No one else either responded or politely declined to come out to work on our Jacuzzi tub. The…read moreexterior hatch is small 12x12. I honestly am impressed he was able to manage it without having to carve out a section of the exterior wall, but he removed the hatch frame and put it back after. He was able to get a little more room. Dave brought a pump just in case it was toast, but he also had the actual defective aerator circuit part that was blown on our pump. He is available during the weekends. 100% recommended. Communication was great by text and email. He was spot on at the 11am apt. The payment was easy for the deposit prior and f/u after apt for the remaining balance. He also fixed the leaking tub faucet. Knowledgeable for all plumbing needs. Thank you.

Rodeo Spas is a great business / owner (Dave) to work with. Dave is very experienced and took care…read moreof our hot tub. He charged me a upfront fee ($125) to come and advise me of the issue, and quote me the required parts & labor. Dave was able to find and order the required parts and complete the repairs in a "timely manner". Since I wasn't familiar with either the chemicals and balancing the chemicals, Dave stopped by and showed me multiple times after the repairs were completed at no charge--I highly recommend Dave & Rodeo Spas! I'm

Our hot tub was delivered as scheduled . Communication on delivery day with the driver was…read moreexcellent , and the crew was prepared for our challenging terrain . The 2 technicians ( Tyler & Nicolai ) were super professional & efficient . Also great communicators . Thank you Tucson Hot Tub for excellent service from sales point to delivery !

I've had my new hot tub since May 7, 2024 and was taking the time to evaluate the process of owning…read moreand maintaining this unit.  We are the owner of The Iris by Garden Spas and purchased from Tucson Hot Tubs at 2704 E. 22nd St, Tucson, AZ. This was the first and only location visited when interested in purchasing a Hot Tub, felt comfortable at the location and the Staff was Great.  Once we decided on the right size of unit for the space available, the rest was easy with Great Assistance from Dylan.  We had to wait a week for delivery, and the delivery process went extremely smooth with no problems or damages.  Tyler and Sam delivered our unit and were very helpful in informing me of everything I needed to know for success.  Install was an Awesome Experience, Thanks Tyler and Sam!!! Thanks to this Tucson Family-Owned Business for putting my mind at ease at point-of-sale and without pressure of making a purchase.  This location also does repairs on their units as they get older and need Maintenace, and no need for searching for a repair person.  Solid!  Our unit works Wonderfully and is used almost every day and looks Great on our Patio without taking a lot of room.  It's Perfect and the Cover Bracket is the BEST Ever compared to our last unit!  WooHoo! Thanks Tucson Hot Tubs, Steven Ochoa & Robert Chavez Video: https://www.youtube.com/watch?v=uxtrOizkYqQ

I wish could give zero stars. This business is unprofessional, doesn't return phone calls, doesn't…read morefollow through. Don't waste your time. I had two of their guys out to assess a pool leak repair--twice. They got into an argument over the best approach. Never even got an estimate from them, but after their performance I had no confidence that they knew what to do to repair the pool. Would not hire them to sweep my pool deck!

Ralph Davis (a native of Tucson) of Cienega Pools has been a Tucson Pool builder since 1970 and it…read morereally shows in the quality and workmanship we received from them. Do yourself a favor and give them a call when you are shopping for your new Pool. Ralph was hands on and involved from start to finish , and the finished Pool far exceeds our expectations . Thanks again Cienega Pools!

Great attention to detail and professionalism! They go above and beyond for their clients.read more

Fast replies to text or emails…read more Greg and Kailah work well together and no job is too big. So far, the CW pool team seems extremely knowledgable about my pool hardward. Deligent and hard working.

Wow my pool looks great. These fellas work hard. They're very professional. They did a great job…read more Highly recommend

Everything went quickly and they did an amazing job on both the tile and our rock waterfall!read more

This company is awesome. Tommy came to my aid when my pool suction was not working. He found the…read moreproblems . He is very knowledgeable. He will be my go-to pool guy from now on. Thank you Tommy. Reliable and great communication.

I can't recommend Elite Pools and Spas highly enough! The owner is incredibly knowledgeable,…read moredependable, and kind--qualities that are hard to find all in one person. He takes the time to explain everything clearly, show up when he says he will, and always leaves the pool looking spotless and well-maintained. Whether it's routine cleaning or a repair job, the work is consistently top-notch. It's such a relief to have someone I can trust to take care of my pool. Highly recommend to anyone looking for reliable, high-quality service!

