1. Ninja Movers

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Santa Clara, CA

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Ninja Movers

4.2 (445 reviews)
Closed • 8:00 am - 5:00 pm
Updated over 3 months ago

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pedals broken off (they are metal and these can't ever be fixed)
Melanie L.

Edit 1: Heidi just called me and assured me they would call piano repair people and "do everything they could to make it right." I'll keep this post updated with what happens next. --- I've moved A LOT - 10+ times in the last 10 years. Sadly this was the worst moving experience I've ever had. It started with a great sales experience from Jay. He was smooth-talking and assured me that my stuff would arrive in 5-7 days from pickup and that they were professionals who knew how to handle long-distance piano moves (charged an extra $150 for the piano). The movers showed up at my house and were extremely rude. They added a bunch of extra money to my invoice (used a wardrobe box to store a bunch of small things, then charged me $24 for the box and another $25ish for a crate, which I never saw). They were really bad at explaining all the extra charges and also upcharged me for an extra 300 lbs over the 2,000lbs that were included WITHOUT EVEN WEIGHING THE TRUCK. I called the office multiple times to try and get Jay back on the phone, to no avail. The office told me that instead of the 5-7 days from pickup, it would arrive 10-14 business days after the first available delivery date (e.g. I expected my stuff on Jan 16 and it could have not arrived until early Feb). That was really different than I was anticipating and I was disappointed at the bait and switch of timelines. I started to buy things anticipating my stuff would not arrive for a long time. Suddenly the stuff showed up a week after pickup (after I had already been prepared to wait a long time and had bought a bunch of replacement stuff). They subcontracted a company to unload the truck. The subcontracted company, Dynamics Movers, were incredibly professional, kind, and helpful. They moved the piano up a flight of stairs with zero complaint and pointed out to me how POORLY everything had been packed in the truck. The packing crew (different from the unloading crew) had dumped a ton of boxes ON TOP OF MY PIANO LEGS and it completely split the wood on both of the legs, making the piano unusable. They also snapped off two of the piano pedals, making it unplayable. I am devastated since I inherited this piano and it's 40+ years old and was in really great condition until this move. In addition to that, they broke a box that had all my wedding dishes in it and clearly just wrapped tape around it instead of checking the contents, letting me know, or putting it in another box for the long drive to LA. I suspect that the contents would have been totally fine if they had just taken a moment to put that box into another one. The box had "FRAGILE" written all over it and I told them to be especially careful with it. Now I'm missing things I'll never be able to get back. I am SO SAD and can't get them to even call me back right now, they're always "out to lunch" whenever I want to talk to someone. Please don't use this moving company if you care about your things and don't want to be aggravated by hostile movers :(

Sunil S.

Quick update to clarify matters and respond to the business owner: the movers were the only people in our apartment for the duration of the move (our cleaning lady arrived 3 hours after they left) and the money went missing from my wife's wallet prior to our cleaner arriving, whereas I paid the movers from the cash in my wallet at our new address.

Moshe N.

We used Ninja movers service to pack and load our staff. They loaded our staff into 40ft container in supper professional way in 6 hr! Avi , Edgar , Albert , Joseph and Cornell thank you very much. HIGHLY RECOMMEND!

TV arrived broken
Lorraine A.

Stay away from Ninja Movers if you are planning a cross country move. I recently moved from San Francisco to Atlanta. My items arrived 27 business days after the earliest date of being able to receive items. On top of being late(delivery window is 21 business days) my TV arrived broken and my rug and some of my wallets are missing.

Truck nearly ready to go
Katarina S.

We just finished loading our stuff into our new home and it couldn't have been a better experience from the start. We called their office and Monica helped us with a quote. We have a 2B apartment plus a console piano, and we were quoted a reasonable price especially compared to other movers for a summer weekend! She called us every time she said she would to confirm details and times. Edgar (plus his crew Ruben and Joseph) called us 30 minutes before they arrived on moving day and were perfectly on time. They parked the truck with ease and loaded all our crap in record time!!! They're all great guys and very kind (and strong!!) They got to our new place quickly and found an easy place to load into and they moved fast. It was a simple process for such an anxiety provoking activity, and I would recommend Ninja Movers to anyone. I commend Edgar and his team for the hard backbreaking labor that they do!

Packing the master bedroom.
Cass M.

Great service! They wrapped up every piece carefully and thoroughly. They finished up packing and loading the PODS in the expected amount of time. Took off one star because we booked 5 guys ($400/hr) for three days and on day two only 4 showed up. Only dropped the price per hr price by $40. Would use their service again for sure!

Katherine D.

Best movers ever. Monica provided us with a quote within 24 hours of our inquiry to move our 1 bedroom first floor apartment into a POD. Pricing was the best compared to a few other inquiries we sent out. The movers called when they were on their way and arrived on time. Our move required 3 movers and they were THE BEST - David, Henry and Dennis. For a minimal extra charge, they provided extra boxes (we weren't completely done packing the kitchen and patio storage), wrapped and secured our furniture. They packed our 16' POD really well, which was an amazing feat since we have a king size mattress, 44" round marble dining table top, and large 120" sectional couch - in additional to about 30 extra moving boxes. Very much recommend their moving services. Thank you Ninja Movers!

