Five Stars Well Earned…read more
I returned to Revel for my favorite batched cocktail, the Out of Bounds (OOB) an aromatic glass of goodness! that is bourbon based.
My last visit was a little off when it came to service, so I wanted to give Revel another go.
Downtown Danville was bustling with activity thanks to a three day Gilmore Girls event. I had tried making a reservation, but there were none available. We decided to take our chances and see if we could snag a spot at the bar or outside.
Upon arrival, the hostess was welcoming and explained the wait situation. There were communal tables available, but we decided to pass on those. After waiting about 10 minutes, the hostess sought me out and mentioned there might be an outdoor table near a heater if I wanted to put my name in. Absolutely! Within five minutes, we were seated at a very comfortable outdoor table. Although the air was chilly, the heaters made all the difference.
Our server, Sydney whom I had never encountered before, was extremely personable, organized, efficient, and attentive. She also offered some great suggestions. What really stood out was that, after we ordered, she asked how we preferred to space out our appetizers and entrées. This was a first for me at Revel, and I appreciated the thoughtfulness and attention to our dining experience.
The outdoor seating area was surprisingly comfortable despite the chill in the air. Our drinks arrived in a very reasonable amount of time, followed by our appetizers, all served at the appropriate temperature. When our entrées arrived, they were equally well timed and temperature appropriate.
I ordered the pasta, which was extremely flavorful and filling. My dining companion ordered the chicken sliders, and I have to say, these are the best chicken sliders I have ever tasted! They are also a staple on the Happy Hour menu, making them worth seeking out on your next visit.
I noticed a member of management making the rounds from table to table, checking in with diners. I also overheard the neighboring table expressing how pleased they were with their server, who happened to be ours as well. It was great to see that the excellent service we received was not an isolated experience.
This evening's experience at Revel was outstanding five stars!
Sometimes a restaurant or an employee simply has an off day. While that doesn't make a lapse in service any less frustrating for the customer, it is worth remembering that these things happen. What matters is how a restaurant responds and whether it demonstrates a genuine commitment to its customers.
Revel is an established go-to destination in downtown Danville, and this visit reminded me why I continue to return. After my previous review, Tina, the Food and Beverage Manager, reached out to me personally. That gesture demonstrated a willingness to listen, address concerns, and make things right.
If you read my other reviews, you'll notice I often say that mishaps happen. It's how they are addressed that matters and ultimately demonstrates a restaurant's commitment or lack thereof to its customers.
Revel showed me that commitment, both through management's follow-up and the outstanding experience we had this time around. From the warm welcome and attentive service to the delicious food and, of course, my beloved OOB, this was a return worth writing about.
I'll definitely be back!