We ordered a washer and dryer from Neu Appliances and everything from the in-store experience to delivery and setup was super easy. Chris and Lux showed up right on time, worked quickly, and were really friendly. Great experience all around! read more

Neu Appliance Outlet - Appliances Near Me - Austin, Texas

Super nice people. .Washer/dryer purchase of ideal make/model for me. Dryer didn't make it through the day. Very noncommittal, lengthy service schedule. Would like to trade in for another, since they have $1k of my money. Will see if they come through in a timely fashion to make good on the warranty. UPDATE!!!! The lovely and helpful Miguel ordered a new set (they are sold as a pair) to be delivered and hooked up FREE OF CHARGE on Sunday afternoon! Neu comes through! Can't wait to get back to my laundry marathon! Thank you Neu!! read more

Thank you Chris and Jason for a very smooth delivery and fridge installation. They were very careful moving it around and hauled our old one away. read more

Neu Appliance Outlet - Appliances Near Me - Austin, Texas

Trent and Lux were fast and great, very friendly, clearly knowledgeable and excited about appliances! read more

Neu Appliance Outlet - Appliances Near Me - Austin, Texas

Service was good, open box has a small defect, expecting the office to take care of it, will update on that next week. If they take care of it I'll move this to 5 stars read more

Neu Appliance Outlet - Chris and Lux doing the deed - Appliances Near Me - Austin, Texas

Great delivery experience! Fast & friendly! Great prices, too! Clean store. Friendly delivery people. read more

Neu Appliance Outlet - Appliances Near Me - Austin, Texas

Chris and Jason installed our new washer and dryer and did an outstanding job. Very careful, knowledgeable and hard working. They are THE best and we highly recommend them. read more

Neu Appliance Outlet - Thumbs up to a job well done! - Appliances Near Me - Austin, Texas

Moving into a new home and searched for a fridge and washer/dryer. Was recommended to check out Neu Appliance Outlet and found exactly what we needed. Trent and Jason delivered the appliances and did a fantastic job. Thank you, both, so much for taking care of setting up my refrigerator, washer & dryer. read more

Neu Appliance Outlet - Appliances Near Me - Austin, Texas

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Amazing experience! Lux and Trent delivered my fridge promptly and professionally. Will definitely go to Neu in the future for all my appliance needs. read more

Neu Appliance Outlet - Appliances Near Me - Austin, Texas

Chris and jesse were fantastic and wonderful to talk with. 100% reliable and efficient. Thank you for everything. Highly recommend read more

Neu Appliance Outlet - Appliances Near Me - Austin, Texas

Chris and Jesse did a great job, cleaning up underneath each appliance before they installed it and making sure everything was running well before they left read more

Neu Appliance Outlet - Appliances Near Me - Austin, Texas

I found the perfect washer dryer set, super pricing. Chris and Lux did a fantastic job on the install, making sure everything fit in place and was working. I highly recommend Neu Appliance. We are repeat customers and will continue to be. read more

Neu Appliance Outlet - The team at install. - Appliances Near Me - Austin, Texas

Chis and Jason were awesome! They worked well as a team, got the job done quickly and efficiently. I appreciate their help and professionalism! Thanks Chris and Jason read more

Neu Appliance Outlet - Chris and Jason were awesome with their delivery and installation today. Thanks guys! - Appliances Near Me - Austin, Texas

Great service and a good deal on a dishwasher. Had an electrical issue they found and they came back to install the dishwasher once it was taken care of! read more

Neu Appliance Outlet - Appliances Near Me - Austin, Texas

Jesse and Chris were efficient and professional and quick highly recommend. We will come back for more. Best instalation ever. read more

Neu Appliance Outlet - Appliances Near Me - Austin, Texas

Chris and Jason did a great job on my dishwasher installation. I would highly recommend them and this company!

