The techs here were quite knowledgeable and helped me recover what was thought to be forever-lost…read moredata. They were efficient and I didn't end up spending a fortune! The 3-star rating comes from the horrible experience I had with their receptionist. Not only did she lose my charger, but she also damaged the shell of my macbook. My name and number was taped onto the laptop and when she peeled off the tape and there was still residue she proceeded to try to scrape it off with something that left gray scratch marks. Not cool.

Larry was very nice and professional. He fixed my computer and saved me $700 by not having to…read morepurchase a new one. The one thing he could not fix he told me how to operate around it. Great idea! Larry is great! I would certainly refer him to all my friends.

A few years ago I went to Sure You Can to have a new screen put on my laptop and was very impressed…read morewith the quick and convenient service. So, when my computer had issues and I thought it was done for, I called them again. Larry picked up my computer the same day I called and got it back to me the next day fixed and ready to go. He also facilitated getting me a wireless printer and set it up for me. Reasonable prices, quick and convenient service. Definitely my 'go to' computer guy.

I use them with some of my very large customers. Their knowledge of networks and flexibility to…read moreprovide solutions that work has been very impressive. I would recommend to anyone who is trying to set up a cloud server and need more customization or support than what an AWS server can provide. The only reason I am not giving 5 stars is their billing is a little behind the ball and sometimes we don't see invoices in a timely manor.

NuOz have been around a long time. They have seen trends and technology come and go. What I…read moreappreciate is they look after their customers with good old fashioned service as well as advice that is best for the customer, not what's trendy and/profitable to sell today. JP is a no nonsense kind of guy who understands business and customers' business needs. Our company Amaxra, an Office 365/SharePoint/Dynamics CRM Microsoft Partner has been a customer of NuOz for more than 6 years. Mike Arntzen, Director of Cloud Services, Amaxra Inc. www.amaxra.com

I believed I had established a good relationship with Antonio, NW Tech Experts supposed Outlook /…read moreGmail expert. While I paid him $315 to update Windows 11 which was difficult because of my older hardware, it wasn't the initial reason for my call. My Outlook / Gmail issue was the reason I called which he never resolved. In the end, he shocked me by turning out to be terribly undependable. During his fix time, my all-important Address Book was lost and couldn't be found. I was eventually able to recover it myself and called him back to finish completing the setup. I left (5) voicemail messages to call me back, but he never did. (He had also told me he'd call me at 9am when he had to cancel our appt. When it got late and no call, I called him. He said he just woke up, that he'd call back in an hour because he needed his coffee first. He didn't think it would take long to fix. I had an appt that I ended up missing as I waited for him to call me back. Finally at 10:05am, and still waiting for his call, I ended up having to call him. It took him more time than he estimated and he never resolved the problem(s).) Finally I called NW Tech Expert and proceeded to leave them (3) messages explaining what happen and to please call me. I even asked on one message if Antonio was ok since I was surprised he never returned any of my calls. I've been waiting now for (3) days for them to call back and still nothing. It seemed they have both blown me off and I have no idea why. I believe you can now see that they are not trustworthy. Obviously if they find your task too difficult for them to solve, they'll easily abandon you without a word!

I found Ben and NW tech experts on our neighborhood FB page. Ben always answers questions or will…read moreoffer his opinion on chats. when I got a "fatal disc error" last week, Ben was my first thought. Went to the website, saw the phone number, called it expecting to get an answering machine after 5 pm on a Friday night and my call was answered. With my issue, the diagnostic check was at no charge. he got back to me quickly with the found issue and my options. There were updates as parts came in and processes were finished. I felt confident, that Ben could be trusted with my computer. Highly recommend NW Tech Experts

They retrieved data from a 12 year old laptop that stopped working. I dropped it off at 5pm, the…read moredata was retrieved and ready for me to pick it up the next morning AND they asked for less than half what other shops in the area were charging. To top it off, they included the data in a 160 GB slim external hard disk drive (the other shops asked me to bring a USB stick or my own hard disk) for free!!! (included in the price anyway)

Highly experienced technicians…read more We needed help with our network and some minor computer repair service with our Windows xp systems and Windows Server 2003 network. They dispatched a technician and within three hours the one tech got to work on our problems. Amazingly one technician handled a variety of problems we had with a computer infected with viruses, another had a failing hard drive which was replaced. Thankfully we didn't need to use their data recovery services, they caught the problem in time. As for our Server, they resolved some rather difficult network disconnecting randomly issues and reconfigured our firewall to optimum security settings. We are going to use these guys again for our computer and network service needs.

