Thank You BackYard Pool Company..coming promptly and fixing my plaster & resurfing job on my pool…read more Your a 5 company !! great job!!

Horrible service horrible work ! Sent workers on the weekend/Sunday to obviously do an "off the…read morerecord" job and destroyed my plaster ! Used all my husbands power tools, stole my buckets after they used them. Wiped their feet on my dogs turf. Went to lunch, came back drunk and yelled in my face about "safety, contracts & satisfaction". I stated that I didn't ask for decorative tile cutouts on the steps and they cut out 2"x2" diamonds and placed them in the center of the stairs with a cut out turtle. And then yelled at me that it was ART!! I didn't ask for art. I asked for a clean, modern pool! But of course it was advised to the 7th guy I talked to prior to him! These people should not be doing business AT ALL!!!! The whole 10mins Of yelling from this guy who was trying to fight my husband and I was recorded on my security footage !!! My 2 children were my home at the time & witnessed the whole thing!

Great attention to detail and professionalism! They go above and beyond for their clients.read more

Fast replies to text or emails…read more Greg and Kailah work well together and no job is too big. So far, the CW pool team seems extremely knowledgable about my pool hardward. Deligent and hard working.

Our hot tub was delivered as scheduled . Communication on delivery day with the driver was…read moreexcellent , and the crew was prepared for our challenging terrain . The 2 technicians ( Tyler & Nicolai ) were super professional & efficient . Also great communicators . Thank you Tucson Hot Tub for excellent service from sales point to delivery !

I've had my new hot tub since May 7, 2024 and was taking the time to evaluate the process of owning…read moreand maintaining this unit.  We are the owner of The Iris by Garden Spas and purchased from Tucson Hot Tubs at 2704 E. 22nd St, Tucson, AZ. This was the first and only location visited when interested in purchasing a Hot Tub, felt comfortable at the location and the Staff was Great.  Once we decided on the right size of unit for the space available, the rest was easy with Great Assistance from Dylan.  We had to wait a week for delivery, and the delivery process went extremely smooth with no problems or damages.  Tyler and Sam delivered our unit and were very helpful in informing me of everything I needed to know for success.  Install was an Awesome Experience, Thanks Tyler and Sam!!! Thanks to this Tucson Family-Owned Business for putting my mind at ease at point-of-sale and without pressure of making a purchase.  This location also does repairs on their units as they get older and need Maintenace, and no need for searching for a repair person.  Solid!  Our unit works Wonderfully and is used almost every day and looks Great on our Patio without taking a lot of room.  It's Perfect and the Cover Bracket is the BEST Ever compared to our last unit!  WooHoo! Thanks Tucson Hot Tubs, Steven Ochoa & Robert Chavez Video: https://www.youtube.com/watch?v=uxtrOizkYqQ

Think twice before hiring Alpha Pools. Our experience involved poor customer service, little…read morewillingness to help when problems became complicated, and service reports that did not match the actual condition shown in their own photos. When concerns were raised, the response was dismissive rather than solution-oriented. Based on our experience, we cannot recommend this company to anyone expecting accurate reporting, dependable service, or genuine customer support.

Quick response; arrived as scheduled and work completed efficiently. Not the least expensive and no…read morefrills but change of sand completed. Did not like where some left over sand was discarded and I asked for a complimentary O ring (since a senior discount was not available) but that was not granted. Brad is knowledgable and professional but the customer service was offered by the keyboard person,Blair, (I think) who answered questions promptly and completely in a friendly manner.

Unprofessional. Rude. When I called back and mentioned the pool still wasn't running right after…read moretheir service, they didn't offer to come fix it. They instead offered to be the pool guy.

From the owner: Pool Service , Pool Cleaning, Pool Maintenance, Pool Repairread more

