few more items. Checkout was fast and easy, and the associate was incredibly friendly and went out of his way to wish me a good day. Now I will say that this one associate (unfortunately I can't recall his name) was really great and there were some others milling about, so I'm not sure if he's just an all-star, but in any case the rest of the store was kept well and easy to navigate. I'm not going to comment on the prices of a lot of the supplies, but if you need lots of supplies go to Costco or shop online - you really shouldn't be shopping in an office supply store for anything aside from last minute items anyway :) read more

Not good for shipping. At any other OfficeMax location, shipping is a breeze. They've got a shipping hub at this location, but it's designed to be a FedEx drop off only. They won't give or sell you packing materials, and they expect you to have a FedEx account and to have your package 100 percent ready to drop off and go when you get there. Not helpful for the layperson's shipping needs. Unfortunately, they weren't courteous about their need for incoming packages to be ready for a quick drop-off and go either. If they'd been more upfront about it, not kept me waiting, and had a more knowledgeable person working the front, it would have at least been a pleasant failed experience. read more

I called to see if they had a specific item and they said they had it without bothering to check their inventory and they were out of it when I arrived 15 minutes later. this is bad service and I will never go back again. there is an Office Depot in south Lamar not far away. go to Office Depot instead. read more

This is my review of the new OfficeMax in The Shops at the Galleria, Bee Cave... This store used to be dog-friendly but no longer allows pets. I really hate to see a progressive store return to the dark ages but this one apparently has. I was told by the day manager (a Lab lover, no less!) that this change was made on his recommendation to the General Manager to avoid possible litigation. Anika's comment about waiting forever for help applies to this store too. I was the ONLY customer and couldn't get anyone to help me locate an item I was having trouble finding. I also agree with her comment about shopping at Office Depot. The service is better and they're dog-friendly. read more

I went into Biz Box to ship a flat enveloped. Took me over half an hour because of wait times. So frustrating. It was so slow - there was hardly anyone in the store. I would prefer to drive farther for a place with quicker service. read more

Every employee in this store is so pleasant and helpful! My wife and I grabbed the wrong notebook twice and the cashier was patient and kind, and helped us in every way he could. And then on our way out, one of the biz box front desk employees explained some of their products and really went in depth through their process and operation. It was a great experience and we will definitely be back! I wish I had caught their names so we could give them a personal shoutout, but this store as a whole seems well run and happy! read more

I came in on a quick work trip after losing my phone charger. It was almost closing time, literally 8:55 PM and Nathen assisted me so quickly. He found me the most inexpensive, best option and quickly checked me out. He was so kind and so helpful, at the end of a long work day it really made a huge difference. Thank you Nathen!!!! read more

Me and my Wife shop here frequently. The printing department has now completely pissed me off more than once. On 2 occasions they stated they could not get to my order until the next day, sometimes longer. We have walked in and they have completed orders on the spot. Now today, he was extremely rude to my wife on the phone. The customer service is non-existent. If the employees don't want to be there, let them go and allow people who want to work and help run that department. You are in downtown Austin, if it were my business, I would clean house and start over. read more

I was about to get all Mad Max in line at the Office Max after the manager finished helping the seemingly nice cashier by answering some question about a customer returning ninety gazillion folders in exchange for ninety gazillion other folders; he goes back to his little manager hut to chat up the other manager (who in full chair recline with arms tucked behind head, grinning away) and ignores two calls for register back up as the line gets longer and then finally saunters out looking all Buscemi and lathargic. read more

come on. i have been in here more times than i can count and the service stinks every time. i'm sorry, i mean lack of service. every time no one helps me. every time someone is standing at the register watching me walk around. every time i feel like i'm taking crazy pills. if it weren't for those glorious coupons you send me in the mail, i would hate you forever. read more

I'm only reviewing this because I was just there. All I wanted was the store brand black ink for my printer. That was the only stupid cartridge not in the store. They even had a sign saying "Ink and Toner Guaranteed in Stock". No it wasn't. So I look for a helper. I hold up a name brand single cartridge box and say "I'm looking for the Office Max version." She says "Okay," walks to the aisle with me and asks "Do you want to get a double pack?" What? NOOO! I just point to the empty slot for the cartridge I want. She says "let me go check in the back". She returns empty handed, "No, sorry we don't have that in stock, are you sure you don't want the double pack?" Oh my god. NOOO! "No I just have money for the Office Max brand" I tell her and leave. At some point she even asked if I use the black ink alot. If I was printing a big black box on white paper like a hundred times then yes maybe I will buy a double pack. But until then once I run out of ink I will get up and go buy some more. One...at...a...time. Guaranteed in stock my ass. oh yeah, the store looks nice and like atleast 95% stocked, blah blah blah read more

While the staff is usually courteous and friendly, the time it takes to complete simple tasks is really long. Usually very understaffed. I think OfficeMax has an opportunity to improve here. read more

The staff here has been exceptional. If you ever have any printing questions/concerns, go see Karrah at the print center! Last month I came in with a last-minute printing request for our guest/client name tags since my company was hosting a large quarterly conference & evening event in downtown Austin. We were experiencing an office-move/several project deadlines while hosting this huge event - so it was a long week. The manager quickly walked me through different printing options and identified the most cost-effective approach. He put me in touch with Karrah at the printing center. Karrah is the ONLY reason we were able to print 100+ name tags that had correct spelling, font size, color logos, etc. in the short time available. She went out of her way to painstakingly troubleshoot the Avery name tag software with me, worked with my excel sheet to import information, checked each name tag to make sure it was perfect, and arranged for them to be laminated/cut all in time for my event. She made sure to do all of this for me in ONE day when she happened to be understaffed since some employees were out sick. If it were not for her hard work, I wouldn't have completed the project. She was fantastic and made my life much easier during a very stressful week! A big thanks to Karrah. read more

The worse customer service in town. Find another place. I've tried 5 times and each time the experience has been terrible.

I waited 15 minutes at the print desk, only for the flunky working behind it to tell me he didn't know how to print a 4x6 photo. Worse, once I got to the cash register to buy my own damned photo paper, the cashier had become so confused by my chip credit card that she couldn't ring me up. Are these the people behind "Fight for 15"? 15 cents per hour would be a more appropriate wage for such cretins. read more

These guys are always awesome. Bought a laptop and they helped me convert everything. Always waiting by the door and offer to help. This trip, I needed help finding something online. Roderick helped me look it up and gave me a couple of ways to find get it delivered. Also gave me information about linking my two rewards accounts now that they've merged with Office Depot. read more

Rockstars! My zip drive got left behind and they UPSed it to me without charge all the way back to Dallas! As well as they made my prints perfectly! read more

I come here often for work and im always surprised how cheap it is and relatively fast they are. But I was really upset the other day when i went in and was ignored for half an hour (there was no one in front of me) and then I watched the adult women in pigtales who worked there, yell at a school teacher and then yell at me. Who supervises these people? read more

Very satisfied with this vendor. Specifically i was impressed by Roderick. I had about 5 items that i needed to find. I asked him if he could help me and he politely agreed. He walked me around the entire store until i had found everything that i needed. Very very impressed with Roderick. read more