Great experience. They were able to come out a few hours after contacting. Unlike other companies…read morethey weren't going to charge me unless they repaired something. Very knowledgeable and took the time to educate on options. Will definitely use for future work.

Josh communicates well and answers calls and text right away! He is also very accommodating and was…read moreable to come over the same day to check the issue with my pool pump! Lance came and installed the new pump and was happy to answer all of our questions and even took his time to educate us about how the new pump works. Very nice people, I just hope that the quality of service stays the same even how busy they can get! The price for the service is very reasonable! Definitely will recommend to others and will use them again in the future!

Outstanding family owned business. I had no power to our hot tub. They gave me a reasonable quote…read moreto troubleshoot and scheduled a date. I was contacted on the status of the tech. The owner, Tyler, arrived and was friendly and professional. He diagnosed and replaced the heater element within the quoted estimate. Total job was about an hour. I was nice to see that the owner also does repairs when they're busy. It shows dedication and understanding of their customer's needs. Also, no "AI" or bouncing around my phone call. Just great, dependable service. Thanks Tucson Hot Tubs!

I've had my new hot tub since May 7, 2024 and was taking the time to evaluate the process of owning…read moreand maintaining this unit.  We are the owner of The Iris by Garden Spas and purchased from Tucson Hot Tubs at 2704 E. 22nd St, Tucson, AZ. This was the first and only location visited when interested in purchasing a Hot Tub, felt comfortable at the location and the Staff was Great.  Once we decided on the right size of unit for the space available, the rest was easy with Great Assistance from Dylan.  We had to wait a week for delivery, and the delivery process went extremely smooth with no problems or damages.  Tyler and Sam delivered our unit and were very helpful in informing me of everything I needed to know for success.  Install was an Awesome Experience, Thanks Tyler and Sam!!! Thanks to this Tucson Family-Owned Business for putting my mind at ease at point-of-sale and without pressure of making a purchase.  This location also does repairs on their units as they get older and need Maintenace, and no need for searching for a repair person.  Solid!  Our unit works Wonderfully and is used almost every day and looks Great on our Patio without taking a lot of room.  It's Perfect and the Cover Bracket is the BEST Ever compared to our last unit!  WooHoo! Thanks Tucson Hot Tubs, Steven Ochoa & Robert Chavez Video: https://www.youtube.com/watch?v=uxtrOizkYqQ

Great with dogs, responsive, and gives a fair price! Took a pool from green to crystal clear.read more

From the owner: Sky Island Pool Service is a locally owned, single-technician pool care company dedicated to…read moreproviding reliable, personalized service. With hands-on expertise and attention to detail, every pool is maintained with professional care—whether it’s cleaning, repairs, or water balancing. Customers get the consistency of working directly with the same technician who knows their pool inside and out. Licensed bonded and insured.

Great work I highly recommend this company for pools and he will not doubt in his work and does a…read moregreat job

From the owner: Keep your oasis inviting with our dedicated upkeep and expert cleansing services.read more

Quick response; arrived as scheduled and work completed efficiently. Not the least expensive and no…read morefrills but change of sand completed. Did not like where some left over sand was discarded and I asked for a complimentary O ring (since a senior discount was not available) but that was not granted. Brad is knowledgable and professional but the customer service was offered by the keyboard person,Blair, (I think) who answered questions promptly and completely in a friendly manner.

We have gone thru a few pool companies, but Alpha is the best. Bobby is a megastar. We also have a…read moreJacuzzi hot tub and that gets serviced too. He is happy to provide information and explanations and showed us something, we had no idea existed (we bought the home). Very happy with Alpha. You pay a little bit more, but it is definitely worth it.

Apparently, this company has a high turnover rate because the owner is incompetent of…read morecommunication. From what I've been told and shown He likes to withhold paychecks from his employees does not keep appointments whatsoever. The communication process with this company is void . Owner Came out to my house to service My pool due to his employees quit on him, said that I needed to drain my pool have him acid wash it for a fee refill my pool, which was incorrect all I needed to do is treat my Pool per chemical. Then repeated it to tell me "I love this time of year it's when I make the most money " what a scam artist. Don't go with this Pool company. Find somebody else that's worth it that has 4.5 stars or above. They have a low rating for a reason.

