Our air conditioning unit wasn't dead, but it was in the process of dying. We called Russett, who…read morehas handled our HVAC needs for decades. We found out Russett sold to Rite Way as of the next day, so we would be dealing with a company we knew nothing about. First, RW was immediately responsive and scheduled an installation project manager to come out the next day. Dominick Stephens arrived as scheduled and discussed options, features, and prices. He was personable and knowledgeable, and made an excellent impression. We made the decision and RW was able to schedule the installation of our new unit the following day. Is that efficient or what!?! The two installers, Arthur Mejias and Henry Arroyo, showed up at 8:00am as promised. They explained the plan and we were thrilled to hear that they had A-frame ladders to go over the wall so they wouldn't have to keep traipsing through our house. That also solved our kitty problem: Oliver has never been an outside cat, but he thinks he would like to go out. So we didn't have to worry about him escaping. Very appreciated. They really knew what they were doing and were incredibly polite. They did a very professional job, including the sheet metal work in the garage. They finished the installation around 5:00pm and then showed us how to operate our fancy new control box. If we were to rate Rite Way on a 1 to 10 scale, they earned a 10 in all categories. We recommend Rite Way and the three employees who made the project happen.

After being upset with the unexpected information about my water lines, I called Rite Way and I…read morebelieve the person I talked to understood my concern, I really appreciated that. I'll keep using them because they do excellent work and they come when I need them.

The serviceman finished the project, even though it turned out that our vents went all the way to…read morethe roof. He was very easy to work with and did the job in an excellent fashion.

This company does not stand by their work. Most of the techs do not know what they are doing. I…read morehad a new AC unit purchased through the company and installed. Two years later the unit died due to the mistakes that were made during installation. Russett Southwest will not fix the errors .

Called this morning and spoke to Brandy to see about having an electrician to troubleshoot and get…read moreour laundry room lights back on after the big storms we had the other day. Zach got the call and arrived on time. He fairly quickly found that the old ceiling light fixture had seen better days and recommended we just replace it with a modern one. So I got to run to the hardware store and get a new one. Once back with the new light fixture, Zach installed it in short order and cleaned up the job site. Great job. Please note, however, their rates are competitive for this market. I do what I can when I can but sometimes you just need a pro. I would definitely use them again.

Melissa and Zach were great to work with. Had my new ceiling fan installed in no time. Consulted…read morewhenever my input was necessary. I believe the quality of work gives me peace of mind. Well worth fee.

Signature and I have an HVAC contract and they have been very good for me. When I had a leak in a…read morepipe I called them. Luis and Lucas came out for the estimate and they were very nice and professional and really made me feel taken care of. These guys worked really hard. The leak must have taken 10 hours to fix over 2 days but he did it. I decided to have them replace my angle stops and when they touched my old galvanized steel it crumbled in their hand. So we had to replace ALL the pipes. Luis was fabulous to work with. A gentleman and man of his word. Lucas and a couple of other guys, I WISH I could remember their names, were also very professional and competent. I would use them again in a heartbeat....but I hope I don't have to.

Dealing with this company has been an absolute nightmare…read more Replaced my whole AC. Was at my house from 8am to almost 10pm. My husband had ti take off work and I had to leave work early because my husband had an appointment. A technician came out with an apprentice. The AC never actually turned on and they had to come out the next day because things outside weren't properly installed. The following Monday (exactly 1 week later), we woke up and the AC wasn't working again. Monday was also Labor Day so naturally, it took my husband 9 calls to get in contact with someone even though this company claims to be 24/7. The issue was, the thermostat wasn't properly installed which turned the whole system off. They didn't have another thermostat to give us, so they took reinstalled our old ones which temporarily fixed the issues. Next day, AC wasn't working again. This time it was a draining issue in the attic -my husband went up in the attic and drained it manically. Technician came out, actually broke it more (which we found out the next day) and left. This technician was at my house till 7-8 at night. Next day, AC wasn't working again. Still a drowning issue. My husband continued to manually drain it himself and took a video of the broke piping that wasn't previously broken. No technicians can come out till the following day. Thursday now, I leave work early for the technicians that are supposed to come 12-2... guess what, no one does. 2:15, I call for an update, 3:30 I call for an update. Technician finally shows up at about 530 -so again, I had to take off of work for no reason. Technician comes out, my husband shows him the video and guess what? THEY DONT HAVE THE PARTS TO FIX IT. So I waited all day for absolutely nothing. Technicians are supposed to come back out today so we'll see if this finally gets resolved. I'm not hopeful. Update: Company never called me to notify me when someone was going to come out like they said they would which annoying. When the technician came out, he had the correct fittings for the piping but he forgot a thermostat so he had to go get one at their store so that added another hour. All the technicians that have come out have been very nice. But that doesn't actually fix my AC. I feel completely ripped off. They replaced my whole system, just for it to take like 4-5 other visits to work . It feels like they're stealing our money. They never even give us the courtesy of calling to let us know when someone will be at the house if they're running late -they just expect us to be able to wait all day. Terrible customer service. Me and my husband are both active duty military so luckily we don't lose any money when we need to leave work early for these things but guess what? A lot of people do lose their income when they aren't actually at work. This company seems to have no sense urgency or caring of others to actually prioritize them and their time At this point, I want/expect a conversation with an owner or manager. I requested that one the phone and the woman said she'd forward me call to someone.. still haven't gotten anything from anyone. It's like they don't actually care. I'd like to know the average amount of apts it typically takes to install someones AC correctly and if it's always so many. I'd also like a discount because all of the issues we've run into have been absolutely ridiculous.

