Let me start by saying, I've neglected my car for a while. I got it up and running about a month ago but hadn't gotten around to getting it properly checked out because it seemed to be running fine...until it wasn't. On a Saturday when I started it, it was accelerating when I wasn't pressing anything. I ran a quick errand and when I started it back up, the issue was gone. With my family coming to town in a few days, I knew that I needed to get my car looked at and squared away before then. I read a bunch of Yelp reviews and decided to message Neue on Sunday. I was able to secure an appt for Monday morning for them to assess my car. The entire process was great. Dropped my car off on Monday morning and Nick asked a bunch of questions to get as much info as he needed going into the assessment. They got me an Uber to take me home. I heard back in the afternoon on what needed to be done and the cost. After getting the work done the following day, another issue came up that required my car to stay in the shop for another night but they didn't charge me for fixing that extra issue! Received a call the next morning saying they were doing the final check to make sure everything is good to go and they'll give me a call when my car is ready to be picked up. They called an Uber to pick me up from home and bring me to the shop, which was super nice and helpful. It's always extremely daunting to select a car repair shop when I know nothing about cars. I really appreciated how communicative they were throughout the process. I was told what needed to be done and how much it would cost. They also emailed me the quote at my request. The last shop I went to didn't provide a quote. I found out the cost when I got the call that my car was ready to be picked up! I definitely plan on bringing my car to Neue Auto if it ever needs work done again. Hopefully I won't need to, but at least now I have a place that's less intimidating :) read more

Big shot out to Nick and his team at Neue Auto. Thank you for the Magnificent service!!!

Needed AC repair, since mine has been out for about a year and a half. I was finally able to go in a get it serviced and had a special for 99 dollars to get it diagnosed which was already a win compared to most shops with diagnostic prices upwards of 150 or more. They got me in on Thursday, and were very quick, responsive and patient when explaining my cars problems. It was also very nice that they did a complete inspect of my vehicle, and found another potential problem. I ended up needing to get a whole new AC replacement which is not cheap! Lol but they were very patient with me, answered my questions, and gave me time to decide what I wanted to do. I ultimately decided to fix it because it's getting way to hot to not, and not in the market to buy a new car. Another plus was that they had all the parts on island, and ordered it as soon as I gave the go! Car was in the shop over night and everything was ready right in the morning!! ANOTHER huge plus what they offer to order you an Uber to wherever you need to go!! It was so convenient Thank you for revamping my AC system, it feels amazing to not have to drive with my windows down anymore! Such amazing, kind, quick service, and ultimately worth the price. Will definitely be coming back in the future with more of my Chevy problems lol read more

Took my car in for A/C issues. Got it diagnosed and they provided me with a solution. It was great. The next day, they called to say that my radiator was leaking (which for some reason, wasn't apparent or visible when they checked the condenser). I started to get triggered by all the horror stories and reviews you hear and read about mechanics adding and adding additional things to what you came in for. But since I was already committed to repairing my vehicle, I decided to proceed with the additional repairs. Yes, I could've declined and got a 2nd opinion, but time lost and energy wasted is not my thing. On a positive note, they were very quick. read more

Amazing Service! THANK YOU to the team at Neue Auto! We have an X3 and took it in for an oil change.. Best Value!!! Under $100!! Making an appointment was easy, they even called us and reminded/ confirmed our appointment. The entire staff from start to finish greeted me with a smile and made me feel confident and comfortable dealing with "car stuff". They even delivered my car back to me at no additional cost! We will be back and we will refer all our friends and family to your business! Thank you! read more

The good folks at Neue Auto have excellent customer service, especially when updating their customers throughout the service process. In my case, they tackled 2 of 3 urgent concerns on my Chevy Cruze (coolant leak and bad front wheel bearings) and was able to use my extended warranty to cover most of the cost! The 3rd issue was unfortunately undetectable for them as it pertained to rough/fluctuating idling and occasional engine stalling at idle. Overall, they provided peace of mind during the process and did their best; even waived the diagnostic fee \m/ Consider checking them out! read more

