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Vail Heating & Cooling

3.7 (15 reviews)

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Review Highlights - Vail Heating & Cooling

Juan, the owner, called us while visiting his family in Mexico!

Mentioned in 2 reviews

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ComfortX HVAC - ComfortX Logo

ComfortX HVAC

(9 reviews)

We had a routine, pre-season inspection of our home heating by a "big box" provider. The…read morerepresentative came to the house to inspect and declared our system was leaking carbon monoxide, resulting in him shutting down and locking out the system and arranging a a follow-on visit to propose replacement HVAC systems for our home. Suspicious of this result, we found two highly-rated independent HVAC shops - including ComfortX - to perform their own inspections, neither of which corroborated the CO reading. Likewise for the gas company, who came out and also confirmed no leak. So, the CO panic was wrong, whether intentional or not. Jacob from ComfortX was fantastic! He showed how the CO sensors may provide a false positive reading if not operated correctly. He then showed how to test correctly and that the test confirmed no CO. Separately, he DID identify a problem in the controller board that resulted in intermittent heating, a symptom we had experienced the last few years. He was able to isolate the problem to and perform a repair, and got everything fully functioning by the end of the same day. So, rather than us being shut down and waiting for a quote to replace two HVAC systems, instead, thanks to Jacob and ComfortX, we have two fully inspected and functioning systems and a comfortable home, all for a very reasonable inspection and repair charge. It's a huge relief whenever you find someone competent and trustworthy. I am thrilled to have Jacob and ComfortX in my contractor Rolodex! As an added bonus, our house had two systems that were nonfunctioning since we moved in three years ago: air purification and whole house humidification. Numerous visits from various contractors resulted in versions of "We don't know how to do that" type answers. In contrast, ComfortX explained how these systems worked, described what it would take to get them functional and installed optimally, and they will be soon doing the repair that we have been struggling to get done for years now.

With the cost of new HVAC systems rising so high, we wanted to do all we could to get the best…read morepossible solution when our decades-old Carrier system was struggling to keep up during a recent Tucson heat wave. Three AC companies rose to the top after a deep dive into online reviews - prioritizing quality equipment, excellent service, and fair pricing. Furthermore, my wife consulted online AI (ChatGPT) to see if there was something my manual searching might have missed. Sure enough, AI highly recommended a company I'd not even noticed - ComfortX HVAC. We contacted all four companies for quotes. Here are our best experiences among these companies (wherein 3 of the 4 were actually pretty good!): Initial contact & response - #1 = ComfortX On site jobwalk and Q&A - #1 = ComfortX Most appropriate system proposed - #1 = ComfortX Best overall price quoted - #1 = ComfortX Most expedient preparation & scheduling - #1 = ComfortX I know this sounds incredible, but it's all true. We were blown away that these guys could be THAT MUCH above and beyond their competitors, but this is supported by the fact that they boast nothing but solid 5-star Yelp & Google reviews. My point of contact was Matt, who happens to be one of the owners. Matt and his associate, Elias, were back out quickly to efficiently perform an outstanding installation in just one day. We could not have been more satisfied with the entire experience!

AIR4U - Installing a new package unit
 #bestaccompanytucson
 Call today! 520-317-7200

AIR4U

(23 reviews)

So many problems with this company. They were assigned by my home warranty company to replace our…read moreHVAC. We went an entire winter without heat because it took so long. Then, when the gas company inspected it, they found multiple leaks where it was not properly sealed, so I had them out to fix that. When the gas company returned, it still had not been properly sealed. Another contractor just informed me that the entire installation was poorly done and that is why it's not properly sealed. Just totally unprofessional and shoddy work. Our home warranty authorized another company to completely re-install the furnace because it was done so poorly. They also replaced our A/C unit and screwed that up so badly that the unit immediately blew out and had to be replaced, so we went weeks in the middle of summer without AC. Absolutely avoid these guys, no idea how they have received 5-star reviews from anyone.

Here I am almost 2 years later and still have holes in the duct work completed by air4u (dirt…read morecoming in through the vents). The Remi halo is not working still... I have reached out to Patrick on numerous occasions to get a work order from Bill to fix these issues on a new AC install once and for all. Of course, it's been over 2 weeks at this point and I have not heard a word. Bill no longer services Tucson so all work has to be completed by a 3rd party. I never received the check from Bill for the vent cleaning that he said I would be reimbursed for. This has been an awful experience.... If you have also been affected by this company in Tucson we should talk, no one should have to go through this experience.

Southern Comfort Heating & Ac

Southern Comfort Heating & Ac

(13 reviews)

Downtown Berkeley

We began using Southern Comfort to service our old Rheem about a year or so ago upon community…read morerecommendation. My husband is pretty darn handy in regular maintenance and repair but sometimes you just need the experts! For the last few years we have babied our Rheem given it's age and wanting to get it through just one more Arizona season... and this winter was it's last. Ryan came out to check out an issue with the unit continually running once the temperature was reached inside. Basically, it was time for a new unit. Ryan quickly got me estimates for both single and dual stage systems. I reached out to three other companies and we decided that Southern Comfort was who we liked based on our own experience along with reputation. We also liked that when we have service appointments, punctuality and communication is important to them. Equipment was ordered and the unit installed within 48 hours of that. Super efficient, quality workmanship, fair pricing and great customer service. Highly recommend.

We needed service for our AC unit right as the heat about 106 degrees in Tucson. Ryan was at my…read morehouse within an hour and addressing my issues. He was friendly and helped quickly diagnose the problem. He was able change out a fuse and got us back in business before sundown. Grade A quality and service. I've never looked forward to the day that I would need to call for AC in triple digit - Southern Comfort helped make my day a little less stressful.

City Heating And Cooling - Commercial HVAC Tucson Az

City Heating And Cooling

(11 reviews)

Tonya, Chris and the crew are amazing! Tonya has answered the phone every time I've called (with…read moreBob the bird in the background). All communications are immediately followed up with an email, including receipts and quotes. They gave me a very readable and clear quote. Chris knows his stuff when it comes to construction in general which helps in building that quote accurately and correctly. Correctly? You might ask, well, he is the one and only contractor that wanted to extend the pad the HVAC was resting on and it was short by 3-4 feet. There were other telling comments that made me feel at ease immediately. They gave me a great discount for purchasing two units. (Yes, it is such a blessing most of the time to have two units, until you must purchase them.) Chris and his crew came out on the day scheduled. Note: do not set your clock by these guys. AM is AMish. Once they arrived, they were all business. They had both units installed with corresponding Google nests set up as well. At the end, they had everything cleaned up, nice and tidy. All done with friendly professionalism. Just a note, there are two ladies that live here. At no time did either of us feel uneasy. The crew are also animal people and work great around cats and dogs. Although, I did keep mine away, while they were working. I could not ask to work with a better company and people. Thank you so much!!!

I cannot say enough great things about this team. Our AC went out suddenly during 110 degree…read moreweather. They found a slot in the schedule that they could guarantee a few days later, but also spoke with us letting us know they would try to get us in early depending on how other calls progressed, because we had no air at all. They were able to squeeze us in the next day! They were very friendly and responsive, called when they said they would, and addressed the problem very quickly. Most importantly, the service was amazing. They very very thorough making sure they looked at everything even once they found what seemed to be the problem. They fixed it wicket, gave some advice if it happens again and how to prevent it. They are very affordable and offer maintenance, which is helpful if you are trying to get a manufacturer repair by showing the system was maintained professionally. We have happily added them to our contacts for any future heating and cooling needs!

Vail Heating & Cooling - hvac - Updated May 2026

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