Kiara responded to a question I had and resolved the issue quickly and to my satisfaction.

Ordered V3 desk and accessories, all received in good order and timely, including notifications with order, shipping and delivery status. Realized the monitor arm ordered wouldn't work, reached out to Uplift, and Natalie quickly responded, answered follow-up questions, offered info and options, and helped get the arm return and exchange underway. Genuine hassle-free experience - I didn't have to hound, beg, or break through barriers to get the help and follow-up needed. Many kudos, gold stars and thanks to Natalie for all her help and guidance! read more

Submitted an order and had the wrong address that was auto filled, Kelvin was great in helping me manage to get a new shipment sent to the correct address. Uplift has always been great with customer service. read more

Uplift makes great, high-quality standing desks! I've had one of their older V2 C-Frame desks for about 7 years now and recently purchased one of their new V3 C-Frame desks. The new V3 C-Frame is a noticeable improvement in stability over my old V2 C-Frame, especially when at standing height. I will likely buy another smaller desk to use as a mobile workstation that I can wheel around the house too. Uplift also has great customer service! I had a question about the new V3 frame desktop compatibility and Kiara from Uplift customer support was quick to answer my question and help make sure I got what I needed. Many thanks! Shipping was extremely fast as well. I placed my order at 2:30pm on a Thursday and it shipped same-day! As an added bonus, since I live in the same state that Uplift is based in (Texas), my desk was delivered the next day, Friday at 1:50pm. That's less than 24 hours from purchase to delivery! Assembly of the new V3 frame was also a breeze. It took me maybe 2-3 hours to assemble, but I had a few extra accessories to install and I took my time to cable manage everything well. If you were assembling many of these desks at once, or had less accessories to install, I'm sure you could do it in much less time. read more

UPLIFT Desk & Human Solution - Uplift V3 C-Frame standing desk with dark bamboo desktop - Furniture Stores Near Me - Austin, Texas

I spoke with Xavier Loera from UPLIFT today and this might have been one of the most incredibly positive interactions that I've ever had with a company. Xavier spent a significant amount of time with me, figuring out what had happened with the desk that I ordered. Ultimately we ended up having to replace the desk top. This is one of the worst things that can end up happening with a standing desk, but Xavier personally walked me through what the options were and ended up getting a replacement shipped. Above and beyond that, he also walked me through specific care instructions to follow for the desk into the future, and even chatted with me a bit about custom keyboards after he noticed that I used a custom keyboard in the photos that I shared with him. Xavier single handedly made sure that I will stay an UPLIFT customer and promoter into the future. read more

Jose was outstanding. His patience and attention to detail were superb. Jose answered all my questions. The man knows his stuff. Jose helped me put together a desk that I will enjoy using. I have to be patient, as the components will ship out at the end of this month. Thank you Jose read more

The Uplift V3 desk legs work great! Also, customer service was quick and helpful. I sent an email a backordered item I no longer needed, and Kelvin Bui responded quickly resolving it for me. I ended buying a 2nd set for my wife's desk. read more

Review for a scratch and dent top. If you're able to come in ready with trunk space, you may be able to score a great desktop piece for about half (or more) off! I was lucky to snag a 1.5" solid wood top, not the engineered stuff. Super solid, it was a showroom sample piece now discontinued. The other tops I saw were not badly damaged, there were minor scratches or teeny tiny dents here and there but one can probably cover it with some putty and wood colored marker. The tops you would transport yourself, not covered in warranty. But everything else they would ship to you, brand new with your choice of color accessories. Leg frame new and covered by warranty. There's some other floor models sold as an entire set which look to be of great value. I just didn't need all that other stuff. These are probably as good as it gets without having to wait for Black Friday. Showroom is extremely well stocked in drinks and snacks. Have fun shopping, or pretending to work like you were at a well funded startup. Service was helpful without being intrusive as you browse and consider which one you really want. read more

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Great product, Kevin was very helpful with my returns when I purchased the wrong product.

