my storefront at 1487 Pacific Ave AGAIN was targeted by burglars. 3rd time since the Covid shutdown. :-( The first time I was able replace a broken door panel myself because they left the lock alone. the 2nd time, about 2 years ago, they used a crowbar and screwdriver, but could NOT get in. I still had to call a Locksmith. (Dan Flynn, thanks for the referral). Their technician, Andy showed up early and and replaced the barrel and and made my 40 year old lock area stronger. I was good for another 2 years, and then last month, someone tried again. This Time, Metro's Technician, James, also showed up right on time, and he was able to do all the necessary work. This time, the burglars damaged my door frame, and James strengthened it with an extra Steel plate and replaced the damaged and useless bolt with a new stronger one. I don't think anyone will be tempted to try again after this repair! Thanks James and Metro. Your Brilliant Customer Service (Kevin) both on the phone and in the field, is the reason you are well-respected in the City. Hopefully this is the last time for that location! read more

Highest degree of excellent service. As a business owner myself, I was very impressed and surprised to see the owner of the company show up at my front door to look at our issue with our gate. Jimmy diagnosed the issue and fixed it without charging me. I was schooled about the quality and security of leaving an over-the-counter lockbox on my gate which was very helpful as I am no stranger to theft in my neighborhood. As a result, I ended up going back into the store and purchasing a very expensive USPS mailbox which they will install on my gate this week. I really appreciate the professionalism and support. Looking forward to a great partnership! read more

See all

World class customer service all the way. Everyone there is the best. Super fast Medeco key duplication and honest quotations and the best results in all projects. Super friendly and knowledgeable from Anna in the office to Andy and Francois. I can't say enough food things. They've helped me and my HOA clients on so many projects! I never ever do yelp reviews. But, Metrolock, I am making an exception! Because they are literally the best in San Francisco and Marin County. Heck, Northern California! read more

The staff has a very happy disposition and that helps in any environment. Called ahead for will-call keys and they were ready once I got on site. read more

Metro Locksmiths is the best locksmith I know here in the city. They are very professional and good with what they do. They specialize in keys all the way to keyless entry systems. Everyone is super nice to work with especially the front clerk. Definitely worth visiting if you need keys made or other locksmith services. 5 out of 5 stars! read more

Metro has done our intercom installs twice now as we've upgraded over the years, and their work is always exceptional. The technicians have superior understanding of the technologies, and Jimmy does a personal walk-through beforehand to make sure everything will go smoothly. They did a fantastic job of our install; folks in our building really happy with the new system and the support in the main office was fantastic getting everyone into the system properly. The new intercom looks so pretty, too. Thanks, Metro! read more

Needed an obscure key made. No problem and no worries. I got what I needed and it was a breeze. Thank you to this outfit read more

I called Metro Locksmiths when our front door deadbolt broke. They came same day and installed a new lock. I paid them $325 to do this. I notice after they leave that the lock lever, on the inside, does not go as far to the left when locked as it goes to the right when unlocked (see photo). The mechanism was also slowing down like it was bumping into something when turning it to the left and there was no indication that the lever had moved all the way it was supposed to move. I thought perhaps the hole was not in line with the lock, so I contacted Metro by email. They said to call them and they could come and do a "warranty check". I did this and when the technician found that the hinges on the door was not tightly screwed in, and that one hold was missing a screw. He quickly tightened the screws and added one. I thanked him for his help and he left... but I called him back because the lock lever was still seemingly not engaged properly (see photo). He was on the phone with his manager by then and they decided that they had to charge me for the screw and labor. He told me twice that they would not do a "service charge" then proceeded to take THREE TIMES AS LONG as it took for him to put in the screw, to write up an invoice (in triplicate) as well as put the charge through on his app. The total charge for putting in one screw was $95.38 (see photo). A $90 labor charge, when the most labor intensive part of the process for the tech was doing my invoice. Rude. Never calling them again. read more

Metro Locksmiths - $90 labor charge to put one screw in a door - Keys & Locksmiths Near Me - San Francisco, California

