Amazing service! Alex responded immediately and arrived when he said he would. Very professional and communicative. Flat rate as advertised and able to pay easily on Venmo. read more

Alex was great! We needed help figuring out how to reinforce our front door- Alex was very knowledgeable and gave us several options on what we could do. Very reasonably priced as well. He was easy to get in touch with and was always ON TIME! I highly recommend him. Very nice and pleasant personality- made it all the better! read more

Alex was quick to respond to my quote request to change our locks before moving into our new home. Although there were other quotes that were slightly cheaper, I decided to go with Nova Locksmith because Alex had great reviews and was quick to respond. The morning of the appointment he called to ask if we could meet a bit earlier, and we were free so this was fine with us. When he arrived he was very friendly and wore a mask. While rekeying, he was also able to fix a couple issues we were having with the locks. They work great now and overall we are very happy with the results! Thanks Alex! read more

Great service. Came out quickly to SF, followed COVID protocols and was able to efficiently handle a lockout

The lock fell out of the door of my studio after business hours in downtown SF. Within 15 minutes of calling, Alex showed up and fixed us up with a brand new lock and keys. He was professional, efficient, and lovely to work with. He also explained what happened and how the lock works. I would highly recommend. read more

Alex was professional, responsive, and efficient, especially with my tight deadline. I look forward to working with him again in the future.

Alex was great from his first response. Quick communication, pre arrival call, showed up in a mask and was honest about the job. Turns out I had a few other problems but he swapped out our door strike (and helped me trouble shoot a bad transformer) and rejected our front gate lickety split. Not to go unmentioned here is that he is a super nice guy. Easy to talk to, able to multi task. He is going to be our go to guy for all things that lock moving forward. Thanks Alex! read more

Alex is friendly, reliable, communicate & did a fantastic job in a short amount of time. If I ever ran into a problem again I would definitely call him. read more

Everyone call Alex!!! I recently had a freak accident with (both lol) keys to my desk at work. I called someone else at first, but the dude never showed. I called Alex towards the end of the work day and he came within the hour. After all was done (which was maybe about 10 minutes?) he offered to order me another lock w/ keys for my desk. He also took on a last minute request from my boss to take a look at a lock on a cabinet. Even though he couldn't guarantee the parts, both items were apparently ordered swiftly because within maybe 2-3 days he was here again with both. I now have a lovely new lock w/ keys I hopefully won't lose to my building's elevator and my boss can now lock his filing cabinet ha! tl;dr Alex came thru last minute and is a pro. Thank you again!!!!! read more

Alex was very responsive, and was able to come within an hour of me calling. He quickly helped with my lock replacement, and made the entire process incredibly seamless. read more

Eddie fixed my Pella doors after a handyman took them apart. It took a while on a Sunday night and he persisted and worked late until it was done. He was very professional! read more

Great guy he help me out and was on time finished quickly and I highly recommend him

Alex was communicative, knowledgable, punctual and all around great. Highly recommend!

Alex was sweet, efficient and very knowledgeable when we needed the locks to be changed on 4 doors. Don't hesitate to hire him!!

Had a great experience with Alex. I needed several door locks to be switched out from individual locks and keys to one key. He was extremely courteous and right on time! Quick and efficient with his work. Pricing was great. Super helpful and knowledgeable. He was able to answer all my questions including giving me suggestions for products to use in the future. Would recommend him to anyone needing lock services. read more

Alex was very professional and performed the work quickly and reliably. Would definitely recommend him to anyone in need of locksmith services. read more

Needed my locks re-keyed and reached out to several vendors for a quote. Alex was on top of it with availability, cost and communication. It was great how quickly he was able to come and it was very easy working with him. I will be using him again if needed and referring him out. Thanks Alex! read more

Someone broke metal bits off in my front door lock. Couldn't enter the building!!! Speedy response and quickly resolved upon arrival. Friendly!! read more

Alex answered his phone on my first attempt, and he was able to schedule me in the same day. He contacted me because of a slight delay, but arrived promptly at the rescheduled time. He quickly repaired the damaged key cylinder and was able to fit it to match the existing key. I would definitely call Alex again. read more

The very day I got the keys to my new home, I walked through a side door that closed behind me and promptly locked myself out. Not my finest moment. Yelp and Alex completely saved the day, answering his phone immediately and showing up in about 45 minutes. After he got me back into my new place in about a half a second, I realized he'd be my guy to go ahead and change the locks, which was on my to-do list for later that week anyway. He was willing and able, grabbing his tools from the truck and swiftly changing all of the exterior locks. All the while, he engaged me in friendly and professional conversation, making me feel at ease, less embarrassed, and confident in his abilities. The final bill was absolutely reasonable and I had inadvertently managed to take care of one to-do list item much sooner than anticipated. Thanks for turning lemons into lemonade, Alex! Like other reviewers, I saved Nova Locksmith on my phone. It's great to have a go-to guy. read more

Had a medical emergency with a friend who needed me to bring him pain medicine but I left the apartment so fast to respond, I left my keys at the apartment and didn't have my back up copies with me. Came back home and realized the problem and decided to wait for apartment manager. After 3 hours of waiting at my apartment door, I realized he may be out of town. I was concerned that I also might have left the keys at the pharmacy which would be hard to get to as they may have closed, but I decided the keys had to be still in the apartment. My neighbor helped me find Alex and he arrived in just 20 minutes. He was great, brought his tools up stairs and was friendly, respectful as well as extremely professional. He knows exactly what he was doing and had my door open in about 2 minutes. To my relief the house keys were where I normally left them so I could breathe again. Alex and I then spent a nice time chatting as we had a lot in common both entrepreneurs with strong interest in current events. He could have taken off as soon as he opened the door but he seemed to know I needed to destressed and his friendly conversation certainly helped with that. I would recommend Alex to anyone in an emergency lock situation as his skills and customer service I found were excellent. read more

