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    Nordstrom Rack

    3.2 (168 reviews)
    Open 10:00 am - 9:00 pm
    Updated 2 weeks ago

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    Main entrance in the mall
    Michael W.

    This Nordstrom Rack in Factoria Mall is one one the better-organized store they have compared to the other Nordstrom Rack I have visited before. Maybe because this one has fewer customers! The store has many designers' brand and they are all grouped together very well. Much easier to find what are you looking for in this store. The sales floor is also nice and clean. Very comfortable to shop in this Nordstrom Rack than those very busy stores. Customer service/cashier is also very helpful and friendly. No problem with parking when I am there on a Wednesday evening.

    Daniel K.

    They sold me a shoes that was worn and as I am about to pay, I noticed that it's been worn out - you couldn't miss it. The rep then asked me if I want it to buy it and I look at her confused like - did you really ask me that question? I wouldn't even wear it if you gave it to me for free so i was dumbfounded and not sure if she put it back into circulation. Second, the line was long....................................... If you are forgot your Nordstrom card, make sure you go get it from your house because I am pretty sure it's faster than standing in their line. I usually come to this place because I love the lady that does the suit tailoring, she does a really good job but i am questioning if it's even worth it.. Lastly, did I say that they do a great job tailoring your suit? I usually get it from this lady - not sure of her name but I have posted a picture of her holding my suit - I believe her name is Ming and her last name starts with P...in any case, she's the reason why i gave it a three stars instead of 1.

    I used to like this place, but it seems the management has changed and the service became very disappointing. My teenager bought a pair of Adidas shoes a month ago ($60) and the soles of the shoes just broke/melted down because the soles are made of some "eco-friendly" brittle material that is easily breaking so not appropriate or sturdy enough. Obviously, it's a defective product, but the manager refused to give us a refund and the manager just kept on repeating "We can't give you a refund if you ware them already." He did not give any reasoning other than just repeating they don't take it back. This kind of defect can't be found if you don't wear them. They have no interest in consumer rights or improving their products. I'm so not going back to this store.

    Amanda M.

    This is the first I visited this particular location in search Teva sandals. They had a great selection of leather sandals (I purchased 4 pair) & one pair of Tevas. I wish they'd put the labels on the bottom of the shoe vs on the inside sole, it creates a really sticky surface & a challenge to peel off. The shoe pickup area was a tad bit disorganized. I gave my 5 shoes to the clerk & two separate ppl brought them out almost giving them out to other ppl behind me. I was also looking for a tablet case for my 7 inch tablet & saw a cute Kate Spade one but wasnt quite the look I wanted. I asked the cashier but she wasnt overly helpful. Just said they'd be in clearance near the area I had already looked in. Le sigh. The checkout time was actually pretty quick so that was a definite plus to end my shopping experience.

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    4 months ago

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    6 years ago

    I've always loved Nordstrom Rack, but customer service here lacks. Rude, rude people. My last visit was before covid hit too.

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    Page 1 of 5

    Ask the Community - Nordstrom Rack

    Review Highlights - Nordstrom Rack

    The Nordstrom Rack definitely fits in with "beautiful" Factoria Mall its a part of.

    Mentioned in 7 reviews

    Read more highlights

    Target

    Target

    2.8(141 reviews)
    0.1 mi
    $$

    TARGET @ BELLEVUE FACTORIA…read more There is plenty of parking available right out front, but since this Target is located in a shared indoor mall/plaza, it can get pretty popular, especially with other stores like Nordstrom Rack nearby. Parking is free, and if you go on a weekday, it's much easier to find a spot since it's not overly crowded. I really like this Target, it's pretty big and well laid out. I especially love that there's a Starbucks inside, and the staff at both Starbucks and Target were super friendly. They have a great selection overall, and Target's home décor section is my favorite. I could honestly spend hours there. I also love how the store is connected to the rest of the indoor mall, which makes it really convenient to shop multiple places in one trip. They offer fresh food options and a wide variety of items to choose from. The service itself was decent, and while Target can be a bit on the more expensive side, you're always paying for the quality and brand you know and trust. Overall, I'd definitely recommend stopping by if you're in the area.

    Sad how times have changed for this once neighborhood staple of a store. I remember going when it…read moreused to be hustling & bustling, with long lines at every cashier. Now it's a dead store. Even before the boycotts began. Clothing racks seem to always be left in shambles. Random shelves empty. Dressing rooms a mess with piles of clothes. Yikes. Security seems to be a joke (even with the amount of crime spike in the area). They also have barely one register running at any given time, barely any employees around the store to ask questions to - every section including the front seems empty, always. You just need to do self-checkout which is fine until you have an issue ringing something up or just a simple q. Even TJMaxx and Nordstrom next door seem much busier, but also they have human faces around to interact with. Target became lifeless.

