Absolutely disgusting experience with Ashlynd at Pools By Design AZ…read more I had to delay my pool project and financing for a year because I was battling cancer. Instead of showing an ounce of compassion, decency, or professionalism, Ashlynd chose to be rude, condescending, and outright demeaning. She talked down to me, belittled me over the communication gap, and made it very clear she wanted me to feel small over my financial timing. Let that sink in: I was considering paying this company $80,000, and this is how I was treated. It was arrogant, cruel, and completely unacceptable. No customer should ever be chastised or made to feel "less than," especially while dealing with a life-altering medical crisis. That interaction told me everything I needed to know about this company. I took my business elsewhere, and I strongly recommend others do the same. If this is how Pools By Design AZ treats people before they even get your money, I can only imagine how bad things get after.

We recently had a pool put in by pools by design and they did an outstanding job! Dalton listened…read moreto exactly what we were looking for! If we had any questions or concerns he was quick to reply and very knowledgable! Jake was the project manager and was amazing! He was there every step of the way! We absolutely love our pool and couldn't be happier! I definitely recommend pools by design.

Update: minutes after leaving this review Mike came by to bully and threaten to cancel the contract…read morewith the owner, stating that I don't have a right to leave a review since I'm not the customer...I told him that I am the one who sees the pool week after week because I take care of the house and I am the witness to their bad business practices. He didn't come by to deal with the pool after months of neglect because he left and the hot tub still has mildew. Awful people!! They lie, they don't service your pool and they don't care about causing damage to your pool motor. Blue knight pools merged either then and since then our pool has looked like complete garbage. Yesterday I went out to see my PSI fluctuating between 30-50 PSI so I shut off the system because I don't want to burn the motor out. When Jessie the pool guy showed I I told him that I think the filters are dirty and he said that's not his job. So I asked what is your job and he said to vacuum, scrubbing bottom, and skimming the pool and he refused to clean the filters. Instead he suggested we cancel our contract because he's tired of being yelled at about bad service techs and having to fix their issues. Nobody yelled at him. So I let him be and would again try to call the office (they haven't responded to calls in weeks). Well Jessie found out he can't do his job of vacuuming the pool without suction because the filters were too clogged. Guess who had to do a job that isn't his? Jessie. So now we have clean filters...but why fight with a company you pay good money to for a service? We will be parting ways. Unacceptable. Also, no need to respond with the run around Mike.

Called for quote. Response from woman answering the phone was curt, bordering on arrogant…read moresuggesting I was bothering her when I asked basic questions regarding their services. I thanked her anyway for what little information she did provide and said good-bye. Not pursuing services with Sparkle and Splash as this initial indicator of their customer service was a "fail" from the start.

We contacted Christopher for a safety fence because our block wall was behind schedule and we…read morewanted to get our pool completed. He was very responsive, gave us a great estimate below a competing company, and came the following week and completed the fence in one day. We were very impressed with the service, price and finished product. Great company.

Very professional install As a mechanical engineer I can…read moretell you they use the best materials for the application. Product should last for 10-15 years in hot and sunny Arizona.

They did an excellent job on our pool kool coat and beautiful pavers on our patio for A reasonable…read moreprice. Very quick too !

From the owner: Dive into Luxury with Our Premier Pool & Landscape Services! 🌿…read moreTransform your backyard oasis with our expert team specializing in fiberglass and concrete pool installations, along with stunning landscape designs. Whether you dream of a serene fiberglass pool or a custom concrete masterpiece, we'll bring your vision to life. Enjoy quality craftsmanship and personalized service every step of the way. Contact us today to make your dream outdoor space a reality!

I give my highest praise to Omni Pool Builders & Design. My wife and I absolutely love our new…read moresalt water pool! Nick is a great designer and I highly recommend that you see him for the design of your pool. Ventura was our Project Manager and was very professional and followed through with all work that needed attention. He is also a very friendly guy, easy to work with. All of the subcontractors that worked on our pool were also very professional and friendly and took the time to answer my questions, which were many. All in all, we are very happy with our pool and give the highest 5 star rating to Omni!

Very satisfied with Omni Pool Builders!! Our process started very smoothly with an on-site visit…read morefrom a designer where we could outline our desires and how we wanted the pool and amenities to complement each other. From progressing through the design phase and choosing materials, the Omni team was focused, detail oriented and accommodating to ensure we received the best result. When we proceeded with projects approval, the schedule and interactions with the team happened through an online portal. This was effective and allowed us to track all the updates to the project and stay informed on the documentation and messages to the team. Construction and support went very smoothly and we felt well informed along the way. We had selected Omni to build due to the clear process and schedule, great design team and the superb construction methods. The Omni team was always awesome and we love how everything turned out! Highly recommend Omni for your own oasis!m

We've been trying for almost six months to get a replacement part which was still under warranty…read more Keep following up and told repeatedly "it'll be here soon." Was told it was in transit. That was months ago. They have not reached out to us even one time. Woman in office blamed someone else for not following up and said she'd endure it got taken care if. We've visited in person and called repeatedly. I would not do business with them again. STILL WAITING!

