Outstanding family owned business. I had no power to our hot tub. They gave me a reasonable quote…read moreto troubleshoot and scheduled a date. I was contacted on the status of the tech. The owner, Tyler, arrived and was friendly and professional. He diagnosed and replaced the heater element within the quoted estimate. Total job was about an hour. I was nice to see that the owner also does repairs when they're busy. It shows dedication and understanding of their customer's needs. Also, no "AI" or bouncing around my phone call. Just great, dependable service. Thanks Tucson Hot Tubs!

I've had my new hot tub since May 7, 2024 and was taking the time to evaluate the process of owning…read moreand maintaining this unit.  We are the owner of The Iris by Garden Spas and purchased from Tucson Hot Tubs at 2704 E. 22nd St, Tucson, AZ. This was the first and only location visited when interested in purchasing a Hot Tub, felt comfortable at the location and the Staff was Great.  Once we decided on the right size of unit for the space available, the rest was easy with Great Assistance from Dylan.  We had to wait a week for delivery, and the delivery process went extremely smooth with no problems or damages.  Tyler and Sam delivered our unit and were very helpful in informing me of everything I needed to know for success.  Install was an Awesome Experience, Thanks Tyler and Sam!!! Thanks to this Tucson Family-Owned Business for putting my mind at ease at point-of-sale and without pressure of making a purchase.  This location also does repairs on their units as they get older and need Maintenace, and no need for searching for a repair person.  Solid!  Our unit works Wonderfully and is used almost every day and looks Great on our Patio without taking a lot of room.  It's Perfect and the Cover Bracket is the BEST Ever compared to our last unit!  WooHoo! Thanks Tucson Hot Tubs, Steven Ochoa & Robert Chavez Video: https://www.youtube.com/watch?v=uxtrOizkYqQ

Fantastic locally owned company with great employees and service. Tucson Pool and Spa has been a…read morestaple in the Tucson area for many years.

Very nice on the phone and the technician was very nice, however they charged 150 just to come look…read moreat my spa heater.. not touch it, just tell me it is old and needs to be replaced.. maybe took 4 minutes if at all. Definitely a ridiculous amount for literally no legit service. Felt like a money grab. They didn't respond to my email about the crazy amount. They sent an estimate that was way more expensive than it should cost to even replace that system. (I went elsewhere and they did a great job for far less)

We are giving Backyard Pools a 5-star rating for the work they did March/24 - June/24…read more Sal with Backyard Pools did an excellent job with putting our ideas into a workable design for our backyard. Our daughter who is an architect, drew up a design for us and Sal's designer perfected our vision. Sal was always willing to give to give us his professional suggestions in areas we were not sure about. Everything from beginning to end went very smooth. His crew was very professional, efficient and always communicated with us. Sal's crew also landscaped our backyard with concrete designs and artificial turf. The landscaping turned out great and we have no complaints about with the work Backyard Pools did.

Great job. The new tile work on my infinity edge, calcium clean off, and acid wash look great. Good…read moreprice, professional work, very nice work crew.

Unprofessional. Rude. When I called back and mentioned the pool still wasn't running right after…read moretheir service, they didn't offer to come fix it. They instead offered to be the pool guy.

From the owner: Pool Service , Pool Cleaning, Pool Maintenance, Pool Repairread more

No answer on phone calls. just rings and rings forever. I've tried four times at random times all…read moreafternoon. No one answers. Real shitty. I have the right number because I get the Leslie's/Valancia store voice prompts. Taking business elsewhere

Diana is GREAT! It was pretty busy when we arrived. Diana helped everyone in a very timely manor…read more We had some pretty complicated questions, she didn't know all the answers, but she went above and beyond to find them! Diana also helped me save over $100 because of my warranty I forgot I had. Thank you, Diana! I look forward to you helping with my pool needs and questions in there future.