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    Target
    Target
    Target

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    Torrid - First pair of jeans. After losing 110 pounds, I'm rewarded by Torrid gods...and my husband (he paid LOL)! :)

    Torrid

    4.6(23 reviews)
    1.7 mi
    $$

    I hate clothes shopping. I'm disabled so it's a struggle, and I never know what looks good on me,…read moreand I usually just go around in a T-shirt and jeans. I am so happy someone recommended Torrid to me! I needed an outfit for a celebration of life so I was mostly looking for black clothes. Everyone at this store is so nice, and like others have mentioned here, I was especially delighted by Jennifer's attention and help. She picked out wonderful items and helped me figure out what fit best. I really like the range of what's offered and I now have a new go-to place for clothes for any occasion at all. I almost never finish clothes shopping feeling as happy as I did today. Also: adjustable fans in the fitting rooms are AMAZING and should be required everywhere. I'll definitely be back.

    5 stars for customer service here. Some days I'm not in the mood to shop because clothes shopping…read moreis just not my fave. But these ladies are always giving good vibes and positive energy - no matter what. Returns are fairly easy. I returned some pants that were outside the return window but they did give me a store credit as I had receipt and tags still on. If you find something you like and they don't have your size, they will offer to ship to you for free or if you want it immediately- they will look to see if another store has it and call and ask them to hold it for you. Torrid selection on clothing doesn't change much from year to year. Just updated patterns so my five star is for the stellar customer service I always receive here.

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    Torrid
    Torrid - Clearance Shoes

    Clearance Shoes

    Torrid

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    Style By Wendy - It's in fashion to feel great

    Style By Wendy

    5.0(7 reviews)
    10.8 miAlki
    $$

    Wardrobe stylists might seem like something exclusive to celebrities in Beverly Hills, but I have…read moreused two stylists since moving to Seattle. Style By Wendy was a pure delight to work with. I hate shopping. My stress level goes through the roof when I am in the racks or in the dressing room. Wendy made the experience a lot of fun -- and I walked away with great items -- from Marshall's no less -- that I would have never bought on my own. Wendy is an expert at body shape and color coordination and how it relates to clothing and accessories. When something doesn't work in the dressing room, Wendy hits the racks while you relax until you find something that works -- or move onto the next store. For casual work wear, she steered me into v-neck tops (I've always been exclusively crew neck) that my wife absolutely adores. I picked up some dress shirts and pants as well. Wendy then helped me floss my closet and clean out all the clothes that no longer fit or are no longer hip (I've been holding onto some business attire since the mid 90's). Wendy's specialty is women, though I've seen two other men whom she's dressed and they look fantastic as well. She also offers compassionate and empowering advice and moral support to people exploring their gender identity. For a good friend, having Wendy by her side was just the courage boost she needed as she walked into the women's section for the very first time. Talk about a life changing referral. Best advice -- don't shop for a full day -- bring snacks or plan a lunch break to recharge your batteries. Most importantly, have fun and step outside your comfort zone even if you don't buy it!

    Absolutely amazing! Wendy isn't just a stylist. She's a transformationalist! Closet flossing isn't…read morejust tossing out what you don't wear to make room for new, it's an exercise in what inspires and expires you. Meeting her at Nordstroms isn't just shopping-- it's an experience, where everyone knows your name. Trying on is a pleasure because all the work is eliminated. Returning home, she'll build you outfits blending your old and new items. On the outside, your transformation is quick and visible, but it's Wendy's magic that starts your real transformation from within. Thank you, Wendy, for guiding me toward being my best self. Invest in yourself. You are worth it. Hire Wendy.

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    Style By Wendy - Wendy at a closet clean-out

    Wendy at a closet clean-out

    Style By Wendy - BEFORE

    BEFORE

    Style By Wendy - AFTER

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    AFTER

    Famous Footwear

    Famous Footwear

    2.7(15 reviews)
    0.1 mi
    $$

    If I could give it zero stars I would. I am left utterly petrified with my experience at this…read morelocation. The ladies at the cash register were insanely unhelpful and rude. One was a pushing 60 white woman wearing wired rectangular glasses with mid length brown hair with hints of gray. She had so much attitude including to the people in front of me, especially those who couldn't speak English. I overheard her talking rudely about the customers before me to her coworker, and they both laughed. Not only did she hurt me with words, but physically. She was very aggressive and has no manners as she bumped right into me without saying excuse me, or sorry. The service is poor, the staff was unfriendly, the selection of shoes were limited, and I will be making the commute to a further location specifically to not run into these people again. 0/10 experience.

    It's been ages since I've stepped into Famous Footwear. I needed some new shoes for my wide-foot…read moreson. Getting help can be a challenge. When I did ask for help, the selection wasn't so great but I was able to find something in the youth area. There was only one person at the store that I know of. The layout of the store was logical - women's, kids, men's with clearance aisles clearly marked. They have lots of different brands of shoes - Nike, adidas, Skechers, new balance, etc. We were able to find a pair for about $50. Sure beats buying/returning shoes from Amazon because you can't try them on.

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    Famous Footwear
    Famous Footwear
    Famous Footwear

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    Nordstrom Rack - deptstores - Updated May 2026

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