Neue Auto took great care of me and my car. They were straightforward, easy to work with, and got the job done right without any hassle. Prices were fair and I never felt like they were trying to upsell me on things I didn't need. It's nice to find a place you can actually trust these days. I'll definitely be back and will recommend them to friends and family. read more

Great service. Reasonably priced. Trustworthy! Everything you need from a mechanic shop.

Main thing, I needed them and they responded very quickly. I will consider their services in the future.

I requested for a transmission fluid change. Gavin got back to me quickly. He is so prompt. Scheduling with him was easy. Working with Shayden at the front desk was pleasant. He was very honest, very courteous, very thorough, informative, and kind. The service was well priced. The mechanics did a wonderful job. My husband said, "Overall, this was the best experience at a mechanics shop I been to in a decade." I highly recommend Neue Auto for your automotive needs. read more

The folks at Neue Auto took great care of our Audi A-4. Our usual garage (that claim to specialize in European cars) wouldn't touch our windows mechanism issue. Neue took on the job and the car is all fixed. We'll definitely be back. read more

Nice guys but caused me a $6000 repair. Took my older Hyundai Genesis in for some basic work - A/C leak check, transmission check, and brake light switch replacement. Got the vehicle back (some panels and vents still removed) with a huge warning on the dash for the emergency parking brake not being functional and some other features disabled as well. Mechanics asked that I take it to the Genesis Dealer for a diagnostic since they had more detailed troubleshooting information. Wanting to help get the repair done I took it in and was told that the Emergency Parking Brake Actuator was somehow bad and would have to be replaced which would cost more than $6,000. After bringing back all diagnostic info and Neue Auto getting a second look at the vehicle they confirmed that the Actuator would need to be replaced and it would be minimum $5K. I have no idea how the basic maintenance done could cause the parking Actuator to fail but here I am 5 months later with no good answers and $5K poorer. Overall shop and employees are solid but for the amount of time I've put into this situation and minimal attempts to resolve by Neue Auto I won't be going back. read more

wow. just absolutely amazing customer service. they answered and gave me a quote right away. They got me in so quickly! They were so kind and explained everything to me (just a girl). They truly care and seem so genuine. I truly couldn't recommend a better mechanic. Don't look any further. This is the place. read more

My sister recommended I see Neue Auto for honest and reliable service. After getting my multi point inspection done there, I was very satisfied with their customer service and how fast they got me my car back. I will go back in the next week or two so they can replace both right and left cv axle on my vehicle, I trust and have faith that they will do a diligent job! read more

Excellent customer service. Friendly and professional. Fixed my car to pass Safety Check.

Updating my previous review, oil change was done took about 30-40 mins. They were really friendly and professional. They even accommodated for my OCD of my pedals on the floor. I'm glad I was able to get an appointment in, especially the amount I had to pay for my oil change compared to other businesses. Definitely would use again for another servicing. read more

Excellent service for sure. If you need brake work or other services I recommend Neue.

They did it again....Excellent service!!! My Air-con lasted a week before I had to bring my truck back in, but Nick found the problem and it is running very cold, just in time for the summer heat..MucHo Mahalo's!!! ALOHA!!! read more

Excellent customer service. Other than that get second opinion. paid for diagnostics got the rundown of the problem declined the work to fix myself just to find out wasn't even the problem. Paid for a part I didn't need and paid for diagnostics wasn't even accurate. read more

Neue auto fixed my A/C! Customer service is excellent and work was done incredibly! They kept me updated every step of the way.

Fast service, my car is running great. Small bay down a narrow lane in mapunapuna, but no issues getting in or out. As for the value- the part was $130- labor $750. I'm not a mechanic so I will let others determine as they will about "value". I do feel confident the work was done right and the kid that worked with me seemed knowledgeable and very friendly. read more

I had my Nissan Versa car towed to this Auto shop for engine electrical diagnosis? And they found the problem very quickly and they were very Professional and displayed lots of Aloha in doing so. I would surely recommend this business for electrical engine diagnosis as they found my problem where others had failed or could not even attempt to try? Thank you! read more

