I have used A1 three or four times now, and they're always able to come same or next day, and their…read morecustomer service is phenomenal. From the people who answer their phones and schedule services, to the technicians, to the managers, they're all great. This most recent time I had an issue with the price of my service, and management reached out to me immediately, talked me through my issue, and I had my problem resolved quickly. They clearly take pride in their service levels, and have a mom & pop shop feel for that reason. I'd recommend this company to anyone.

I use A1 Air Conditioning & Heating LLC both personally and professionally and recommend them to…read morefriends and neighbors. They're reliable, honest, and responsive--everything you want in an HVAC company in Arizona. Always a great experience.

We could not be any happier with the service provided by your staff. From the first phone call with…read moreTyler to the service call with Kyle, we felt confident that Samson and Sons was the right choice. Thank you for faithfully providing stellar service in all areas.

I had 4 companies investigated a random, occasional shut down of my central AC. Only Samson figured…read morethe cause while others tried freon that didn't work and wanted to replace parts for $1100 to see if they might be the cause. Samson found the cause, finding some minor deterioration in the windings of the motor (loss of insulation) but explained we did not need to do anything, and motor could last 2 or more years with the smart suggestion, given motor cost, to wait until it didn't work. Competency, honesty with knowledgeable technicians is a hard to beat combination. I can recommend them without reservation.

The serviceman finished the project, even though it turned out that our vents went all the way to…read morethe roof. He was very easy to work with and did the job in an excellent fashion.

Updated review:…read more TLDR: Russett sold us a defective unit for $9,000 4 years ago, it is still under warranty, but they want $2,900 to do the repairs under warranty. Do not buy Lennox, do not buy Russett. Full story below. Unit is a Lennox, purchased from and installed by Russett, still under warranty. It stopped cooling in mid June so we made some calls. Russett didn't get back to us the first day, so we called another company to at least get an idea of what we were looking at. They sent a tech out same day and he showed me photos of a cracked coil and leaked refrigerant and oil in the pan. Short version: coil needs replacing. He uses an OEM approved part to get us up and running and says hey, just so you know, Lennox has a rough time with warranty claims. So I call Russett again, thinking that as a Lennox dealer and the original installer they will be able to make this right. I call first thing in the morning and try to describe what's going on, then ask if they can help us navigate the warranty claim process. On the other end of the line is awkward silence. Then a vague sentence about "warranty claims don't really work like that." Ok... then can you explain how they do work? So I say goodbye. I've been confused, but polite and civil the entire time. After all that and getting no help on the phone from Russett yesterday morning, a manager called me back in the middle of the day and said he'd like to "help us out." By this point our AC is out in late June and the temp inside our house hit 94. The manager refused to quantify what "helping us out" meant. Does that mean you'll just come over and fix it? "No, but we'd like to help." I say I will call him back later. In the meantime, our unit is down again, this time on a 109 degree day. So I call our other tech again. He comes by for no additional charge and gets us up and running- the temporary patch on the coil is not the problem! Now there is a cracked fan blade and a bad capacitor! He gets us running in 20 min and says if Russett won't help us he'll give a good deal on the labor to replace the broken parts. Fast forward, I called Russett back this morning. I asked them to quantify what "helping us out" actually means, because now we need three warranty parts replaced. He said the discounted labor rate for a machine they sold us and installed, still under warranty, is $2,900. 30% of the original install price to replace their defective crap. When I laughed out loud at this, the Russett manager said "We don't make them, we just sell them." I replied that maybe they should not be selling garbage to their customers. The other company is helping me with the claim and giving me a dramatically better price ($800) on labor for the repair. Original Review Below: Russet sold us a lemon of an ac unit a couple years ago. Still under warranty but springing leaks in the coil. 500 bucks in from a different company for a temporary repair. Asked russet to help us navigate the warranty and got silence on the other end of the line. Ac not working, no help from russet.