I LOVE my uplift desk. Had it for 6 years now and it's awesome. They've been great with support with a few minor issues over the years. They're quick, helpful, and send replacement parts when needed. Great customer service! read more

The desk is amazing, looks and function. I got the 1.75" solid walnut and after a couple years it developed a crack. I reached out to support and was helped by Luca M. He was prompt, courteous and professional. He offered a new top for only the cost of shipping. I decided to go with a slightly larger top (went from 72" to 80") and a different type of wood. I had to pay a small fee for the upgrade in size ($50) and for the shipping ($115). Very reasonable. The reason for the wood switch is not because of appearance, both look great. Walnut is a little on the soft side and will dent easier so I decided to go with the Pheasant wood since it's about 35% denser and will be less prone to dents. Excellent product, excellent warranty and excellent customer service. Thanks again Uplift Desk and Luca! read more

UPLIFT Desk & Human Solution - Furniture Stores Near Me - Austin, Texas

I needed a help with getting a quote for laminate V3 C-Frame and Kelvin Bui got it for me quick. With clear explanation of what was needed and what I could expect, it was easy and fast. I will be purchasing my desk soon. read more

Desk Originally was going to take months. Jose Escobar got things sorted out and desk will be arriving next week. Great support. Will update the review in 6 months after using the desk. read more

I purchased a replacement desktop directly from UPLIFT--even though it cost more than other options--because I already owned an UPLIFT standing-desk frame and expected a simple, compatible swap. I have also appreciated that UPLIFT is an Austin-based company. I like supporting local businesses, and based on my previous experience with the desk, I have recommended UPLIFT to other people. That history makes the lack of support during this purchase especially disappointing. Before purchasing, I visited the UPLIFT showroom and spoke with the salesperson in person. I specifically mentioned that I had an older UPLIFT desk. At no point did she warn me that a current desktop might not align with my frame, tell me that drilling could be required, suggest that I would need older installation instructions, or ask which frame model I owned. Had any of that been disclosed, I could have verified compatibility before placing the order. Unfortunately, the pre-drilled holes and threaded inserts in the new desktop do not align with my older UPLIFT V1 frame. When I contacted the salesperson for help, the initial response was essentially that, because my frame was a V1, I would need to drill new holes myself. After I pushed for more guidance, UPLIFT sent me both the V1 and V2 assembly manuals. However, neither manual specifically explains how to install a V1 frame on a newer desktop with a different insert pattern. The suggested solution appears to involve aligning certain parts of the frame with the existing inserts and drilling holes for the remaining attachment points, but I have had to repeatedly ask for clarification about frame placement, which holes should be used, the correct hardware, and whether modifying the new desktop in this way could affect its warranty. The manuals distinguish between machine screws used with threaded inserts and pointed wood screws used with newly drilled pilot holes, yet I was initially told simply to use my existing hardware. That left me concerned about whether I had been given complete and technically appropriate instructions. The representative has remained polite and has offered to review photographs if I get stuck, which I appreciate. However, this has not been the straightforward OEM replacement experience I believed I was paying for. If newer UPLIFT desktops are not directly compatible with older UPLIFT frames, that should be clearly disclosed before purchase--especially when a customer explicitly says they own an older desk. Staff should ask for the frame model, explain that drilling may be required, and provide the correct model-specific instructions and hardware before completing the sale. I deliberately chose the local OEM rather than a cheaper third-party desktop because I wanted compatibility and knowledgeable support. Instead, I have had to research the company's own manuals, identify inconsistencies, and repeatedly press for the basic information needed to complete the installation safely. As someone who has previously recommended UPLIFT to others, I am extremely disappointed by how little practical support I have received. read more

Jose was fantastic, super quick and helpful in resolving my issue. Thank you Jose and UpLift!

First time having to use customer service and I was super grateful. Working with Jose Escobar was an easy and fast process. Great communication and showed tremendous care towards me. Bought the desk couple years ago and am completely satisfied, I contracted customer service for issue with accessory not the desk. José took little time to identify a solution and next thing you know they are taking care of my concern. Highly recommend this company read more

I needed the desk that I ordered to arrive after a particular date. Kelvin Bui contacted me and was extremely helpful in adjusting the shipping date to ensure that the desk did not arrive before I was ready for it. Thanks, Kevin! read more

Outstanding Customer Service! I had a tax-exempt order to place today, so for the sake of simplicity I decided to call it in. This was my fifth order with UPLIFT, and I continue to be impressed with both their excellent products and their customer service. Today's experience was especially great because I had the privilege of speaking with Avalon. I've never had a bad service experience with UPLIFT, but today truly stood out. My order wasn't the simplest to process, and I was also dealing with some technology challenges on my end. Avalon was incredibly patient, kind, and helpful throughout the entire process. She made what could have been a frustrating situation easy and pleasant, and honestly turned my day around. That level of customer care is rare and very much appreciated. Steve Fort Collins, CO read more