My new Electrolux dryer was delivered this morning by Trent and Jason. It is beautiful. They did an amazing job and were so efficient and fun. This company bends over backwards to meet your satisfaction. I replaced my kitchen appliances with them two years ago and saved so much money. The appliances are amazing. I won't shop anywhere else. read more

This appliance shop went above & beyond to warrant a 5 star review! I got a refurbished refrigerator at a great price for my rental & within a couple of weeks it wasn't working well. When I contacted the service dept they quickly sent out a technician. Unfortunately, he couldn't get it working properly so they replaced it with a similar model. Always pleasant and professional staff from beginning to end! Next time I'll likely get a " scratch & dent" . The great thing is they have a fabulous selection & even more online to choose from. read more

I recently purchased a washing machine and an upright freezer. I received great service from the sales person and the delivery team. If you need an appliance I recommend Neu Appliance read more

THey wouldn't give me the model number online of the dryer I bought, I had to look up the manufacturing date after I bought it and it was about 6 years old! Never again. And if you want it delivered, you have to also buy an overpriced "kit" even if you have the normal plug and accordian exit stuff. "30$" read more

Accommodating, professional, and stands behind the sale with excellent customer service!

Great return after a four year hiatus. A lot has happened in life since then, but this appliance install was efficient, smooth, and they went out of their way to fix a minor glitch on the legs when they went out of their way to notice something. I'm looking forward to using my new washer and dryer! They took their time to explain how the installation would work, and Lee walked me through features of how to use the washer and dryer as well. read more

I had an issue with my Maytag. The technician could not remedy the washers issue. Katy, in customer service, is professional and kind! Such a great "people person". She set me up with a replacement immediately! Delivery persons, Anthony and Mason, were kind, prompt and professional. This all happened in just one week! I'm in love with my New (Neu) washer! Thank you so much for remaining compassionate to customers needs. I HIGHLY recommend Neu appliance for all your appliance needs! read more

We had a great experience in store & found a great washer/dryer combo unit. Declan & Mason came (on time) to install our unit. They were professional, nice, speedy & great. Worth noting that there a 1 year warranty on their appliances too & came with great reviews. Highly reccomended. read more

Neu Appliance Outlet - Appliances Near Me - Austin, Texas

Loved everything about the experience...quality and price here were unbeatable. After visiting a few Facebook Marketplace sellers at storage units to view inventory, I visited Neu's storefront in North Austin. It was awesome and gave me the confidence to buy a new refrigerator with a scratch on it at a highly reduced price! I'm always worried when a deal seems too good to be true ‍ read more

These folks are very easy to deal with, and I had a good experience buying a washing machine from them. They applied all possible discounts, arranging delivery and haul away was a breeze, and the whole experience was simple and hassle-free. I really appreciate the care they took moving the washers through my crowded cottage - they didn't bump a thing, with just inches to spare. The installation was thorough and they tested everything before they left. Machine is certified refurbished but it looks and sounds like a new one, and the price included a 1 year warranty. 100% will do business with this shop again. 5 stars! read more

I hate to have to write this review but they have sold me 2 defective washing machines. So I had a plumber from Reliant plumbing come out he said that the washing machine is not worth fixing it would cost thousands of dollars so I paid his fee and trashed that washing machine and thought ok no deal 2 years was a decent time for a new washing machine. I bought from neu appliances again because I loved their quick delivery time and customer service. Well I had flooding from this new washing machine, so I called and had an LG technician look at it since it was still under the one year warranty. He said this washing machine needs new power board, among so many other things. He was actually very angry that I was being taken advantage of and having to pay out of pocket over thousands of dollars to replace my flooring walls ceiling new cabinets etc because they sold me a defective washing machine. I have sent photos to Antonio's email with neu appliances. They said this isn't their fault and instead of helping with anything they can offer me 20% off my next order! Why would I keep buying items from them if they are all defective and ruin my home?!? I just replaced all of my flooring and cabinets, bathrooms last year and now I have to deal with this and pay to have everything replaced because Neu Appliances sold me a defective item yet again. I'm beyond frustrated and just want to cry. I can't keep paying thousands of dollars each year because they like to take advantage of their customers. I am a dog and cat rescue mom and paying for expensive hotels that are pet friendly is also another big expensive. I have so much proof this time that it was their fault yet they refuse to take accountability. I'm at a loss right now about what to do I have maxed out all my credit cards and have so many health issues because of the mold and caring for my dad with cancer. It's disgusting that this company thinks it's ok to take advantage of people. I can't subject my rescue animals to live in this home and home insurance won't cover this. I'm hoping to hear from Scott because this is beyond irresponsible to sell defective items then refuse to even look at the damage. I also have videos of the LG technician repairing and talking but it won't let me add those for some reason. Not sure why my photos are not showing but for more clear information please look at the photos of the damage and washing machine. Also any comments or messages on what I should do for next steps would be appreciated. I continue to call and try to reach out to Neu Appliances but they refuse to call or email back. read more

