I had a great experience working with Richard. Although my computer could ultimately not be fixed,…read moreRichard was prompt with his communication and service. He doesn't run a walk-in shop like some other PC repair places. Therefore you have to call and make an appointment, or text him to communicate. He does take credit card payments online. He's fairly knowledgeable about PCs and repairing, so you can count on his expertise. If you need to replace any of the parts, keep in mind that there are additional costs to order and install the parts (as expected), so you need to consider the value of repairing the machine as opposed to buying something new. Since my machine ended up being old, the cost of repair wasn't worth it. It was however, a benefit for the peace of mind that nothing else could be worked on so I didn't have to waste any further time. Overall, I do recommend Richard for his services.

I'm very happy with the service and the price! Thanks, Richard!…read more My computer (Alienware tower) kept failing to start and I tried to fix it on my own and almost certainly made it worse. Thankfully, I work off of external drives, so I didn't need to recover any data- I just wanted to start over from scratch! Richard was able to get me up and running with new (and better) memory in just a few days, and for an extremely reasonable price. I'll definitely go to him again if I need computer work!

I have been using ACI Micro since 1995. They custom make and repair all of my CAD workstations…read morethat I use on a daily basis. If I can't fix it or if it's time to upgrade to the best performance workstation, I go to Paul, Julie and Russ every time with absolutely no regrets. They understand what emergencies are about for my business. I can't remember even one time over the last 19 years that I've had to wait more than 1 day for a repair. When it's time to build another super CAD computer, Paul searches for the latest hardware and sorts through best and not so best with me. His research and resources are invaluable to me as I don't have the time to keep up on current hardware nor compatibility issues. When I first visited ACI in 1995, I was shopping for a 21" monitor. They were in a little "hole-in-the-wall" shop near Northgate. They were very busy with people coming and going, supplies stacked above shoulders in the shop and behind the counter so I stood back and watched. I noticed the people were NOT buying just whole computers, they were bringing in custom boards and parts from their own projects as well as buying full systems. They were UW students and Professionals alike. I had just discovered where the REAL NERDS went for their supplies !!! And the owner Paul was able to help them all. I also noticed the prices were the best I had ever seen. The presence of so many NERDS confirmed that too.

This place is not just computer repair and service. They sell computers too. It's hard to find a…read moreplace to buy computers where you can actually talk to an experienced technician beforehand. Unlike the "technicians" at BestBuy, these guys have been in business a long time and know the business inside and out. I have used them for business computers since about 2000 and will probably use them for my next personal computer purchase as well. They also do computer repair and will not charge an arm & leg for it. They will be up front with you on whether a repair is worth it or not. Prices are very reasonable all around.

Our company stored over 1500 files at Iron Mountain. They will not allow us access to these files…read moreunless we pay them over $100,000.00 to scan them for digital access or to just PICK THEM UP. Their customer service is terrible; each response takes several days. When they do respond to you, they will send you filler emails with no solutions, and many errors you will have to point out and fix. They hide behind fake incompetence to defraud you and not respond to your emails for help. DO NOT use for your business.

I wish I had read all these terrible reviews before we signed up with this company. We have a small…read morepsychology practice and ordered a shredding bin to keep onsite, that Iron Mountain was supposed to come and empty out periodically. It's been a nightmare from the start. They delivered 2 bins rather than 1 (which of course they charge us for both, even though we said all along we only wanted 1). They refused to take the 2nd bin away even though my colleague was there when they delivered them, saying we needed to call Iron Mountain to arrange a pick-up for the second bin (again, even though the people delivering the bins were RIGHT THERE). This was several months ago and we still have not been able to get them to come pick up our 2nd bin. Then, they have continued to show up unannounced to pick up our shredding materials. Due to HIPAA, any confidential patient materials must be behind 2 locks. So of course we do not have our shredding bin in a public spot that they would be able to access. Each time they arrive at our office unannounced and we are not immediately available to let them in (or even aware that they are there), we get charged $75 for a missed attempt!! It's so maddening. We are psychologists so we are with clients when they arrive. We aren't just sitting around waiting for Iron Mountain to show up unexpectedly. And then whenever we try to contact customer service to resolve any of these issues, no one has any record that we've called before, we get assigned a new case number, and nothing ever changes. Now we have been trying to cancel the service entirely for several weeks. They keep saying they will come to pick up the bins, give us a date 2 weeks out, and then they don't arrive. Meanwhile they continue to stop by to pick up our shredding (and no doubt to charge us additional money). This company is a total scam!! I hope this review can save someone else the trouble of working with them.

Cool! They do the messy refill of your inkjet cartridges while you wait. Great service, quick,…read morereasonable and it's like recycling! Plus it's in the mall so you can grab an overpriced pretzel or an OJ while you wait.