Taking Advantage of the Elderly and Disabled! BE AWARE THAT…read moreE-KONOMY POOLS HAS PURCHASED OTHER POOL COMPANIES IN THE TUCSON AREA! -Be sure when establishing service with a new pool company that it's NOT owned by OR associated with the owners of E-KONOMY!!! -Let's begin with my 80 YEAR OLD DISABLED widowed mother who used E-KONOMY Pools and was taken advantage of. -Charged for chemicals not used -Paid to have pool drained, power washed, tiles cleaned and PROMISED that this special tile chemical they charged her extra monthly for would prevent the calcium build up from coming back! Well you guessed it! It came back to which E-KONOMY Pools response was that they "didn't guarantee it wouldn't come back" and stated that the pool tiles weren't being maintained! WHAT? She paid E-KONOMY Pools for weekly service including brushing the tiles and pool, chemicals and services which were ALL part of the job and maintenance she was promised! -E-KONOMY Pools stated they would be happy to come give her a quote to have her tile cleaned...again...WHAT? Yet E-KONOMY POOLS has NEVER missed a monthly withdrawal from her account! Not to mention she hasn't been able to get into her pool for years-but just wants to keep it beautiful and maintained. -Ring Camera recorded Technician entering her backyard and leaving 10 minutes later. Once again not brushing pool nor checking chemical levels. Pool left with algae growing on sides when inspected. SHAME ON YOU E-KONOMY POOLS and your ridiculous excuses! What other Elderly and Disabled persons are being taken advantage of by this company? Unbelievable and absolutely not ok! Then there's our pool: -EVERY SUMMER...EVERY SUMMER- Pool Technicians falsifying documentation related to services rendered (and verified as falsified by Supervisors following up that Technician had lied). -Being told when lodging a complaint with E-KONOMY that GPS showed Technician at our address for 30 to 40 minutes. That is until our cameras showed Technician parked out front of our home for 20 minutes on their phones then coming into backyard for 10 to 15 minutes of service which showed them NOT brushing the sides, nor testing the chemical levels, nor backwashing which are the services we pay for on top of chemicals. -Now don't get me wrong-Fall, Winter, and Spring there's really nothing to do except check the balance...during those months we haven't expected nor asked the Technician to backwash except maybe once a month if needed but yet we pay the same amount all year. Not a problem-BUT do the job when we really need it during the SUMMER! -Camera recordings of Technician lowering pool water level then taking a picture and sending it to the company stating "water level in pool too low to backwash" so he didn't have to do it. -Been charged TWICE in one month for services and over charged for chemicals. -Continuous company turnover -Asked NUMEROUS times for quote on sand replacement for filter and NEVER received a response. These are just a few of the FRUSTRATING events without writing a book! We all work hard for our money and expect to get services agreed upon-not with this company where you're having to beg for good and fair service! I guarantee you that the owners of E-KONOMY Pools wouldn't put up with the service their customers receive.

I called Ambiance yesterday with a request for an emergency service call as my chlorinator…read moredeveloped a serious leak. They were able to get me on their schedule for the next day. I have been quite impressed so far with the professionalism: I received a text message shortly after my call-in giving me a time window for the next day. They texted me again about 45 minutes into my window telling me they would be there shortly, and they arrived promptly. The tech was courteous and skilled - he was able to get the leak down to a trickle without any serious surgery, but recommended I change out my old chlorinator with a salt system that matched my pool controller, filter, etc. Looking forward to getting a quote, but happy with the short-term fix. I've been looking for a while for a company to do mechanical maintenance on my pool/spa, and I think I found them!

Quite possibly the shadiest business I have ever had the misfortune dealing with…read more ZERO credibility Tech rushes and short changes service doing BARE MINIMUM questionable situation where a brand new part mysteriously breaks and they can't fix. They fail to respond to e mails and it takes several attempts to get some dismissive customer service from Florida ( they claim to be local and veteran operated. Matt seems to be an excuse maker and amber was pretty rude and dismissive Don't give this company your time and business as they are in the business of screwing customers

I live in Rivendell community and our pool gets serviced through E-Konomy Pools. The pool tech,…read moreJared, has been doing a wonderful job maintaining and keeping the pool pristine. The community has never had such a clean pool before. You can tell that Jared cares about the work he does, the pool looks phenomenal after each session.

E-Konomy pool service is excellent. They do what they say they're going to do. They do a great…read morejob. Our pool was looking awful due to debris from recent storms. After economy left, the pool was clean . Jacob does a great job!.