I requested a cybersecurity "cleansing". They used SentinelOne and MalwareBytes to check…read more They recommended I remove my VPNs to get faster browsing. I will use vmstat to check for suspicious processes. The quality of their "sweep" was adequate for this stage of my assessment. The value of of their service was good, I am satisfied, they gave me some good ideas on a more advanced search for breaches.

I should start by saying I'm sending this review from the laptop that Rain City Tech fixed. I was…read morelocked out of my computer due to a Bitlocker issue and unable to access the recovery key by myself. Attempts to access the key in standard ways were not working. They were patient, kind, explained everything step by step and my computer is now in fine fettle (and my files intact!). I'm hugely appreciative and highly recommend them.

Great customer service. Helpful and honest advice. Friendly folks who were perfectly willing to…read moretalk options or make recommendations. For what I got, very reasonable pricing. A little over a week ago, my cat decided to water test my laptop. Long story short, a glass of water spilled into (!) my laptop. The laptop sat immersed in this pool of water for nearly 20 hours. Everything was complete toast. Although most of my files are in the cloud, especially the most important ones, I decided there might be the occasional file or folder that I might not notice tomorrow or even a year from now. I decided it would be best to retrieve the contents of the drive on the laptop for peace of mind. I left the laptop with them to do an assessment first. That assessment was ~$80. After their assessment, they indicated that the contents of the drive were retrievable and gave me an estimate of $400 to retrieve the contents of the drive (the $80 would apply to that figure). I decided it was worth the cost, if for nothing more than that elusive peace of mind. I also needed a drive to put the contents on (or provide my own). Since I didn't have one, and didn't want to bother with purchasing a 3rd party drive, they charged me $140 for a Toshiba Portable Storage device. So, for about $600 (w/ tax) I got everything off the lost drive. Was it worth it? Without a doubt. Would I go back? Hell yeah.

Martin's response to my review is further evidence of the behavior I previously noted. He is…read moreobfuscating and attempting to be misleading. My comments had nothing to do with not being able to answer every call (they did answer mine) or not being able to accept my service request. My point was, and continues to be, that whoever answered my call was intentionally unhelpful. Martin knows exactly who Rain City is, and knew who I was looking for. When they first split off the retail business, they were going to keep the Progressive Tech name. Then, due to some issues between them, they had to change to Rain City. Martin apparently still harbors a grudge, hence he refuses to refer any retail business to them. An honest answer would have been, "Yes, the people who used to handle retail repairs here did start a new business on Lake City Way, you're looking for Rain City Tech." An honest response to my review would have been "Sorry we played dumb and pretended not to know what you were asking, we should have just given you Rain City's new name."

I needed a search on a confidential matter and Sarah was able to quickly help me resolve my issue…read more I like that I could talk to a woman especially since she really understood my situation. She was sympathetic and gave me several options I could choose. The other companies I called just didn't seem interested. I highly recommend her investigative services. She quotes a fair price but I would have paid more just to get this behind me. Thank you again for helping me move forward Sarah!

Used these guys for some short term surveillance. I was very satisfied with their work I highly…read morerecommend.

This is the best repair shop that I have ever experienced in the world. And believe me, I have…read moretraveled all over the world over the decades with smart phones and computers being repaired everywhere.

They were able to reattach a broken connector surface mounted to a printed circuit card. Excellent…read moreand fast service. Reasonable cost. I'm glad to know about them for future needs.

GoEBITS came to the rescue after I accidentally damaged my MacBook Pro screen. Since I was out of…read morewarranty with Apple, I came to their University District store at referral from Apple service because the local Apple Store was all backed up. GoEBITS was able to see me that same day, conduct a quick diagnosis, and do the repair all in their own shop - no need to send out to an outside repair center. The staff was friendly, knowledgeable and very communicative. My repair was complete within the week - which was much appreciated since I depend so much on my Mac. While it wasn't cheap - it's something I anticipated since I unfortunately didn't have Apple Care (a learning by itself!). I highly recommend them!

