Great experience. They were able to come out a few hours after contacting. Unlike other companies…read morethey weren't going to charge me unless they repaired something. Very knowledgeable and took the time to educate on options. Will definitely use for future work.

Josh communicates well and answers calls and text right away! He is also very accommodating and was…read moreable to come over the same day to check the issue with my pool pump! Lance came and installed the new pump and was happy to answer all of our questions and even took his time to educate us about how the new pump works. Very nice people, I just hope that the quality of service stays the same even how busy they can get! The price for the service is very reasonable! Definitely will recommend to others and will use them again in the future!

They responded quickly and got me the help I needed. They immediately found the issue and…read morerecommended solutions.

Great attention to detail and professionalism! They go above and beyond for their clients.read more

Our hot tub was delivered as scheduled . Communication on delivery day with the driver was…read moreexcellent , and the crew was prepared for our challenging terrain . The 2 technicians ( Tyler & Nicolai ) were super professional & efficient . Also great communicators . Thank you Tucson Hot Tub for excellent service from sales point to delivery !

I've had my new hot tub since May 7, 2024 and was taking the time to evaluate the process of owning…read moreand maintaining this unit.  We are the owner of The Iris by Garden Spas and purchased from Tucson Hot Tubs at 2704 E. 22nd St, Tucson, AZ. This was the first and only location visited when interested in purchasing a Hot Tub, felt comfortable at the location and the Staff was Great.  Once we decided on the right size of unit for the space available, the rest was easy with Great Assistance from Dylan.  We had to wait a week for delivery, and the delivery process went extremely smooth with no problems or damages.  Tyler and Sam delivered our unit and were very helpful in informing me of everything I needed to know for success.  Install was an Awesome Experience, Thanks Tyler and Sam!!! Thanks to this Tucson Family-Owned Business for putting my mind at ease at point-of-sale and without pressure of making a purchase.  This location also does repairs on their units as they get older and need Maintenace, and no need for searching for a repair person.  Solid!  Our unit works Wonderfully and is used almost every day and looks Great on our Patio without taking a lot of room.  It's Perfect and the Cover Bracket is the BEST Ever compared to our last unit!  WooHoo! Thanks Tucson Hot Tubs, Steven Ochoa & Robert Chavez Video: https://www.youtube.com/watch?v=uxtrOizkYqQ

We recently had a pool put in by pools by design and they did an outstanding job! Dalton listened…read moreto exactly what we were looking for! If we had any questions or concerns he was quick to reply and very knowledgable! Jake was the project manager and was amazing! He was there every step of the way! We absolutely love our pool and couldn't be happier! I definitely recommend pools by design.

Absolutely disgusting experience with Ashlynd at Pools By Design AZ…read more I had to delay my pool project and financing for a year because I was battling cancer. Instead of showing an ounce of compassion, decency, or professionalism, Ashlynd chose to be rude, condescending, and outright demeaning. She talked down to me, belittled me over the communication gap, and made it very clear she wanted me to feel small over my financial timing. Let that sink in: I was considering paying this company $80,000, and this is how I was treated. It was arrogant, cruel, and completely unacceptable. No customer should ever be chastised or made to feel "less than," especially while dealing with a life-altering medical crisis. That interaction told me everything I needed to know about this company. I took my business elsewhere, and I strongly recommend others do the same. If this is how Pools By Design AZ treats people before they even get your money, I can only imagine how bad things get after.

Horrible service horrible work ! Sent workers on the weekend/Sunday to obviously do an "off the…read morerecord" job and destroyed my plaster ! Used all my husbands power tools, stole my buckets after they used them. Wiped their feet on my dogs turf. Went to lunch, came back drunk and yelled in my face about "safety, contracts & satisfaction". I stated that I didn't ask for decorative tile cutouts on the steps and they cut out 2"x2" diamonds and placed them in the center of the stairs with a cut out turtle. And then yelled at me that it was ART!! I didn't ask for art. I asked for a clean, modern pool! But of course it was advised to the 7th guy I talked to prior to him! These people should not be doing business AT ALL!!!! The whole 10mins Of yelling from this guy who was trying to fight my husband and I was recorded on my security footage !!! My 2 children were my home at the time & witnessed the whole thing!

Thank You BackYard Pool Company..coming promptly and fixing my plaster & resurfing job on my pool…read more Your a 5 company !! great job!!

