Great attention to detail and professionalism! They go above and beyond for their clients.read more

Fast replies to text or emails…read more Greg and Kailah work well together and no job is too big. So far, the CW pool team seems extremely knowledgable about my pool hardward. Deligent and hard working.

We're on year 7 I believe with Dustin and Anthony. They do a great job. Like I've said before we…read moreget lots of debris from the trees around the pool and Anthony works his chemical magic to keep the water crystal blue. Very happy with their service!!!!

Not sure what happened with Dustin. Initially, he was responsive to issues and questions. Then, he…read morebecame unresponsive and when he did there was some attitude. After a while, Dustin would make comments to make it sound like he was doing me a favor for doing his job or he would get very defensive. Makes me think there is something else going on with him that is affecting his job and temperament. Dustin was never able to get the pool level restored to the correct level, that was typically an inch or two too low. Dustin claimed he wanted it low for "skimming purposes", but the intake jets should not be gurgling when the pump turned on. He never could get the Leaf filter to remain secure that regularly opened-up dumping debris in the pool. The hose pieces for pool cleaner would regularly separate as well. I asked several times to find a way to secure the components better, and the only laughable attempt that I saw was using electrical tape. Other issues required several follow-up texts and calls. At some point Roger, was not doing a good job skimming once a week, in which I had to follow up after him. I do not mind skimming the pool the other six days, but please do a good job with the one scheduled day to clean the pool and spa. Apparently, Roger is moving on, so maybe he was phoning it in... Technician Ricki was excellent. He did a great job with the new heater installation, which is the only reason why a rated 3 stars instead of 2 stars.

Great experience. They were able to come out a few hours after contacting. Unlike other companies…read morethey weren't going to charge me unless they repaired something. Very knowledgeable and took the time to educate on options. Will definitely use for future work.

Josh communicates well and answers calls and text right away! He is also very accommodating and was…read moreable to come over the same day to check the issue with my pool pump! Lance came and installed the new pump and was happy to answer all of our questions and even took his time to educate us about how the new pump works. Very nice people, I just hope that the quality of service stays the same even how busy they can get! The price for the service is very reasonable! Definitely will recommend to others and will use them again in the future!

Outstanding service! Had a pool heater not staying lit. He…read moretook the extra time to check nozzles and all of the sensor wiring connections. Turned out to be the 24v to the gas valve. Connections passed enough power to light but not enough to sustain. Tightened the connections and all good now. Highly recommend.

I can't recommend Elite Pools and Spas highly enough! The owner is incredibly knowledgeable,…read moredependable, and kind--qualities that are hard to find all in one person. He takes the time to explain everything clearly, show up when he says he will, and always leaves the pool looking spotless and well-maintained. Whether it's routine cleaning or a repair job, the work is consistently top-notch. It's such a relief to have someone I can trust to take care of my pool. Highly recommend to anyone looking for reliable, high-quality service!

Dusty Duds Excavating did an outstanding job removing our built‑in gunite pool slide. Chris, the…read moreowner, is knowledgeable and made the whole pool‑slide removal process smooth and predictable. clear explanations of the process. He walked the site with us, anticipated potential challenges, and set realistic expectations. The excavation itself went exactly as planned. His crew was efficient, careful, and genuinely helpful in shaping the new terrain layout. They offered thoughtful suggestions that improved the final look and flow of the space. Clean‑up was thorough, with minimal collateral impact to the surrounding area as expected. It's rare to find a company that combines skill, communication, and respect for the homeowner's property as well as Dusty Duds does. We're very pleased with the results and would confidently recommend them for any excavation work.

Dusty Duds completed the excavation for our backyard swimming pool. They did an outstanding job!…read more Our complicated design "hole" was dug with incredible precision. It's amazing to watch them work, adding an inch of dirt here, or taking out an inch of dirt there. They were very professional, and took great care to avoid damaging the house where space was limited. These guys are absolute professionals. I highly recommend Dust Duds for your excavation work.

We've been with Kona for nearly 8 years recently we moved out of the country and stayed with Kona…read moreto care for our pool until our home sells. Last week our pool tech Trevor notified me by text that our pool water level was getting low. I asked him to check the automatic fill valve to which he did and reported back that it was stuck. Trevor is to be commended for his detailed approach and follow through as well as follow up and communication with me. He likely saved me over a thousand dollars due to avoiding a fried pump. Thanks are in order. Please keep it up and give Trevor a big thank you

Thank you Kona, for being such a supportive, understanding, patient and quality service provider…read more Between Lance, Sarah and Dave, we are hardpressed to say who does a better job. Thanks for all you do!

Our hot tub was delivered as scheduled . Communication on delivery day with the driver was…read moreexcellent , and the crew was prepared for our challenging terrain . The 2 technicians ( Tyler & Nicolai ) were super professional & efficient . Also great communicators . Thank you Tucson Hot Tub for excellent service from sales point to delivery !

I've had my new hot tub since May 7, 2024 and was taking the time to evaluate the process of owning…read moreand maintaining this unit.  We are the owner of The Iris by Garden Spas and purchased from Tucson Hot Tubs at 2704 E. 22nd St, Tucson, AZ. This was the first and only location visited when interested in purchasing a Hot Tub, felt comfortable at the location and the Staff was Great.  Once we decided on the right size of unit for the space available, the rest was easy with Great Assistance from Dylan.  We had to wait a week for delivery, and the delivery process went extremely smooth with no problems or damages.  Tyler and Sam delivered our unit and were very helpful in informing me of everything I needed to know for success.  Install was an Awesome Experience, Thanks Tyler and Sam!!! Thanks to this Tucson Family-Owned Business for putting my mind at ease at point-of-sale and without pressure of making a purchase.  This location also does repairs on their units as they get older and need Maintenace, and no need for searching for a repair person.  Solid!  Our unit works Wonderfully and is used almost every day and looks Great on our Patio without taking a lot of room.  It's Perfect and the Cover Bracket is the BEST Ever compared to our last unit!  WooHoo! Thanks Tucson Hot Tubs, Steven Ochoa & Robert Chavez Video: https://www.youtube.com/watch?v=uxtrOizkYqQ

Wow my pool looks great. These fellas work hard. They're very professional. They did a great job…read more Highly recommend

Everything went quickly and they did an amazing job on both the tile and our rock waterfall!read more

I cannot thank these guys enough. We moved into a home in a fairly remote area with a swim spa that…read morehad been empty for years and needed a new liner. I ordered the liner and figured we could easily get someone to install it. I was so wrong! Nobody around here would do it, then the one guy that took on the job put us off for months- I'm talking October until May! When he finally showed up, he only did half the work and never came back. Then Baldwin Pools came to the rescue! Cale and Jonathan traveled hours to our place, got an Airbnb here for 2 nights and spent their whole weekend getting it done. They did great work and very nice professional people as well. Highly recommend!

Good people, always know they are on their way. Honest. Our pool has never looked better!read more

Thank You BackYard Pool Company..coming promptly and fixing my plaster & resurfing job on my pool…read more Your a 5 company !! great job!!

These guys charged us the price of a gas pool heater and installed an electric one and just kept…read morethe difference in cost. Any issues with the pool that have followed, they are impossible to get in contact with, and ignore all messages. I have sent multiple messages about a pool heater issue with no response. There are many other options out there, I would look around.