I believed I had established a good relationship with Antonio, NW Tech Experts supposed Outlook / Gmail expert. While I paid him $315 to update Windows 11 which was difficult because of my older hardware, it wasn't the initial reason for my call. My Outlook / Gmail issue was the reason I called which he never resolved. In the end, he shocked me by turning out to be terribly undependable. During his fix time, my all-important Address Book was lost and couldn't be found. I was eventually able to recover it myself and called him back to finish completing the setup. I left (5) voicemail messages to call me back, but he never did. (He had also told me he'd call me at 9am when he had to cancel our appt. When it got late and no call, I called him. He said he just woke up, that he'd call back in an hour because he needed his coffee first. He didn't think it would take long to fix. I had an appt that I ended up missing as I waited for him to call me back. Finally at 10:05am, and still waiting for his call, I ended up having to call him. It took him more time than he estimated and he never resolved the problem(s).) Finally I called NW Tech Expert and proceeded to leave them (3) messages explaining what happen and to please call me. I even asked on one message if Antonio was ok since I was surprised he never returned any of my calls. I've been waiting now for (3) days for them to call back and still nothing. It seemed they have both blown me off and I have no idea why. I believe you can now see that they are not trustworthy. Obviously if they find your task too difficult for them to solve, they'll easily abandon you without a word! read more

I found Ben and NW tech experts on our neighborhood FB page. Ben always answers questions or will offer his opinion on chats. when I got a "fatal disc error" last week, Ben was my first thought. Went to the website, saw the phone number, called it expecting to get an answering machine after 5 pm on a Friday night and my call was answered. With my issue, the diagnostic check was at no charge. he got back to me quickly with the found issue and my options. There were updates as parts came in and processes were finished. I felt confident, that Ben could be trusted with my computer. Highly recommend NW Tech Experts read more

I have not used their services yet, but after spending half the day trying to get anyone to help me at Microsoft or HP or costco.com, I was ready to rip my hair out. I found them online and Ben immediately offered to send me a free link to help me with my issue. And he did exactly that, immediately. I followed the advice and, even being the Luddite that I am, solved my problem by following the instructions. Very good way to build goodwill. Thanks, Ben. read more

Ben was so incredibly helpful and took care of me right away. He went above and beyond when my laptop was unfixable and helped me select a new one. I cannot recommend him highly enough and will certainly use his services in the future as needed. read more

These folks are great! I was having blue screen of death issues with my computer, which I need for my consulting business during the week. Ben took my computer in over the weekend, identified the hard disk issues and replaced the hard drive - while maintaining my set up and files. All for a very reasonable price! I highly recommend their services. read more

Ben did an amazing job at looking into and giving advice on what I can do to get my laptop repaired in the quickest/cheapest way! I have a laptop that is showing issues with the lcd and brought it over hoping it was just a cable issue. Turns out it was the actual lcd that was the issue and Ben figured out that it was not just my laptop but a more widespread issue with the same model! Will definitely go back if any more issues comes up. read more

Ben certainly knows computers. He helped me through an urgent Saturday night issue with accurate and useful information. I will definitely call his business first in the future. If you're having computer issues I would not hesitate to call and see if he can help you! read more

Simply put, I will not go anywhere else for my computer needs. Ordered a refurbished computer from Ben and he was looking for a new source as his went away during pandemic. He ordered 3 in a row and sent them all back as none were up to his standards. Because of this it took longer than he had hoped for and in the end he provided me with an absolute top notch computer. Kept me posted with regular updates the entire time and had to do all kinds of software updates to it once procured, yet did not charge me a dime more (quite unbelievable with all the work he put in and it was already a screaming deal to begin with). If you want honest, dependable, top of the line service, look no further. I'd give 10 stars if I could. read more

Ben gave me great assurance about the safety of my data by providing me info on his extensive background, company policies and offering his business card upfront. He diagnosed the problem shortly after data download and successfully recovered my missing files -which saved me many hours of rework! He communicated often and charged me a very reasonable price. After validating the files and data recovery, I was able to pick up my laptop soon after. He also offered suggestions for future storage and a new internal hard drive; which I will have him install for me soon! I HIGHLY recommend Ben and NW Tech Experts for your data recovery needs. read more

When my computer went into death throes, and crashed completely, I was told my hard drive was toast. But Ben responded quickly, saved it all, and installed it for me overnight. The cost was very fair and the customer service was great. Highly recommended. read more

Seattle Tech Experts provided expert IT services for our offices. Specifically they set up a secure VPN through 2 firewalls efficiently. The IT Tech assigned to us, Bob Baker Jr was professional and knowledgeable, and provided a working connection at a reasonable price. read more

