Top-notch service! Fast turnaround, reasonable rates, and friendly staff. My phone works perfectly…read morenow. Definite 5 stars!

Had an emergency phone screen replacement for my girlfriend's Samsung S25+ after it dropped on…read moreconcrete and cracked. Cost $330 for the repair. After replacement my girlfriend and I started noticing condensation both front and back camera lenses that eventually led to the phone randomly turning off. Tried troubleshooting but unable to turn phone on. Took it to another third party phone repair shop for diagnosis and was told whoever did the replacement left the inside messy and the screen connection was loose. The repair guy was able to bring the phone back to life during diagnosis but the screen was flickering. He recommended to take it back to where it was originally repaired. Drove back to Redmond and explained the situation. Employee said it will be about 2 hours to take a look and will call/text when ready. Okay cool. So we waited 2 hours and when we came back and he asked did you receive a text. I said it was already the 2 hour mark... The one hour device repair guy then explained the screen connection is corroded and proceeded to show a picture on his phone of the corrosion. He suggested we must've dropped it in water. So now I'm thinking, how can a connection be corroded internally if this phone is water resistant and the phone had these problems AFTER the repair? Even so, we NEVER exposed it directly to any source of liquid since the time of initial repair. Even if we did, shouldn't it NOT have this issue anyway? Also we NEVER received any document or signed anything acknowledging of any potential risks after repair. I asked the repair guy what are our options. He said he can order the screen replacement and have it done on Wednesday. I asked him if this was going to be charged. He said yes. I said no. He said call the number for "headquarters". I called and no one picked up. We left and on the drive home the number from "headquarters" calls us. I explained the situation again to "headquarters" guy and asked for what are our options. He said we'd have to pay $309. I said no. He said let me place you on hold and call the repair guy in Redmond. We waited on hold for a bit. He comes back and says the corrosion is from water damage. I'm thinking what is this guy trying to imply? We continued to have a back and forth until he relents and says I can do it for $209. I said no thanks. That is literally the cost of a replacement phone adding both repair costs. Honestly I was livid after this conversation. Not only was there zero accountability from their end, but they tried to shift blame on the customer for using their phone normally. TLDR: Please make sure you are aware the risks of getting anything repaired from this business. It might make more sense buying a replacement instead.

He repaired my Dji mini 5 pro and it only took a week or so. He was professional and the drop off…read morewas pretty straight forward. I would definitely bring my electronics to Gadget Genie again.

Joe did a fantastic job repairing my PC. His turnaround time was quicker than I expected, which I…read morewas really happy with. His clear and thorough communication throughout the process was very appreciated. His fee was very fair. I would recommend him to anyone. Needless to say, he's my go to guy for any future electronic repairs.

My phone wouldn't charge. The charger wouldn't attach anymore. I took it to Seattle Device Repair,…read morethe technician said he saw something inside the port. He took something super tiny out and I was back in business. I asked what I owed him and he said it was, "On the house."

dropped my phone, screen was completely busted & I couldn't even get in with my passcode. took it…read morehere, got in & out in 30 mins it was completely fixed, good as new. Beats apple care for $200+ or a new phone for $1k+. highly recommend. great service & extremely well done. should be 6/5 stars.

Our company stored over 1500 files at Iron Mountain. They will not allow us access to these files…read moreunless we pay them over $100,000.00 to scan them for digital access or to just PICK THEM UP. Their customer service is terrible; each response takes several days. When they do respond to you, they will send you filler emails with no solutions, and many errors you will have to point out and fix. They hide behind fake incompetence to defraud you and not respond to your emails for help. DO NOT use for your business.

