Our laptop recently received a pretty good bump and wouldn't power up. My wife dropped it off and paid $45 to have it looked at. They said it was a motherboard issue and that a hairline crack was found. Our options would be to pay $250 for a new motherboard or $115 to have the hard drive backed up onto a thumb drive. My reply... No way! I took it apart myself and found 4 ribbons disconnected. When they reassembled the laptop, these were left off. I know this because I had opened it myself before taking it to the "professionals" for a diagnosis. I pulled everything apart and reassembled it, connected the battery and voila, it works. In fact, this review is being typed on the same machine that just a few hours ago needed a new motherboard. I inspected the motherboard on both sides looking for this "hairline" fracture, but found nothing. My opinion is that they either know nothing or tried to deceive us. I'll never trust them for technical help. They have lost any possibility of future business and I'll be sure to steer others away. read more

DO NOT....I repeat DO NOT GO TO OLSON TECH COMPUTERS!!! that's the short story, want my full experience read on :) Day 1: I dropped off my computer with Nick on a Tuesday afternoon. Nick told me it would cost $75 for a virus wipe. he said "ill give you a call tomorrow and let you know what's going on with it but we should have it back to you within 2 days." Day 2: 5:30 came and I hadn't heard yet so I decided to give them a call to see what they have found out. No answer on either line so left a voicemail. Day 3: call and leave yet another voicemail at 10:30am. and call again at 5:00pm but don't leave a voicemail this time. Day 4: call yet again and no answer, I call a friend of mine and she was driving by the shop anyways so when she saw the open sign was on she stopped in for me. Nicks mom was at the counter and I was told she went to the back and was not able to locate the computer because there where "so many back there" but she would leave a message for Nick. Day 5: I receive a call from this same woman in the evening and she tells me the computer has been located and I would receive a call to pick it up tomorrow. GREAT! Day 6: I receive a text from Nick saying that they are working on the computer now but if its not done by 6 tonight that it could be picked up tomorrow AFTERNOON. He also asked if I wanted the windows updated which comes free with the $85 virus removal....WAIT A MINUTE we are well past the 2 days originally told and you are now $10 over what was originally quoted?!? I was not a happy girl so I called him on the phone directly to clear up the confusion. He told me "fine ill do the $75 PLUS tax!"...okay no problem...Also I asked why I haven't received any calls back and now it may be another day or two before it was finished and he instantly got furious with me and said "DO YOU WANT US TO FIX UR COMPUTER OR NOT! OTHERWISE COME PICK IT UP" every time I tried to speak he would cut me off and ask the same question. I eventually told him i would come pick it up today. Sure enough the computer was never once turned on or worked on and he was unwilling to tell me what all the misleading info was about. He seemed stressed and in my opinion does not seem like the kind of person that can deal with stress or ANY kind of pressure. Sure he may have been busy....but if you give a customer a deadline and you are unable to stick to that give them a call or better yet answer there voicemail messages. i called Tech Mob in Snohomish and sure they are more expensive but where so kind and understanding of my now emergent need of having a working desktop. i drop it off in the morning and they promised to CALL if any plans change and a day to pick it up. Now why couldn't i have the same respect of communication? i understand things can get busy but i would have appreciated the update, not feeling ignored, and feel my computer is lost in the back somewhere. This shop owner has terrible customer service skills in my opinion and yelling at ur customers over the phone is not gonna get you referrals. read more

Nick did a great job addressing our needs. . Thanks Nick for a great job!

Nick was very prompt and very thorough. He was willing to address our concerns in a kind and efficient manner. Thank you for your help.

Completely satisfied with Nick and his company!! From service on our computer to repairs on our phones, Nick definitely knows how to get things taken care of. Nick is always showing is ability to respond to any type of problem and is hands down the best I've seen in this industry. Always prompt and always a job complete. In the world we live now, communication is key. Nick is always accessible through email, text, Facebook, Twitter, you name it and he's responding. So guess what?!?! If he doesn't answer a phone call, you have about 10 other avenues to reach him at!!! Nick has contributed so much time and effort to his community and is continuing to do so every day. You can see that he has had the extensive training with customer service and is always willing to go above and beyond for his clients. So thank you Nick and thank you Olson Tech!!! read more

Needed some help with a computer, had viruses and all kinds of issues. Only took a couple days and the job was done well, no further problems. Nick was personable as well as gave me a good rate for my specific issues. read more

Nick had my tower for 27 days. in the process of removing what ever was the issue he removed my audio output. he installed vista windows but was unable to fix the issue. it had been saying could not find proxy server. it was slow. he would tell me he would get on remotely at a certain time he did not instead he would tell me he had a meeting or if he was to be open he would be in Oregon. his online site states open 24 hours but the note on his door of his office states differently. i had to text him to insure he was going to be there. after 42 days i got refund but i had to pay for his labor even after him having the tower for 27 days. he dosnt fix things and its not fixed in a timely manner. i found out i am not the only one hes done this too. after asking around the other day he had done the similar thing to a co worker.but in her case he said he fixed it and returned it to her not fixed another person he took her laptop 2 years ago and has yet to return it, a friend of a co worker he said he could crack a code on a laptop she got from a action car he never cracked the code.. i do not Recommend. oh i also placed to work orders in for him to come to my home to fix the issues cause his mom said he makes house calls nope received no feedback no response text him called him and his office number no response! STAY AWAY!! FIND A DIFFERENT COMPUTER COMPANY to FIX YOUR ELECTRONIC!! read more