In case you are not interested in the whole story, then suffice it to say, I am quite happy with this company as a whole, and do wholeheartedly recommend you contact them for your air conditioning needs. For any future A/C needs, I will be contacting them before anyone else. So, here's the back story. After dealing with other companies (which will have their own reviews later) I was given the name of this A/C business by none other than the manufacturer of my system. My call to them was answered by Angela, who identified herself as the VP of the company and wife of the owner. I knew what the problem was and what needed to be replaced. So after a bit of discussion on that point, we arrived at just what needed to be done to remedy my situation. It turned out though, the part I needed was difficult to obtain for a reason I won't elaborate on here (it involved a third party). This was a warranty job, and as such, the replacement part could only be purchased from certain vendors (third party).They loaned us a portable A/C unit to at least cool the master bedroom where we spent most of our time waiting for the replacement item. Angela would call us from time to time to check on us; as the outside temperature was well over 100 degrees on most of the 7 days that this went on. When the part finally did arrive, Dennis, the president/owner, who has been doing this for at least 15 years, was the one who came out to install it and pick up the portable unit. And I didn't have to sell an organ to pay the bill. So, good company, good people, and from my experience, I would highly recommend them. read more

It was Saturday after 5. In August. During a monsoon. Black clouds were rolling in and the humidity made the air thick like molasses in Missouri. I had no hope of reaching anyone and frankly, given the nature of the AC industry in high summer in Tucson, I am not sure I wanted to anyone to answer the phone. I had been trying to resolve this problem all day and had admitted defeat. I called Advanced Heating and Air. The first words out of Angela's mouth was not about how busy they were or how many calls she was getting, but were we ok not having AC or was this an emergency because of older family members or infants? She was sympathetic and actually cared about my problem. This is a Heating & Air company? Did I mention this was August in Tucson? If that wasn't enough, she told me it would be wildly expensive for them to come out and fix my problem, so she got the owner on the phone who spent ten minutes walking me through how to fix the problem, then gave me his cell phone to call him if it didn't work. It was after 6 pm on Saturday. It was storming. He reminded me to take proper safety precautions. Please note that I had spent several hours online researching this issue and this information was nowhere to be found. Well, it took me awhile to fix it, but they saved me so much time and money. This review is a poor substitute for my appreciation for such a rare demonstration of honesty and integrity -- as well as customer service that goes above and beyond. Advanced Heating & Air gets all my business and all my referrals from now until Tucson freezes over. read more

Wow! I can't say enough great things about our experience with Advanced Hearing & Air! My family and I are at a rental property and the AC went out last night. I was so worried that with it being summer and a busy time of year specifically for AC repairs, that we would be out of cool air for a couple days. I was surprised when I received a phone call from Angela this morning letting me know that she would have a technician out to me later this afternoon. She told me that Dennis, the owner of the company, would be out to look at the unit and diagnose what was wrong with it. She assured me if it wasn't fixed today that it would be tomorrow. Dennis came to the house looked at the unit and said he neeed to get a part for the unit and as long as that was the only thing that went out, I would have cold air again. He returned with the part and I'm enjoying the cool air in the house again, two hours later! It was such a pleasure to work with Dennis and Angela. I have so much appreciation for Dennis who made my family a priority and worked hard in the heat of the day, at 102 degrees, to make sure we were comfortable. Thank you Angela and Dennis! read more

While we were preparing to sell our Tucson Home, our 3 1/2 ton Trane XL14i air conditioner died (100 degree day of course). We had it diagnosed by Rite Way who wanted $4650 to replace the compressor and recharge it with R22. A friend recommended Advanced Heating and Air so we called Angela and Dennis who moved some work around and came out the day after we asked. Dennis and Sean pulled the old unit out, set a new compressor, recharged the system with R44b (newly approved substitute, much cheaper and safer than R22) and got the whole system operating flawlessly during a brutally hot day. While they were here, I asked them to look at the other AC unit, a Trane XL19i, just to be sure it would be OK. They immediately noticed a bulging run capacitor which tested bad and quickly replaced it, restoring smooth operation. Total bill for 1 compressor change, complete recharge, complete checkout of another unit, capacitor replacement and functional test of both units was $2625. Pretty amazing given this was a 5+ hour job in 100 degree heat. The units now operate flawlessly! Great folks, outstanding workmanship. read more

Living in Tucson where summer temps soar well over 100°, having a reliable AC is everything. I've been with Advanced Heating & Air for years now, and they've never let me down. Most recently, my AC unit wasn't draining water properly, so I gave them a call -- and they were out the same day to fix it! Not only did they handle the repair quickly, but since I'm on their maintenance plan, they also did a full check-up before leaving. They even offered helpful tips, like changing filters monthly (especially with dogs and desert dust) to keep things running smoothly. All the techs have been great over the years, and I love that Angela always follows up afterward to make sure everything's working perfectly. It's such a nice personal touch and shows how much they care about their customers. I highly recommend Advanced Heating & Air to anyone needing HVAC service in Tucson. Fast, friendly, and reliable -- they truly give you peace of mind when the heat is on! read more