EMMCo was bought by Done Rite. Dustin at Done Rite knows all about air conditioners and did a…read moregreat job getting our home considerably cooler for a reasonable fair price. Look for Done Rite. They also offer plumbing and electrical repairs and remodel work. EMMCo is now Done Rite.

Edward, the owner, is a real expert in tankless water heaters. After interviewing five other…read moreplumbing companies and countless hours of research, we met with him and he confirmed what I had thought from my previous experience with Rinnai tankless water heaters. His quote and his approach saved us thousands of dollars and the space for the old tank in our small laundry room. That by itself makes me thrilled we went with him. Then his team showed up and did an amazing job of installing the unit, minimizing the damage, and finding the electric source they needed. They cleaned up beautifully, were quiet and inobtrusive while they worked, and performed some "tie off" work like capping the old air gap on the roof and putting a plate over it on the inside ceiling. Could not be more pleased with these guys!

I was amazed at how quickly they answered my query and sent someone out in a matter of hours even…read morethough it was late in the day! Then I felt very at ease with the tech and his reliability. I would definitely call them again if the need arises.

Considering the weather is tracking to be in the triple digits, I wanted to do preventative…read moremaintenance. Todd came out within the time window we discussed. After is assessment he was transparent about what could be held off on but what also may need to be replaced sooner versus later (my unit is a little on the older side). There was no push to make a decision after the quote but he did let me know I was free to ask questions. :) I highly recommend this small business if you want good, honest work.

Scammed with service plan, treated unprofessionally and intimidated by tech that came to "service"…read moreheater (he barely got within three feet of it before threatening to red tag; he wanted to scare us to sell a new system, a common scam) They only have AI customer non service. I called multiple times and sent an email. Nothing. Shameful.

All they do is work to upsell you on equipment and repairs you do not need. It's like a used car…read moresalesman on steroids. I would stay away from Pride given their recent history

I had a great experience with Platinum Heating & Cooling. When I called, Jay made sure they got…read moresomeone out to my house quickly, which I really appreciated. Manny was the technician who came out, and he was outstanding. He took the time to help me figure out what was going on with both my AC unit and my water heater. He didn't rush the visit, explained everything clearly, answered all of my questions, and made sure I understood my options. Both Jay and Manny provided excellent customer service from start to finish. If you're looking for a company that's responsive, honest, and professional, I highly recommend Platinum Heating & Cooling. I'll definitely be calling them again if I need HVAC service.

We were desperate to fix our daughter's home in Tucson A/C quickly as the temperatures soared this…read moreAugust. Being the busy season, some firms were not even accepting calls. A firm that did give us an appt proposed replacing the entire HVAC unit for a cost of $15k to $20k. Needing a second estimate, we called Platinum Air Heating & Cooling, and are so, so happy that we did. They changed a capacitor and got the A/C going, providing relief from the heat for under $300, and said they believed the existing A/C unit has another 5 years of service in it, very welcome news.

We had a great experience with Frank's Cooling & Heating!…read more Frank Jr. was our technician, and he did an outstanding job installing our new Bosch heat pump. He also rebuilt our heater closet and completed all of the electrical work with excellent craftsmanship. The installation was clean, professional, and everything was done right the first time. The new Bosch unit looks great and has been working perfectly. Frank Jr. was knowledgeable, professional, and took the time to make sure everything was completed to a high standard. We couldn't be happier with the results and would highly recommend this company to anyone looking for quality HVAC installation and service.

My name is Joe Bushelman . We had an ac unit that was going oUt and the warranty company had…read moreFrank Cooling and Heating come out to look at the unit. Tony and Frank made sure everything worked. They came out 3 times to fix things - ALL WITHIN AN HOUR OR T WO OF US CALLING - . They are ,excellent at what they do, professional courteous, and make time for you when its an emergency. Not only do they fix things but they fix things right,and they explain what is going on. They are an amazing company. I HIGHLY HIGHLY RECOMMEND THEM! IT IS THE BEST COOLING COMPANY WE HAVE EVER SEEN! JOE BUSHELMAN joe.bushelman@cru.org