This place & the people did good work in fixing up an old iPod Classic I had. The battery wouldn't…read morehold a charge & some internal fixings were shot & needed replacements. Now the reason this review isn't 4 or 5 stars is because COMMUNICATION seems to be an issue aside from my device being there for over a month in waiting for a battery "that worked" & the internal connector or such to be fixed. The timing wasn't so much an issue as the lack of communication was. It's like I would like to at some point have an answer or my device back after a month. Because if you've got back ups or are absent minded, then they'll keep your stuff for a long time if you forget it's there. Otherwise, communication in actually calling & giving updates would be good instead of wondering if your device is just sitting there or is being used as a paper weight.....

Was having BSOD's with a recording computer that was killing my workflow. I took it in to IT Works…read moreNW and so far it has been stable every time I've been using it. Neal is very personable, heard all my concerns, uber fast turn around time, explained what he had found and has been quick with my queries I've had afterwards. I look forward to recommending him to others in the area!!!

The Best! Neal, at ITWorks, is a savior. He answers and returns calls quickly to put your mind at…read moreease when your computer is freaking out. He can fix things over the phone, and you can pay on his website. He has picked my computer up and returned it to me on the same day. His prices are fair and decent. His knowledge is excellent. I used to bring my computer to Staples, where they made it worse, sold me bad protection products that slowed my computer down to a snails pace. (Neal can tell you all the great FREE services to use that are equal to the spending Norton versions!). Then Staples would end up selling me a new computer because they would say mine was dead. Neal fixes my problems faster and for less than Staples. I am so blessed to have finally found a tech guy who I can trust to take care of my computer problems and who is wonderful!!

I recently visited seattle and dropped my work laptop bag, ended up shattering the screen of my 3…read moremonths old company laptop. what are the chances that as I was walking down the street few minutes late i see a car with data recovery geniuses computer repair service written on the back so i pulled out my phone to call the number listed on it. Spoke with Jason who was super helpful listen to my issue and offered to look at my laptop right away without the rush / "express fee" which is non-refundable totally understandable. I dropped of my laptop with them and went across the street into Geeksqaud at Northgate Mall to see if i can buy a cheap laptop to get my work done. i looked at couple of laptops but decided to hold off buying one, don't know why. but I'm glad i did because 2 hours later i recived a call from Jason updating me on the status. He told me that they had the correct screen in-stock which was ordered for another customer with whom he had confirm if the customer would be willing to wait for their screen. which was really nice of them. Jason gave me a verbal estimate and i confirmed it over the phone, he also sent me an email what we just went over, which was really nice to have things in writing. I dropped off my laptop around 1pm and had it back by 7 the same day. Pros: super flexible great customer service very affordable Cons: non during this visit

Looks like a fake company. The phone number does not even ring and the website is for a company by…read morea different name.

My Virtual Touch representative helped me decide if I needed a new computer, helped me select on,…read morethen spent a lot of time getting the information on my new computer in a form similar to what was on my old one. He also helped me sync some apps, passwords, picture files, anything I could think of that I needed help with. He was kind and patient and listened as well as talked. A very good experience overall.

The assistance provided to clean up my computer is a big relief, Sam was very persistent in getting…read moremy issues resolved today. Thank you very much for the professional care given to resolve my problems with my laptop. Susan Harvey.

GT was recommended to me by a colleague. I initially went by and saw a sign that they are doing…read moreappointments only for the winter- not a problem. I emailed, as per the sign. I sent my initial email on Thursday at the end of the day and received an email back on Monday, around mid day. They let me know they could meet my needs and asked me to come by either Wednesday or Thursday, my choice. I responded that I could come by Thursday and I asked about the cost of the service. No response. I went by Thursday at the appointed time and there was no one at the store. The doorbell that I was supposed to ring was missing- I'm not blaming them for that, however. I knocked, called, emailed, and then knocked again. No response. I never received a follow-up, and it's been 11 days. I'm hoping that everyone there is safe and healthy and that the reason for their lack of response was simply bad customer service. I took my business elsewhere.

My father passed away when I was 18 months old. I discovered some 8mm and 16mm reels that he had…read moreshot. GT not only skillfully digitized these reels, they stayed open until 8PM the night before I flew back to Europe to my family so I could have a USB drive with the footage. This was the first time that I and my siblings saw our deceased father in motion. Class act.