We upgraded our Internet with Comcast and the xbox all of a sudden would not work. Comcast claimed it was something wrong with our xbox and we went down a long rabbit hole of trying to figure it out. After no luck, we found Northwest Tech experts. They had a Tech out in 1 day and within 1 hour we were back in the game. The problem was on the Comcast modem side and the Tech identified it very quickly. Definitely no help from Comcast and we are so grateful for the efficient and affordable repair. Will definitely be using them for all Tech related experiences in the future. Thanks guys! read more

Ben saved my bacon. I had 2/4 drives fail on my Synology RAID. Ben patiently worked through the problems in the data recovery. Even though it was a long process his communication about status was always excellent. He quoted a fair price and guaranteed it. I highly recommend working with this company if you have a data recovery problem. read more

This business saved me!!! I highly recommend! I'm a full time photographer. I started freaking out when I discovered that my external hard drive broke, and my cloud backup hadn't been backing up my external drive. All my images were lost and I was up against big deadlines. Ben was super flexible to meet with me multiple times after business hours, very quick at responding to texts, very quick service, and of course very knowledgeable. Poor guy, I called him crying a few times when my other electronics broke as well. Somehow, by pure electric magic, Ben was able to FULLY recover my files on all of my devices that broke! When I needed my files and didn't have time to pick up my devices, he bent over backwards and sent them to me through the cloud. His work is reliable. I'm not going to anyone else when I have tech issues. I got estimates from Best Buy, and 6 other local tech companies. They all estimated that it would take at least 30 days, but these guys are lighting fast. NW Tech Experts are really the experts! read more

Ben is super helpful and responsive. He has helped me with a few computer issues and a project to help recover corrupted files from a memory card. Very reasonable rates, thoughtful problem solving, and I would definitely trust him to get the job done. I am sure there will come another time that technology and I at at odds in the future, and when that happens, I'll head over to NW Tech Experts! read more

I worked with Ben and had a great experience. He replaced my hard drive after it failed, and was able to save all my data and transfer it to the new one. My computer is so much faster now. He also got rid of the malware on my mother's computer after she was hacked. I found NW Tech Experts to be knowledgeable, trustworthy and affordable! read more

I had a networked hard drive that died recently with over 20 years of family pictures and videos. Needless to say, we were heartbroken to think it was all lost. Ben was able to recover everything at a fraction of the cost and time of OEM's recommended recovery services. I would definitely recommend Northwest Tech Experts. read more

NW Tech Experts has earned 5 stars, maybe 6, for data recovery. Crashed 3.5" SATA drive from a Mac Pro: Another data recovery service claimed that they could perform what I learned later is known as a "raw recovery" in the trade (files not in original organization; have to open each one to learn what it is!) OR the reader heads could be rebuilt (which is akin to open heart surgery on a drive) with no guarantee of success ~at a cost $1995. No in between alternative! That diagnosis cost me $159. I decided to get a second opinion. Ben with NW Tech Experts examined the drive at no cost, after which he informed me that he could guarantee a complete recovery using specialized software and a few tricks he has learned over the years for a cost of just $200. Ben was completely successful and I am so grateful. I don't know if the other service was just trying to make money off of a non-techie (me) or if they are just not as technically sophisticated as Ben. But it doesn't really matter. The choice is clear. read more

Andres kept in close touch by telephone and text. He was punctual and efficient. He helped both with Roku set up and getting a printer to work. He said I could call if I had any more questions, which is much appreciated. The price is reasonable and the tech was respectful and knowledgeable. read more

I used Ben for my computer needs and he did a great job. I also wanted security cameras, Ben suggested Arlo. I trusted him to do a great------wrong. He charged $1638.00 for 3 cameras. I wrote a 2 stars report on yelp and he was the phone that day. He came out and gave me a different type of camera that had batteries------the first 2 were rechargeable----never told me. Trust is gone. read more

I was referred to NW Tech Experts when I was having trouble with my computer...It was running slow, stopping and starting intermittently during videos, Word had stopped functioning...In short, it needed an overhaul and I didn't know where to start. NW Tech Experts are there 24/7 and they got right on it. Very impressive! Andres Lozano was the point person and did a great job! Besides making the purchases and installing a new hard drive and printer, he took time to show me all the features in the updated programs and assisted me in finding pictures that I thought were lost. He was patient, knowledgeable and explained everything very clearly, going the extra mile and giving excellent customer service. I would highly recommend NW Tech Experts for any assistance. read more