I initially went to the Servco dealership to get my periodic servicing, 60k miles. They found that my front brakes needed new pads and rotor resurfacing. The cost was high so I decided to see if there were other places that could do it for less. I created a project in Yelp and got a few responses from shops around my area. Neue was the quickest to respond to my following up questions. The quote process went like this... Me: I'm looking for brake pad replacement and rotor resurfacing. Neue: we don't do resurfacing but we can quote you on rotor replacement. It will cost more than resurfacing though. Me: that's ok, can I get quote for rotor replacing? Neue: Sure, here you go... [quote] Me: That's cheaper than the dealerships quote for resurfacing. How do I schedule an appointment? Neue: Call our front office, Courtney. And I scheduled the brake pad and rotor replacement that day. I appreciate when it's easy to work with a company, and it was easy to work with Neue. The only negative was the location. They are at the back of a very narrow driveway and I missed the entrance from the street the first time. It may look a little rough from the street, but once I got in, Courtney was at the front desk to take my keys. And the two guys that I interacted with besides Courtney, probably mechanics... they were cool and polite. When I got my car back, they turned my car around so I didn't have to backup the length of the driveway. It's small stuff like that, that differentiates good companies for the rest. The new brakes work as expected, no complaints. Don't judge this book by its cover. Neue is like a good book I'll definite borrow again. read more

Did a transmission flush on my truck. They did an excellent service and its was quick and easy.

Went in for issues with my brakes thinking it just needed a brake bleed/flush or maybe a master cylinder. Turns out it needed new rear calipers which I wouldn't have guessed myself. Also had some transmission issues and the guys there worked with me on that and were very knowledgeable and trustworthy. Highly recommend these guys. read more

I was overdue for my 50,000 mile checkup for my Honday hybrid so I called a few places and ended up with Neue Auto. They have some of the best reivews on Yelp! After a few calls back and forth we were all set. They're out by the airport so you may want to coordinate a ride back. I sat and waited instead. They are down a long alleyway so go by the address, you won't see a sign. They got it done in less tham 2 hours as promised! Oops, they forgot to give me back the lugnut key for my tires. No worries, Shay let me know and brought it by and apologized. Their prices aren't the best or the worst but the customer service is excellent. He explained exactly what I'd be getting done and I'm no car expert so I really appreciate that. They even called to confirm the appointment the day before. I ll use them again. I've found my new repair shop. Yeah! read more

Quick response and communicated effectively in the services needed for my vehicle. Able to provide the service requested and explained the value of each service. They also explained which services were a priority for an older vehicle. read more

Neue Auto is the best! I owned many different cars and of course taken them to many different places. I have taken my car here three times already and have always had a great experience. Courtney has amazing customer service. Gavin is always super quick to respond and get me help quickly. Cars can be super stressful. It's good to find a company you can trust. Mahalo team! read more

I made a request via YELP for a quote to replace 4 struts on a Toyota Camry. I received multiple quotes but selected Neue because they were prompt with their response and able to work on the car the next business day. They were not the lowest quote but their customer service is awesome! They replaced the 4 struts and then informed me there were other issues with the car (which was no surprise to me because it's a 2001!). I decided to return the car for the additional recommended repairs because at this point I was very happy with their work and honest pricing. I highly recommend this business and will definitely take my car there for future repairs. And please note I don't often write reviews but this business deserves to be recognized! read more

My car was misfiring and got a diagnostic check from a different location before taking my car here. Got all 4 spark plugs and ignition coils replaced by Neue Repair for $1,000 but still didn't fix the misfire. They offered to do a diagnostic check for $150.00 but I declined and decided to take it to the dealership instead. Dealership found that 2 out of the 4 new spark plugs were loose, they tightened it to spec and fix the issue right away. Called Mike to let him know about the dealership's findings and to my surprise, he got defensive. He said that we know what we did and if you believe the dealership then it's a he said, she said thing. He then said that "I said my peace and will not talk anymore". Basically, they don't stand by their work and will just use the "we know what we did" excuse when you call them back about the work done. Any reputable business would at least acknowledge the possibility that they didn't do it right instead of their response. Very disappointed because they were very easy to talk to up until this point. I talked to Nick, the owner he asked me to send him the work detail from the dealership and we'll start from there. I e-mailed him a copy of the work done by the dealer. Not sure if I'll actually get a response back eventually but definitely won't recommend them at this point. Giving them 2 stars since they were very responsive before and during the repair. Also, gave me a complimentary uber ride to work. read more