I really don't like bashing local businesses, but I think this is worthy. This is regarding their…read morepool maintenance, not their pool building, Patio Pools has been servicing this pool every month for 14 year (since it was built) for the previous owner. This information came from Patio, not from the previous owner. The current rate of their monthly service is $165. The service agreement states they will do weekly cleaning of the pool including the cartridge filter, brush the pool, test and maintain the chemistry, and take care of equipment parts and accessories like the lid, filter o-rings, etc. They were last here 12.03.25, and today is 12.24.25. This is what I found: lots of scale on the pool (from running the pH too high), INCREDIBLY dirty filter caked with mud, a broken latch on the filter case, old and/or rotten o-rings and gaskets. The chlorine was very low, so I went to turn up the inline chlorinator and crumbs of the disintegrating o-ring fell out, then it started to leak. I then opened the chlorinator and there was no chlorine pack in there. Now this could be because it's winter, but it is 80 degrees outside and they serviced the pool 3 weeks ago! The pH of the pool was high 8.1 and 8.6 on two different testing systems, the CYA was over a HUNDRED while the chlorine was 0.5. Ideally, chlorine should be 7.5-10% of your CYA. Several studies have shown CYA over 80 is useless and will just cause you to waste expensive chlorine tablets. With this much CYA, NO chlorine disinfecting is taking place and the only way to lower CYA is to drain the pool. So then I took a look at the pump. The gasket was old had small rocks in-bedded in it. Come on guys, are you trying to destroy my stuff?? For the past 160 months or so, Patio has been taking in $120-$165 per month. So they've pocketed upwards of about 20K and now I'm going to have to spend at least 5k fixing what they've neglected.

Thank you to Micheal for hot tub repair. Arrived on time, professional, courteous, knowledgeable, a…read moregreat job. Highly recommended

We've been with Kona for nearly 8 years recently we moved out of the country and stayed with Kona…read moreto care for our pool until our home sells. Last week our pool tech Trevor notified me by text that our pool water level was getting low. I asked him to check the automatic fill valve to which he did and reported back that it was stuck. Trevor is to be commended for his detailed approach and follow through as well as follow up and communication with me. He likely saved me over a thousand dollars due to avoiding a fried pump. Thanks are in order. Please keep it up and give Trevor a big thank you

Thank you Kona, for being such a supportive, understanding, patient and quality service provider…read more Between Lance, Sarah and Dave, we are hardpressed to say who does a better job. Thanks for all you do!

Bought a hot tub June 2020,called for a warped panel, in December 2020 still waiting , doesn't…read moreanswer phone ! Had to call cal spa directly they are sending parts directly to me ! So I guess I have to do there job ! Horse shit customer service.. go somewhere else!

Don't let the rough aesthetics turn you off. this is a solid spot. Very helpful sales person, not…read morepushy at all, we got to sit on the spas. Because they do not have a fancy show room, I'm convinced that's the reason prices are so competitive.

cannot say enough great things about E-Konomy Pools! From start to finish, Steve, Kellie, and…read moreFrancisco have been absolutely amazing to work with. Steve worked his magic and completely got rid of our stubborn black algae in just a matter of days -something we had been struggling with for far too long. Not only did he fix the problem quickly, but he kept us updated every step of the way, which gave us so much peace of mind. Kellie and Francisco were equally wonderful-professional, responsive, and genuinely caring about doing the job right. It's rare to find a team that combines expertise, communication, and customer service so seamlessly. If you're looking for a pool company that is knowledgeable, reliable, and truly goes above and beyond, E-Konomy Pools is it. We are beyond impressed and incredibly grateful for their hard work!

i have had the same pool company for 16y years who i absolutely loved, it was classic pools jim and…read moremary weber were wonderful and the pool technician ashley is amazing and we love her. but this pool company cannot compare to ther service we have enjoyed with classic pools and i am on the edge of changing companies except that we love ashley. the company is impossible to contact. they have an ai receptionist that makes me steaming mad!

Tommy at Elite pools does a great job. He keeps our pool sparkling clean and is always ready to fix…read moresomething that breaks or needs adjusting

Great pool service company. Tommy is great, reliable, and always good communication. Very happy…read morewith his services over the past 10 months and plan to continue.