My partner and I needed our pool resurfaced, BADLY. The tile was outdated and stained. The sky blue painted surface looked dull and was peeling and cracking. Pioneer Pools did a great job! They showed up on time and did everything in a timely fashion. Everyone we met was friendly and professional through the entire process. We now have a pool that looks brand new and so inviting! The updated pebble surface looks wonderful! It reminds me of a tropical lagoon. The tile we picked is gorgeous. We can't wait for summer to roll around (who says that in Tucson, AZ?!?) I have included some before and after photos. I am truly impressed at how amazing the pool looks now! read more

See all

Last year we contracted with Pioneer Pools to renovate our pool to include a new pebble finish, new tile, changing the depth of the pool, new light, new plumbing--the whole enchilada. Bruce, the owner and Dane, the project manager came out initially to look at the scope of our project. They are knowledgeable, professional, easy to work with, and offered suggestions. During the course of the project they came by to check on the progress and were very involved. We also worked closely with Grant, the general manager, with regards to the bid, the timeline, and any questions we had. I cannot praise this company enough. The crew worked hard, were meticulous with the work performed, and made the overall experience first rate. We praise and highly recommend Pioneer Pools for your pool renovation project. You will not be disappointed. read more

Pioneer Pools - Finished Project! - Pool Cleaners Near Me - Tucson, Arizona

PIONEER POOLS 302 S. Plumer Avenue Tucson, Arizona 85719 (520) 881-7031 Great Job! I want to thank Bill & Tom who drained, cleaned, and refilled our pool. They did a fantastic job. I went online to do a YELP REVIEW and it took me back to your old location on Grant. your new location. Almost 22 years ago we had our Oro Valley house built by Richmond America and my wife and I contacted Lee at Pioneer Pools on Grant Avenue in Tucson. We contracted Pioneer Pools to do the job. With our backyard the way it was designed they came up with a game plan and designed what would fit. Great Design. We have used them ever since we moved in on Jan.2, 2001. Several years ago we contacted them to clean our tiles around the top of our poor. This was another great job done by Pioneer Pools. Most recently we had our pool tested the water turned dark green and after several tests, we found out the only way we can get it back to normal was to have the pool completely drained. Again, we contacted Pioneer Pools which has moved to its new location. Bill Winters, contacted me and said they would be out but it would be about two weeks. Yes, they kept their promise and two weeks later they showed up and start the process to drain our pool. They hooked up the hoses to the pump and drained the pool overnight and the next day Bill and Tom were back to chlorine wash the walls and base and start filling the pool. The following day they were back to add the chemicals, set the filter, and float. I want to thank Pioneer Pools and Bill and Tom for a fantastic job and is very professional along the way. Next time you need service done contact Pioneer Pools, Tucson. The Boorse's read more

I recommend you go with a different pool company. In 2018, I contracted Pioneer to resurface my plaster pool. 4 years later the plaster is chipping off the shallow end. I called to discuss with them. Yes, it is out of warranty (2 year) but I thought they could at least come out and look at it and let me know how concerned I should be and give an estimate for repair. Nah, they said to call someone else as they are not interested. The pool is over 30 years old. The first plaster job lasted 25 years. Pioneer's work is lasting less than 4 years. I recommend you avoid them. I wish I had. read more

Good Service prompt and I would highly recommend . The owners actually care about the quality of work that gets done on your pool. Can't wait till it warms up! read more

We built our pool 5 years ago and immediately noticed cracking in the cool deck and variation in the cool deck color. It was simply a shoddy job. In the past, Pioneer stood by their product so we didn't push like we would have otherwise. They repainted, filled the crack, which cracked again and we re-reported it, etc. But now that we are out of our warranty, even though we have talked them all along about the cool deck., they are refusing to make a $400 repair. Honestly, we should have contacted the Registrar of Contractors and made them re-pour from the get-go. Not sure if we are still going to contact the Registrar as we have all the communications, but here's my advice: don't trust them to do the right thing, call the Registrar and push for something to be done right the first time versus being masked over until they get you out of warranty - too bad Pioneer! Follow-up..Pioneer agreed to pay for half of the repair and we feel that is fair. Beth is a really great person at Pioneer to work with and she was out sick so we sort of fell through the cracks but now she is back and taking care of things - thank goodness! read more