Advanced Heating and Air are super people to work with. Angela and Dennis are very personable and Knowledgeable. When my condenser coil went out they worked me into their very busy schedule and got me up and running again in no time - it is August in AZ and temps are consistently above 100. Ricardo, the repair tech has years of experience and explains things in a manner that even I could understand. My condenser is located in the ceiling of my garage and they were working under conditions which were pushing 120 degrees. Ricardo and his co-worker hung in there and got the job done. They took a little extra time and recycled the system several times, making small adjustments to be certain the freon pressure was correct. Their charges were very reasonable and actually came in at the low end of their bid. I will definitely be using them in the future should the need arise. read more

We needed to upgrade our swamp cooler due to the previous owner neglecting the unit and it just being old. We decided to upgrade to a master cooler unit. The owner, Dennis, was very knowledgable and gave us a great price on the unit. He was able to get it installed the next week, in the middle of the Arizona summer (busy season). Angela, who works in the office, was my primary contact & was nothing short of fantastic (as was Dennis). She kept me informed on every step from my very first call, even called a week later to check in and see if the unit was living up to our standards (it is). All in all I wouldn't trust anyone else to do the work. read more

logo should be .... Advanced Heating & Air, call the People Who Care! Really, my AC went out and they promptly came to fix it. Not only that I'm a clean freak & they respected my rules " No shoes in the house! " so they even wore shoe coverings before entering. I really appreciated that. I spoke with Angela who was very nice and even went out of her way to help make sure we were comfortable while going through the process of getting a new AC installed. Now that's service you don't get everyday! They did a great job, anyone who needs AC or Heating I strongly recommend them. Once again Thank You Advanced Heating & Air read more

My ac unit stopped working yesterday. I called advance heating & air. Talked to a chris. He got me a appointment the same day. Before the technician's showed up they gave me a courtesy call letting me know they were 15 minutes away. When Manny and Sean showed up they were very professional. They got my ac unit working again. Come to find out it was just a fuse. They were very honest and reliable. They didn't try to rip me off as other companies have tried in the past. I definitely will recommend them to anyone needing the service. And definitely will use them in the future. Thank you guys. Deeply appreciated read more

I leave town for 6 weeks and the housesitter calls that day to say it's 88 degrees in the house and no AC! So I call Angela from out of state and she gets right on it. Dennis was there the next day and fixed my creaky old AC unit - again. They are so accommodating that when I called last winter - on Christmas Day! - they came out and got heat in my house again! Dennis is a pro - he's seen it all with AC/Heating. Angela really gets what customer service is all about - taking care of the customer in a friendly, concerned way. They're the best! read more

I was referred to Advanced by my solar contractor. I called to get my swamp cooler removed and capped and when I called, Angela was a delight to work with. She got me scheduled and kept me informed and updated all throughout the process. Dennis and his technicians are very friendly and know their job. They all went the extra mile to ensure I was satisfied with the job. I am! Like it or not, they've got a customer for life. read more

My HVAC system crapped out yesterday afternoon. Tucson in July is brutal without AC! I contacted Angela at the office at 5:00PM and she asked if they could come out to the house same day/night. They responded to my house at about 6:30PM and had the system repaired and cooling again by 7:15PM. They are simply awesome, and I cannot sing their praise enough. I will not hesitate to use them in the future! read more

Discovered we had no A/C on a Friday evening before a hot weekend. Advance offered to help us on Sunday but we figured parts wouldn't be available so they showed up Monday morning as promised. They quickly found the problem and located the parts needed. We were up and running in just a couple of hours. At no point did I ever not know what exactly what was going on. Could not have gone better. read more

I was visiting my Grandparents in Tucson when their AC stopped working. I was elated when Angela promised me she would have someone out to my grandparents house THE SAME DAY! She understood I was concerned for them. The techs were kind, quick and honest. The bi-annual maintenance program is an amazing deal and something my grandparents will be signing up for. It would have prevented this issue! read more

Angela will take your call. She is friendly and kind and efficient. She will listen to what you need and guide you to who will help you and how fast it can happen. I am so appreciative of the prompt and courteous and efficient care I received. Thomas was delightful and fixed everything with my air-conditioning unit within an hour plus. Fairly priced. Recommend them highly. read more

Shawn/Shaun was awesome! Convivial, knowledgeable and a great addition to an already awesome HVAC team. I have been working with this company for almost 10 years as a realtor and a landlord. They respond to my clients needs as quickly as they do my own home. I highly recommend Advance Heating and Air to home owners who want an honest, quality job at a fair price. read more

Amazing.They went above and beyond. Went into the hot attic on a Friday afternoon (which they don't topically do due to extreme heat. understandably so) to get our AC up and working. Their workers are amazing. On another occasion they have lent us a window AC unit until they were able to fix the problem. I would recommend this company to anyone. read more

These men are the best at what they do. Like having company service men at your house. They know a/c inside and out . They dont guess by selling you parts hoping it will fix the issue. They do what is needed. I cant begin to tell you about the trouble I have had with others and I have had my share. Dennis and Manny are the best and I trust them. read more

Ac went out over the weekend. Called Advanced at 9:30 this morning. They had the electrical problem diagnosed and repaired with AC back on by 1 pm. Excellent service, excellent response. This is the second time we have used this company including installing new AC unit. Satisfied both times. Will call them again for AC needs. read more