Neue Auto - Auto Repair Near Me - Honolulu, Hawaii

My car wouldn't start and needed it looked at ASAP. I called on a Tuesday and they were able to fit me in on a Friday morning for diagnostic. When I towed my car there, Nick helped me at the front desk. Very friendly! Offered a free shuttle service back to work (which was a total plus since it was already a very stressful day). Unfortunately, they couldn't find the cause of my car not starting, BUT since it was in their possession the car started working fine and passing all the tests with flying colors (crazy lol). I got my car back and since then my starter hasn't had any issues. They said if my car was acting up again to give them a call and drop it back off. Overall, I was very happy with the service I received! Pros: FREE shuttle service back to work Fast response time Awesome customer service Cons: None yet :) I definitely will be coming back here for future repairs. Mahalo Team! read more

Service was great! Mahalo, mahalo to the techs at Neue Auto for taking care of my car. Nick, super big mahalo..you and your techs are awesome. May you blessed a thousand times over. My car is an older model, but Nick and the guys took care if it. They are the best! read more

This was by far the best experience I've had with an auto mechanic service. I'm sure you'll agree that this area of business is not known for having friendly, customer service-oriented people. But Neue Auto is the exception. Very organized operation. Not just the process, but even their work area is organized. I took my truck in for what I though was a simple fix and it turned out to be something much more serious. The receptionist communicated with me the entire process, and they even sent pics of the issue so that I could see what they were seeing. Overall, I will recommend this business and I will be coming back in the future. read more

Awesome customer service, they got my suvs AC working like new again. Will definitely bring my car back in the future.

Customer service was awesome the guys there very nice patient understood that I don't know nothing about cars, they went & called all over to find parts for my jeep I will definitely tell everyone to go & check these guys out they value their customers & did a job well done will definitely go back to them in fact I asked them to keep an eye out for the parts that we need for our jeep . read more

After going to Kia and feeling ripped for many years I looked elsewhere. Neue Auto replied here on Yelp quickly with a quote that I couldn't refuse! They were polite and speedy. I was able to get some business work done and before I knew it my car was complete. They showed me some near future things to be on the lookout for, no gimmicks or shady business. Just honesty and professionalism. I don't know who helped me in the end, but he was really nice and helpful. If your looking for a service give these guys a call. read more

Neue Auto - Neue Auto - Auto Repair Near Me - Honolulu, Hawaii

Thank you Nick and Neue Auto crew. I'm so glad I found you and trusted your other reviewers. They are so right, you guys are the best. I didn't realize how much my car was vibrating until I picked it up after you fixed it! Thank you so much for making me feel comfortable and helping me understand what was going on. I appreciate it. Definitely recommend Neue Auto!! read more

Let me start by saying, I've neglected my car for a while. I got it up and running about a month ago but hadn't gotten around to getting it properly checked out because it seemed to be running fine...until it wasn't. On a Saturday when I started it, it was accelerating when I wasn't pressing anything. I ran a quick errand and when I started it back up, the issue was gone. With my family coming to town in a few days, I knew that I needed to get my car looked at and squared away before then. I read a bunch of Yelp reviews and decided to message Neue on Sunday. I was able to secure an appt for Monday morning for them to assess my car. The entire process was great. Dropped my car off on Monday morning and Nick asked a bunch of questions to get as much info as he needed going into the assessment. They got me an Uber to take me home. I heard back in the afternoon on what needed to be done and the cost. After getting the work done the following day, another issue came up that required my car to stay in the shop for another night but they didn't charge me for fixing that extra issue! Received a call the next morning saying they were doing the final check to make sure everything is good to go and they'll give me a call when my car is ready to be picked up. They called an Uber to pick me up from home and bring me to the shop, which was super nice and helpful. It's always extremely daunting to select a car repair shop when I know nothing about cars. I really appreciated how communicative they were throughout the process. I was told what needed to be done and how much it would cost. They also emailed me the quote at my request. The last shop I went to didn't provide a quote. I found out the cost when I got the call that my car was ready to be picked up! I definitely plan on bringing my car to Neue Auto if it ever needs work done again. Hopefully I won't need to, but at least now I have a place that's less intimidating :) read more

Big shot out to Nick and his team at Neue Auto. Thank you for the Magnificent service!!!