Great service and honest mechanics. I'll definitely be back for car issues. Very happy customer. read more

They did a great job when replacing my gaskets, car was ready the next morning. Zero leaks since then. Would recommend to anyone needing more service than a tire/oil change! read more

After looking at the Yelp ratings, this was one company that seemed like they were legit. I called and asked for an estimate for a few repair items. They texted later and asked for a license plate number in order to provide me with an estimate. I provided a picture of the license plate. I never heard from them again. My daughter had a similar experience with this company a few weeks before... where they didn't follow up. So they were 0 for 2. Honolulu Ford ended up doing all of repairs to the vehicle. Honolulu Ford did a GREAT job and charged about $700 for the repairs. Neue Auto wasted my time. Why don't they just say they're not taking more appointments until some future date? read more

Responded in a timely manner scheduled an appt. Very pleased with response and price for diagnostics.

Very much love the way they handle my situation. My situation was complicated with history of going to friend of a friend guy who repairs cars. That did not go well. And I had to look for new company to fix my car. I found it! After I talked to the owner of this business I felt he cares and if he cares all his team care. When I met team it was true: friendly, caring, professional, knowledgeable team. I recommend this business for all your car needs! read more

Great warranty work on my BMW 235i (transmission and coolant work) and great work on my Altima's power steering pump! Wonderful people, great work, and reasonable prices. Nothings cheap and it's a business, but very reasonable prices and quick turnaround once parts arrive. Can't say enough great things about these guys. read more

BEWARE! Save your time and money and take your car somewhere else. Very disappointed with this shop. Originally brought our vehicle in with engine problems. They had our vehicle several days as we were told they did a full complete diagnosis. We were told a list of problems and paid to have them fixed. Days later the vehicle still had the same issues. Vehicle was brought back in and they completed several more things and told us the vehicle should be good to go. Just a few days later the vehicle had the same issues. We were then told to bring the vehicle back in "only to be told that we need to replace another part of the vehicle and this should fix the problem". (Which costed more money). So we agreed and paid them again. And just a few days later we had the same issues and nothing was resolved. Shop asked us to bring the vehicle back in again. This time we were told they did a more "complete diagnosis"and found out a different problem that would cost serval thousands of dollars...WHY was this second diagnosis not completed the first time when they charged the diagnosis fees and before we started the repairs? We were then told that they were aware of this issues because they have other customers before us with the same issues! That's saying that they already new the main issues of this vehicle and yet instead of addressing that prior to the initial repairs they just led us on to pay and throw away $4k of money for parts and labor that didn't resolve of fix the problem. And now on top of that they want to charge another $5k for a final repair. Which at this point I can't even trust them if the problem will be fixed. Tried reaching out several times to see if anything could be done since we invested so much money in their shop. Very little help there and most times no response. Do yourself a favor and find a more trustworthy place that is more transparent and not so misleading. Save yourself from the headache and from wasting time and money. read more

Their Yelp page needs updating. I contacted them for a oil change and got a response and was told basically that their business has become very busy and has no time for menial services like oil changes. I have never been to their shop and this was to be my opportunity to check them out because of their fairly good reviews. Mind you that if you type in oil change in Yelp they pull up at the #2 spot. But in reality when it comes to oil changes they should be at the #0 spot. This may or may not be their doing but they sure use Yelp to advertise their business, so in that way it is their responsibility to update it in some way! read more

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Took my 2014 Toyota Highlander here for a service and they so nice . Service is amazing and it was very fairly priced compared to other mechanics in area. I will always come back here now, the lady in the front smiled to me as soon as I enter and explain the cost break down throughly. Highly recommend read more

We've been to Neue three times now for various fixes to our family cars. Each time, the guys were so helpful, courteous, and just really friendly! Husband had been there twice and loved the service and was extremely happy with the repairs to his car, so it was a no brainer to take my car there when it started to make weird noises. I let them know that this car is my only way to work, and they reassured me it would most likely be completed before my next work day. After leaving the car, they called back promptly with a diagnosis. The estimate was very reasonable. They completed the repairs in a day, and I couldn't have been more grateful! They also took the time to explain fully what was broken and what was done to fix my car. No more rattling and rumbling! Thanks so much, guys! read more

It always hurts to get a mechanic bill but it's helps when there's good customer service. Thanks guys!

