Fast replies to text or emails…read more Greg and Kailah work well together and no job is too big. So far, the CW pool team seems extremely knowledgable about my pool hardward. Deligent and hard working.

CW Pool service is the BEST pool company in Arizona!!! We used pool chlore since the 80's and they…read moreliterally ruined our pool, screwed us out of money and lied. I could go on and on about the crappy people and crappy service but that's not why I'm posting this review. CW Pools not only fixed our issues with the pool but also have restored our trust and confidence in great service, fantastic price, the communication is outstandingi and they ALWAYS show up do the best job EVER and everyone that knows us and our pool is simply amazed at how beautifull it is!!!! We used to have a green algae infested dirty pool that we could not swim in. NOW, we can swim any moment of any day and our friends and family love coming over to swim again. It's so great that we are having a wedding and reception right here and before CW Pool took over we wouldn't even have considered anything involving the old embarrassing pool. Greg, our new pool guy is honest, professional, and gives the best value for any pool work in not only Tucson, but all of Arizona!! I dare anyone to find a better price, better job or better company for all your pool needs. Happy again in Little Town, Az

Quick response; arrived as scheduled and work completed efficiently. Not the least expensive and no…read morefrills but change of sand completed. Did not like where some left over sand was discarded and I asked for a complimentary O ring (since a senior discount was not available) but that was not granted. Brad is knowledgable and professional but the customer service was offered by the keyboard person,Blair, (I think) who answered questions promptly and completely in a friendly manner.

We have gone thru a few pool companies, but Alpha is the best. Bobby is a megastar. We also have a…read moreJacuzzi hot tub and that gets serviced too. He is happy to provide information and explanations and showed us something, we had no idea existed (we bought the home). Very happy with Alpha. You pay a little bit more, but it is definitely worth it.

Outstanding family owned business. I had no power to our hot tub. They gave me a reasonable quote…read moreto troubleshoot and scheduled a date. I was contacted on the status of the tech. The owner, Tyler, arrived and was friendly and professional. He diagnosed and replaced the heater element within the quoted estimate. Total job was about an hour. I was nice to see that the owner also does repairs when they're busy. It shows dedication and understanding of their customer's needs. Also, no "AI" or bouncing around my phone call. Just great, dependable service. Thanks Tucson Hot Tubs!

I've had my new hot tub since May 7, 2024 and was taking the time to evaluate the process of owning…read moreand maintaining this unit.  We are the owner of The Iris by Garden Spas and purchased from Tucson Hot Tubs at 2704 E. 22nd St, Tucson, AZ. This was the first and only location visited when interested in purchasing a Hot Tub, felt comfortable at the location and the Staff was Great.  Once we decided on the right size of unit for the space available, the rest was easy with Great Assistance from Dylan.  We had to wait a week for delivery, and the delivery process went extremely smooth with no problems or damages.  Tyler and Sam delivered our unit and were very helpful in informing me of everything I needed to know for success.  Install was an Awesome Experience, Thanks Tyler and Sam!!! Thanks to this Tucson Family-Owned Business for putting my mind at ease at point-of-sale and without pressure of making a purchase.  This location also does repairs on their units as they get older and need Maintenace, and no need for searching for a repair person.  Solid!  Our unit works Wonderfully and is used almost every day and looks Great on our Patio without taking a lot of room.  It's Perfect and the Cover Bracket is the BEST Ever compared to our last unit!  WooHoo! Thanks Tucson Hot Tubs, Steven Ochoa & Robert Chavez Video: https://www.youtube.com/watch?v=uxtrOizkYqQ

Wanted a HotTub for a very long time and visited a few local stores closest to Goodyear( live up in…read moreEstrella ) . Decided to visit Southwest Spas's website and decided to visit in Mesa ( because they have been in business for 40 years ). We were greeted by Jasmine and gave us the tour of their spas with spas with different sizes and options. One of the Spas worked for us and Jasmine gave us a great price . Henry ( Manager ) called us and gave us a further discount( after seeing a picture of our Cane Corso Rescue, Henry loves dogs ) and arranged Nick to install delivery and electrical (220) the next day. Five outstanding individuals delivered and Spa was working perfectly. They took their time to demonstrate chemicals to maintain water clarity. Yes, Nick was outstanding! Always go with a Business that's been there for 40 years!

Pleasant and professional staff. Very helpful and no pressure approach. They are willing to…read morepatiently answer questions.

Absolutely disgusting experience with Ashlynd at Pools By Design AZ…read more I had to delay my pool project and financing for a year because I was battling cancer. Instead of showing an ounce of compassion, decency, or professionalism, Ashlynd chose to be rude, condescending, and outright demeaning. She talked down to me, belittled me over the communication gap, and made it very clear she wanted me to feel small over my financial timing. Let that sink in: I was considering paying this company $80,000, and this is how I was treated. It was arrogant, cruel, and completely unacceptable. No customer should ever be chastised or made to feel "less than," especially while dealing with a life-altering medical crisis. That interaction told me everything I needed to know about this company. I took my business elsewhere, and I strongly recommend others do the same. If this is how Pools By Design AZ treats people before they even get your money, I can only imagine how bad things get after.