Took my car in for A/C issues. Got it diagnosed and they provided me with a solution. It was great. The next day, they called to say that my radiator was leaking (which for some reason, wasn't apparent or visible when they checked the condenser). I started to get triggered by all the horror stories and reviews you hear and read about mechanics adding and adding additional things to what you came in for. But since I was already committed to repairing my vehicle, I decided to proceed with the additional repairs. Yes, I could've declined and got a 2nd opinion, but time lost and energy wasted is not my thing. On a positive note, they were very quick. read more

Needed AC repair, since mine has been out for about a year and a half. I was finally able to go in a get it serviced and had a special for 99 dollars to get it diagnosed which was already a win compared to most shops with diagnostic prices upwards of 150 or more. They got me in on Thursday, and were very quick, responsive and patient when explaining my cars problems. It was also very nice that they did a complete inspect of my vehicle, and found another potential problem. I ended up needing to get a whole new AC replacement which is not cheap! Lol but they were very patient with me, answered my questions, and gave me time to decide what I wanted to do. I ultimately decided to fix it because it's getting way to hot to not, and not in the market to buy a new car. Another plus was that they had all the parts on island, and ordered it as soon as I gave the go! Car was in the shop over night and everything was ready right in the morning!! ANOTHER huge plus what they offer to order you an Uber to wherever you need to go!! It was so convenient Thank you for revamping my AC system, it feels amazing to not have to drive with my windows down anymore! Such amazing, kind, quick service, and ultimately worth the price. Will definitely be coming back in the future with more of my Chevy problems lol read more

Car was overheating in traffic. Knew I needed quick turn around to fix to prevent engine damage. Called these guys and got an appointment for the next day. They diagnosed the problem within an hour and called me back and finished the work by the end of the day. The cost was reasonable compared to two other quotes I had gotten. Recommend these guys. Will be going back for stuff I can't do myself. read more

The good folks at Neue Auto have excellent customer service, especially when updating their customers throughout the service process. In my case, they tackled 2 of 3 urgent concerns on my Chevy Cruze (coolant leak and bad front wheel bearings) and was able to use my extended warranty to cover most of the cost! The 3rd issue was unfortunately undetectable for them as it pertained to rough/fluctuating idling and occasional engine stalling at idle. Overall, they provided peace of mind during the process and did their best; even waived the diagnostic fee \m/ Consider checking them out! read more

BEWARE! Save your time and money and take your car somewhere else. Very disappointed with this shop. Originally brought our vehicle in with engine problems. They had our vehicle several days as we were told they did a full complete diagnosis. We were told a list of problems and paid to have them fixed. Days later the vehicle still had the same issues. Vehicle was brought back in and they completed several more things and told us the vehicle should be good to go. Just a few days later the vehicle had the same issues. We were then told to bring the vehicle back in "only to be told that we need to replace another part of the vehicle and this should fix the problem". (Which costed more money). So we agreed and paid them again. And just a few days later we had the same issues and nothing was resolved. Shop asked us to bring the vehicle back in again. This time we were told they did a more "complete diagnosis"and found out a different problem that would cost serval thousands of dollars...WHY was this second diagnosis not completed the first time when they charged the diagnosis fees and before we started the repairs? We were then told that they were aware of this issues because they have other customers before us with the same issues! That's saying that they already new the main issues of this vehicle and yet instead of addressing that prior to the initial repairs they just led us on to pay and throw away $4k of money for parts and labor that didn't resolve of fix the problem. And now on top of that they want to charge another $5k for a final repair. Which at this point I can't even trust them if the problem will be fixed. Tried reaching out several times to see if anything could be done since we invested so much money in their shop. Very little help there and most times no response. Do yourself a favor and find a more trustworthy place that is more transparent and not so misleading. Save yourself from the headache and from wasting time and money. read more

They did a great job when replacing my gaskets, car was ready the next morning. Zero leaks since then. Would recommend to anyone needing more service than a tire/oil change! read more

Great service and honest mechanics. I'll definitely be back for car issues. Very happy customer. read more