Ethan was our service person and he was on time, communicative and thorough. Jumped in the roof and…read morewas finished in a timely manner. Company went through a number of hiccups with service people but I think he's a keeper since his dad Matt worked there too.

Today an HVAC tech named Joseph (Joe) Miller came out for seasonal maintenance. Joe was extremely…read morethorough and professional and explained every step he took to make sure my HVAC was operating exactly how it was supposed to and I mean everything was checked. Cool Willy's has been my go-to company for a long time and will continue to be.

I've been using these guys for years now. They always show up when they say they will, they don't…read moretry to up sell all the time. Time after time their quotes come in under anyone else's. You can trust them to give you good value and get the job done. So far, I've used them for. -AC Repair and replacement. -Plumbing repair and installation -Electrical repair -Renovation They are my go to vendor.

I love these guys! They are honest, on-time, and very professional. They installed a brand-new HVAC…read moresystem for a condo in Oro Valley. Thanks to them, I pay less for AC, and I have an incredible unit for many years to come!!! :) Give me a shout!!!

I found out the the main water line had ruptured under my house. Called Goettl and they immediately…read moresent out Caelin to evaluate. He crawled through a very tight crawl space, found the broken pipe and explained that the pipe they used originally was sub standard material and there was a class action suit because of it. He explained that the entire house would need all water pipes replaced due to the sub standard pipes used on my house. I spoke with the office and they immediately set up time to do the replacement, how much it would be and that it would take about 2 days to complete. On time Julian and Jeff came out, did an entire house inspection, and got to work. They couldn't complete the entire house in one day, but since I have 2 bathrooms in my house, they completed all the house except the master bathroom, leaving us for the night with one working bathroom. Julian and Jeff came back early the next day to complete the job. This cheap piping was all through this house, but they replaced all the inside piping with proper copper everywhere, bathrooms, showers, tubs, kitchen, laundry, water heater... all copper, all professionally installed. Perfect! There is a reason everyone has heard of Goettl. Excellent response, immediate action, making sure the entire house was piped perfectly and correctly. And sweeping and cleaning up behind themselves.

I attempted to hire Goettl for a clogged shower drain. There's about two inches of standing water…read moreand drain-o isn't helping. I called in the afternoon to schedule and they offered 1-5pm the same day. That sounded great, the sooner the better. I waited until 5 and no one showed. I re-scheduled because I work on east coast time starting at 2am and any later cuts into my sleep schedule. They advised 1-5pm the following day. Fine. Waited around from 1-5pm again and they never showed. I cancelled because I cannot go a third day of waiting around and no service that I am trying to pay for. Hire someone else if you value your time. Additional note: We also used Goettl recently for a leak in the A/C condensate and they fixed the issue quickly but then they set us up with Quick Restore to repair the water damage and the wall they cut through to get to it. Quick Restore has been an absolute nightmare. I will never use Goettl or Quick Restore again.

This is my number one Choice to keep my Carrier Ac roof unit up to Par…read more Unit installed with the house in 1979. That's a long life. I do my paid Annual tune up with Sampson. Today i have Dylan again and an assistant. They would change my ac house filter at no charge if i have the replacement. But i do it myself every 100 days . ....so its also due this week. ...I get them online now. This is a great Vendor. update later AM. : i needed two areas resealed that might weep or are weeping. And a exposed to the sun/weather insulated wire that finally is cracked and would let in water (rain). So, they offered me a choice i could do it with advice and pictures or let them go back up and finish the three items. So the new house policy is less ladder work for me , so simple decision. Handle it Dylan !! Ok Sir, we're on it.