Car was overheating in traffic. Knew I needed quick turn around to fix to prevent engine damage. Called these guys and got an appointment for the next day. They diagnosed the problem within an hour and called me back and finished the work by the end of the day. The cost was reasonable compared to two other quotes I had gotten. Recommend these guys. Will be going back for stuff I can't do myself. read more

Don't write too many reviews, but took a different car this time and again am impressed on the speed,price and service. Appreciated the explanation and pics! Thank you read more

I was overdue for an oil change and did a last minute research on here for a reasonable price and availability and these guys came through all around! First instinct was to look for a 5 star auto shop and these guys stood out with a lot of good reviews from previous customers! The place was very comfortable as my brother and I watched HUNTER HUNTER customer Service from one of the guys was awesome! Very professional and got us in and out. Definitely my new go to place for my car needs! read more

Neue Auto - Neueauto waiting room - Auto Repair Near Me - Honolulu, Hawaii

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These guys are true professionals. They're not going to jerk you around and try to get you to pay for a bunch of stuff you don't need. They'll even go as far as showing exactly what's going on and explain their work. That was really valuable to me both times I've used their services. Highly recommend this team. I had my tie rods and a few other suspension parts. I will be returning with any service needs I have. read more

Thanks Neue auto for taking care of my car, & keeping me updated. Runs better than before!

The mechanics over there tried to rip me off. All that they needed to do was clear the code on the car because I previously replaced the engine coil for the second cylinder of my car and the engine light was on for that. I told them that previously my car was shaking at idle and it stopped after I replaced the coil and spark plug. If they actually listened to me they would have heard that I said the shaking and lack of acceleration stopped after I replaced the spark plug and coil. But I went to them to figure out why my engine light was on. They tried to charge me 1000 dollars to do a compression test for my vehicle when nothing was wrong. They also took 3 days to get to my car even though I already had an appointment. Don't waste your time with this auto shop.The car drives completely fine. They also never gave me back my fasteners for my bolts for my engine cover. I specifically gave the fasteners for the bolts to Shane at the front desk and if they looked in the car, they would've seen the bolts next to the engine cover. I would've put on the engine cover if I knew they wouldn't have given me my bolts. And I did ask them to loosen the oil filter because I was going to change the oil at the parking lot right when they gave me the keys. I tried to tell them I definitely was not going to drive when the filter was loose because that would be a hazard on them. I just would never recommend to go them. I ended up going to Oahu Autoshop instead and immediately they told me what was wrong. They told me I did not clear the code. And all I had to pay was $60 for the diagnostic fee. I don't usually leave reviews unless the service was beyond horrible if I could leave a negative star review I would, I just wanna let people know so they don't experience the same thing I did with this auto shop. read more

My vehicle had water leaking inside from the roof. Sent a message via Yelp for a quote and received a quick response from Neue Auto. Had their full diagnostic and received a call confirming the leak and the reason why it was leaking. I went with their recommended solution to have the problem fixed and haven't had a leak since. Very informative throughout the whole process. read more

Very grateful for the guys at Neue Auto! I had some repairs done on my 2011 Honda Civic. They were able to fit me in to their busy schedule. I had spoke with Gerramey and Kaleo. The guys were super professional ! They kept me updated on the timeframe and I was in and out in two days. I highly recommend Neue Auto! Mahalo Nui Loa -Spencer read more