Xavier gave me hands down the best customer support interaction I've ever had on Uplift's website. Not only did he answer my questions quickly and correctly, but he matched my humor in the chat and it was just a fun overall human to human interaction. As someone who works in customer success this is how customer retention and brand loyalty is built! Xavier rocks! read more

I've now purchased four desks from Uplift for family members and keep coming back for a reason for the great quality and even better customer service. Shoutout to Kiara from customer support for taking care of me and helping with a discount on my latest order. As a repeat customer, that kind of service really goes a long way. She was responsive, friendly, and made the whole process smooth :) read more

Jose is very knowledgable and efficient. He saved the day quickly and effectively. Thanks Jose and Uplift

Super great support system! Kelvin Bui was a great help in quickly resolving an issue I had with a control box and getting it all fixed within minutes. read more

The frame of the desk I ordered was on back order but I needed the desk quickly. I called customer service and Jose Escobar helped me change the color scheme of my entire order (including the ergonomic chair I ordered and all the free add ons) to get the entire order shipped out asap. Jose was awesome and in this age of AI, I really appreciated talking to a live person who was knowledgeable about the Uplift products and genuinely wanted to solve my issues. Thank you, Jose! read more

Kelvin was great to work with. He explained everything to me about the desk and all the add on options. Uplift desks are built very strong and to last. I have my first one in my home office for the last 7 years and never had any issues with it at all. This will be my second desk for my workplace office. read more

I had a great experience with UPLIFT Desk customer service specifically with Zach Cronk and Jose Escobar. they were extremely helpful in assisting me with my replacement package. Jose Escobar made the whole process smooth and stress free. He responded quickly, was very professional, and ensured everything was taken care of properly. I really appreciate the excellent customer service. read more

Tina was very helpful in confirming my doubts as well as comparing the touch feeling between Uplift V3's laminate and its solid wood, despite postponing my purchase of said product at the moment. Will purchase the table in the future. read more

the best, and the worst! purchased a uplift desk [have a bad back] and it's great, that's the best. however, bought a desk drawer, didnt fit my desk, even though the web site says free delivery, free returns. shouldnt have sold it to me in the first place, since they know my desk. sure, send it back on your nickle and we'll refund your price. shipping was equal to purchase price, forget it. beware of the fine print! read more

I want to thank Kiara for her excellent support and customer service today through chat. Unfortunately, my 80 inch desktop arrived with a crack that was roughly 40 inches long. Shipping large items can be challenging, especially when delivery is handled by a single person, and this was clearly a very heavy item that should have been a two person lift. After a few quick verifications, Kiara arranged for a replacement without any hassle. I truly appreciate the support I received. I have been considering an Uplift Desk for years and finally decided to move forward with the purchase. Kiara's help reassured me that I made the right choice, and I am excited to put my desk together and start using it daily as a remote worker. read more

Awesome Products, Great Company, and Amazing Customer Service! I've bought three desks (all still in use) and they keep getting better! Thanks, Jose, for the incredible service today! read more

We have been reviewing options to upgrade our home office equipment for a while and had a wonderful experience when we visited the Uplift showroom. We were greeted upon entry but allowed to mill around and explore options. Bruce astutely noted when we were slowing down a bit and came over to answer some questions we had. There was one thing Bruce did not know and it was so refreshing that he didn't try to just make up an answer, instead he went and got details to answer our question about a newer product on the floor. Our products have not yet arrived but would highly recommend folks visit the showroom if possible. You can touch and feel the high quality products while also getting an even better sense of the size. I walked in confident that I would need a 30 in deep desk, a size that I knew would be a bit tight in our workspace with the other furniture. However, exploring the shelving and monitor arms that Uplift is able to offer, 24 inches deep will be a perfect fit. I am very excited for our new office gear and could not be more thrilled with the service and support we received from Bruce! read more

Natalie Zamora helped me with my online order, it was quick easy, and she was able to give me a great deal compared to what I was just seeing on my own. She also helped me get certified delivery because I live in an area not great for deliveries so I appreciated the peace of mind! Very happy with their service and value. read more

Jose was very helpful. He provided information about the differences between the multiple finishes and C vs. T frame. He was able to work with me on price until I got a package I was happy with. read more

Kelvin Bui was a really big help! He gave a pretty decent quote and his service/ response time was timely.

