I couldn't be happier from the service from this pool company. Not only they do good work,but they are genuinely good people,friendly ,reliable and easy to communicate with! A big thank you to Mike and Glenn! read more

PH LEVELS ARE VERY HIGH and CYANURIC ACID is too. Going to have to get the Pool Drained now. They have a very high turnover rate and most of them smoke cigarettes at our house. DAX PANNO will not take responsibility for the pool guys actions, or for himself. Will be discontinuing service at the end of the month. read more

Not recommended at all bad service better do it for yourself the lady on the phone needs to learn customer service also and stop arguing read more

Blue Knight Pool Service - They say they clean but never do it's been a month every time they come they pool looks bad - Pool Cleaners Near Me - Tucson, Arizona

They are cheap equipment . The owner likes to hit on all the girls ca he is a coward. He'll never step to your face if you and I know a lot about his backstory his life already within two days of knowing him he uses tabs they he wants everyone to use tabs in there, but the thing about the tabs the chlorine tabs. It's mix with the pH, it's mix with bicarb so if one thing is low, you're gonna put a tab that has everything in one so you can put all the chemicals out of whack and those chlorine tabs are going to ruin the pump instead of using liquid like a pro I'm seriously man you're better off going with another company read more

I am a very loyal customer and don't often feel the need to leave poor reviews. However, I really attempted to give Blue Knight the benefit of the doubt given that things have been rough for everyone the past two years. They were recommended to me by my relator and I made the mistake of not shopping around or calling other places first. In the year and a half that I was with them there were several red flags that I overlooked. The staff was constantly overturning, my key got lost due to an employee who went rogue and took the company truck out for a spin and ended up crashing it, my scheduled appointments started to get rescheduled or missed altogether without so much as a phone call. I drew the line on continuing services when I called to get reimbursement for a missed cleaning and was basically informed that I was wrong, only later to be validated that in fact the appointment WAS missed. No apology for how I was treated. When I finally found a new pool cleaner, and my pool filter was cleaned-- what I was shown was mind-blowing. My new cleaner guessed my pool filter hadn't been cleaned in over 8 months if not longer. They said in their 25 years of doing pools they had never seen a filter that dirty. It was loaded with sand almost to the top. I paid Blue Knight extra to clean my filter regularly--so once again I felt very taken advantage of. Not to mention that within 30 min of the new pool cleaner assessing my pool my filtration system, it was adjusted and the loud noise it was making for the last year completely stopped--apparently the water pressure wasn't recalibrated correctly. I notified Blue Knight of these findings, not to ask for reimbursement, but because I was as loyal customer who felt slighted and didn't want this happening to anyone else. When I received a call from the owner to tell me all the reasons why I was wrong and he was right, I knew I had made the right decision to spend my money elsewhere. There was never an apology or even a thank you for letting us know so we can try and make sure we value the business we do receive. My new cleaning service said they have welcomed a few new clients from Blue Knights poor customer care and services. Proceed with caution when choosing this company for your pool cleaning. read more

We called this company after they came recommended to do the cleaning/power blasting of our pool. We had a confirmed appointment for Wednesday. Wednesday: They did not show up. I called that day around 4:00pm to ask what happened and where were they. Left a voice mail. Thursday: Received an email in the morning (not a phone call) that one of their people called out sick the day prior, when we were originally scheduled, and they had to rearrange and move our appointment to the next day (the day I got the email). It would have been nice to have been called first thing Wednesday, since obviously they knew they were not going to be able to come. I would of understood an event such as that is out of their control. I rearranged last moment my schedule to be home a second day, to be there when they are. Thursday around 1:30 I call when no one showed up at the planned noon time frame. The receptionist states "There has been some confusion" and as she's trying to explain how I misunderstood. I reminded her of the in writing confirmation they sent to confirm Thursday so I am not sure what there was to be confused about. Day 2-They did not show up. Well, against my better judgement, and the promise of no more "confusion" that they would be there the next day-- Friday-- I give them another opportunity. 3rd day I moved my day around to accommodate there confusion and the confused receptionist promises they will be out. Friday: Today no one shows up. I call back at 1:30pm, different receptionist answers the phone. I tell her who I am, and why i am calling. Next thing i know, she tells me she is transferring me to the owner. He answers and first thing he says "There is some confusion". WOW! These people need to get it together. I would have to say that this company is very "confused" and good luck operating a successful business like that. I am very thankful that we learned about how delinquent this company is PRIOR to them touching our pool! If they are this "CONFUSED" and we haven't even gotten them to the back yard yet, imagine the damage they could of done to our pool! There are at least 3 other reputable companies that do the service we are needing and I already have them scheduled and coming out next week. There is no way I would trust them to do anything with our pool. read more