Thank you Nick and company - as a senior female, its hard to find trustworthy mechanics - but you guys are great and reasonable. I definitely will be using you guys for all my VW Beetle needs. Thank you for today's service! read more

Brought my truck in few weeks ago for a dying out issue. Called to make an appointment and they took me in right away. They were very detailed in explaining what the issue was with my truck. Everyone there were really nice and always said "Hey Chanel" as soon as I walked in, made a great impression. Amazing customer service and overall great experience. I'll definitely be back for future repairs! read more

I was blown away by the customer service provided. Came in as a first time customer and had them check someone else's work on my Jaguar. In the first 5 minutes of speaking with Cody and the other guy at the front (sorry I forgot name), l was pleasantly surprised that they offered a shuttle and when it came time to repair, they actually took the time to explain what was happening to me in a language I could understand. Other shops have treated me like a dollar sign, just telling me what they think my car needs. These folks explained it to me without rushing, answered questions, and just treated me with patience and kindness that I haven't received other places. Even showed me a video of the problem, which I really appreciated. Excellent customer service! read more

Neue Auto Shop is a top notch business. From the moment I arrived with my Audi the staff was welcoming and professional. I was impressed with their transparency and knowledge. If you are looking for a reliable and honest shop, I highly recommend Neue Auto. Will definitely be returning for future services. Thank you for an awesome job! read more

The staff was friendly and knowledgeable, they made sure I understood what they were doing and why they were doing it. They fixed my electrical issue and brought attention to another issue and let me know how much it would be to fix that as well. read more

Neue auto provided excellent service and was very knowledgeable and prompt in handling the repair of our family van. It was a considerable repair provided but the pricing was incredibly reasonable and was under other repair shops we received quotes from. Staff was courteous and patient in explaining the repair breakdown and pricing. Will definitely be returning customers for all of our mechanical repairs. read more

This was my first experience with Neue Auto. I was shopping around for oil change and multi-point inspection service, and consistently getting quoted at ~$110-120 before tax. At these places you drop off the car and pick it up at day's end, or wait for them to finish - this was an issue as I needed to get to the office and none were within walking distance. I submitted an online message on the Neue Auto website on a Sunday when they were closed, and got a call back on Monday. They quoted me more than 25% lower than their competitors! and I felt confident in their quality of service based on existing 116 Yelp reviews reflecting solid 5-star ratings. The jury of my peers got it absolutely right. Nick from Neue discussed my needs on the phone and found one remaining appointment slot for the next day and I found myself driving into Mapunapuna the next morning. Coming from Ahua St., you turn toward Ewa on Awaawaloa which is perpendicular. You can find the address on the left hand side about 3/4 way down the block (I think). There's no big sign on the street though. You will need to walk or drive down a bumpy little road fronting several warehouses in a row, maybe 40 yards or so. There are two other car-related business you will pass before you get to Neue, which does have a name sign. As soon as I got there, Hyo helped me out by letting me leave my car at the lot even though my appointment was for later on in the morning. Best of all, they offer a shuttle service, but since the driver was out on a run, Hyo ordered an Uber to take me to the office. He also asked about when was best for me to pick up my car, and was genuinely interested in working around my schedule. I felt very taken care of, and another friendly crew member, Jared, walked me back to my car and went to move it while I checked the info Hyo had provided on the Uber driver. A driver came quickly and I was downtown in 15 min. Hyo called about 2.5 hours and said that my car was done. He mentioned the brake pads were half way worn down but still had a lot of mileage, and that my windshield wipers should be replaced. I'd been thinking the same thing anytime in the past month while it started raining while i was on the road - the wipers were only clearing the bottom half of the windshield. Hyo ordered and was able to install the wipers right then. When I arrived back there after another Uber pick up on the house, I chatted with Hyo and Nick at the front desk about what I should be watching for with a 10 year old car, any big maintenance I should get ahead of, etc., and they were so welcoming and easy to talk to, sharing a lot of information with me. I asked a bunch of questions about how the brakes are set up differently in the front and the back and how they work and are inspected, what else they check when they inspect, and other things like that. Again, they were really generous with their knowledge and didn't try to upsell anything; they even explained that my brake fluid was a little bit dirty but that I could wait until next year to flush it. Which is great because the holiday spending is already in full force. Based on my visit and experience, I highly recommend Neue. They are trustworthy, friendly, professional, and knowledgeable. Their prices were more than reasonable, especially considering the shuttle/Uber availability. They even gave me a car freshener with the shop logo on it, that smells like fresh laundry. :) Go check them out and see for yourselves! read more