We had a problem with our heater this past winter. This was a real problem because my 90-year-old…read moremother was living with us. Picture Rock's arrived when they said they would, explained what the problem was and repaired it. They also gave us a lot of information about our heating unit, so we are better informed about purchasing a new one when the time comes. They were professional and knowledgeable and pleasant. I would definitely recommend.

We had a shower go out in a guest bathroom on a Saturday and Picture Rocks Cooling, Heating &…read morePlumbing, was recommended on a Tucson community page on Facebook. We contacted them and they were prompt to send a service tech out to look over the issue. After the assessment, replacing the shower body (valve and cartridge) was necessary. Plus having to cut into either the tile and/or the drywall to get to the pipes, would be an additional cost with their contractor between $200-400. Because we thought we could replace the shower/tub set fixtures and cartridge ourselves, we bought the entire kit at Home Depot for the fraction of the cost they wanted to charge us for the set. Picture Rocks told us they would start the repair that morning and would have to come back that following Monday to complete the repair. Their estimated price was $1650 without the contractor's price. However, they were giving us credit for the set we purchased but they couldn't warranty it only their labor which was understandable. I called a family member who is a licensed HVAC and Plumbing company owner in Phoenix. To make sure we were getting a fair cost, he told us they were charging us way too much to replace and install the entire shower body. His company charges for that type of installation up to $800 with no issues. He was taken back by the estimate and told us to find another company. Needless to say, we found a fair, licensed and knowledgeable Plumber here on Yelp. We waited on his estimate and to our surprise, his price was significantly lower and in the same range of what our family member stated. Minus the dry wall repair, which we can do ourselves due to being a small square cut out and the price was fair. Therefore, due diligence is necessary in getting a fair price, even on a holiday weekend (Easter). Don't go with the first recommendation, in a long run, this will save you money.

ARE YOU KIDDING ME?! They have an AI bot answering the phone for them...no way to get to speak to…read morea human or get real questions answered! Finally just hung up and only to have their AI start to harass us via multiple texts!!! I ended up having to block them and report it! So very lame to do business this way... you have NO idea of how big of a client you just lost.

Buyer beware. First of all, I have owned a number of…read morerental properties. Electricity issues are rare and you need a professional. The microwave kept tripping the breaker. The microwave was only 5 years old so I didn't suspect it was causing the problem since I've had microwaves over the years that last 10-20 years. Volt came out and charged me almost $1,000 dollars to assess and supposedly fix the issue. (It was $959, just looked at my checking acct). He also told me he likely needed to come back out again and do a more thorough assessment of the electricity which wouid be another $1500-$2500 since they "could not guarantee the issue would be resolved long term". I declined to agree to this and now realize I was being set up. The breaker started tripping again that very week. After thinking it through, I wondered if it could be the microwave itself. I called another company, Modern Electric out of Green Valley. They literally took less than 10 minutes to evaluate the problem--it was simply the microwave. They charged me $125.00 for the visit. I'm so fuming mad at being treated so dishonestly by Volt Electric. There should be a way to turn them in for this dishonesty and I might just do that to the registrar of contractors. I am not a person to leave bad reviews, but this is a serious breach of ethics by this company.

We have had a service contract with Hamstra for more than 20 years. Great service and easy to…read moreschedule. Dave has personally handled our account - he is wonderful to work with.

We have been with another "local company" for years for installations and service. On a semiannual…read moreinspection on 6/17/26 we were told that our 9 year old split units both had coil problems and repairs would exceed $13,000. Upon checking we discovered that this long time, local company had been sold to a national company/fund which acquires and then operates smaller local companies. We decided to obtain a second quote and Daniel from Hamstra spent 3 hours checking the systems and concluded it was in good working condition. We just signed up for a service plan with Hamstra and will be using them in the future. In our opinion the consumer needs to beware of upselling and if you question a quote obtain a second opinion.

Robert Lewis showed up on time, worked by himself, removed the old water heater, put the new one…read morein, did all the necessary plumbing to get us up and running and had the job done in less than 90 minutes. I asked him a question in the middle of this and he said he would gladly answer any and all questions I had, but after the heater was up and running. He was a professional craftsman with a pleasant attitude. I would highly recommend this company!

I am so impressed with this business. I called, some one returned my call promptly , and I…read moreappreciated that! I was given a quote on the phone for a 40 gallon , GAS water heater installation of $1250.00 to $1350.00. Alan showed up on time, installed the new water heater, hauled the old one away....and we are done! I called several companies in Tucson and the range in price for the same thing was 2,000 to 4,000 dollars installed. That seemed high...(really high). I priced water heaters (gas) and the range was 500 to 600 dollars for a water heater. I get a company has to make a profit, but a company that charges reasonable prices will get me telling EVERYONE I know, and writing reviews. Well done Just Water Heaters.........well done. I give them a 10 out of 5!!!