Blue Knight is truly a solid choice for pool care and maintenance. While they're not flawless (but who is?), they have clearly battled supply-chain challenges and labor- shortages issues to always come through for us. I believe they care about customers and deserve consideration for residential pool care! read more

I put in an online request to have my tile cleaned, no response, called to set up an appointment to have them come out for an estimate, she said she would call back to schedule an appointment for them to come out and measure and take pictures, absolutely no response, they ghosted me, I called another company, he came out in 40 minutes and scheduled the very next day, he did a fantastic job and i recommended him on the Next Door app. read more

Update. Blue Knight changed out my filter from sand to a glass medium. I didn't realize until several weeks later that they threw all the sand over my fence. I saw it and was irritated but thought "oh well." Well, the City sent me a violation notice because pool sand does have some chemicals in it and it had to be removed. What a headache that was because sand weighs a lot and then we had to take it to the dump in Marana. This should have been Blue Knight job. Again, do not hire these people. read more

our HOA pool and spa equipment was mowed down to the ground by an impaired driver a couple years ago.....despite covid delays, supply-chain stuff, and generally busy companies all over, Blue Knight came thru and got the job done.....no problems since.....occasional short delays during the job, but any good company will be busy and diverted at times..... read more

Blue Knight Pool Service ripped me off. They failed to properly install the self-chlorinating and self-cleaning systems, and they damaged the pop-ups in my pool. I soon became dissatisfied. They charged me $5100, and they wouldn't issue me a partial refund. I estimated that $2500 should be refunded to my charge card. Dax, the owner refused to refund that, although supposedly he was giving me a partial refund on the creepy crawler machine. It has been two weeks and no sign of the money. When I called the office, Amber, the woman who covers the calls was very churlish and rude; and she wouldn't let me speak. My complaint wasn't listened to: she said "we can stop talking as it doesn't matter." After they had installed the "systems", the water was green with algae. Upon consulting another pool service, I was informed that my pool is too big for a creepy crawler. And that the self-chlorinating system wasn't working. I then returned to weekly upkeep of the pool with chlorine tablets. Do not trust Blue Knight! They don't stand behind the services and products they sell. Blue Knight Pool Service ripped me off. read more

I am absolutely appalled by how poorly I was treated by Blue Knight Pool Services. I requested a quote for pool services for a home I recently purchased. The "Supervisor Levi" suggested that I do a pool drain, acid wash, add a filler and do weekly pool service. I let him know that I would get back to him regarding the quote. The next day I call in and speak to "Amber" who I assume is the office manager because I wanted to move forward with one of the services that Levi suggested. I was then informed by Amber that there are "too many fucking issues up there and we can't help you". You know what would be helpful? If you or your supervisor told me what was wrong instead of leaving me in the dust. Your business came highly recommended and I am DISGUSTED by the way you treat customers. read more

I had Blue Knight come to our home and clean the tiles in our pool, the were friendly and professional they also made sure they kept their distance (which I didn't care). Their price was reasonable and we will definitely have them do the pool again when we need it. I also have them clean our filters once or twice a year. read more

Recently changed to Blue Knight, wish I would have sooner. Best pool care that I have experienced in 20 years. Thank you for being so knowledgeable, professional, and capable in your care of my pool. Your expertise stands way above other companies. My pool has never looked or felt better. Remote heater control hopefully I can speak to you more regarding! Much thanks. read more

Horrible customer service. Our gate was left open on several occasions and our dog ran out of the property. Our hose for the backwash was left in the alley. Issues with our filter and instead of addressing it they decided to stop service with out pool. The only reason I was aware of this was because I reached out to them. They did not bother calling to inform me. HORRIBLE read more

I have worked to try and make this relationship work for almost a year and finally I have cancelled my service and couldn't be happier. They would skip their normal day of service and never tell us but had no issue charging our credit card. When I call to tell them our pool was not cleaned they would call me a liar, despite the bottom of the pool being filthy. The owner is a nice a reasonable man who fessed up to many of the issues I have had in the past but the other people who work there and take calls are mean and nasty. Do yourself a favor and skip this company. read more