Update Sept 2025: Kris Rodriguez was the sales agent that helped us in 2024 when we first considered building a desk. We had to delay our purchase, and when we considered it again in 2025, she was very helpful. Thanks to her help and guidance, we built a new custom wood desk with the brand new V3 body frame and cannot wait for it to be delivered this year. Thanks, Kris! Dec 2024: Kris Rodriguez was the agent helping us in Dec 2024. She was so kind to help send photos of samples that were not available to order on the site to help in our decision making in addition to taking the time to discuss options for the tables. Thanks to the sample photos and her help, we plan to build a custom solid wood desk and look forward to ordering with her. Due to a family medical situation, we had to wait to order, so we hope to build one with Uplift and Kris in the near future. Many thanks, Kris. read more

Kelvin was great to work with. Had an item unavailable and worked with me to get another item that was in stock.

I ordered 2 80"x30" V3 Standing Desks from UpLift. One showed up with damage to the desktop (clearly inflicted by delivery). A simple phone call to UpLift quickly connected me with Luca M, one of their Customer Success Specialists. There was no 20 minutes of dealing with AI assistance before talking to an actual human, which is a huge upside in my opinion. Luca was extremely helpful and was able to replace the desktop for me. The other desktop was a breeze to build. The entire thing can be built by a single person, although I would recommend two for flipping it over and moving it into place, especially with the 80"x30" size. The V3 legs perform great, quickly moving the desk between heights, even with multiple monitors and a very heavy PC tower ontop of it. And the controls are simple and intuitive. Will do business again with UpLift in the future. read more

Kiara helped me today on the chat function (CASE522605) and was so helpful and efficient! I had placed an order and had some questions about installation/compatability and she answered my questions and the assisted me with returning the items that were incompatible. Thanks Kiara! read more

Just got my standing desk and it's great. I messed up my order, and Kelvin from customer service jumped in and sorted it out quickly and patiently with no hassle at all. Great desk, even better support. Highly recommend! read more

I recently had an issue when it came to the shipping of my order. I contacted customer support where Jose Escobar was extremely helpful. He was able to resolve my issue and provide exceptional customer service. read more

Review of UPLIFT V2 L-Shaped Standing Desk - Dark Bamboo (72x60, Right Return) I recently purchased the UPLIFT V2 L-shaped standing desk with a 72x60 configuration and a right return in the Dark Bamboo finish. My experience from start to finish was excellent, largely thanks to Kelvin, who helped me over an 8-day period. He was incredibly responsive, answered all my questions, and guided me through the configuration process with patience and professionalism. Due to a personal situation, I needed to expedite the order. Kelvin made it happen. I placed the order on the 16th and received the desk by the 19th--super fast turnaround. Highlights: Customer Service: Kelvin was a standout. Without his help, I likely would have gone with a less expensive competitor. He made all the difference. Delivery: Fast and smooth. Build Quality: The desk is sturdy, well-made, and looks fantastic. Accessories: I received a few free or discounted items: Bamboo Motion X Board - Well-made and interesting. Still deciding if I like it long-term. I'd recommend including the pad, especially for those who work barefoot. Tablet Stand - Free, but feels cheap and plasticky. Not sure I'll use it. Bamboo Desk Organizer - Also free, but not useful for me. Upgrades: I opted for the Advanced Flush Keypad so both my wife and I could use presets. Worth it. Assembly: Putting the desk together was more complicated than expected. The video instructions didn't match my configuration, so I had to go old-school and figure it out manually. It took about 3 hours due to space constraints, but with better planning and skipping the videos, it probably would've taken 90 minutes. Finish Mix-Up: I ordered Dark Bamboo for immediate delivery; The others were delayed for a month. I received the Natural Bamboo finish instead by mistake. Interestingly, I ended up liking the natural color more and decided to keep it. UPLIFT refunded me the difference, which I appreciated. Final Thoughts: This desk is a solid investment--beautiful, functional, and backed by a 15-year warranty on the frame and motors. As a business owner, it's one less thing to worry about. I'm really happy with the purchase and would recommend UPLIFT to anyone looking for a high-quality standing desk and great customer service. Thanks again, Kelvin, for making it easy. read more

UPLIFT Desk & Human Solution - Stand sit Desk - Furniture Stores Near Me - Austin, Texas