See all

As an HOA Property Manager, I rely on Metro Locksmith time and time again for their quick, dependable service. Huge thanks to Frances and James--you both consistently go above and beyond, and it truly makes my job easier. I really appreciate your professionalism and support. Looking forward to continuing our great partnership! Kyle - HSM Property Management read more

I needed to find a business to help me install the best lock and surveillance system for my parent's new home.. and thank goodness I found Metro Locksmith! They were super helpful and got us from A thru Z without any hiccups. We are very happy to work with Jimmy and his team. The quality of the equipment used looks super high tech and the quality of work was great. Super competent team. Highly recommended and will use for future projects! Can't be too safe these days!! Thank goodness for this mom and pop establishment who still take pride in what they do. One stop shop and the best locksmith you will ever find. read more

I work for a private school in San Francisco, and Metro Locksmiths has been one of our trusted vendors for many years. They consistently deliver excellent service on all our projects. Most recently, they completed an intercom system installation, and once again, their work was outstanding. Marcel and Jimmy were the technicians assigned to this project, and I had a great experience working with both of them. After the project was completed, I realized I had made an error and needed a change. They were quick to respond, and Jimmy(the boss), generously offered to cover the cost of the adjustment. We truly appreciate their professionalism and dedication to customer service. read more

I'm writing this review with relief and appreciation. Like most calls to locksmiths, this was not a great few days. My house keys were stolen while in mail transit from an emergency contact person--a situation I wish on no one. I've spent days working to resolve an avoidable issue, but when my building manager called Metro yesterday, this team lightened my mental load considerably. From start to finish they have been exceptional. Frances in admin was lovely and clear on the phone, and followed up via email promptly. She ensured I was kept in the loop every step of the way, including a quote ahead of time. My technician Sabino Rodriguez was thorough, communicative, and went above and beyond to ensure all of my locks were examined and exchanged. He also helped me feel less embarrassed just by being kind. My quote was fair, and my actual invoice was even lower than anticipated. This company provided excellent service at a very fair price with superb communication. read more

Metro Locksmith was instrumental in helping me make new keys for 3 garage closets that mysteriously went missing. Frances was so helpful after I explained my dilemma and I had an appointment within a 2 day window. Christian (technician) came and he did a fabulous job re-keying the 3 closets in under 45 minutes. Kind, personable and a great guy. Thank you and I highly recommend this company! read more

Metro fixed my broken front door, deadbolt lock. Christian came out and did a meticulous and thorough job of making it work properly. I highly recommend Metro Locksmiths. read more

I recently purchased a condo. I didn't find out there wasn't a mailbox key until the day we closed. I contacted Metro and Frances was very helpful. We had a technician out the next day. I'm very thankful for the excellent service from Frances and Metro!! read more

Each and every experience I have had with Metro has been cordial, efficient, skilled, and brought to a most satisfactory completion. For me, they are the paradigm of what all service should be. read more

What I really what I really want to talk about is the customer service at this business. I had called this business because I wanted to make sure that they did the basic key copies. I ended up speaking to Sara and she was super nice and she really went above & beyond is the fact that she was giving me the information about if there's certain codes on the keys, then they can't make the copy of the keys or there needs to be an authorization etc...but during this time I was trying to drive, park, talk, get out of the car, jump back on my car for the street cleaner load my dad & his wheel chair into the car & finally drive away! My timing initiate the call was horrible and during this time she stayed on the phone with me the entire time even when I was outside of my car trying to load my dad in. Now, she could've just said call me back but she waited on the phone during all this & too look at the codes on my Dads keys and to me that is just going above and beyond. Thanks, so much Sara! read more

Unbelievable service. From making the appointment on the phone in the office to the technician arriving on time to troubleshoot our 25-year-old door king intercom system not only did he fix the issue. He thoroughly went through everything to make sure that there was going to be no order issues moving forward. Would highly recommend service call and labor cost felt very reasonable. If needed will definitely be my number one call. read more

I've come here for a few key copies and have been greeted warmly each time. The service is generally quick and the prices are very reasonable. Would definitely recommend to others who need their services. read more

