I had a problem with my Android phone and came as a walkin on a Sunday afternoon to Rain CIty Tech…read more The technician who worked with me was both knowledgeable and patient as he went through the process of ensuring that my phone would continue to work. Excellent consumer service, highly professional. This is so rare a combination in the modern world!

We called ahead a couple days prior to ask if they'd be open on President's Day, and they said yes,…read morebut then after driving half an hour we discovered they were closed after all :/

Great customer service. Helpful and honest advice. Friendly folks who were perfectly willing to…read moretalk options or make recommendations. For what I got, very reasonable pricing. A little over a week ago, my cat decided to water test my laptop. Long story short, a glass of water spilled into (!) my laptop. The laptop sat immersed in this pool of water for nearly 20 hours. Everything was complete toast. Although most of my files are in the cloud, especially the most important ones, I decided there might be the occasional file or folder that I might not notice tomorrow or even a year from now. I decided it would be best to retrieve the contents of the drive on the laptop for peace of mind. I left the laptop with them to do an assessment first. That assessment was ~$80. After their assessment, they indicated that the contents of the drive were retrievable and gave me an estimate of $400 to retrieve the contents of the drive (the $80 would apply to that figure). I decided it was worth the cost, if for nothing more than that elusive peace of mind. I also needed a drive to put the contents on (or provide my own). Since I didn't have one, and didn't want to bother with purchasing a 3rd party drive, they charged me $140 for a Toshiba Portable Storage device. So, for about $600 (w/ tax) I got everything off the lost drive. Was it worth it? Without a doubt. Would I go back? Hell yeah.

This is no longer the Progressive Tech you used to know and love. Long gone are the days when your…read morecomputer blew up and after spending several hours trying to fix it yourself, you trudged over to Prog Tech and had a one on one conversation about what the options were for getting you back up. And then you left it there and they fixed it. Now, it's obvious they don't want the local, neighborhood individual with a problem. They make it next to impossible to connect with anyone from just trying to find them on Roosevelt to no one answering the phone when you call them repeatedly just to make an appointment. They couldn't say more clearly, "We don't want you!" Stay away from them, they're not for you.

Used these guys for some short term surveillance. I was very satisfied with their work I highly…read morerecommend.

I needed a search on a confidential matter and Sarah was able to quickly help me resolve my issue…read more I like that I could talk to a woman especially since she really understood my situation. She was sympathetic and gave me several options I could choose. The other companies I called just didn't seem interested. I highly recommend her investigative services. She quotes a fair price but I would have paid more just to get this behind me. Thank you again for helping me move forward Sarah!

My laptop stopped working after my cat laid on it and I though she broke the screen. It was not…read moreturning on. Isaac got it to work and turn on within minutes. He also helped me set up my wireless printer that I thought was also broken. He was very patient and taught me what to do at home.

They did an awesome job!!!! I cracked my camera lens & had no idea where to get it fixed. Yelp…read morebrought me here & they DELIVERED. The service was fast, professional, reasonably priced & super friendly staff!! I recommend this business to fix all your iPhone or gaget issues. Thank you so much!

This place & the people did good work in fixing up an old iPod Classic I had. The battery wouldn't…read morehold a charge & some internal fixings were shot & needed replacements. Now the reason this review isn't 4 or 5 stars is because COMMUNICATION seems to be an issue aside from my device being there for over a month in waiting for a battery "that worked" & the internal connector or such to be fixed. The timing wasn't so much an issue as the lack of communication was. It's like I would like to at some point have an answer or my device back after a month. Because if you've got back ups or are absent minded, then they'll keep your stuff for a long time if you forget it's there. Otherwise, communication in actually calling & giving updates would be good instead of wondering if your device is just sitting there or is being used as a paper weight.....

The screen on my Macbook cracked and needs a replacement service. I booked an appointment at their…read moreBellevue location. When I arrived, there was a sign on the door that said "due to a water leak the location is closed and to please call a phone number". I called the number multiple times but nobody picked up. I made another appointment at their Seattle location and drove over. There, it seemed like making an appointment doesn't make any difference in their process. I asked for a quote on the repair, and they told me I need to pay a $70 diagnostic fee for them to give a quote. I understand that my personal diagnosis may be incorrect but I don't understand why asking for the cost of a specific repair requiring a specific part can't be answered straight up without a "diagnostic fee" extortion. I ended up leaving the place and will be tackling the repair myself. The cherry ontop was that when I explained my poor experience at their Bellevue location, the gentleman at the counter told me this was outside his control.