Still awaiting check to cover the cost of pool refill, as promised in writing by Scott Payne,…read moremanager. He has made it clear he does not intend to keep his promise. I suppose because I won a contractor dispute. TPS replastered my pool with an inferior product called Stone Scapes, while I believed it to be Pebble Tec, approximately two years ago. The product developed rust stains. Google it. Then, TPS sold me a cartridge filter which was not adequate for my pool. Pentair, personally, made sure my filter was replaced with a sand filter, appropriate for my pool. All of my troubles with TPS began quite some time ago. If you want more details, please email me. Otherwise, stay away from TPS. They will take you for a ride, which is not pleasant.

Dear Kimberly: sorry it took you two years to finally train Dylan and improve on your…read more"certifications"....and we know that Dylan was a new hire with little to no training. Justin finally did take accountability for how poorly and unprofessionally my pool was managed, but that was before he gave me a $4000 quote and then ended service when he became extremely annoyed when I asked for break down of the costs. They boost that their pool guys are so well trained, but after a new pool guy was assigned to my pool the problems began. I was paying for full service $160+ for everything. First he didn't vacuum my pool and told my tenant that he didn't. He didn't vacuum the pool multiple times, I had to call the owner and then he would be sent out again. Then he didn't put the seal for the filter back on so it was sucking in air for hours before I noticed. Then he put twice as much shock in the pool as he was suppose to, based on records and the owner tried to back pedal and say he wrote the wrong amount. This all happened within two months. My pool was then cloudy from mismanagement of chemicals, the water was only a couple years old, as I had drained the pool 3 years prior. Justin told me that no filter was able to filter out the dirt. I was told I needed to change the water and asked if I also wanted a quote for a new pump and filter. I told him a quote would be great but I was in no position to spend over $4000, at which point Justin cancelled my service. The lack of professionalism, and laziness from this company was astounding. I have since SUCCESSFULLY cleaned and maintained my pool since then and I wish I could say any idiot can do it but as you can see thats CLEARLY NOT the case.

Love ASP! Our pool has never been cleaner & clearer! Thanks to Max for doing such great work!read more

Not a good experience! The numbers for my chlorine, ph, etc were all realy off within a few weeks…read moreof the servicing my pool. One of the young men that serviced my pool was very rude to me as well. I was told not to swim in the pool by them and it was July 4th - the peak of summer. I took a sample of the water to Leslies and the readings confirmed that I definitely needed a NEW POOL Company!

Outstanding overall job , fast estimate even fast to replace pool pump and repair couple leaking…read moreconnections , serviceman was great , explained everything and guided me through changing the pump timer , Scot was great with estimate, front office personnel were outstanding very helpful. Pricing was great compared to other companies Highly recommend Arizona pool & pond

At this point, no. Don't do it!…read more We had a $14,000 Hot Springs spa installed only one month ago. It has leaked since installation. We had a second service guy come out and explore the inner workings to see why it continued to leak. He chipped away much of the hard foam insulation and concluded it was a manufacturing defect. He said this was not too uncommon with Hot Spring Spas. So, why does Poolwerx still sell them, I wonder? Supposedly, a Hot Springs Spa rep was going to contact us. Nothing. Now, as of last night, the electrical system is not working. We are unable to turn on the lights, or the jets. So, we have a $14,000 leaking spa that does not work - sitting on a concrete pad we paid $1000 to have poured (solely for the spa) - and it's only one month old. Please folks; thoughtfully consider all optional luxury purchases. We are pained thinking of what we could have done with that $15,000.

Epic Fail. Expensive, poor service, unprofessional office staff, pool techs don't always show up,…read moreconstant excuses. We used them for years and should have changed service long ago. They have constant turnover (management, office staff, and techs) different people every time you call. The pool was often green, chemical levels always wrong, and they charged almost double what we pay now with another service. Now we pay far less; and our pool is always clear, clean, and beautiful.

Tommy at Elite pools does a great job. He keeps our pool sparkling clean and is always ready to fix…read moresomething that breaks or needs adjusting

Great pool service company. Tommy is great, reliable, and always good communication. Very happy…read morewith his services over the past 10 months and plan to continue.