My experience was far different from most of the reviews. I explained that the system on my rental…read moreproperty was running, but not cooling to the desired setpoint. I also told the dispatcher that I had a two story house with a roof unit, so the tech would need an extension ladder. They sent their most inexperienced tech to troubleshoot my AC. When I arrived at my rental propery, I saw an extension ladder against the side of my house which was far too short to safely reach my roof. I climbed up the ladder, a bit unsure about its stability, and called out to the tech to tell them I was moving their ladder to a more accessible area for the roof. The tech had replaced the condensor fan contactor, telling me it was bad. I commented that the fan was previously running and that the contactor should be good. The tech said that the contacts were burned. Regardless, the contactor worked, and the burn marks are the result of 20 years of service, not a defective part. Former electrician speaking here. The next day, the unit still wasn't cooling so the tech returned. He removed the evaporator cover panel and we both saw the evaporator coil was a solid block of ice and needed to thaw out. I reiterated that the contactor wasn't the issue. The tech said he wanted to leave the part in since the other contactor was so old and would probably fail soon. I told the tech I didn't want to pay $275 for a $15 part, but that I would settle this with the office. We had to wait another day for the coil to thaw. Meanwhile, my tenants are uncomfortable with the higher inside temperature of the house. Fortunately, another tech was assigned to address my AC issue. I requested that the refrigerant level be addressed. The tech confirmed that my system was indeed low. I explained the issue with the unnecessary contactor and the tech told me he would remove that from my bill. In the end, the bill was a wash because the cost of the refrigerant was exactly the same price as the contactor. How convenient. In the end, three days were wasted and nearly $400 spent to get the system running again. I just can't help but think that had an experienced tech diagnosed the issue first, it could have been taken care of for less money and a lot less time and inconvenience. I can't afford to take those chances again so will not be using or endorsing Samson and Sons.

I rarely write reviews, but I wanted to let others know about my experience with FamilyAir. They…read moreinstalled a pricey ac unit on the roof of my townhouse. A few months later I received a very high elec bill. FamilyAir promptly came out, found the issue and repaired it. Over a 6-week period, my bill was $800 higher than in previous years. FamilyAir was very responsive and helped cover the cost associated with the problem. I highly recommend FamilyAir, a company of INTEGRITY.

Required several callbacks on improper installs. I ended up fixing things myself. Rip off charges…read moreand refused to document hours worked. I would recommend only to people I hate.

Air condiioner failed in evening;called for help; first time for technition was 6pm the next day…read more Explained that we are elderly and husband ill; they changed to the next available. The two women who answered the phone: Anisa and Kathy were very kind listened well. Nathan Smith came in and evaluated and fixed the air conditioner. We are very thankful that the company recognized our age and health. Thank you!

Guess I didn't write a review about the pictures you're seeming. I'm pretty sure I did leave a…read morecomment about how some incompetent guy came by and tore a hole into our wall only to realize the pipe is in the ceiling. Tore a hole in our ceiling fixed the pipe and the left. Insulation and holes left exposed... They did sent someone out to fix the situation...but really? Because yelp deleted my review it is 2 year later, you're getting it 2 years later.

We have been customers and members now for about 2 years, and the thoughtfulness shown by Jack,…read moreMaria, and their entire company these past several weeks has gone beyond the norm! With both my wife and I recuperating from major surgeries, they sent a beautiful floral arrangement to us yesterday to cheer us up! We have been extremely satisfied with both their Plumbing and HVAC services, and overall professionalism with the their employees we have dealt with!

I unfortunately ran into some solar and plumbing issues, and finding someone to help with my solar…read moresystem--originally installed by SolarCity, which is no longer in business--felt nearly impossible. Then I called Intelligent Design, and I'm so glad I did! They responded quickly, fixed the problem efficiently, and charged a very reasonable price. They also helped with my plumbing issues, making the whole experience even better. I originally thought Intelligent Design was just an air conditioning company, but they do so much more! When I visited their office, I was also fortunate enough to meet the owner, Aimee, who was one of the kindest people I've had the pleasure of meeting. From the service to the people, this was truly a five-star experience. I highly recommend Intelligent Design to anyone needing help with their home!

