Summary of issues: * Misdiagnosis of both RAM and…read moremotherboard (shop said it was not repairable and advised recycling) * Charged for an unnecessary SSD backup * RAM missing when the computer was returned * No follow-up from the owner after I reported the missing RAM * Computer fully functional after I personally installed two 8GB Crucial RAM sticks Experience: I brought my computer to this shop because it wasn't working. The owner called me after diagnostics and said both the 16GB RAM and the motherboard were defective, noting that further testing would take several hours if I wanted it. I paid ~$175 for diagnostics and an SSD backup, which was unnecessary, as the shop's diagnosis was completely wrong. When I picked up the computer, the owner offered to recycle it on the spot. I declined. The computer was returned reassembled, so I couldn't immediately verify the components. At home, I discovered the original RAM was missing. I called the shop; a junior tech said the owner had done the work and promised a follow-up -- which never happened. To test the system, I installed a single 8GB RAM stick, and the computer POSTed and booted immediately, working perfectly. I then installed two 8GB Crucial RAM sticks, restoring full functionality. This directly contradicts the shop's claim that known-good RAM had been tested and the system would not boot. The only actual work performed was the SSD backup, which I was charged for but didn't need. Had I accepted the recycling suggestion, I would have lost a fully functional computer. I'm sharing this to help others make an informed decision. The shop's diagnosis and recommendation were wrong, and their guidance could have led to unnecessary disposal of a working machine. I've also noticed in other reviews that when customers raise complaints, the owner often cites how long the business has been operating and how many computers they've "fixed." That may sound impressive, but it doesn't address the actual problem and isn't evidence of competence. Specific issues should be addressed directly, not deflected with statistics.

Needed a hinge replaced on my Lenovo laptop which is way more involved than you'd think. Roy spent…read moreextra time and effort rectifying a manufacturer's parts mixup. In the end, Microlynx came through with solid workmanship and admirable customer service. Strong local business.

Hagman Computer Services have saved me many times and are trustworthy and kind. I am so grateful…read moreto have this in my town! Highly recommend.

I highly recommend Hagman Computer Services…read more My Facebook profile was hacked. I followed the Facebook prompts to recover my account and tried a few other tactics but the hacker stayed one step ahead of me for a day or so. I called Hagman Computer Services and Jim Hagman addressed my problem right away, on the phone with me. He was polite, patient and professional. He did not judge me or make me feel stupid. After a couple attempts, he was able to recover my account and lock out the hacker. He gave me plenty of time to study my account before I received the invoice. He also gave me advice about increasing the security of my account. The price was very reasonable. It was nice to have someone else dealing with the problem, as I was quite busy at the time. Overall, I was thankful that I called Hagman Computer Services.

It's always a good idea to go in and discuss your tech issues in person to get a feel for whether…read moreyou trust the work that is going to be done on your computer. Make an appointment and go in person to talk about your computer issues first.

I am very happy with her service! She tried to communicate…read morewith clients well. Her service was first and price was very reasonable too! She diagnosed my computer (black screen and could not see anything anymore) within two hours. She transferred all my files and other things correctly into the new computer.

Colin at PC Repair To Go is the absolute best and extremely affordable! He helped fix a service…read morebattery issue on my MacBook Air and now my battery lasts as if it were a completely new laptop again! He was very nice and trustworthy as well! I will definitely be recommending his services to my fellow teachers at LCPS Thank you so much Colin!

My laptop was making horrible noises, and I prepared myself to buy a new one…read more Gave Colin a call, and he told me it sounded like my fan might be going bad. Took it to him to check, and sure enough, all I needed was a new fan. Colin is very flexible with scheduling, and did a great job of installing my new fan within a half hour, after the fan arrived. PC Repair To Go is a very reasonably priced company, and I am very happy with everything. Any future computer repair needs will be done by Colin.

Trinity in the printing area is wonderful! Thank you for going above and beyond! thank youread more

Jenice and Sarah pushed my business cards to be done way in advance for an upcoming business trip…read more They were done in about 30 minutes for 200 cards. Not only was it fast, it was easy and saves me gas money not having to do multiple trips. Two thumbs way up!

My gaming computer I built just last year was having an infinite reboot loop and would only arrive…read moreto the windows login screen every 30-40 attempts. I brought it in here to help troubleshoot and diagnose, since it could've been the RAM, CPU, NVME SSD, or windows corrupted files. They were able to diagnose and pinpoint the causes and issues pretty quickly, and offered me several solutions to quickly be up and running with minimal downtime. I went with the 0 downtime option while I warranty claim the faulty part (NVME drive went bad but it has 4 years left on warranty). It's so good to meet fellow pc enthusiasts and I will be coming here for any future repairs or services!

Small shop with a couple of guys that seemed to know what they are doing. They quickly diagnosed…read morethe problem, had the part to fix it, and in a couple of hours I had my laptop back. They saved me from having to buy a new computer.

I have received service from "Brian" numerous times. It seems like it is always an emergency for…read moreme. Brian has the expertise to correct the problem, usually very quickly. I trust him; he is very knowledgeable. I have remote in-service, where I can call in. If he is available during my call, Brian will remote into my computer with my permission. He fixes the problem and can answer my questions while remoted in. I appreciate that service. I have recommended several friends who use on-site Express.

Kind and honest service. The what I thought simple hinge repair on my HP laptop turned out to be…read moremore problematic than I would have ever thought. In somewhat disbelief of the magnitude of the problem, without hesitation I was shown a replica of the flip side of my keyboard showing me the actual extent of the damage, which wasn't anything of a hinge at all. His repair quote was honest and understandable. I certainly appreciate the time he took for me and the advice of what kind of new laptop brand to lean towards.

Wow, what customer service! I'm a realtor so my phone is crucial to my business. One day, my…read moreiphone would not start up. I was panicked thinking that I would have to go spend half a day at the Apple Store in Tacoma. My mom had used Gadget Fix in the past and I decided to try them. Amazingly they were able to diagnose and fix my phone right away. They didn't even charge me as they were able to do it quickly! I would highly recommend that you give this store a try. They work on all phones and can replace cracked screens too.

I replaced my iPhone screen myself then it cannot boot. I asked Zach for a quote and he told me it…read moreis mostly likely to be one of the flex cables for the prox/front camera is not connected or is broken. He also told me they offer free diagnosis and no appointment needed. I fixed my iPhone according to the hint from him. Saved a trip and $$$ :)