Echoing his many glowing reviews, Alex was (of course, wearing a mask) very responsive, super friendly and able to work around some scheduling conflicts. Called to give us a heads up he was 15 min out. What stood out for me is that not only did he know his locks (we have really old ones and each one from different eras) but he shared his knowledge with us, was willing to use a lock we had purchased, and offered advice on how to further secure the home cost effectively. He assessed the other locks (un-requested but appreciated), oiled them and then he was on his way. Pro-tip: The lock install is a bit messy since Alex needs to drill into the door to fit the new piece. Grab your handy hand held vacuum to clean that right up. We will definitely be calling Nova Locksmith with future projects. read more

I called and got a quote over the phone. The agent said it would be $60 to change a lock and to get one of their locks it would cost $140. I got a call for an appointment at noon. Then another call that they would be late and will be here at 12:30pm. No show. So I texted the locksmith and he said he would be here at 1pm. Luckily, I wasn't in a hurry. He showed up after 1pm. But got me upset and writing such a review is that when the locksmith got here, he quoted me another amount which was from about $300 to $600 for a simple job of about ten minutes. Otherwise, it was a good job. At the end we used our new lock that we bought at the store. We paid the locksmith after all this $180 cash. I would not call them again for service. They charge a service charge just to show up and kept me waiting. read more

Alex was outstanding! Looked at pictures in advance, gave accurate estimate, arrived within a couple of hours of getting my request, and fixed lock (no need to replace) in under 15 minutes. read more

This was the best locksmith experience I have ever had showed up properly and quickly after the initial call took about five minutes to do the work and complete the job satisfactorily. Pricing was very good and I'm very satisfied this locksmith is now on my speed dial for every need that I have in the future. read more

Alex is great! I was locked out of my apartment with my keys inside, Alex got me in no problem with no damage to the lock. Very efficient in his skills, fair price, showed on time and would highly recommend. read more

Alex saved the day when I locked my keys in the car while parked on busy Bay St with my 2 little kiddos in tow. He arrived within 12 mins and had the door unlocked in less than 5 mins. Easy payment via Venmo. THANK YOU ALEX!! read more

Cannot recommend Alex enough after the superior job he did for me today- 15 seconds and that was that. Look him up if yr ever locked out!

Service was fast but the door closer wasn't installed correctly and the arm ripped out of the door within a month. It cost about $900. They installed the same door closer I could buy on Amazon for about $150. They charged me $500 just for the closet itself. And then they did a crappy install of it by just putting wood screws into the door. I'm going to fix it myself by putting bolts all the way through the door like it should have been done in the first place. I should have just done this whole job myself and saved $750. I didn't bother call to ask them to come back and fix it because I don't want to get charged another huge fee for poor work-person-ship. Also be aware that they are more like a dispatcher who subcontracts with smaller locksmiths. You can probably get cheaper service just side stepping them and finding one of the smaller companies to do your job instead of paying their added fees to hire someone through them. Super disappointing experience. read more

Nova to the rescue! The old deadbolt on our place broke the week we moved in, rendering the door unopenable! Nova was able to get everything working properly again and explained every step of the way, and their estimate was spot on too! read more

Alex was great! Super responsive, on time, professional and COVID equipped (mask, gloves, distance). He took the time to explain to me the types of locks he was installing and why, plus didn't bat an eye when the scope of the job increased due to broken mailbox doors and a poorly placed lock hole. Highly recommend. read more

Responded quickly. Showed up in 20 mins and replaced the lock in less than 30 mins. Highly recommend Alex!

Service was good. But I would encourage all customers to confirm detailed priced quote before beginning work. Vendor was vague in the price quote and left a lot of room for interpretation. He also said I would be charged a lower price for additional services but ended up charging the higher price any way. When I asked him about it he did not reply to my messages. Good services. Reliable. But pricing can be better fine tuned in the process. read more

Literally the nicest person ever on top of excellent service! Alex called me back with an estimate that was faster than some of the other folks. Showed up within 30 minutes and got me back inside my apartment in seconds. Service cost me $120. Quick. Professional. Nice. What more can you ask for? read more

Literally stop your search here. Alex is the best. I've worked with him on multiple jobs to re-key and for a lockout. He's quick, prices are fantastic, and he's an awesome dude. Thank you, Alex! read more

Alex was excellent. He came right away and was super polite and laidback. Total lifesaver!

Amazing service! I took my daughter and her friend to a concert in the city and had my steering column and ignition lock up. I called my roadside service and they left me high and dry. I call a few locksmiths but no one would come out at 12:30 except Eddy. He said he wasn't sure he could help but he would try. He spent about 30 or 40 minutes exhausting every option. I could tell he didn't want to give up but we both realized it was a pretty serious problem that a mechanic would have to fix. In the end I had to have the entire lock set assembly replaced $$$ at the Toyota dealership. Thanks Eddy for being the only one to try and help. read more

My car keys were stolen and I needed help getting into the car. Alex came out promptly and was super flexible with timing - because I had to change our meeting time to accommodate for work. The job was relatively simple, but he did it quickly and efficiently! He also gave me a bunch of great ideas about how to keep my vehicle safe. read more

Alex was on time, knowledgeable, and very friendly. He re-keyed a lock for me. He worked quickly and was able to tell me extra information about my lock should I ever need to replace it completely. All in all, great service. read more

Alex responded quickly and helped to not only repair a door that had been broken into, but he replaced the lock with something much more secure and helped to strengthen the door in a way that clearly should have been done when it was first installed. The new lock works great and he was able to give extra keys on the spot. Highly recommended! read more