Came here for a quick dry cleaning job before a wedding and although a little pricey side compared to others, but they did a good job! Stains gone, smelled fresh, and pressed nicely. Small parking lot but it's pretty quick in and out process with them. Staff was also friendly! read more

I can't recommend this dry cleaner enough. Beyond excellent cleaning, they do truly skilled alterations and repairs. They've rescued and reshaped pieces I thought were unfixable, and everything is finished neatly and on time. Friendly, honest, and fairly priced. A real neighborhood gem. read more

Dropped some garments off for dry cleaning service here 3 times. Prices are very reasonable. Staff are helpful and friendly. The parking is extremely tight so expect to NOT find parking. If you can find street parking, you're lucky... but I'm dead serious about there being no parking here. I just park at Baja Ranch across the street and walk across. read more

New Era Cleaners & Laundry - Laundry Services Near Me - Pasadena, California

This place is the best with the clothes they do them so well so clean for so many years I come they got the best crease an can fix everything an alvina the lady so nice an sweet she make u come back new era cleaners awesome read more

Very convenient. Been coming here for decades. Friendly staff. Never had a complaint or mishap with any of their services.

I work night shift....a dropped off a suit at 730am for my sisters wedding....im back a week later at 730am and the doors are locked with workers inside saying it's closed. I just worked 12 hours, I don't wanna deal with this bs read more

I had 2 pants hemmed there. One pair was fine. For whatever reason the other pair were the wrong length. The owner took them and said they would take care of it. When I returned to pick them up, they were handed to me wrinkled and not repaired. They told me I'd have to pay the full price all over again. I was perfectly willing to pay half since the problem could have been mine or theirs. They said no. The right answer should have been "we will take care of this." Another customer lost forever. I'll take these elsewhere. read more

This place is too notch. I've been going here since I was a teen and they've always treated me with respect and had excellent service and value. They're very direct with their work and never fail. I've asked them for additional help that didn't necessarily involve clothes but did require sewing and they did an amazing job. Extremely reliable and convenient for anyone in the area. They parking is convenient and offer every service imaginable. read more

Awesome family owned cleaners with great service. Love the quality of the dry cleaning and for their prices, it can't be beat!! Support the locals and get ready to be impressed! read more

Susan is the best! She has done many alterations for me and I am always pleased! I only trust her with my pieces.

Worst Customer Services!!! STAY AWAY!!! The owner Forcing me to pay extra for work that wasn't done right! They do NOT know what they are doing. The Alteration lady and the two Mexican Women have the worst attitude and would not acknowledge how they messed up. They only ignore you and repeat them self with useless excuses! I took in my dress a week before my best friends wedding. I told the front desk lady how I wanted the dress to look and how short it needed to be. I wore black heels which are the Same ones I brought but different color as the ones I went in the second time! She DID NOT PIN THE DRESS OR MARKETED IT!! She just said I'll leave some notes for the alteration lady. Okay, I was confident she knew what she was doing, how wrong was I! I went to pick it up 4 DAYS later to try it on and see that they only took 1" off a dress that would fit a 6" foot person!! I'm 4'11!! The ladies refused to help me or correct the mistake unless I paid More! What?! I asked for the owners phone number after they insisted I needed to bring the black shoes (the SAME ones I had with me but just Different color)!!! I talked to him and told him everything that happened. He called me back 10 min later saying how I requested 1'' inch off and I said yes of the distance between the slip and the front of the dress. So he kept going about how I was wearing different shoes and he needed to check the cameras. Unbelievable!! I asked for my money back which was $40 dollars for just an inch off!! He said NO, that I need to pay or he can't help me and then Hung Up the phone on me!! In all my years Never have I experience such idiotic and ignorant people and service. NEVER AGAIN! Thanks god, I found a better place up the street. I mentioned what happened and she told me that she's had customers come in with the same issue. She's very sweet and she charged me HALF THE PRICE! read more

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I was really happy with the service I got.I have been going to a different place for over 20 years so i think i was getting a old timers price I had (18) assorted items and it came to $122 at first I was like WOW that's alot but then again like I said I was probably getting a deal at the old place that is now way too far away from me to just go and get my dry cleaning done. So i took a chance with this place the lady at the counter was super nice and I saw that their were a lot of customers so I'm pretty sure I'm going to keep coming back,im just not going to wait till I have (18) items to clean...lol read more

