There are those rare times when not receiving the service but complete assurance that there is nothing wrong with your vehicle and that it has been tested with a proper road test and other Diagnostics is the best experience you can receive from a car mechanic. Honesty goes a long way and it's a profound investment toward the future business relationship Once again apologies for resetting the battery literally the morning of my appointment and wasting your precious time. 1 hour of highly skilled diagnostic work and $0.00 on the invoice - no repair no charge level of professional ethics. WOW. read more

Local guys doing what they like to do. Oil change with a tire rotation as part of the inspection. All while changing your oil for under a hundred bucks. Can't go wrong when most places charge as separate services. Oops. Forgot they use full synthetic oil too. My car was done faster than they said it would take and ready when I came back for it. They have a waiting area but I recommend dropping off your vehicle. These guys are thorough with the service and it takes time sometimes. Just a reminder that they are located in an industrial area so large trucks and containers are around so areas can get tight. read more

I contacted this place through Yelp and they were very responsive and patient with me throughout the whole process! Their owner, Nick, was the one who got in touch with me on a weekend (they're closed on weekends btw!!). I was in a hurry to look for a place who does a pre purchase inspection for a car that I was looking to buy from a private party. Not only that they provided the best value out of all the other ones I inquired with but they also worked with me and my schedule and took me in ASAP since the owner of the car was on a time crunch selling the car. They also called me and provided updates with the car, explained stuff to me about the car, and also emailed me a copy of what they found in the car as well. Overall, it was such a great experience! Looking forward to working with you guys in the future. read more

Service, quality of work done was great! Showed exactly what was wrong with our car and fixed the issue. Mahalo TEAM NEUE!! read more

Neue was a blessing to find. After going in circles for three months with a nissan dealer, Tony nissan to be exact. I decided to take my truck to another shop for diagnosis of problems. I did some research on yelp and found neue automotive repair. I sent a message to them on yelp explaining the issue I was sill having even after Tony Nissan replaced all these parts; MAF, exhaust manifolds, spark pluugs, wire, distributor cap, fuel injectors, and this was after I initially had tony nissan do the timing belt replacement package. This is when all the problems started with my truck and tony Nissan couldn't find their own mistake. Neue automotive repair diagnosed the problem and fixed it in two days. Truck is running excellent now. Problem was spark plugs over gapped and timing gear mark off by approximately two teeth by certified technicians at tony nissan. In two days Neue automotive had my truck up and running excellent. It is so amazing. Also, another thing I really appreciate with Neue automotive is their communication updating me of the status of my vehicle or ither issues. Me having a automotive background can see the knowledge and expertise these guys at Neue have. They explain everything step by step. They won me over, and definitely will go back when my vehicle require maintenance or service. