I was so excited to finally try Nonna Dora's--a spot my date, who lives nearby, has always talked up as one of his favorite neighborhood gems. He's been coming here for years and had nothing but praise for it, so I was genuinely looking forward to a cozy, authentic Italian dinner. Unfortunately, the experience was disappointing from start to finish and left us both frustrated with how far the restaurant has fallen.
To start, the bread was great--reminiscent of pizza bread. It was one of the only highlights. They didn't have Diet Coke, which is a bit annoying but not a dealbreaker (they only offered Coke Zero, which I don't drink). The mocktail menu was lackluster--some options, but nothing truly exciting or thoughtfully crafted. I appreciated that the lemon wedges were actual wedges (small detail, but a good one), and our servers were friendly and attentive throughout. Unfortunately, none of this could make up for what came next.
We were told we could only order a multi-course prix fixe menu now--no à la carte options at all. When we asked why, the explanation was that "too many people were coming in and only ordering a glass of wine and a pasta." I'm sorry, but isn't that the whole point of having a casual Italian spot in the neighborhood? It felt like the restaurant was punishing loyal guests for dining the way people naturally want to at a place like this. So, with no choice, we both had to order three courses, regardless of how hungry we actually were.
I started with the burrata, which was fine--nothing memorable. My date ordered a salad that was, quite literally, a plate of plain lettuce with a few cherry tomatoes and a smear of pesto. For a mandatory starter, it was lazy and uninspired. Then came the pasta, which I was genuinely excited about: paglia e fieno "straw and hay." Unfortunately, by the time it arrived, I was already full from the starter I hadn't wanted to begin with. The pasta itself was solid, but I could barely enjoy it because of how stuffed I felt.
Dessert, though, was the real kicker. My date is allergic to dairy--a common enough issue these days--and when we asked what he could have for dessert, the server simply said there was nothing available. No fruit, no sorbet, no workarounds. Just "nothing." So not only were we forced to order three courses, but he was literally unable to eat one of them. When we asked if anything could be done, the manager came over and told us, "Well, we could have made something for you." When we pointed out that the server said the opposite, the manager doubled down and refused to take anything off the bill. It made no sense, and it was made worse by the total lack of accountability or willingness to fix the situation.
The rest was unspoken but clear: the restaurant has prioritized profit over hospitality. What was once a beloved, welcoming neighborhood spot has turned its back on the very people who made it successful in the first place. Instead of a warm, flexible dining experience, it's now an inflexible, overpriced, social media-fueled operation with a one-size-fits-all model that doesn't reflect how people actually want to dine.
I rarely write one-star reviews, but this experience genuinely warranted it. The food was decent, but the service model, lack of allergy accommodations, and refusal to take care of loyal customers made it an incredibly frustrating and disappointing night. Nonna Dora's may still be coasting on its reputation, but if this is the direction they're going, they won't be for long. read more