I highly recommend using Matt at Blue Knight Pool Services. He is very attention to detail and he's takes his time. There was a few weeks we didn't have Matt as the pool guy and when we called with concerns the office staff was great and helped out. I recommend Blue Knight Pool Service. read more

Blue Knight Pool Service - Pool Cleaners Near Me - Tucson, Arizona

Blue Knight has served us well. We have a pool service tech that could have worked for NASA. This is what you want, and need. As any pool owner wished they'd known BEFORE they decided T to have a pool, these are complicated micro environnements, and it's the desert as well. Good luck finding a company as good as Blue Knight. read more

Our pool technician Rio is dependable and professional. The communications is straight forward and we have developed a relationship founded on integrity and respect. read more

Blue Knight Pool have been very professional , always have done a complete thorough job each week , Andy our pool Serviceman always very approachable and he's very considerate , Blue Knight Pool is always easy to get a hold of and fixes any problem that may occur in a timely matter. Great job , thanks Michael Palma Oro Valley read more

In my opinion Blue Knight is the best pool service in town. I have been using this service since I moved to Tucson 5 years ago. I have an older pool which has needed some intensive care. Dax and his staff have been so professional and understanding while working with me through problems that have occurred. They have gone above and beyond making sure that that my problems were solved. I am especially happy with Nick who services my pool. He is very polite,very thorough and very professional. Thanks Nick you do an awesome job!! read more

Alex changed out a spa timer and replaced the leaking pvc pipes. He did excellent work and was very knowledgeable. I highly recommend this company for your spa/pool needs. read more

Whichever company you choose will be better than this company. They do not follow-up. They do not respond in timely manner for service repairs on new purchases. They do not install equipment properly. Excuse after excuse after excuse. They will also try to get YOU to either do the work or hire another outside vendor to properly fix what they screwed up. read more

I would give zero stars if I could. I did business with Blue Knight for years and I am so sorry I did. They ruined my pool. The water in my pool looked nice and clear, but I started noticing a large white ring around the Pebble Tech walls. I asked our pool technician and he said he didn't know. What? But then it became over run with water bugs. I took a sample of my water down to be tested and the results were horrible. Out of control phosphate and calcium levels and they said my water was so bad it should be drained. But again, the water is nice and clear. I talked with our regular BK pool guy and he said he had never seen a pool with that high of a phosphate level. Since they are the only ones caring for my pool for years, why didn't they know? He said when he came back the following week he would take care of it. He never showed. I called BK and the girl up front was rude. She didn't know why my pool was skipped. Then told me to send the results of the water test and she would call back to let me know what they decided. She never called back. I called the next day and got another girl and she said the same thing and also never called back. I got in touch with a supervisor and he said to call the office back and to ask for a certain technician to come out. Once again the girl was rude and did not call back. I got the complete runaround for 2 weeks. I finally called Dax, the owner, to let him know what was going on and he apologized for his staff and said that it was unacceptable what happened and he would come out PERSONALLY and take care of cleaning my pool, since service was skipped. He said he would also address the bad test results,, the hundreds of water bugs infesting my pool and the white ring around my pool walls. Guess what? He never showed! That's how much the owner cares. I called immediately and canceled all services. They are responsible for keeping my pool in balance and that means more than just testing chlorine levels. They allowed my pool to get in the condition it was in. We had to have someone new come out and they recommended we drain the pool too. So we had to hire someone to drain the water and take care of the large ring that damaged my Pebble tech due to their neglect. Beware. I thought they were doing a satisfactory job too. But you won't find out until time goes by. The first red flag I should have picked up on is that they spend an average of 7 minutes for each visit. How much can be done in 7 minutes? All the years of giving them my business and this is how I was treated. A total disregard for me as a customer. Money down the drain. Dax, the owner, didn't even bother to call after he stood me up or when I canceled services with them. He is fake, a slick talker, acts like he cares, tells you what you want to hear but then doesn't deliver. My neighbor ended up canceling with them too. I should take action against them for the cost I had to endure due to their neglect. read more

Although I do not have a pool myself I call on Sam to help my clients repair and maintain their pools regularly. He has always been super quick to respond, fair priced and a pleasure to work with. read more