New Era Cleaners & Laundry - Laundry Services Near Me - Pasadena, California

It's a really good cleaners. Very reliable service, great customer service, and very efficient. The first time I went here to drop my clothes off the staff was very friendly and it's a very fast return on getting your clothes back. The prices are also very reasonable. read more

I don't come very often but have used their tailor services in the past, so I decided to give it a try. The tailor was not there when I came and the lady attempted to mark for the alterations. I told them that i would need the jacket back by Thursday and was told it was fine BUT they would call me when it was ready. I waited and waited and got no call. I went by 3 times at 9am to pick up or check on my garment and the doors were locked each time (despite tha sign on the door saying they open at 9am). Now I'm frustrated. I finally get there one day and the lady in the front says "we would never call you, its been sitting here". Unfortunately, the alterations were not right and I was told I would be charged AGAIN to change it. I didn't find that fair (the tailor should have been there since I was told she would be) but left it. I called a few days later and asked if the owner was there and was told yes (this is by the same front register lady) so I asked to speak with them and agree refused. She began to argue with me about the situation (yet couldn't explain why no one was at work at 9am) and I'd have to pay the entire amount. I asked for the owner again and now mysteriously...... they weren't there. Well, I hope they have a chance to see now and rectify the situation asap. read more

New Era Cleaners & Laundry - I'm just hoping the owners see what is going on and rectify this situation with me ASAP. - Laundry Services Near Me - Pasadena, California

I have nothing but great things to say about this place. I've been coming here for years the prices are very reasonable and I never have any issues with my clothing dropping off picking up or the condition when it comes back to me. I highly recommend them. read more

I would go somewhere else if I were you. They charge you extra if you need to make any adjustments after they've already measured you. What a scam! read more

I have been a customer for many years they always do a great job on all my suits they leave the creases just how I like them I never have any complaints. I can see why they have been in business so long and have such a great reputation. Highly recommend coming here if you need your clothes dry cleaned. read more

New era cleaners is the BEST! The customer service is excellent and the prices are very reasonable. My clothes always look so refreshed when it pick them up.The get the job done in a time manner. read more

I've been coming here for several years after my other cleaners was closed down on Fair Oaks. I must say they have fast friendly service and I've never had an issue with my laundry. I do the laundry service which is a bit cheaper than dry clean since I use my shorts for works. They also to alterations and had my pants customized by alterations. Ask for their discount also;) read more

Sent in a suit and a jacket for my wife. My wife's jacket came back with white marks on the lapel (which weren't present when I brought them in) and my suit pants still had a stain PLUS an additional stain. Looks like we'll be looking for another dry cleaner... read more

Tony M I've been going to New Era cleaners for quite some time and I am well pleased with there services. They are prompt to serve you and the results are great. I know my cloths will be laundered correctly and in a timely manor . The people are very curtious and friendly. Thumbs up for New Era cleaners !!! read more

I come here every other week to get my shirts laundered. The staff is friendly, the prices are very fair. They also do a good job on my suits. The location leaves a little bit to be desired but I'll take it because of the discount on the price compared to other cleaners on Lake. I shopped around on Lake before I started using them because of the price. read more

MY CLOTHES SMELL LIKE DIRTY WASHING MACHINE NOW. I took my jackets in to get cleaned and was told to come the next day after 6pm. When I was there the girl who helped me would not open the door and apparently does not know how to communicate like an adult. After having to wait another day I picked up my jackets and they now smells like a dirty washing machine and still dirt stains I needed to be removed. Definitely not going back and would not recommend read more

These guys are the best! Kind, professional, on time. The seamstress fixed a broken zipper in 30 seconds that other seamstresses said would have to be replaced and would take upwards of a week (and cost $35). I have found my new neighborhood dry cleaner and tailor. read more

Dropped off some flags to be ironed out and was treated nicely. And they did a great job!