This isn't the kind of review I enjoy writing. In fact, it makes me very uncomfortable so I'm gonna…read moredo my best to just give you the facts as I know them and then let you figure it out, but I'm gonna tell you this much right off the bat, buyer beware! I had high hopes. This company had serviced the pond many years ago in the house we just bought. What I ended up getting was two very nice guys who used a pressure washer and a sunk pump to drain my pond and that's it. 75 bucks per hour per guy equaling $150 an hour! My bill was over $1000. I could've purchased all the equipment, including the tubs, pump and washer for far less and done it myself. They couldn't even tell me what kind of fish I have in my pond. I was really disappointed. By late afternoon, I ended up going out and asking when they were going to get to the point of refilling my pond, only to be told that they were still pressure washing out the goop. I said this isn't a pool, this is a pond and I do expect some algae and what not. Only then did they start refilling my pond. And to add insult to injury, they said that "we "have a problem. We! They didn't bring the DEchlorinator!!! When I asked if that might harm my fish or my turtle when being re-introduced to the pond, the response was, "well I hope not"! I couldn't believe my ears. This was a mess from start to finish. To say that I was disappointed in this company is a massive understatement. They told me they installed ponds all the time and direct sunlight and that there's nothing I can do about the algae. Even though shade is the thing to mitigate algae. I asked about plants and other kinds of fish and I expected some of that to arrive with the workers, which did not. $150 per hour.... You'd think that would come with some semblance of expertise, but did not. I'll be honest, I sincerely suggest you look elsewhere if you have a pond and you need some help. I found ponds plants and more off of Ruthrauff and they're amazing. They charge per job, which seems the ethical thing to do unless you're just really trying to fleece people.

Not a good experience! The numbers for my chlorine, ph, etc were all realy off within a few weeks…read moreof the servicing my pool. One of the young men that serviced my pool was very rude to me as well. I was told not to swim in the pool by them and it was July 4th - the peak of summer. I took a sample of the water to Leslies and the readings confirmed that I definitely needed a NEW POOL Company!

Desert splash pool service did an amazing job at connecting me with a great pool company to work on…read morea few of our properties! Alec was able to get the right guy, with the right skills, and at the right price! Even below what I was expecting to pay for the properties we manage! I was blown away by the results. I highly recommend him to anyone in need of pool services. He will find you the right ppl for the job and at a very affordable price. Thanks again, Alec, for connecting me with such a great pool guy! ‍

From the owner: We understand that not every pool has the same requirements. That's why we offer customized…read moreaffordable, weekly pool cleaning service plans tailored to your specific needs in the Phoenix & Scottsdale areas based on the following: 1. When was your pool last drained? 2. Do you have a lot of trees/bushes around your pool? 3. When was the last filter clean/maintenance done? 4. How many hours per day do you run the filter?

Shout out to Affordable Pool Service! Very personable and professional. Arrived within a day or…read moretwo of my request and replaced my horrible old pool pump with a brand new shiny unit. Thank you, Shad!!

it's pretty sad when a person has been in business 11 years and the only review he has is one he…read morewrote himself. Shad S is the owner of Affordable Pools. my experience with his services included him not showing up or calling to cancel, showing up late, giving a diagnosis of needed repairs and then never sending the estimate as agreed upon, giving the realtor a false diagnosis of needed repairs and a false estimate of costs for repairs. I had 3 reputable pool companies who gave me consistent diagnoses and estimates of repair costs. I would not use or recommend this company.

No one else either responded or politely declined to come out to work on our Jacuzzi tub. The…read moreexterior hatch is small 12x12. I honestly am impressed he was able to manage it without having to carve out a section of the exterior wall, but he removed the hatch frame and put it back after. He was able to get a little more room. Dave brought a pump just in case it was toast, but he also had the actual defective aerator circuit part that was blown on our pump. He is available during the weekends. 100% recommended. Communication was great by text and email. He was spot on at the 11am apt. The payment was easy for the deposit prior and f/u after apt for the remaining balance. He also fixed the leaking tub faucet. Knowledgeable for all plumbing needs. Thank you.

Rodeo Spas is a great business / owner (Dave) to work with. Dave is very experienced and took care…read moreof our hot tub. He charged me a upfront fee ($125) to come and advise me of the issue, and quote me the required parts & labor. Dave was able to find and order the required parts and complete the repairs in a "timely manner". Since I wasn't familiar with either the chemicals and balancing the chemicals, Dave stopped by and showed me multiple times after the repairs were completed at no charge--I highly recommend Dave & Rodeo Spas! I'm

Out of Benson but services Tucson. Avoid if you want or expect to be able to reach him when the…read moreissue is important like a pool turning green or a pump out , whatever, He does not answer his phone nor does he see fit to answer text messages. When I tried to get him new work for a next door neighbor, he never returned her or my messages. When I called him on it, he did not show up again. One man operation who says he is sick all the time or thats what he claims . Find someone else to lessen aggravation.

Eric has taken excellent care of our newly redone pool. Finding the right balance in the first…read moreweeks was not easy, but Eric made sure we never had issues. I love that he is always on-time and let's me know if he has to change his schedule in any way. As a small business owner, I can tell you that he takes care of us in the same way we try to take care of our customers. Highly recommend.