I went to Metro Locksmith to find hardware to replace an old lockset on our front door. Initially, the service received was very good. They were very helpful when it came to explaining what we needed and how to measure. We chose an an Emtek lockset. We could have ordered it from Amazon and had it in a few days for a few dollars less, but we ordered from them because they had been helpful and friendly, and because we wanted to support a local business. We told them that and they said they appreciated it. They said they would have it in 5-10 business days. Everything went downhill from there . . . . 13 business days later I called and asked about the status. No response. The next day I sent an email. No response. Several times over the next few weeks I called and emailed, increasingly annoyed. A few times I spoke with people other than the one (Ana) who took the order and who was receiving my emails, and each time I spoke to one of these other people, I was assured I would get a response from Ana. I never did. It was not until Ana happened to answer the phone one day that I got an update (but no apologies for the unanswered emails and phone calls and no explanation for why the lockset was late, and no indication of when it could be expected). At about the 30th business day (I lost count - it had been so many!!), I spoke with Ana who said it would be delivered to the store the next day and she would send me the UPS tracking number so I could know when to come get it. Ana never sent that UPS tracking number (though she did finally apologize). I went to the store two days later and she printed the tracking information and I was finally able to determine that the lockset would be delivered the next day - many more than the 5-10 business days after it was ordered. In the end I got what I ordered. However the appalling customer service was completely inexcusable. I will NEVER use this business again and I would not recommend that you buy anything from them unless it is in the store and they will hand it to you. read more

I've been working with Metro for over 10 years. Love their communication, follow up, pricing, service etc.

Everything you need in locks, helpful, knowledgeable, great service. Convenient location if you live in the Marina

I work in property management in San Francisco. I've gone to Metro Locksmiths for everything from intercoms, high-security locks, and building security solutions. They have experts that will give you honest opinions and great recommendations. Shout out to Vad, Marcel, and the entire office staff! read more

This business is a joke. I have been trying to buy knob for the last three months because EMTEK has them as an authorized place in SF and they have been playing with me. Since three months ago and they have been lying regarding my order saying: we ordered, my manager is not here and she can give you more details, when I called they are, I am not at the office but I will pass over this information to my manager, etc, etc, etc. they have tons of excuses and I haven't gotten my knob. Why this business and not other one? Well this is one of the retails authorized in San Francisco to buy this special order knob. Please do a favor to yourself, do no waist your time coming or calling to this business because they will be pretend to help you but at the end they won't do anything! You guys should be out as a business because the services in general that you offer is just TRASH!!! read more

Christian T. from Metro Locksmith is amazing! I was absolutely exhausted and desperately needed to get into my apartment. Christian showed up quickly, and his knowledge and efficiency really impressed me. He fixed everything in no time, changed the knob, and left the area spotless. Such a nice guy, too! If you're in need of a locksmith, Christian is definitely the one to call! Thank you read more

This week I had to replace a electric gate striker. I purchased one from a nearby locksmith all sales final. It was defective so I went to Metro and Matt the locksmith was very helpful and knowledgeable sold me another striker and tome to bring in the defective one to see if he could troubleshoot. Matt was able to salvage the other striker. Awesome customer service, I have found a new locksmith. read more

Metro Locksmiths - Keys & Locksmiths Near Me - San Francisco, California

Went in to get a key copied and the lady said they didn't have it. She took the extra step and at Amazon about getting a duplicate key. She took a picture on my phone of what I needed. I never would have thought of looking at Amazon for a copy of my key. Definitely will use them for any future locks, security and keys . read more

Jimmy is the man! Fast service, quality craftsmanship, and a smile to boot! Great experience working with Jimmy @ Metro Locksmiths. Thanks for everything! read more

Company charges $250 for a simple estimate for an intercom system. After a call & several emails later we learned this when they asked for credit card (the person btw I was communicating with went by two initials, not a name). While I don't believe they are a scam organization, our buildings have a policy of red flagging & not doing business with companies who charge for estimates. If a company can't build in basic business development costs into their overall pricing of projects, buyer beware. read more

Always responsive and professional staff. Never have an issue with them. Love that they're close when lock outs happen. The preferred locksmith on our Emergency Contacts List for our building. read more