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6 years ago

Efficient, fast, nice friendly movers! They came on time and got things done really fast.

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Roberta M.

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6 years ago

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6 years ago

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8 years ago

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4 years ago

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8 years ago

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6 years ago

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Roberta M.

Thank you Leezoon! It was a pleasure working with you.

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Roberta M.

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7 years ago

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Roberta M.

Thank you, Justin! It was great working with you.

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6 years ago

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Page 3 of 12

Ask the Community - Ninja Movers

Review Highlights - Ninja Movers

“Edgar, Beto, and Ronald did an excellent job and finished their work quickly and professionally.”

Mentioned in 51 reviews

Read more highlights

Careful Movers

Careful Movers

(865 reviews)

The movers from careful movers were absolutely great. Gino and Christen did great work on the pick…read moreup. They got everything packed up quickly and efficiently while still being careful. James and Osman were equally great on the drop off. They unloaded everything quickly and got all the furniture setup exactly where I asked. I appreciated how accommodating, communicative, and transparent the whole process was with careful movers, from the booking to the drop-off.

Mat of Careful Movers was thorough and was the only company that did a video walkthrough of my…read morehouse to assess both the stuff to be moved as well as location in the house. I'd already packed much of the stuff I cared about and left it to Careful Movers to do the heavy lifting of my many boxes and the furniture and electronics. Since I have stairs in my house and the new one has an elevator he estimated 4 men and more hours due to stairs and elevator that could potentially take longer. Enrique and his 3-man team arrived before the scheduled window. They did a walk through for assessment and then proceeded methodically and meticulously to pack what I did not and move everything to their 1 truck (yes, 1 truck was enough). They packed in 3 hours. At the destination (which was local), in spite of the elevator, they finished the move in 3 hours. 10 hours was estimated, but Enrique did it in 6 hours. Kudos to them! They did a fabulous job. I chose Careful Movers based on everything I heard and asked about. They lived up to their name. Everything arrived in perfect working order, and nothing was broken. I HIGHLY recommend Careful Movers for your moving needs.

Pure Moving Company - San Francisco movers

Pure Moving Company

(903 reviews)

$$

Mission Bay

I needed help with a move from a third-floor unit without elevators in the peninsula to a complex…read morein a bustling intersection in the city on pretty short notice. Booking: I sent an inquiry directly with the company due to their stellar reviews, and they were able to schedule me in for my preferred time/day. The overall process was really convenient, especially because of their flexible time window. Moving: the two movers, Herman and Aleksei, were incredibly efficient and very sweet/patient throughout the move. I appreciate that they handled both my expensive & economical items delicately. Also, I wasn't completely prepared on my end with the move such as knowing details like where to park for loading/unloading or even which items to move vs discard, which I had been dreading for weeks. However, thanks to their expertise and versatility, the move was stress-free. And a huge shoutout to Herman for his guidance and coordination that really ensured a seamless experience. Overall, this company lives up to its 5-star rating, and I highly recommend Herman & Aleksei if they are available!

Did a smallish move. Overall it went fine but I think it is a bit pricey and lacked a little…read moreurgency. Paid a little over 2.5k to move a 630 sq ft 1b/1b 3 miles and had 3, and eventually 4 movers. Overall I'd say it was good, not great When I scheduled I explained I had two walkins with lots of clothes - they assigned me three people when I likely needed more as I had a walkup. We ended up totally missing the window for the move which is more my fault but I had asked the people who confirmed if they felt it was reasonable. They helped move the hanging items (which I expect) and had me pitch in to pack the glass despite having asked for them to send someone to do this. It's not an issue but I do think there was a general lack of communication bw the movers and the ppl who helped book that made the day less efficient than it could have been. I'm happy to pack those things as it gave me an outlet for my moving anxiety and saves me time ofc but even without packing glass it still took 9 hours When I realized we were pretty behind it was very easy to get someone else last minute at noon, so that was helpful and everyone coordinated quickly to make it happen. All the guys were also very respectful and carefully wrapped my furniture (table, 4 chairs, coffee and side table, large tv, bed and heavy lifting frame, chair desk and small wine fridge). I think I have a lot crammed in to a 1B and was overall a good experience, though not quite as smooth or efficient as my previous SF moves Pros: Crew is friendly Didn't break anything, including my fancy stemware Cleaned up after themselves removing wrap and paper Very efficient by helping me add an extra mover at a reasonable cost ($50hr) Cons: Timing ended up being totally off :( not their fault completely but I tried to communicate several times during booking I had a small elevator window and a lot of stuff Pretty pricey for a 1 bed 3 mile move

Ninja Movers - movers - Updated October 2026

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