Matt is very responsive and did a great job on a 3d print project box. Really fast for a good…read moreprice which helped keep the project moving. Thanks

I asked Matt to 3d print an item for me. Not only did he print it at a cost effective price, he…read morealso made changes as requested. Definitely recommend.

Our laptop recently received a pretty good bump and wouldn't power up. My wife dropped it off and…read morepaid $45 to have it looked at. They said it was a motherboard issue and that a hairline crack was found. Our options would be to pay $250 for a new motherboard or $115 to have the hard drive backed up onto a thumb drive. My reply... No way! I took it apart myself and found 4 ribbons disconnected. When they reassembled the laptop, these were left off. I know this because I had opened it myself before taking it to the "professionals" for a diagnosis. I pulled everything apart and reassembled it, connected the battery and voila, it works. In fact, this review is being typed on the same machine that just a few hours ago needed a new motherboard. I inspected the motherboard on both sides looking for this "hairline" fracture, but found nothing. My opinion is that they either know nothing or tried to deceive us. I'll never trust them for technical help. They have lost any possibility of future business and I'll be sure to steer others away.

DO NOT....I repeat DO NOT GO TO OLSON TECH COMPUTERS!!!…read morethat's the short story, want my full experience read on :) Day 1: I dropped off my computer with Nick on a Tuesday afternoon. Nick told me it would cost $75 for a virus wipe. he said "ill give you a call tomorrow and let you know what's going on with it but we should have it back to you within 2 days." Day 2: 5:30 came and I hadn't heard yet so I decided to give them a call to see what they have found out. No answer on either line so left a voicemail. Day 3: call and leave yet another voicemail at 10:30am. and call again at 5:00pm but don't leave a voicemail this time. Day 4: call yet again and no answer, I call a friend of mine and she was driving by the shop anyways so when she saw the open sign was on she stopped in for me. Nicks mom was at the counter and I was told she went to the back and was not able to locate the computer because there where "so many back there" but she would leave a message for Nick. Day 5: I receive a call from this same woman in the evening and she tells me the computer has been located and I would receive a call to pick it up tomorrow. GREAT! Day 6: I receive a text from Nick saying that they are working on the computer now but if its not done by 6 tonight that it could be picked up tomorrow AFTERNOON. He also asked if I wanted the windows updated which comes free with the $85 virus removal....WAIT A MINUTE we are well past the 2 days originally told and you are now $10 over what was originally quoted?!? I was not a happy girl so I called him on the phone directly to clear up the confusion. He told me "fine ill do the $75 PLUS tax!"...okay no problem...Also I asked why I haven't received any calls back and now it may be another day or two before it was finished and he instantly got furious with me and said "DO YOU WANT US TO FIX UR COMPUTER OR NOT! OTHERWISE COME PICK IT UP" every time I tried to speak he would cut me off and ask the same question. I eventually told him i would come pick it up today. Sure enough the computer was never once turned on or worked on and he was unwilling to tell me what all the misleading info was about. He seemed stressed and in my opinion does not seem like the kind of person that can deal with stress or ANY kind of pressure. Sure he may have been busy....but if you give a customer a deadline and you are unable to stick to that give them a call or better yet answer there voicemail messages. i called Tech Mob in Snohomish and sure they are more expensive but where so kind and understanding of my now emergent need of having a working desktop. i drop it off in the morning and they promised to CALL if any plans change and a day to pick it up. Now why couldn't i have the same respect of communication? i understand things can get busy but i would have appreciated the update, not feeling ignored, and feel my computer is lost in the back somewhere. This shop owner has terrible customer service skills in my opinion and yelling at ur customers over the phone is not gonna get you referrals.