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DO NOT buy from this place. In October, we bought a washer from them that just flat out wouldn't work. We had bought the warranty, so they swapped it. Then by November, that new washer started shaking like a literal demonic possession. We took a video and sent it to them, and the repair person on the phone said, "You're not the first person who's described it like an exorcism," so clearly it wasn't just us. They swapped it a second time. Then about 6 weeks later, the THIRD washer *in less than 3 months* broke--the tall rod that stands in the middle of it just came right off in a load. We tried to bolt it back ourselves, but you have to reach through the rod to do it, so it requires a special tool. We called AGAIN - and they accused us of "tampering" with the machines and trying to run a scam! Unbelievable! As far as I can tell, these people are shoddily refurbishing broken machines and when you hold them accountable, they try to put you on the defensive. I've never encountered anything like it. read more

Neu Appliances hooks it up (literally) in a time when other retailers seem to be struggling. I nearly lost my mind with Best Buy delivery challenges -- finally canceled the full order and had Neu Appliances complete the job just hours later. In addition, they were friendly and respectful - neighborly and human. :) In exchange for a little dent or rust (depends on the item) you get near immediate delivery & installation. Very happy with my purchase. read more

I bought a half truckload of appliances and was not given what they said I would get. I was told that what I purchased had never been owned by any consumers and I could expect about 10-15% would need some repairs. Out of the 25 I received; this is what I got: -A fridge that had a hole all the way through the outside to the inside. -A fridge that the water dispenser was missing. Just tubes hanging out. -A washing machine that would not run. -A fridge that the water hose was cut underneath. -A washing machine that you could not close the door because the plastic hinge was broken. -A washer and dryer combo that had detergent inside the machine. So, it was owned by someone. -A dryer that quit working and when the customer called it in, they were told that it did not have a warranty, because someone already called in before. I called about this one and they would not give me my money back, because they said, "Yes, sometimes previously owned appliances, get slipped in." When I asked for my money back, they said, "No, we are just in the same situation." I gave the customer their money back. Neu Appliance sells them as well and they just pick the good ones, and you will be left with the trash. read more

I can't say enough good things about the team at Neu! Especially Antonio and Josh. I purchased my first refrigerator and was quite nervous about it but Antonio walked me through that process and my million questions with so much patience and kindness. Unfortunately I did run into an issue with it a few months later but they were so helpful and provided me with excellent customer service. Josh came out and diagnosed the problem right away and got me back up and running quickly. Austin is very lucky to have this business and I will be recommending them to everyone I know. read more

My husband and I just bought a GE washer/dryer set from Neu, and it was delivered and installed by Declan and John last Friday. Once I learned about the live online inventory, it was simple for me to check it out. Once I found what I wanted, I called and went by that afternoon and bought it in an effortless transaction. In the three day window between looking and buying, two other sets I was eyeing slipped away. So yeah, if you see something that interests you, don't dawdle. Or do, because there will be something comparable coming along soon! As far as delivery, the set went into my garage, so that was simple. The delivery guys, Declan and John(?), introduced themselves, gave me a rundown of what to expect in the install, and got it done, son. They left with some tips, reminded me of how to contact for troubles, etc. They also tolerated, nay loved on my super friendly dog. I have no complaints. I'd do it all again next time I need appliances. read more