I wish I had read all these terrible reviews before we signed up with this company. We have a small…read morepsychology practice and ordered a shredding bin to keep onsite, that Iron Mountain was supposed to come and empty out periodically. It's been a nightmare from the start. They delivered 2 bins rather than 1 (which of course they charge us for both, even though we said all along we only wanted 1). They refused to take the 2nd bin away even though my colleague was there when they delivered them, saying we needed to call Iron Mountain to arrange a pick-up for the second bin (again, even though the people delivering the bins were RIGHT THERE). This was several months ago and we still have not been able to get them to come pick up our 2nd bin. Then, they have continued to show up unannounced to pick up our shredding materials. Due to HIPAA, any confidential patient materials must be behind 2 locks. So of course we do not have our shredding bin in a public spot that they would be able to access. Each time they arrive at our office unannounced and we are not immediately available to let them in (or even aware that they are there), we get charged $75 for a missed attempt!! It's so maddening. We are psychologists so we are with clients when they arrive. We aren't just sitting around waiting for Iron Mountain to show up unexpectedly. And then whenever we try to contact customer service to resolve any of these issues, no one has any record that we've called before, we get assigned a new case number, and nothing ever changes. Now we have been trying to cancel the service entirely for several weeks. They keep saying they will come to pick up the bins, give us a date 2 weeks out, and then they don't arrive. Meanwhile they continue to stop by to pick up our shredding (and no doubt to charge us additional money). This company is a total scam!! I hope this review can save someone else the trouble of working with them.

They did a great job recovering an external hard drive that got corrupted.read more

Our external hard drive stopped working and we had cancelled our online back-up service, so about…read more15 years of family photos and videos were at risk of never being seen again. With careless prudence, I watched some YouTubes and attempted to retrieve the data myself (I even used a magnetic bit on the screws) - FAIL! My wife was in a panic and I was in whatever is beyond the dog house. When I saw that Ace had a Seattle location, I liked the idea of hand-delivering my precious drive (the first place I found was in Canada). I called Ace and was told to ship it to their Texas location since that is where their clean room is located. I appreciated their upfront reasonable/competitive pricing, and sense that they had a team who knew what they were doing and who were capable of salvaging our digital memories. So, I trusted my failed drive to FedEx with the maximum allowable insurance. Ace let me know when they received it, e-mailed me with their findings and their plan. I called the technician to discuss/confirm the plan. Ultimately, Ace recovered EVERYTHING and sent our data back to us on a new external hard drive (and included our old one as well)! I was a little miffed that they sent it USPS with only $50 insurance, but then learned that they keep the electronic data for 5 days in case something goes wrong in the return shipment. BRILLIANT! I don't plan to ever need their services again, but if I do, Ace is the place!

SDFIXIT was able to help me with a laptop repair when I got in over my ability to complete it, and…read morehad it done in just a few hours. Kelly is a great man to fix your stuff!

Amazing service from Mike at SDFIXIT! Will recommend SDFIXIT…read moreto everyone! Having issue with the side button on my iPhone 13 so I called around to check pricing. Not only was SDFIXIT the least expensive but Mike explained everything about the part that would fix it and how long it would take to repair. Mike was extremely courteous, friendly, and thorough. I got a nice voicemail from Mike letting me know the part came in early. He included store hours and phone number. Took the extra time for info, not just the usual "your parts here" and that's it. When I brought my phone to the store Mike started by cleaning the button..... and that's all it took!! A bit embarrassing but what a quick fix and what a relief! I asked if I could pay for his time and he declined. He said just tell your friends.... So hey, everyone out there in Kitsap and Jefferson County and anywhere else close by... GO SEE SDFIXIT in Silverdale!

I highly recommend Rain City Tech. They were able to quickly add a RAM stick to my laptop. I was…read moretrying to do this myself after watching YouTube videos, but I started to strip one of the laptop screws, so I decided I better get help. I called them up, and although he was about to leave for the day, he said he would stick around a little while longer to help me. He was able to easily get the laptop open (luckily, I didn't strip the screw too much) and then added the RAM for me while I watched. I was very grateful for this last-minute help. I will definitely be recommending them to everyone I know.

I had a problem with my Android phone and came as a walkin on a Sunday afternoon to Rain CIty Tech…read more The technician who worked with me was both knowledgeable and patient as he went through the process of ensuring that my phone would continue to work. Excellent consumer service, highly professional. This is so rare a combination in the modern world!

They don't come cheap, but worth every penny. They were a lot faster in retrieving my data than…read moreexpected and they were able to get back 99% of what I had feared was gone forever. What other companies couldn't do for me, they did. I highly recommend using them.

From the owner: Hard Drive Data Recovery, External hard drive data recovery, SSD data recovery, flash drive data…read morerecovery, camera card data recovery, phone data recovery, RAID data recovery.