This isn't the kind of review I enjoy writing. In fact, it makes me very uncomfortable so I'm gonna…read moredo my best to just give you the facts as I know them and then let you figure it out, but I'm gonna tell you this much right off the bat, buyer beware! I had high hopes. This company had serviced the pond many years ago in the house we just bought. What I ended up getting was two very nice guys who used a pressure washer and a sunk pump to drain my pond and that's it. 75 bucks per hour per guy equaling $150 an hour! My bill was over $1000. I could've purchased all the equipment, including the tubs, pump and washer for far less and done it myself. They couldn't even tell me what kind of fish I have in my pond. I was really disappointed. By late afternoon, I ended up going out and asking when they were going to get to the point of refilling my pond, only to be told that they were still pressure washing out the goop. I said this isn't a pool, this is a pond and I do expect some algae and what not. Only then did they start refilling my pond. And to add insult to injury, they said that "we "have a problem. We! They didn't bring the DEchlorinator!!! When I asked if that might harm my fish or my turtle when being re-introduced to the pond, the response was, "well I hope not"! I couldn't believe my ears. This was a mess from start to finish. To say that I was disappointed in this company is a massive understatement. They told me they installed ponds all the time and direct sunlight and that there's nothing I can do about the algae. Even though shade is the thing to mitigate algae. I asked about plants and other kinds of fish and I expected some of that to arrive with the workers, which did not. $150 per hour.... You'd think that would come with some semblance of expertise, but did not. I'll be honest, I sincerely suggest you look elsewhere if you have a pond and you need some help. I found ponds plants and more off of Ruthrauff and they're amazing. They charge per job, which seems the ethical thing to do unless you're just really trying to fleece people.

Not a good experience! The numbers for my chlorine, ph, etc were all realy off within a few weeks…read moreof the servicing my pool. One of the young men that serviced my pool was very rude to me as well. I was told not to swim in the pool by them and it was July 4th - the peak of summer. I took a sample of the water to Leslies and the readings confirmed that I definitely needed a NEW POOL Company!

Very professional timely pool building and and maintenance company! Great reputation built on…read morehonesty and integrity.

My husband and I spent $160,000 on a very expensive pool and had had a great experience until…read moretheir1st pool guy damaged over a dozen of our travertine tiles. I immediately reached out to Noah and sent him photos he said he would send out his guys to replace those travertine tiles and nothing but crickets. I've been beyond patient. It's now been 2 years and they've been through two service managers and I resend them the photos they say they will get back to me to schedule their guy and I never hear from them. I am so disappointed in this experience. We have stayed with them for their very expensive weekly service because we are loyal people, but I'm beyond frustrated with our experience. I really feel like once the build was done they don't care. I've reached out to them so many times and nothing but crickets. This is not how you should treat people who have remained loyal to you and over paid on your weekly service. The last service guy that was here said that the reason why our pool was so dirty (so we paid an extra $15 for each vacuuming) is because half of our built-in cleaning system isn't working. Our regular service guy never alerted us of this and now we're having trouble with the entire cleaning system, and this pool is only 3 years old. Noah, you said that you would happily replace all of the travertine tiles that your pool guy broke. I don't appreciate being treated like this after we spent $160,000 with you. If you want to finally fix this like you said you would reach out to my husband because I'm done working with you.

We hired PPP to chip out our existing pool, repair cracks, replaster, replace the ladder, install…read morean auto-leveler, and replace the pool light--basically a brand new pool. The quote was on par with other companies, and our pool guy had recommended PPP so it seemed like a no brainer. It took a really long time for the work to be completed, and there were nonstop additional costs all along the way. The gentleman who did the quote botched it, and at one point we had 4 gentlemen from PPP come out (including the gentleman who gave the quote) to our house to discuss all of the additional costs. They bickered amongst themselves and told the gentleman who gave the quote that he did a poor job, and then they walked him around the yard to give him pointers of where he should be looking for future quotes. It was awkward and unprofessional, and in the end we agreed to split the cost. After that, communications became extremely curt, all of the work seemed to be done much more sloppily, and we are still waiting for them to come back to fix the ladder that they installed incorrectly. When friends ask me who did our pool, I tell them "Pima Pool Plastering, but I do not suggest you use them".

Did a beautiful job on our pool and it was done in the time promised, even with some rain delays…read more We went from plaster to pebbletec and added a sun shelf. Also new tile, and expanded deck. It was expensive but given the quality of the work, it was worth the cost.

Great work I highly recommend this company for pools and he will not doubt in his work and does a…read moregreat job

From the owner: Keep your oasis inviting with our dedicated upkeep and expert cleansing services.read more

I called Ambiance yesterday with a request for an emergency service call as my chlorinator…read moredeveloped a serious leak. They were able to get me on their schedule for the next day. I have been quite impressed so far with the professionalism: I received a text message shortly after my call-in giving me a time window for the next day. They texted me again about 45 minutes into my window telling me they would be there shortly, and they arrived promptly. The tech was courteous and skilled - he was able to get the leak down to a trickle without any serious surgery, but recommended I change out my old chlorinator with a salt system that matched my pool controller, filter, etc. Looking forward to getting a quote, but happy with the short-term fix. I've been looking for a while for a company to do mechanical maintenance on my pool/spa, and I think I found them!

Quite possibly the shadiest business I have ever had the misfortune dealing with…read more ZERO credibility Tech rushes and short changes service doing BARE MINIMUM questionable situation where a brand new part mysteriously breaks and they can't fix. They fail to respond to e mails and it takes several attempts to get some dismissive customer service from Florida ( they claim to be local and veteran operated. Matt seems to be an excuse maker and amber was pretty rude and dismissive Don't give this company your time and business as they are in the business of screwing customers