Outstanding Customor Service, Great Attitude, Great Prices, I go once a week and they do not disappoint, Would Highy Reccomend

Great place for dry cleaning! Dropped a couple jackets off and they took care of em within a day. Will be returning!

I have been doing business with New Era Cleaners all my life, in fact my father use to work there. Many cleaners claim to have good service however, New Era has proven through time to be the best in town, fast prompt and professional service. Hands down best around, don't deal with any other clowns, New Era can clean anything from shoes to gowns. Give them a try, you won't have a frown read more

Been going to New Era on Orange Grove for several years - great service, friendly and courteous staff and laundry/dry cleaning always ready as promised. read more

I have always enjoyed the welcoming environment upon entering New Era Cleaners. I get all of my pieces back in great clean PRESSED condition. There are always coupons available online! read more

I've been coming to New Era since I move to Pasadena! Since then and up to now never have a problem with them! The staff are nice and very professional! They even ask you when do you need it and they are always accurate! The best part of it they have the cheapest price in the PASADENA! Highly Recommended! read more

I have been taking my clothes for several years now. They have always been prompt and professional. I trust them with my clothes, and I will definitely continue using them as my source for alteration and dry cleaning. The young lady that is there on sat morning is exceptionally professional and friendly. Thank you read more

Great price on laundered men's dress shirts. $1.45 per shirt! I couldn't find anywhere else for that price. The place is huge. They do all the work on site without outsourcing. No complaints yet. They tag the shirts by putting a paper label through the button hole instead of putting a masking tape directly on the shirt tail and leaving a mark like some lame dry cleaner did to my shirt. Save a few bucks by bringing dry cleaning coupon from their website. read more

Been coming here for 20yrs always great service, I drive 15 miles every week for the quality, of service they provide!!! Clothes are always pressed just right, and the cashiers are always in a great mood read more

My husband has been coming here for years, they have reasonable prices. I've been getting things dryer clean for a year now but I'm finally writing a review because they did an awesome job hemming my bridesmaid dress for great price it was ready in a few days. They also gave a changing room unlike several places that I've been to. read more

The worst cleaner they lost my sisters purse..a juicy couture bag a $350 dollar value..the manager never confronted us to explaine wht happen 2 the bag n all the employees never had a clue were was there manager when we asked for him always trying to avoid us..will never go there again ..n does not pay anywere close to wht ur item is worth.stay away from there.. read more

If you have nice clothes made from wool and silk do not take it here. Their cleaners took the shine off my clothes and made a nice shirt to a raggedy one. I might as well have thrown it in the washer. They did do a great job of clean and press for my work shirts, but they did not process it well and it has this awful rancid smell to it. I would not go back again. read more

On 6/14/2018 I came immediately to new era on Los Robles and orange grove to pick up 5 garments and a fitted all white new York Yankees 5950 cap (which was in mint condition) that needed a light cleaning. Not to mention, I bring clothes and stuff at least 3-4 times a month to them. Well, let's just say that when I came to get the hat the brim was soggy and flimsy, the section where the logo is was all wrinkled and the integrity of the hat was compromised due to a lack of professionalism that they claim on their website as well as the back of the yellow receipt in light grey writing. I am a hat collector and any of you that are know that these types of hats are generally around $40. Unfortunately, the hat is ruined and all they told me was a bunch of excuses trying not to take accountability for their own mishaps. I advise t each and everyone of you to not bring no business to this establishment because your belongings will be damaged. read more

I find their cleaning services to be satisfactory - I have been using them for about a year - but the customer service leaves much to be desired. Three times I have been in to pick up my clothes before work and have been left standing at the counter, while the woman responsible for working the front has acknowledged my presence, but continued to do something with clothes, paper, etc. in the back that she felt was more important. If a person is standing at the counter at 8:00 am on a weekday morning, odds are they have somewhere to be. This business needs to bear in mind that if they aren't attentive to their customers, there won't be very much stuff to fiddle around in the back with. read more

I've been coming to this cleaners for give or take 10 years, the customer service is amazing, I'm always treated with respect. My clothing is always well cleaned and when I have a problem with something the owner addresses it and finds a solution. If you're ever in need of a good cleaners you should give New Era Cleaners a visit. I highly recommend this place. read more