Was having BSOD's with a recording computer that was killing my workflow. I took it in to IT Works…read moreNW and so far it has been stable every time I've been using it. Neal is very personable, heard all my concerns, uber fast turn around time, explained what he had found and has been quick with my queries I've had afterwards. I look forward to recommending him to others in the area!!!

The Best! Neal, at ITWorks, is a savior. He answers and returns calls quickly to put your mind at…read moreease when your computer is freaking out. He can fix things over the phone, and you can pay on his website. He has picked my computer up and returned it to me on the same day. His prices are fair and decent. His knowledge is excellent. I used to bring my computer to Staples, where they made it worse, sold me bad protection products that slowed my computer down to a snails pace. (Neal can tell you all the great FREE services to use that are equal to the spending Norton versions!). Then Staples would end up selling me a new computer because they would say mine was dead. Neal fixes my problems faster and for less than Staples. I am so blessed to have finally found a tech guy who I can trust to take care of my computer problems and who is wonderful!!

I recently visited seattle and dropped my work laptop bag, ended up shattering the screen of my 3…read moremonths old company laptop. what are the chances that as I was walking down the street few minutes late i see a car with data recovery geniuses computer repair service written on the back so i pulled out my phone to call the number listed on it. Spoke with Jason who was super helpful listen to my issue and offered to look at my laptop right away without the rush / "express fee" which is non-refundable totally understandable. I dropped of my laptop with them and went across the street into Geeksqaud at Northgate Mall to see if i can buy a cheap laptop to get my work done. i looked at couple of laptops but decided to hold off buying one, don't know why. but I'm glad i did because 2 hours later i recived a call from Jason updating me on the status. He told me that they had the correct screen in-stock which was ordered for another customer with whom he had confirm if the customer would be willing to wait for their screen. which was really nice of them. Jason gave me a verbal estimate and i confirmed it over the phone, he also sent me an email what we just went over, which was really nice to have things in writing. I dropped off my laptop around 1pm and had it back by 7 the same day. Pros: super flexible great customer service very affordable Cons: non during this visit

Looks like a fake company. The phone number does not even ring and the website is for a company by…read morea different name.

My Virtual Touch representative helped me decide if I needed a new computer, helped me select on,…read morethen spent a lot of time getting the information on my new computer in a form similar to what was on my old one. He also helped me sync some apps, passwords, picture files, anything I could think of that I needed help with. He was kind and patient and listened as well as talked. A very good experience overall.

The assistance provided to clean up my computer is a big relief, Sam was very persistent in getting…read moremy issues resolved today. Thank you very much for the professional care given to resolve my problems with my laptop. Susan Harvey.

A place that takes my Styrofoam recycling for free? No paid membership? (Ridwell) No purchase…read morerequired? (Recology) AND take many other types of recycling for free?!!? FIVE STARS!!! My local city had hosted a Styrofest before the pandemic. Since its cancellation, it has been a struggle to find a proper recycler for block Styrofoam that opens on the weekend. One magical place - the Shoreline transfer station serving King County residents! I read before going that they accept many types of residential recycling for free. We filled our car with blocks of Styrofoam that have been sitting in the garage for years, a collection of textiles that aren't usable, and a big bag of plastic bags and wrappers that meet the recycling requirements. Because they also take dump at a fee, we are stopped at the little kiosk. She sees our Styrofoam and immediately tells us to follow the blue line. The rest is super simple, keep driving until you see the container like bins with the open doors, stop, empty the car, and leave. FREE! A sign says let an employee know if the super-sized bags are full. Signs at each bin tell you exactly what is or is not acceptable; that information is also online. We are super happy with how easy and useful it was. If you are an ardent and adamant recycler like me, this place is magical!

My buddy and I had a jolly time huckin furniture and trash at the dump. It wasn't too expensive and…read morethey had fun colored wheels at the entrance.