Extremely impressive, customer service, service speed and great communication. Even though out dishwasher was not repairable, the technician tried so hard, kept coming back. At the end we got our money refunded for not being able to repair, but entire communication was quick and on point We will definitely ask them for future needs! read more

Excellent company!!! i bought a washer and dryer from them and would absolutely buy from them again. They delivered and installed and tested the appliances before leaving, something most other companies don't do. read more

I have heard about Neu appliances for years. They have a great reputation but I never needed their services until recently when I bought a washer and dryer from them. I was a little nervous about buying online but because of their reputation and the pictures, which looked good I went for it. I got a good price and about for 15% more I got a one-year warranty added onto the one month warranty that it came with. It was delivered and installed by Declan. Very professional and very quick. If you are in the market for appliances do yourself a favor and check out Neu. read more

Loved the experience with Neu! I was ready to take the risk of buying our washer/dryer off Craig's list, but after I realized one of the sets was at a local store, we decided to check it out. I was surprised to see the store was in a pretty hip part of town, next to a bunch of novelty stores and coffee shops, so I wasn't sure what to expect. We rolled up 5 minutes to close, but Scott was super helpful and did not act the least bit annoyed we were there at closing time. He took his time and explained the different types of washing machines, and even though we came in to look at the more expensive front loading machine, he explained how the top loading would probably be better for us. He was not pushy at all, and let my wife and I talk it over. We bought a set and scheduled delivery. Charles and Noah were our delivery guys and were awesome. They called in the morning to give me a three hour window, and by lunch time we were able to narrow it down to an exact time. I hit traffic and was actually about 15 minutes late but the guys were very chill about it, and were waiting with the washer and dryer already out of the truck and on a dolly. They got to work installing the washer and dryer and made sure everything was working before they were on their way. If you've made it this far, congratulations. I feel like I just wrote a 5th grade book report. TLDR- Neu's is great and I recommend them! read more

We purchased from Neu Appliances in December. Got a great deal on a fridge, washer and dryer. Purchase experience was great. They weren't pushy at all. Gave as lots of helpful info and made the purchase fun with their prize wheel. After a few months the fridge started having issues. Their service department was super responsive and helped us get our issues resolved as soon as possible. read more

Neu continues to impress me, my dryer once again had an issue with heating and I knew I was out of warranty at this point. Being that I chose a cheaper unit that was old and refurbished, I accepted my fate and called Neu to see if they could have someone come out and repair it on my dime. They offered to continue to warranty the dryer (without me even asking), and had a technician available the next day to come out and fix it. Josh showed up on time and with a 15 minute notice (like all Neu techs have in my experience), and was able to fix my dryer quickly, then explained what he replaced and why he did it. Josh was personable and professional, and made me happy once again that I purchased my appliances from Neu. These guys are rock stars. read more

Justin did an amazing job to fix our dryer. Took the entire thing apart to repair. Was also very polite and professional. Will use and recommend in the future. read more

Neu Appliance Outlet - Dryer repair - Appliances Near Me - Austin, Texas

This place rocks! Boyfriend and I moved into a new place and needed an affordable washer and dryer. We went in on a Tuesday after work and Scott helped us understand the differences between all the options and hooked us up with a great set. Very friendly and patient even with all of our questions. :) They were able to squeeze in delivery only two days later, which was amazing. Moses did the install. He was great! Called ahead of time to see when I'd be around and showed up right when he said he would. Really friendly and communicative. He tested everything before leaving which made us feel great. I'm so happy we went with these guys. read more

Neu Appliance Outlet - Our set! - Appliances Near Me - Austin, Texas