We appreciate Blue Knight's attentiveness to our pool and willingness to quickly resolve any issues when they happen. Great pool service - honest, reliable, and professional. read more

They left the water running to our pool while we were out of town and now refuses to help pay the water bill. We are disgusted at the lack of customer service they have and will never use them again. read more

My pool is in Tucson but I am away from it at least 3 out of every 4 weeks. This means that I rely heavily on Blue Knight pool service to be reliable and consistent in their care of the pool. It is an older pool with leakage issues and thus, water level problems . Recently the water level dropped such that is was getting near to having to shut off the pump. They immediately called me (I was again , out of town) so I could get my back-up plan going to get it filled. Andrew, the weekly cleaner, notified the office BEFORE it got too low to allow him to clean the pool or have a burned out pump within the next week. Then, because this has been an on going issue with this pool, Becky went over and checked the pool to see what might be causing the loss of water aside from evaporation . She noted (and sent me pics) of some significant cracks and tile loss . Though I was aware of these issues, it demonstrated to me that Blue Knight goes above the basic service standards in their willingness to provide good service to their costumers. Kudos to Andrew and Becky specifically, and Blue Knight over all. Thank you read more

Highly recommended! Dax is knowledgeable, helpful, very courteous and highly professional and Becky is so pleasant and courteous on the phone. I especially appreciate that Dax understands the urgency of taking care of a water quality issue promptly (because emptying a pool and starting over would be EXPENSIVE!) and was therefore very quick to call me and get me started on addressing the problem right away. With so many small businesses that don't even bother to return messages, it's so refreshing to find a business that clearly values their customers and is quick to call back. read more

The BEST and most honest pool service in town! Dax is the only guy I trust.

Always on time. Always exceptional service. This is our third pool maintenance company and by far the best. Highly recommended.

My pool has never looked better! Their experience across the board is phenomenal! I was pretty sure my pool equipment was possessed but they exhibited patience, expertise and total competence in figuring out the issues and resolving them. Prices are extremely reasonable and I'm so happy I found them! read more

Blue Knight stands out as an excellent company. I met Paul who showed me how to get my spa jets working great and Alex who changed the sand in my Triton II. In the latter case, my cost was $45 less than I was quoted. This company hires GREAT people, including Debbie and Becky who I have spoken with on the phone! They are knowledgeable and customer focused!! read more

I simply did not receive the same level of service others describe. The actual pool cleaning guy was very nice and my pool was serviced. It was the office business itself I had issues with. I would have conversations about repairs or items (i.e. broken pressure gauge) - pool guy would say the office is ordering it - and I never hear from anyone about it again. I never received any "notices" "bills" or communications of any kind - even though they claim they were sending them. (I manage to get stuff from everyone else - including my new pool company.) Funny thing, I was out of town last 2 weeks and my Mom told the pool guy 2 weeks ago when he came from Blue Knight that we no longer needed his services - fast forward 2 weeks when i get back (no service from Blue Knight as we fired them) and I call the office to confirm no more credit card payments will be processed and they had no idea they had been fired and had no clue they had not been servicing my pool for the last 2 weeks. What a joke. And don't get me started on the "holiday" and "vacation" policy. I pay for pool service when they go on vacation? WT??? read more

My pool needed to be emptied, given a chlorine wash and refilled. It was green and it was bad! I called a number of different companies. Some couldn't come out to give me an estimate for weeks, some came out and gave me an estimate. Blue Knight responded faster than any other company, came out, gave me the best price of all those I contacted and started the job the next day. Everyone I worked with, from the people who answer the phone, to the person providing the estimate, to the person who actually emptied and refilled the pool was both pleasant and professional. They did an excellent job! read more

If you have a pool and aren't using Blue Knight Pool Service you are doing it wrong. I have had them taking care of my pool for over 4 years now. I first contacted them after using a couple of other services and feeling ripped off. I then went at it by myself for about 6 months and was doing fine. Then I had a problem with my filter and I didn't know how to fix it. Contacted Dax and he had my pool up and running in a few days. Have used Blue Knight ever since and it has been Great! read more

I have used blue knight pool service for about a year now and I only have good things to say about them. Matt cleans my pool every Wednesday as promised. They also fixed several other parts on my pool promptly after I asked them to. Our pool and spa have been in excellent shape ever since I started using blue knight pool service. read more