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Recommended Reviews - GameStop

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1 year ago

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17 years ago

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8 years ago

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6 years ago

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6 years ago

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14 years ago

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13 years ago

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12 years ago

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9 years ago

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6 years ago

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8 years ago

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10 years ago

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9 years ago

Nicest staff ever! Very kind and helpful, for sure the best I've encountered in the Austin area.

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7 years ago

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19 years ago

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11 years ago

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11 years ago

Bought a used Xbox 1 game and had a good customer experience. The staff was friendly and helpful.

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11 years ago

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10 years ago

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11 years ago

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10 years ago

This location is great! Came in to do some Christmas shopping and both Kyle and Colby were fantastic. Highly recommend!

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Ask the Community - GameStop

Review Highlights - GameStop

You guys haven't failed to help me out and even though I've got a couple stores closer y'all are my go-to.

Mentioned in 3 reviews

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Game Stop

Game Stop

(10 reviews)

$$$

They NEVER answer their phone ever... I have called maybe 15 different times and they will not do…read moretheir job..

GameStop robbed me.I made an order with GameStop threw the online service for,"Resident Evil 4…read moreremake". That was April 24 that the game was released, GameStop charged me for the purchase, today is march 13 and I still haven't received my order or a refund, after multiple attempts and no small amount of patients I have been givin a confirmation from GameStop they refuse to refund my money or replace the product ordered. Claiming that the carrier they chose is the party responsible(FedEx), FedEx is claiming without any proof that the product was delivered. I work from home, specifically from my garage in front of my home. I was home the entire day of April 24 and did not receive any packages from fedex, going threw the red tape set forth by the carrier and shipper both whom do not any responsibility for the terrible customer service that I have received have left me without my money or product. Literally robbed from both acting parties. I'm telling anyone whom will listen, DO NOT BUY ANYTHING FROM GAMESTOP, THEY ARE THIEVES. They have stolen my money and refuse to acknowledge any wrong doing. The manager of the customer services, David, employee number C114538 personally informed me of his inability to perform any corrections of this matter. GameStop has stolen my money without any explanation or acknowledgments towards wrong doing, they purposely ignored my request to get a refund and are dragging their feet when given every opportunity to make this right. GameStop and FedEx are thieves do not by from GameStop do not use FedEx. You will be robbed of your money and will not receive any compensation. You have been warned. Both parties refuse to give any evidence towards their actions and they will put the blame on you. Both GameStop and FedEx have given the indications that the fault is of my own negligence, somehow I should have Done more to protect myself from their actions? Complete disregard for customer service. Do not buy from GAMESTOP I can not stress this fact enough, I will never be a customer of theirs again. Never. This is after years of being a loyal customer.

GameStop

GameStop

(5 reviews)

$$

Westlake Hills

On December 23 I purchased a PS5 online for pick up from GameStop. I was at work at the time but I…read morehave a total of 3 days to pick up the item. I arrived on December 24th to pick up my order when I was told the item was picked up. The associate I dealt with gave me the store manager David's personal cell phone. I called and when he answered he was upset I was given the number but he advised he was contacting the police and even if he had to bring me a replacement by the end of the day he would. In order to pick up an item you have to show your identification and email. No one has access to either of these things that belong to me. Fast forward I still have not received a call from David and corporate advised this is a closed situation and they followed all protocols and I won't get the merchandise or the money back. I have not raised my voice, cursed or disrespected any one I have been in contact with. No one is willing to hear me out and if I can at least avoid anyone going through this in the future, I will do that. I am now having to go purchase one in store for my son because that is all he truly wanted for Christmas. Now I am without merchandise and the money spent. I am a single mom of 3. This ruined my Christmas. Please share to avoid.

Back in fall 2022 by boyfriend bought me a game from this location. I don't have time to play video…read moregames all the time so when I decide to open the game he got me (finally) I was upset that there was nothing in it. The cashier was talking about the new game coming out (and trying to search for a code) that he must of forgot to put it in the case. Brand new game without the game. We won't be back and don't recommend.

GameStop - videogamestores - Updated May 2026

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