I called Seattle Tech Experts to connect new peripherals (printer, scanner) and password protect our home wifi network. Ben showed up promptly, got my problems solved, and -*bonus*- helped upgrade our operating system - all within an hour. These folks are very competent and a great value - I will use them again for sure. read more

For over a week I tried relentlessly to locate someone with Linux experience from Seattle to Bellingham. I received a replacement printer from HP and after several attempts myself and 2 separate home repair techs, none of us could get my computer and printer to work together properly. When I contacted Seattle Tech Experts, Ben answered and assured me he could help. I live outside the service area so we agreed to do a remote session. Wow, was I impressed with his knowledge, professionalism, friendliness and speed to resolve my issue. I run a small business and now I'm back up and running. This is my new go to place for computer issues. Highly recommend!!! read more

6 years ago was my first time working with Ben at NW Tech Experts. It was related to a slow computer. 6 years later, different computer, I reached out to him again about checking out my computer that has been extremely slow. He sent out one of his technical experts who tested my hard drive and found that my hard drive had a billion "seek errors". It meant that my hard drive was in a pre-fail phase. The first attempt to fix it was to image/clone the hard drive and then install a new hard drive. I was going from 2 TB to 4 TB hard drive. Normally the software he uses, it works smoothly. But for some reason, my computer's hard drive and memory board created unusual challenges. We could not get the new hard drive to boot up. Then Ben came out and tried changing the configuration. It still didn't work. It was time for me to actually take the computer to Ben and have him work on it at his office. I am not sure how many hours Ben spent on my computer, but he tried about 20 different configurations and found a configuration that worked. I think part of the problem was going to a larger hard drive, which in most cases, wouldn't be an issue. For my computer, it was an issue. I picked up my computer yesterday and so far it is working great again and now I have double the space on my hard drive. I would like to say that Ben has the strongest work and business ethics. Although it took him many hours to fix the issue, he honored his initial cost to fix my computer. I'm not sure how many other companies would do that given how complex the issue was with my computer. Ben would not give up on my computer and kept assuring me my data was safe and I wouldn't lose anything. He was right. I highly recommend Ben's services. I have recommended him for the past 6 years, but he took it to a new level of exceptional service this year. read more

By tech standars my computer is ancient (desktop Dell with Windows XP operating system). After a power outage, my router went belly up, and then the whole system (modem, router, Tivo, internet) went haywire. (I may have helped it along trying to "fix" it!) Ben had everything fixed up within 1/2 an hour, and had thought to bring a replacement router just in case (which we did need - appreciate him thinking ahead). He was courteous, friendly, efficient and never made me feel like I was an idiot just because it's all wizardry to me. Their fee was fair given their in-home service, and they were willing to come outside normal business hours (Sundays, evenings), which is great for those of us who work full-time. I would highly recommend them. I have put Seattle Teach Experts on speed dial, and will definitely use again! read more

Thanks, Chris and Ben, for the prompt, professional service. My wife and I were very frustrated with our limping along computer. Email was frozen, my wife couldn't conduct business, and pop-ups and blue screens continued to plague us. When repeated scanning did not provide relief, Seattle Tech sent out Chris who got us going again (we all thought). Later it became apparent viruses were reloading as fast as we could clean them. Ben was able to remotely find the source of the problem the next day, clean it out, and install more effective virus protection at no additional charge! Seattle Tech Experts, you have earned our trust and our repeat business! Thanks, David and Sally Halbett read more

Absolutely wonderful response to my computer needs from the intake call to the tech that arrived the next day. Professional, timely, polite, and reasonably priced. Goodbye Geek Squad - you are history. As a small business owner I have to rely on experts in a variety of service fields in order to provide services to my clients. I am a loyal consumer and consider many of those businesses partners in my business. I have a new partner - Seattle Tech Experts! I will not hesitate to call them, refer others to them, and sing their praises. read more

Seattle Tech Experts are a great company. They have great customer service and are willing to share their knowledge. I came to them asking advice on custom PC build, and while this is generally out of their standard business practice, they were able to walk me through it. They helped me out above and beyond what I expected. These folks know what they are doing and if there are any moments of uncertainty, they will do the research needed to back up their statements or correct any oversights. They are fair, reasonable, and quick. I will be using their services in the future. read more

I'd give a higher rating if there were more stars available! Ben saved me untold hours re-doing work, but more importantly, priceless photos by retrieving files from my hard drive. When my computer crashed I originally used a different service to see if it could be repaired. I'm confident if I'd found Seattle Tech Experts sooner I would've have saved time and money. Ben/Seattle Tech Experts: knowledgeable, customer service-oriented...that doesn't even describe it--over & above what you'd expect. THANK YOU SO MUCH! read more