We've been with Kona for nearly 8 years recently we moved out of the country and stayed with Kona…read moreto care for our pool until our home sells. Last week our pool tech Trevor notified me by text that our pool water level was getting low. I asked him to check the automatic fill valve to which he did and reported back that it was stuck. Trevor is to be commended for his detailed approach and follow through as well as follow up and communication with me. He likely saved me over a thousand dollars due to avoiding a fried pump. Thanks are in order. Please keep it up and give Trevor a big thank you

Thank you Kona, for being such a supportive, understanding, patient and quality service provider…read more Between Lance, Sarah and Dave, we are hardpressed to say who does a better job. Thanks for all you do!

We're on year 7 I believe with Dustin and Anthony. They do a great job. Like I've said before we…read moreget lots of debris from the trees around the pool and Anthony works his chemical magic to keep the water crystal blue. Very happy with their service!!!!

Not sure what happened with Dustin. Initially, he was responsive to issues and questions. Then, he…read morebecame unresponsive and when he did there was some attitude. After a while, Dustin would make comments to make it sound like he was doing me a favor for doing his job or he would get very defensive. Makes me think there is something else going on with him that is affecting his job and temperament. Dustin was never able to get the pool level restored to the correct level, that was typically an inch or two too low. Dustin claimed he wanted it low for "skimming purposes", but the intake jets should not be gurgling when the pump turned on. He never could get the Leaf filter to remain secure that regularly opened-up dumping debris in the pool. The hose pieces for pool cleaner would regularly separate as well. I asked several times to find a way to secure the components better, and the only laughable attempt that I saw was using electrical tape. Other issues required several follow-up texts and calls. At some point Roger, was not doing a good job skimming once a week, in which I had to follow up after him. I do not mind skimming the pool the other six days, but please do a good job with the one scheduled day to clean the pool and spa. Apparently, Roger is moving on, so maybe he was phoning it in... Technician Ricki was excellent. He did a great job with the new heater installation, which is the only reason why a rated 3 stars instead of 2 stars.

Dear Kimberly: sorry it took you two years to finally train Dylan and improve on your…read more"certifications"....and we know that Dylan was a new hire with little to no training. Justin finally did take accountability for how poorly and unprofessionally my pool was managed, but that was before he gave me a $4000 quote and then ended service when he became extremely annoyed when I asked for break down of the costs. They boost that their pool guys are so well trained, but after a new pool guy was assigned to my pool the problems began. I was paying for full service $160+ for everything. First he didn't vacuum my pool and told my tenant that he didn't. He didn't vacuum the pool multiple times, I had to call the owner and then he would be sent out again. Then he didn't put the seal for the filter back on so it was sucking in air for hours before I noticed. Then he put twice as much shock in the pool as he was suppose to, based on records and the owner tried to back pedal and say he wrote the wrong amount. This all happened within two months. My pool was then cloudy from mismanagement of chemicals, the water was only a couple years old, as I had drained the pool 3 years prior. Justin told me that no filter was able to filter out the dirt. I was told I needed to change the water and asked if I also wanted a quote for a new pump and filter. I told him a quote would be great but I was in no position to spend over $4000, at which point Justin cancelled my service. The lack of professionalism, and laziness from this company was astounding. I have since SUCCESSFULLY cleaned and maintained my pool since then and I wish I could say any idiot can do it but as you can see thats CLEARLY NOT the case.

Love ASP! Our pool has never been cleaner & clearer! Thanks to Max for doing such great work!read more

I cannot thank these guys enough. We moved into a home in a fairly remote area with a swim spa that…read morehad been empty for years and needed a new liner. I ordered the liner and figured we could easily get someone to install it. I was so wrong! Nobody around here would do it, then the one guy that took on the job put us off for months- I'm talking October until May! When he finally showed up, he only did half the work and never came back. Then Baldwin Pools came to the rescue! Cale and Jonathan traveled hours to our place, got an Airbnb here for 2 nights and spent their whole weekend getting it done. They did great work and very nice professional people as well. Highly recommend!

After searching for pool maintenance, Cale and his assistant came over the next day to get an…read moreoverview of our pool equipment and chemical check. they were friendly, explain details, which I didn't know about, and did an excellent job. The price was great. Booking and making payment was quick and easy. Highly recommended, and I would definitely use them again. Thank you Baldwin Pools Service and Repair LLC!