Ok honestly. I love Veggie Grill. I always have, for years. There's fancier vegan restaurants out there like Sage or Flore in the city, but I'd much rather drive a little longer just to get down with some veggie grill. WITH THAT BEING SAID!
RECENTLY... veggie grill.... has been... blowing it!
MANAGERS AND OWNERS OF THE VEGGIE GRILL PASADENA BRANCH: GET NEW ENPLOYEES!! YOURE STAFF IS NOT ON THEIR A GAME AND MAKING PEOPLE NOT WANT TO COME IN ANYMORE! ITS NOT JUST ME! READ THE OTHER BAD REVIEWS ON HERE!!!
Ok, honestly I'm not a picky person when it comes to restaurants. I'm not mean. I'm not a bad customer. I'm the guy that hates sending food back. I hate ruining peoples work day. I dont like to complain. Or think that I'm some fake food critic on Yelp. I'm a customer, but I'm also a person and I work in a kitchen/bar so I know how shitty customers can be, and I try my hardest to be polite and cordial and non-abrasive.
However, the staff that works at this veggie grill sucks.
It didn't used to be this way either. The girls/cashiers up front are nice they're doing fine it's all good, but other than that no one knows how to do anything! The whole place is always dirty. No one cleans fast enough and no one even notices. Or seems to care. It's like this EVERY TIME I walk into veggie grill now.
Let me walk you through what happened today. I walked in, it's Sunday. It's a chill day there's not that many people there. I bring my menu to the front from the side, get up to order and immediately all these menus that people left up front fall on me. So I quickly collected them and brought them all to the side. (Why hasnt some one that works there done this already?) I go to find a table but almost all of them are dirty with plates and glasses and trash. (Where's the busser? Or one of the 3 food runners that are not doing anything?) finally I find a table and I go to get utensils and napkins and condiments. Get there and there's only a couple utensils here and there, and the napkins are covered in ketchup or something that's been crusted over. (Why? There's barely any one here, why hasn't someone restocked the napkins, and utensils? Wiped the area down a bit?)
When we sit down my friend said "I got the Santa Fe chicken sandwich again, last time we were here they gave it to me grilled even though I asked for crispy, hopefully They heard me this time."
And then when her food came out of course they brought it grilled.. why??
At one point while we were eating finally someone (who looked almost like the manager) came and started bussing the table next to us. Why?? Where's the bussers??
One time I came in and all the tables hadn't been bussed I had to sit all the way in the back by the door.
And even then when I sat down and put my cup on the table my cup got caught on some dirt and grime and fell over onto my phone. I cleaned off my phone but the receiver ear speaker is still fucked up to this day. I can barely hear anybody when I have conversations now and I have to put my phone on speaker just to talk to people..
Ok my point is simply this. CLEAN
Do your job, it's not that hard I have to do the same thing at a crowded bar till 2am you just gotta be on top of making sure people have places to sit and have clean utensils and napkins.
Sure food orders always get messed up it happens, but at least CLEAN!
My suggestion is this. Have two cashiers at all times and if it gets packed have one of the food runners fill in as a third cashier.
Have two food runners. One is always running food and one can be cleaning. And restocking. Or they could all be doing these at the same time
Anyway... two stars veggie grill. I love you and please get good again because I love coming there. Normally I wouldn't mind throwing $30 down at veggie grill because it's worth it. But when the whole place is a mess and your food starts sucking you feel like you're getting ripped off. read more