Horrible! Dishonest! Unprofessional! Rude! Do not do business with this horrible company. Back in September, I walked in their location on Divisadero street to ask about their services for a building that I manage. I spoke to an employee behind the counter named Matt who quoted me a price for a particular job. I then set up an appointment with him to send a locksmith to the building to do the job. As I was leaving Matt asked for a credit card number. I told him that I did not have the subject property's account number at the time so he said that I could give my personal account number and assured me that it would not be used for billing so I went ahead and provided him with my personal Visa account but emphasized that it's not the one to be used for billing. Matt, once again, assured me that it would not be used for billing. About a week later, I met and let in a Metro Locksmith employee at the subject property to do the job. When he finished I was shocked to see on the invoice that the actual price for the job was a lot higher than what Matt had originally quoted so he said to call the main location to have it corrected. I called and asked to speak to the owner but the person who answered the phone named Andrea insisted she could help me so I explained to her that my bill was a lot higher than Matt's original quote. Andrea instructed me to email her the invoice and assured me that my personal Visa account would not be billed. To my surprise, Andrea in fact billed my personal account contrary to what she and Matt had promised. After many weeks of trying to rectify the situation Andrea rudely replied that they had blacklisted me from their business. This was after overcharging on an original price quote by Matt and breaking their promise to not use my personal Visa account to pay for a job done in a building that I manage. So now I am stuck with a much overpriced bill of $374 on my personal account that they promised not to use for billing. Andrea and Matt have proven to be rude, unprofessional and dishonest. See you in Superior court. DON'T DO BUSINESS WITH METRO LOCKSMITH read more

A.T. (didn't get his name) was great to work with. It took us awhile to get my tenants lock open (thanks Dad, for choosing anti-picking -face palm-), but we got in after about an hour. My tenants had abandoned the unit and I'm glad to have had AT with me, as I wasn't sure what to expect when entering the property. He was there to walk with me and open the locked bedroom doors and provided great service. Thanks again! read more

We just had a new gate entry system installed by Metro Lock. The whole experience went smoothly. I appreciated their expertise when selecting our system. The team who installed my new system did a great job. They were also very clear and patient when explaining how the new system works. read more

Great service! My door had so many problems, but Gio did a good job fixing them. It saves me a lot of time now to get in my apartment and it feels a lot safer. Thank you Gio and Metro! read more

Jimmy is great to work with Friendly and professionalHad new intercom systems installed into 2 rental properties. The price was fair. The techs were professional. The install went smoothly, left instruction manual in each apartment and they cleaned up. They will be my go to for anything Locksmith. Next I plan to use them to re-key the unit lI recommend this company. Update: rekey on entire building done! Happy customer. read more

I cannot recommend Metro Locksmiths highly enough. They have gone above and beyond to help me out with difficult key and lock issues and are kind, considerate, polite and fairly priced. If you are looking for a great locksmith, look no further than Metro Locksmiths. read more

Metro locksmith is full of nothing but the highest quality people. I'm a property manager in San Francisco and have nothing but good things to say about this team. This evening I was the jerk that showed up four minutes after closing to get key copies made. The whole team was standing outside getting ready to go to the company Christmas party and without hesitation they reopened the shop just to cut me $8 worth of keys. The metro team really cares about helping people they survive and making sure their customers are happy is their number one priority. For that reason they have, and will always be the gold standard for Locksmiths anywhere in the country! read more

They answer promptly when our HOA needs service. We appreciate the responsiveness and communication.

My greatest deepest appreciation to technician Marcel at Metro Lock for his bravery to save me from a psychotic homeless man who attacked me unprovoked while Marcel services our building lock. Marcel was able to stay calm and maintained his cool while blocking me from the psychotic attacker. Marcel was profession and knowledgeable when explained the issues of our intercom. He then emailed our management company for approval quickly. Thank you to Metrolock for sending such awesome worker to assist our building. It is difficult to work in the outdoor in the TL surrounding by drug addicts and psychotic drug addicts. Marcel showed no fear and maintained his calmness throughout the service time. Thank you again Marcel read more

I called several times. Sent emails following the exact requirements as outlined by the company website and instructions govern me verbally by a company representative. No telephone or email replies after waiting 5 days. This company is Not worth the effort so do not bother calling them as they clearly do not care. read more