Absolute Heating and Cooling is, as always, professional, straightforward, and detail-oriented. They don't miss a thing and provide an accurate diagnosis and results quickly. No one is better or more reliable. I've trusted them for years--thank you again for the outstanding service! read more

I recently replaced my AC and choose Absolute as my contractor.This was the best choice I made with a high quality unit at a great price and workmanship was excellent.Bill was a pleasure to work with .If you need a replacement or service I would highly recommend this company of over 20 years in our community. read more

Guy from Absolute heating & cooling returned to repair heat pump heating winter issue. He is very honest and professional along with Juanita in the office .I have trust issues and told American Home Warranty I only wanted to work with Absolute Heating & Cooling ! I've had bad experiences with other companies just wanting to add freon at 65$ a Lb and not solving the problem ? I absolutely trust this company Absolute Heating & cooling , tech Guy & Juanita , you should too! Honest & prompt , local small business not a big corporate one as many others . Juanita in the office quickly set up my appointment ( through American Home Shield warranty) thank you ! Guy the technician was here within 6 hours ( got August) and professionally diagnosed and repaired my heat pump / ac . Thank you both for the swift professional service . read more

Absolute Heating Cooing and Refrigeratio - Value leak in heat pump caused loss of Freon cost of Freon 65$ lb - Heating & Air Conditioning/HVAC Near Me - Sahuarita, Arizona

Excellent customer service and quality repair. Our A/C went out on one of the hottest days during a heat dome that lasted for several days. Janita, Jordan and Chad worked very well together as a team and got us up and running in no time, Thank you Absolute Heating and Air Conditing. read more

Absolute Heating Cooling and Refrigeration was awesome! We were given the run around from a different place and when I called Absolute they were rockstars! They came out diagnosed and fixed the issue the same day and did it quickly! We didn't have to wait for parts due to them already having them on hand! They were up front about costs and there was no surprise charges! The gentlemen who serviced our AC was respectful and easy to work with! The lady in the office was super helpful in getting me paperwork I needed for my warranty company. I will always use and recommend them for any needs for my ac/heating! read more

Referred by home warranty company for broken AC. They damaged the control system, then installed a used pump that lasted 2 weeks. We decided to replace 2 ac/furnace systems as original 19 yo. Installed the wrong AC on one system (5 ton 1 stage, but ordered/quoted/priced a 5 ton 2 stage). They eventually came back and replaced with the correct ac. Gave us a bill for 18K, paid, then multiple abusive calls from office demanding an additional 1K, and they did not provide any of the paperwork for warranty. That took several weeks, and then we paid the added 1K. Now they refuse to provide the annual maintenance specified in the contract. Budget work indeed! Beware! read more

Our air conditioner went out on one of the hottest days of the year. AHS set us up with Absolute. The office manager was so nice and helpful and gave me a time for the very next day. She said they would call before they came out, which they did, twice, but unfortunately my phone was not working, so I didn't get the calls. Short version, I called and she immediately called Guy and his crew, and they came out that day and had it working within an hour. He was very nice and cordial even after me missing their calls. A wonderful company that we will definitely continue to use. read more

I was pleasantly surprised when I was assigned to Absolute by AHS Home Warranty. The scheduling was quick with the office and they got Guy's team out to my house 5 days earlier than the first contractor I was assigned. They quickly diagnosed and remedied the problem and had our A/C unit back running in no time. Guy was patient and answered all the questions I had about our current system and explained the common issues I may experience and the costs associated with repairs vs. a new system. (Of note, this was prompted by my questions directly and by no means him trying to do a sales pitch). They were on time and professional throughout. I feel I discovered a reliable honest company in Tucson. read more

Used Absolute again for periodic maintenance of our heat pump and had exceptional service as always.

This is the second unit they have installed for me. Bill gave me a great price on both an AC and Furnace. They arrived on time & the install went without a hitch. In the future, I know Guy will keep it running at peak performance. With a lot of shady AC contractors out there (I'm lookin' at you, Hamstra!) it's a relief to find a company so trustworthy. Highly recommend read more