Pioneer Pools were servicing our pool for about 5 years. It never was a great service, but we stayed with them because their customer service person Melissa was very responsive and nice in resolving the problems. Specifically, the pool man Mike not showing up at all for 3 weeks (not in a row) without any notification. The repairman Bill prefers installing new equipment instead of fixing the old one. For example, 3 years ago, when we had a problem with the pump, he gave us an estimate on a new pump. However, we was able to fix at Economy Pools for $100 and it is still operational. In the last year, the service became really bad. We found out that their 2 pool men Stanley and Harrison were fired. When we came back from out of town our pool was green and nobody even contacted us to notify about the problem with the filter. In addition, They did not do the backwashes because Stanley broke the backwash handle (according to Mike). After we fixed it ourselves just by replacing the pin, I watched Mike pulling on it with all his strength without turning it first, so he almost broke it again. He then left without closing it so the water was running out until we noticed and closed it. We got an unusually high water bill. The company promised to bring pool back from green, but they just sent us an email cancelling the service in June, the hottest month of the year. read more

Had appointment with Ken for over 1 week he called at the last minute to cancel stating that North Tucson was too far for them to travel. I even stated to him that you are currently building my neighbors pool. He told me to find another pool company. See why you have no business read more

It was time to have our pool replasted. We contacted 3 companies for bids. Pioneer pools was the first one to respond promptly. They were very professional and courteous. We received their bid the same afternoon. The other companies were slow to respond but did finally show up and submit,their bids. All bids were close in price but we were impressed with Grant and Bruce at Pioneer Pools so we accepted their bid. They were prompt in setting everything up and kept us informed. All their contractors and workers were efficient, hard working and courteous. They were very appreciative of the tips they received. They had our pool done quickly and it looks beautiful. They came out to insure it was done right. It was an overall very pleasant experience after some of our neighbors nightmare experiences with other pool companies. We highly recommend them. read more

After 15 years in our foothills home, we needed to re-plaster our Pool and Spa and repair cracked Kool Deck and tile. We had four companies come out to give us a bid for what ended up being a five figure job. Pioneer Pools had been recommended by an old friend. Out of the four companies who came out, Pioneer was one of only two who ever bothered to submit a writen bid. Also, they were the only ones that followed up via phone to see if we had any questions. Plus, they made two additional fact finding trips to our home, before we accepted their bid. On the basis of their great communication and follow through we gave them the job. Plus, their bid was very competitive. To our surprize their "great communication and follow through" was not just not part of their sales pitch it was way they did business from the beginning of the job until the end. No question or concern my design obsessive wife could torture them with was even left unadressed or unresolved. To sum it up, level of customer service and profesionalism we experienced with Pioneer Pools is almost unheard of these days. The principals of the company were very hands on with every phase of the job and that really matters. We were very satified with our experience with Pioneer and the end result a beautiful and unique pool. We recommend them with five stars. read more

I worked with Pioneer to design and build a pool. I checked all their references, and having been in business for 30 years, they had a good history in Tucson and record with BBB. Bottom line is the pool at the end of the process is nice. The process was where they kept from earning a better grade. If you use them, be prepared to stay on them. Early this year, they seemed to be understaffed and my job took longer than it should of. I also had to continuously contact them about the schedule, rather than them calling me to give me the schedule. It also seemed like if I wasn't all over them, they would push my job out and deal with whatever crisis was the hottest. The squeaky wheel definitely got the grease. Now that my pool is complete, they were supposed to come back in 30 days to hook up my chlorinator. It's been two months, and I haven't heard from them. Guess who I will have to call again today? read more

We had our pool installed this past November. We were on a tight time frame and they exceeded our expectations. Because we live in Washington State, we needed someone to get it in quickly and for a reasonable price. read more

I haven't done business with Pioneer Pools (fortunately) but I felt the need to post an inceident that happened on my way to work this morning. I was driving south on La Canada towards Ina and the road merges from two lane to one. One of Pioneer Pools' trucks was in the right lane and I was in the right of way lane (left lane). Right as the lane becomes one, this truck speeds up and forces me to slam on my brakes to avoid being forced into oncoming traffic. Because of this incident alone, I will never do business with this company and will encourage everyone in my network to do the same. read more