We recently had a pool put in by pools by design and they did an outstanding job! Dalton listened…read moreto exactly what we were looking for! If we had any questions or concerns he was quick to reply and very knowledgable! Jake was the project manager and was amazing! He was there every step of the way! We absolutely love our pool and couldn't be happier! I definitely recommend pools by design.

Pool Buddies drained and chlorine washed my pool on 5/11 thru 5/14. They did an excellent job. All…read morethe workers were very good and kind. Liz the office worker walked me thru everything, time workers were scheduled to come and watching my pool fill to skimmer. My pool is beautiful and Richard completed the job well. Shout out to Edward and Xander for their help too. This is an amazing company. Wouldn't believe this pool is 21 years old looks like a new pool. Thank you Pool Buddies. Had to write about you on personal facebook page and Thank God for finding your company.

Oh my goodness this company is amazing. Honest, ethical good quality work done on a timely manner…read more The tech didn't rush through it but really took time to diagnose the issues so it could be fixed properly the first time. The tech Richard was very patient as he explained to me. What needed to be repaired and got it all done the same day as the initial visit which worked out because he didn't have to order parts. He came prepared. He took time to also explain a few other things to help my pull vacuum, run more efficiently and made some suggestions. Very pleased with this company. Dispatch was also very nice and helpful. Taking time to listen to my concerns before scheduling the appointment Thank you very much. I will definitely request for American Home shield to use you again for our future pool needs covered under warranty.

Desert splash pool service did an amazing job at connecting me with a great pool company to work on…read morea few of our properties! Alec was able to get the right guy, with the right skills, and at the right price! Even below what I was expecting to pay for the properties we manage! I was blown away by the results. I highly recommend him to anyone in need of pool services. He will find you the right ppl for the job and at a very affordable price. Thanks again, Alec, for connecting me with such a great pool guy! ‍

From the owner: We understand that not every pool has the same requirements. That's why we offer customized…read moreaffordable, weekly pool cleaning service plans tailored to your specific needs in the Phoenix & Scottsdale areas based on the following: 1. When was your pool last drained? 2. Do you have a lot of trees/bushes around your pool? 3. When was the last filter clean/maintenance done? 4. How many hours per day do you run the filter?

We are giving Backyard Pools a 5-star rating for the work they did March/24 - June/24…read more Sal with Backyard Pools did an excellent job with putting our ideas into a workable design for our backyard. Our daughter who is an architect, drew up a design for us and Sal's designer perfected our vision. Sal was always willing to give to give us his professional suggestions in areas we were not sure about. Everything from beginning to end went very smooth. His crew was very professional, efficient and always communicated with us. Sal's crew also landscaped our backyard with concrete designs and artificial turf. The landscaping turned out great and we have no complaints about with the work Backyard Pools did.

Great job. The new tile work on my infinity edge, calcium clean off, and acid wash look great. Good…read moreprice, professional work, very nice work crew.

Out of Benson but services Tucson. Avoid if you want or expect to be able to reach him when the…read moreissue is important like a pool turning green or a pump out , whatever, He does not answer his phone nor does he see fit to answer text messages. When I tried to get him new work for a next door neighbor, he never returned her or my messages. When I called him on it, he did not show up again. One man operation who says he is sick all the time or thats what he claims . Find someone else to lessen aggravation.

Eric has taken excellent care of our newly redone pool. Finding the right balance in the first…read moreweeks was not easy, but Eric made sure we never had issues. I love that he is always on-time and let's me know if he has to change his schedule in any way. As a small business owner, I can tell you that he takes care of us in the same way we try to take care of our customers. Highly recommend.

I had a great experience with the entirety of a pool replastering, new tile and light fixture with…read morePPP. Crews were timely, friendly and the quality of their work perfect. The start up process when the pool was refilled was step by step meticulously performed over the course of about a week. I am glad consultant Eric Leon convinced me (easily) to go with the Quartz finish over a standard plaster it was well worth it!

I recently had a very unpleasant with a subcontractor used by Pima Pool Plastering…read more The subcontractor went by the name of "Ruiz" and told me his company name was Hardscaping. There is no such company in Tucson. I engaged Ruiz to replace the tile in my spa and pool. Ruiz showed up two days later than promised and 6 hours later on the day they finally arrived. Every piece of equipment they tried to use was defective, broken and usually did not work. All the work was done by a crew of up to 6 and no one except Ruiz spoke English. All work had to be paid for in cash. The tile work and grouting around the spa was horrible, entirely unprofessional. I attempted to get Ruiz to come back and finish the job. He never returned to the job site. I should have checked him out but since they were working on a job across the street with trucks decorated with Pima Pool Plastering information, I thought Ruiz was a legitimate contractor. I was wrong and should have known better. I have hired a professional tile setter to come back and fix the problems created by Ruiz.