Well, where to start off. Juanita bellew, the manager, (owners spouse so don't think she'll ever be removed) wonderful lady, such a winner that one, horrible customer services skills but from her words "just a button pusher". I called ahs for two ac not working, they came out, fixed one, said they needed parts for the other then closed out my case as completed but clearly it wasn't. Then juanita gives a call a WEEK later saying "I don't know why they needed to order the parts we already have those" and sends another tech out. This other technician says "oh did "guy" (another tech) come out? We confirmed and he knew exactly what was going on. He took apart the machine again said we needed a fuse and a motherboard now which would take months to get. Proceeded to leave with our whole machine still apart and his tools left behind. So we call good ol juanita next day to see what's actually going on and of course the manager knows nothing "call my technician aka SON idk anything" well your technicians have told me multiple stories and I was hoping you can provide clarification on the situation but nope, jauanita hung up in anger after telling me I can go to another company. The second picture is the unprofessional text from the manager after her tech aka son comes out and still can't fix my ac. She figured let's just cancel the whole work order and tell ahs she was verbally abusing us. Lol never once cussed or was out of line. Miss manager just couldn't answer questions properly and realized she couldn't finish what she started. If you want someone to fix your ac don't go here especially in this arizona heat. It's not worth the hassle or the lack or knowledgeable read more

Absolute Heating Cooing and Refrigeratio - Heating & Air Conditioning/HVAC Near Me - Sahuarita, Arizona

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Scheduled maintenance call with them in April. Paid the extra $90 to have our system cleaned. I asked the technician if he thinks it needed to be replaced, since it's almost 21 years old and has given us problems. He said"No, this thing will lasts another 10 years." We'll, here we are 2 months later and our A/C is out. read more

We were assigned Absolute by the Home Warranty Company for an electric heater repair. The tech, Chad arrived, got right into the job and found that a tiny fuse was the source of the entire problem. Chad had a replacement fuse in his truck and within one hour we had heat. Great work! The phone staff is also excellent. This is a wonderful local company and they have won our business at Solterra Realty. Can we give them 10 stars? read more

I am very pleased with Bill Engle, Absolute Heating and Cooling. I had him remove my old gas furnace and gas water heater, and old AC and install new electric water heater and electric heat pump. He did the work on time as promised including adding all the extra wiring for the electric. He was very professional at all times and explained all that was required for the job. His price was much less than two other quotes I had received for the same job. He has followed up to make sure I am happy with everything. Brenda B Sahuarita,AZ read more

These guys are great. They have been to my house twice in the past couple of months, first for a cooler repair and next to troubleshoot a problem with one of my AC units. Both times the tech was named Brian and he showed up in time, did great work and solved the problems quickly and at a reasonable price. As bad as my review was for ARS, this review could not be better. I recommend this company highly! read more

Have used them several times, always come through quickly and efficiently.

Easy Peasy. I have AHS warranty. Called because ac didn't cool. They set up appt With absolute the next day. Guy came out, replaced the capacitor to the compressor. No suggestive selling. The unit was cooling within a half hour. So thNkful for quick service in July in Tucson! read more

Very difficult to work with this company. They were assigned through the home warranty, however they take multiple days to schedule the appointment and require many games of phone tag. When you do eventually reach them, the customer service representative is incredibly rude and abrupt. The service technician that they assigned had to come out on three separate instances and the issue has still not been resolved. I am working with my home warranty now to ensure that they are not assigned as my contractor again. 1/4 Edit For your safety and well-being, I cannot urge highly enough to stay away from this company. After working with another company that scheduled immediately and came out in less than 24 hours, within 15 minutes the technician recognized that there was a leak in the heat exchange (spewing carbon monoxide and gas) and that the unit could have easily caught fire and ignited leaking gas. Absolute replaced the safety part that was triggering the shut-down mechanism due to the leaking gas without noticing a large and obvious leak in the unit. I am amazed that this company is certified as I am lucky to still have my home and my life after this issue. Please seek assistance from any other company in the Tucson area. read more

This company was assigned to me by my home warranty. Called scheduled an appointment and everything went smoothly. I get a call two weeks after the job and payment was completed. The receptionist lady Juanita called and emailed me stating payment was declining and to call back, called back and said payment already processed so I was confused as to what she was talking about. She is sooooo rude she started going off about how she's gone through her statements and that there is no payment, I told her not to talk to me like that and that I would happily provide my statement that reflects payment. Anyway she found my payment and said that it was short $23 because of a fee to use credit/debit, told her that is what the gentleman charged me & she went off saying ohhhhh thanks now I'm gonna take it out of his paycheck goodbye!! I was seriously confused and shocked as to how rude she is. And a $23 fee to pay with credit/debit?! Wow. Even with the home warranty I had to pay $455 out of pocket. read more