I was waiting for a blood test one day when I overheard the man behind me talking about his fifty…read moreyears in the air conditioning business. As I eavesdropped, the man told the listener how small leaks could be repaired, but only to call D & H as they were the best in Tucson. I remembered that conversation two nights ago when our house reached 85°. We called D & H and Moises and Isaiah were here first thing in the morning. They checked the condenser-- measuring outputs and levels of various aspects, and, at my request, shared all the information with my husband and me. It was apparent that our twelve-year-old air conditioner had died. Moises called his boss on speaker phone in our living room so that all of us had input on the brand we would get and how much the new system would cost. We worked out a fair deal for all of us. Imagine our surprise when Jeremy and Caleb showed up just an hour or so later and quickly got to work! These two men worked though the 105° heat with no complaints in order to give us a much cooler house that night. They double-checked their work, measuring the temperature coming from the vents, made sure the furnace worked, and, despite their exhaustion, hauled away all the boxes, old A/C unit and various pieces of trash that someone else was supposed to have done. I don't know that we've ever had better, more considerate or thorough workers than those two! I'm so glad I eavesdropped on the man in the blood test lab that day because I believe we DID indeed find the best air conditioning company in Tucson!

I am extremely disappointed with my experience with D&H Air Conditioning & Heating & Plumbing,…read moreespecially after speaking directly with a manager about what happened. A few days before September 15th, D&H contacted me and offered me a free AC tune-up because I had used their company in the past. I accepted, and on September 15th a technician came to my home. After the tune-up, the technician presented me with different yearly maintenance membership options. I selected the option that was approximately $192 per year. To be clear, I HAVE NO ISSUE WITH THAT CHARGE. That is the membership I agreed to. The problem is an additional charge of $367.64 for a coil guard that the technician installed. During the visit, the technician never clearly disclosed to me that the coil guard would cost an additional $367.64. The way everything was explained to me made it seem as though the work being discussed was included with the membership/service I had just agreed to. I was handed the technician's tablet and asked to sign. There was no paperwork placed in front of me explaining that I was authorizing a separate $367.64 purchase. There was no printed estimate, no itemized explanation that I could review, and I did not receive an email or text showing what I had signed that day. I trusted the technician to properly explain what I was agreeing to. When someone comes into your home as the professional, you naturally rely on them to educate you and clearly disclose what something is going to cost BEFORE doing the work and asking for a signature. Instead, I later discovered that the $367.64 coil guard charge had been added. When I spoke with the manager, he explained that because I had signed the technician's tablet, he did not believe the charge could be reversed. That response is extremely concerning to me. A signature does not change the fact that I was never clearly told, "This coil guard is an additional $367.64 charge separate from your membership. Do you authorize us to install it for that amount?" Had that been clearly explained to me, I would have known exactly what I was purchasing and could have made an informed decision. What makes the situation even more frustrating is that I NEVER received a copy of what I signed on the day of the transaction. No paperwork. No email. No text. Nothing showing the breakdown of the charges. Only AFTER I filed a complaint and the manager contacted me was I finally sent a copy of what they say I had signed. That should not be how a transaction like this works. I personally feel that I was taken advantage of because I trusted the technician's explanation and guidance. Whether intentional or not, the $367.64 charge was not clearly disclosed to me in a way that allowed me to knowingly agree to it. I also previously mentioned that I had not received the air filters that were discussed with me as part of the membership, nor had I received proper follow-up communication regarding the membership. My advice to anyone considering doing business with D&H is simple: DO NOT rely solely on what the technician verbally tells you. Before signing ANYTHING on one of their tablets, ask them to stop and show you an itemized breakdown of every single charge. Ask exactly what is included in the membership and what costs extra. Take pictures of the screen if necessary, and demand that a copy of everything you sign be emailed or texted to you immediately. I also never received the promised air filters or proper follow-up. My advice: do not sign anything on their tablets without seeing a full itemized breakdown and getting a copy immediately. The $192 membership was not the issue. The issue was the additional $367.64 charge that was never clearly explained to me, and I did not receive a copy of what I signed until after I complained. That experience completely destroyed my trust in D&H, and I will not use or recommend them again.

The serviceman finished the project, even though it turned out that our vents went all the way to…read morethe roof. He was very easy to work with and did the job in an excellent fashion.

This company does not stand by their work. Most of the techs do not know what they are doing. I…read morehad a new AC unit purchased through the company and installed. Two years later the unit died due to the mistakes that were made during installation. Russett Southwest will not fix the errors .