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    HeroDesk

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    1 year ago

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    Tech Security

    Tech Security

    (24 reviews)

    My laptop was overheating and having all sorts of issues. I took it in for the diagnostic…read moreassessment and it turns out it wasn't an issue with the fan, but the battery was overheating from being continuously plugged in. The experienced staff ordered a new battery and replaced it for me. Then they made sure my laptop was functioning correctly again before sending me home. I'm SO relieved they were able to get my work laptop functioning so efficiently and only for the cost of the diagnostic and replacement part. MUCH less expensive than having to replace my computer. Thank you, team, at Tech Security!

    My work computer was making a horrible noise. The woman that checked it in said it sounded like a…read more"kazoo". I have not found a better description of the noise than that. The issue was a cooling fan seemed like it was failing. They got me a quote put together and I picked up the computer the following day so I could get everything backed up. The plan was that I would pay for the part, they'd order it, and they'd replace it when it arrived. Until then I could lightly use the computer. My company's IT is handled out of a corporate office on the east coast. As such, then dealing with hardware issues usually isn't feasible. But with a slow turn around on ordering the new fan, they thought they could get me a computer in half the time. So, I picked it up and didn't order the part. I told them what was going on and offered to pay for the diagnostics which was declined. I get it back to the office and it's fine. No more kazoo noises, at least for now. So, they fixed my computer and refused money for doing so. The next time we have a computer hardware issue, I'll be suggesting T.S. USA Computer Repair. Great service, content location, and that helped me a ton. It is most certainly appreciated.

    My IT Gal - Winner of "Best of Northshore 2012" for Computer Repair

    My IT Gal

    (16 reviews)

    My work laptop bit the dust, and after my own attempts at troubleshooting, I surrendered to the…read moreneed to find a professional. I found Lori through a Google search and sent her an email. She was very responsive and was able to take a look at my laptop almost immediately. I dropped it off on a Saturday afternoon (even though she doesn't work Saturdays), and she emailed me on Sunday with her diagnosis and proposed solution (including cost). I confirmed that I wanted to move forward with her solution and she called me Monday afternoon to let me know the laptop was ready. I definitely wouldn't hesitate to contact Lori again in the future.

    I started my search for a computer tech to refurbish / resurrect my laptop, but all the storefronts…read morein Woodinville had closed down. The next closest place was My IT Gal in Bothell; she works out of her house, which is different than what most of us are used to, but it allows her to offer a nice $60 flat rate. She worked on my computer for a couple days and was able to diagnose and fix the problems I was having with my MOBO. One of the most impressive aspects of her work is her desire to go above and beyond the problem. Some other tech could have easily spent a couple hours to update my BIOS, etc and charged me $100, but she went through and cleaned out the fans/casing, installed all the windows updates, installed a few swag items to help with malware and updated all my drivers. My laptop is working better than it has for years now; a great value for $60 and very easy to work with. Highly recommended.

    HeroDesk - itservices - Updated September 2026

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