Where do I even start? These folks were assigned to me by my home warranty company and after THREE visits to my house over the course of a week they "replaced" a bunch of parts but didn't actually fix the issue. They had to then hand my case off to another company because they weren't staffed to handle the business of a hot AZ summer. So I was without AC in the desert for 18 days thanks to their incompetence. Also, the tech left empty water bottles (trash) next to my house for me to clean up. Their receptionist could use some tutoring in manners for sure. Stay away!!!! read more

Absolute was assigned to me via my home warranty company. Not sure who the lady is answering the phone, but she needs some lessons in customer service or just even manners. The first time I talked to her, she was decent- not over friendly but okay. She gave me some appointment options and I told her I would have been check with my bro in law to see if he could be there to let he guys in to fix the ac. I called back around lunch, got no answer but I left a voicemail. Around 3:30 pm I decided to call back because I hadn't received a call back from them. When the lady answered the phone I said " hi my name is Samantha and I spoke with you earlier about possible appointment time for your guys to come check out my ac." Then she rudely says "well you didn't give me your last name, or your home address so I have no idea who you are." She basically yelled at me for not giving her information that she DID NOT ask me for. She even let out a "OH MY GOD" when I told her that she was about she was about to lose my business. She calmed down and finally made an appointment. My bro in law waited from 10-2, and low and behold they finally show up at 1:45. Turns out that my roof is too tall and they didn't have a ladder that would reach my roof. Let me add that they serviced my ac Feb 2016. And now they don't have the tools to get onto my roof? What kind of company is this? So basically they did nothing for me, and I got yelled at by a very unprofessional phone lady. Wish I could give them "zero" stars. read more

This company came out to run some tests on our AC unit that took 2 days to run. They were assigned to us from our home warranty company. We were not informed when they would be returning to complete the work until the night before and even then the time we were given was off. The work was subpar resulting in the problem never being fixed as three weeks later our AC is still broken. I emailed them recently to discuss this issue and received a short, rude reply back from Juanita. We will not use this company anymore, and I would recommend you don't either. read more

We needed to replace a 20 year old 3 ton HVAC system in May. Bill Engle, president of company and the primary installer gave us a bid for the repair. Came out the same day we called. Quoted us a price for a Trane model XR17 that included full installation, removal of the old unit, permits, sales tax, and scheduled maintenance (2 visits). The quote was very reasonable. Installation occurred several days later. It was done as specified. He was careful in the installation process and fully explained how the unit operated and the new internet/smart phone connected electronic thermostat. We also had the duct work cleaned after installation and that process was excellent as well. 100 % recommend Absolute Heating Cooling. read more

We were introduced to this Company by way of our Home Warranty Company American Home Shield on our Rental Property in Tucson. Not only did Mike, the Owner, Juanita and Linda have to communicate with us as Landlords, but also American Home Shield and our Property Manager. Not many companies can do that well, but Absolute Heating and Cooling did an excellent job! They went above and beyond to coordinate with all parties and although there bumps in the road, they worked diligently to complete the work. They did a fantastic job with the install of our new compressor and air handler. They work very hard to get the job completed to everyone's satisfaction. They are knowledgeable and professional. We highly recommend Absolute Heating and Cooling! read more

Following several days of record high temps, we experienced a 4+ hour power outage. When power returned, one of our a/c units was no longer putting out cold air. We called Absolute and were pleasantly surprised to be able to schedule a service call the next day. Bill from Absolute called when he was enroute and arrived shortly thereafter. He had our unit repaired and running 30 minutes later. It appeared the power surge had blown out the capacitor. Even though he had to be overwhelmed with so many service calls and was working in extreme heat, Bill was not only professional but also friendly with a 'can do' attitude. We are pleased to recommend this company and have dubbed Bill 'Mr. Magic'! read more

Great service, friendly service. I had an AC problem and had waited 2 weeks for the company from Tucson to get parts when they told me it would be another week, I called Absolute and they had the parts and installed them in 4 days! I would highly recommend Absolute to do your Heating and AC work.! The price was even less then their estimate (that is unusual). read more

The company is incompetent. We had to wait a whole week due to their business hours falling on our work schedule for a service. Once the service worker came out, he didn't have a ladder longer enough to get on the roof to perform a service. With 100 degrees outside and no working A/C we have to wait another week to get another worker out to this location. And would they send someone with a long enough ladder next time? read more

replaced my old heat pump very reasonable price and excellent service. arrived when they said they would be here for the estimate the heat pump was delivered the day they said and the next day it was installed they cleaned up and took care of everything very satisfied read more