Great service everyone has so much Aloha they will go out of their way to help you I definitely recommend this business! Heads up if you bring your car in do expect to leave it overnight so make sure you have a ride. Thankyou Neue Auto for all your help! read more

I haven't been in Oahu for more than 30 days and needed work done on my 2003 TJ Rubicon. I specifically needed my tie rods/drag link assembly replaced so I began shopping around for a decent TRUSTWORTHY garage/mechanic. I came across NEUE AUTO and checked out their reviews. I posted a request for service and after explaining clearly and articulated what I needed done Nick at NEUE was the ONLY garage who replied acknowledged and understood. I even had some moron (I never use that term) who's reply was: What motor do you have? WTF does my motor have to do with my tie rods and drag link???? Of anything ask me if it's lifted! I checked out in person 4 shops including NEUE.....of course I just showed up. Bottom line Nick was slammed like the rest however he understood my situation (alone with my son, wife deployed, no other transport, and reporting to duty tomorrow!). He took me in during a federal holiday and used his resources to get me aligned at another shop as a favor. Not only did he test drive after the work was done but took out of his personal busy schedule to drive and get it aligned. In addition he gave me a factual analysis of and ongoing issue (I was aware of) on my rear axle. Bottom line, Nick reminds me of my own sons and how I raised them to be honest, straightforward, and treat everyone as their own. I felt this was my kid helping me out! I have no idea how long you been in business but you keep it up and you're gonna be one of the most reputable auto garages in Oahu. The price was on point and I would have actually paid what the corporate shops charge an hour. TBH One last thing: DON'T allow for the location of his business to be a factor on your decision to allow him to service or work on your vehicle. read more

Neue Auto - Auto Repair Near Me - Honolulu, Hawaii

I was told that my rack and pinion bushings needed to be replaced so by word of mouth I've heard of Neue Auto. So I called to get an estimate and was pleased with the price. I set up an appointment and was able to get it scheduled soon and within my schedule. I was impressed with the quality and service of Neue Auto. Personnel and workmanship was spot on. Definitely recommending to my colleagues and family!! read more

I needed to get my work van inspected asap since I didn't realize that it expired in November. I contacted Neue and they were very prompt in fitting me in. They followed up the day beforehand to confirm and kept me posted on its status since we still had deliveries that day. I am very satisfied with their business model and will bring my van there for further work when the time comes and I will send a follow-up review when the work is more extensive. read more

Initially went in because oil changers said my valve cover gasket was leaking. They did a diagnosis on my car and it was something different from what I was told. They quoted me a very reasonable price. Such good customer service and helped out my issue a lot. My car drives a lot more smoother. Definitely coming back in the future. Thank you guys! read more

100% Responsive,Helpful and Honest I would highly recommend this business to anyone Looking for HONEST auto-repair read more

Gotta say I'm impressed with their operation From getting an evaluation, to estimate, to finished repair No surprises that sometimes happens with small shops, but not with these people they're pros Impressed with their appearance (uniforms), attitude, and knowledge! I'd take my car back for another repair no hesitation!! read more

Excellent and very quick service from Nick and his team! At first i was just going to do an oil change on one of my cars but instead I had them give me a quote for a belt change on another. Their price was reasonable and their communication was great. Unfortunately they aren't open on weekends but they are willing to work with you on drop off times and don't rush you to pick your car up once it's been serviced read more