We're on year 7 I believe with Dustin and Anthony. They do a great job. Like I've said before we…read moreget lots of debris from the trees around the pool and Anthony works his chemical magic to keep the water crystal blue. Very happy with their service!!!!

Not sure what happened with Dustin. Initially, he was responsive to issues and questions. Then, he…read morebecame unresponsive and when he did there was some attitude. After a while, Dustin would make comments to make it sound like he was doing me a favor for doing his job or he would get very defensive. Makes me think there is something else going on with him that is affecting his job and temperament. Dustin was never able to get the pool level restored to the correct level, that was typically an inch or two too low. Dustin claimed he wanted it low for "skimming purposes", but the intake jets should not be gurgling when the pump turned on. He never could get the Leaf filter to remain secure that regularly opened-up dumping debris in the pool. The hose pieces for pool cleaner would regularly separate as well. I asked several times to find a way to secure the components better, and the only laughable attempt that I saw was using electrical tape. Other issues required several follow-up texts and calls. At some point Roger, was not doing a good job skimming once a week, in which I had to follow up after him. I do not mind skimming the pool the other six days, but please do a good job with the one scheduled day to clean the pool and spa. Apparently, Roger is moving on, so maybe he was phoning it in... Technician Ricki was excellent. He did a great job with the new heater installation, which is the only reason why a rated 3 stars instead of 2 stars.

This company is awesome. Tommy came to my aid when my pool suction was not working. He found the…read moreproblems . He is very knowledgeable. He will be my go-to pool guy from now on. Thank you Tommy. Reliable and great communication.

I can't recommend Elite Pools and Spas highly enough! The owner is incredibly knowledgeable,…read moredependable, and kind--qualities that are hard to find all in one person. He takes the time to explain everything clearly, show up when he says he will, and always leaves the pool looking spotless and well-maintained. Whether it's routine cleaning or a repair job, the work is consistently top-notch. It's such a relief to have someone I can trust to take care of my pool. Highly recommend to anyone looking for reliable, high-quality service!

We've been with Kona for nearly 8 years recently we moved out of the country and stayed with Kona…read moreto care for our pool until our home sells. Last week our pool tech Trevor notified me by text that our pool water level was getting low. I asked him to check the automatic fill valve to which he did and reported back that it was stuck. Trevor is to be commended for his detailed approach and follow through as well as follow up and communication with me. He likely saved me over a thousand dollars due to avoiding a fried pump. Thanks are in order. Please keep it up and give Trevor a big thank you

Thank you Kona, for being such a supportive, understanding, patient and quality service provider…read more Between Lance, Sarah and Dave, we are hardpressed to say who does a better job. Thanks for all you do!

They came out and cleaned my pool, even took the filters to clean them properly. Theyre very…read morecommunicative and come on a schedule. definitely recommend!

Avoid! I have three dogs. My requirements are simple: 1…read more Let me know when you are coming so I can put the dogs inside, 2. do a good job on servicing the pool and 3. close the gates carefully when you leave. No problem with 3. but 2. not so good: I was supposed to pay an extra $75 for "Green to Clean" treatment to deal with algae. The algae remained so the problem was now my pool pump and sand filter, fixable for only $2000. No thanks. But the real problem was 1. The whole experience was only a month and a half long. First month, OK, pool guy here on Thursday in the afternoon. Second month, time changes. OK, I will work with that. Final week: Appointment on Thursday, no show on Thursday. Appointment on Friday. No show on Friday. Appointment on Saturday. No show on Saturday, Text to ask if Sunday was OK, Yes, but what time? Three texts and phone calls later, no time ever suggested. At 5:48 PM Sunday, text, "I'm here to clean your pool". Yeah, well, the dogs were in the yard and I was having dinner with a friend. NOT OK. I called and texted repeatedly Saturday, Sunday, Monday, Tuesday, Thursday. Finally I got a text on Thursday that they would be there that afternoon. Nope. Then Dave, the pool guy, called and started shouting at me accusing me of making things hard for them (!). I told him the service was no longer required and told him to have a bill sent to me, thanked him and hung up. HE CALLED ME BACK, STILL HOLLERING AT ME! Then I get a text copy of the bill and demands for immediate payment. I thought I was hiring a pool service company, not a theatrical one. Avoid!

Wow my pool looks great. These fellas work hard. They're very professional. They did a great job…read more Highly recommend

Everything went quickly and they did an amazing job on both the tile and our rock waterfall!read more

Poor job Left calcium on pool tile grout lines. Done just…read moretwo years ago so not so much build up. Left salty reside on plants and deck. Cost $660.00. Need to be done again.

This company came to do a service at our pool a few weeks ago. I have called them and left 3 polite…read moremessages over the past few weeks asking them to please call me back, as the calcium buildup wasn't fully removed after they serviced the pool and came back within a few weeks as bad as it was before. We paid a lot of money for this service and wanted to discuss what could be done. I don't know what else to try to get them to communicate with me. We at least expected them to honor us as customers and call us back to help us make this right. I can't recommend this company right now.

Alberto knows what he doing and goes the extra mile for his clients. Knowledgeable, thorough,…read moreprofessional. We moved into a new home and the salt water pool was in horrible shape. Alberto was able to get it under control and in pristine condition quickly and is maintaining it in that state. He always issues a full email report after each visit detailing the water condition, what he added and pictures of the work, including getting a snake out of our skimmer. Terrific guy who goes out of his way to answer questions and educate. super reliable. A++

Our large in-ground pool has been clear, worry free and a joy since Alberto took over the…read moremaintenance. He is the first pool person we've encountered that never seems rushed and he is always a pleasure to talk with and discuss any issues. He's knowledgeable and always uses the best and perfect balance of chemicals. My pool still looks pristine after a week in Tucson sun!

Great attention to detail and professionalism! They go above and beyond for their clients.read more

Fast replies to text or emails…read more Greg and Kailah work well together and no job is too big. So far, the CW pool team seems extremely knowledgable about my pool hardward. Deligent and hard working.

Our hot tub was delivered as scheduled . Communication on delivery day with the driver was…read moreexcellent , and the crew was prepared for our challenging terrain . The 2 technicians ( Tyler & Nicolai ) were super professional & efficient . Also great communicators . Thank you Tucson Hot Tub for excellent service from sales point to delivery !

I've had my new hot tub since May 7, 2024 and was taking the time to evaluate the process of owning…read moreand maintaining this unit.  We are the owner of The Iris by Garden Spas and purchased from Tucson Hot Tubs at 2704 E. 22nd St, Tucson, AZ. This was the first and only location visited when interested in purchasing a Hot Tub, felt comfortable at the location and the Staff was Great.  Once we decided on the right size of unit for the space available, the rest was easy with Great Assistance from Dylan.  We had to wait a week for delivery, and the delivery process went extremely smooth with no problems or damages.  Tyler and Sam delivered our unit and were very helpful in informing me of everything I needed to know for success.  Install was an Awesome Experience, Thanks Tyler and Sam!!! Thanks to this Tucson Family-Owned Business for putting my mind at ease at point-of-sale and without pressure of making a purchase.  This location also does repairs on their units as they get older and need Maintenace, and no need for searching for a repair person.  Solid!  Our unit works Wonderfully and is used almost every day and looks Great on our Patio without taking a lot of room.  It's Perfect and the Cover Bracket is the BEST Ever compared to our last unit!  WooHoo! Thanks Tucson Hot Tubs, Steven Ochoa & Robert Chavez Video: https://www.youtube.com/watch?v=uxtrOizkYqQ