I posted this last week after we went to Primos on Saturday, August 29th to watch a college football game and have brunch. When I posted this it was displayed as a different persons identity. So, I have now corrected the identity issue and reposted it.
However, since I have posted this last week a couple of things have transpired:
1) Some one I know has passed by Primos in the last few days and it looks a lot like they are trying to clean up the "gross" conditions of the tables throughout the restaurant and that is a potentially good thing.
2) Other Danville residents who have lived near the downtown area for more than 20 years have also concurred that the Primos they had previously experienced is basically gone. Service has declined and is not good, prices are high and not worth the service provided, management is indifferent to the needs of the customers.
Not sure who the owners are but they are obviously not from Danville and do not understand what the local residents expect and what they have experienced from Primos in the past. They may not think that local residents are paying attention, but they are and many I have spoken with are not returning to Primos, because there are too many options to be that rigid in customer policies that drive them away. There is Pete's across the street and Norm's just a few hundred feet away and many others within walking distance, nobody needs what Primos has too offer. Not much.
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So, below is my original post from last week
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Moved to Danville in 1993, been to Primos in the pre covid version dozens of times. Tiny place, small parking lot, but decent food. Covid came and all of a sudden the whole parking lot became the Primo's patio with a ton of seats and tv's, etc. Expansion has not served it well, new ownership also has not served it well. The inside is remodeled and someone spent some money on that, but the quality of the management went the other direction. It is horrible. We have actually liked our couple of previous engagements there before the new ownership and had it ranked in the top 3 for breakfast/brunch until today. Being from Danville and now living in Walnut Creek we have been to many local establishments in the last 35 years, so this assessment is based on a valid comparison of other local eateries.
Today we went to have breakfast/brunch and watch college football. We first encountered the outside seating tables with a coating of something that appeared to be last nights, or last weeks or maybe months of stickyness that you could not rest your arms or hands on the surface of where your food would be placed or where you might set your phone or glasses down. (Sort of gross and definitely managable, if anyone cared) Instead we had to layer over the top with napkins to be able to put down your hands.
Next, I ordered "Huezos a la mexicana" and I asked to add chorizo. I specifically asked the server to put the chorizo directly into the scrambled eggs and she made a note on my order to specify that. The order arrived and the chorizo was on top and not included in the scrambled eggs which was not a big deal. However, it was served with corn tortillas on the side and I wanted flour instead. So, I asked the server for flour tortillas instead and she came back and told me that the cook said that was not possible. Of course at this time I know that they have flour tortillas, because others in our party ordered the breakfast burrito and it was in a flour tortilla.
The server was very apologetic but said the cook who had recently been promoted could be very "stern". I could care less. I asked for the manager and this is where it all went wrong.
She acted completely indifferent about the fact that I was requesting a flour tortilla, but needed to explain why she could NOT provide me with a flour tortilla. It was because they only have the LARGE ONES for the burritos and ONLY HAD ENOUGH to get through the brunch menu on Sunday, so they had no extra flour tortillas to give/sell to me for my breakfast TODAY. I am normally not at a loss for words, but all I could do at that point is bite my tongue at how silly that answer was. UNBELIEVEABLE.
If that manager is the best Primos has to offer, than all I can say is good luck. I guarantee you that every single person I know will be advised that going to Primos is a bad idea. I am also aware that it will likely have no impact on the revenue, at least immediately, but the current management (or lack thereof) will ultimately result in the demise of the business revenue.
There are a lot of choices of places to go eat and spend our money and Primos is not one of them going forward.
All I asked for was 1 flour tortilla and I was willing to pay for it.
The manager's answer was NO, THAT IS NOT POSSIBLE.
Unfortunate, but true
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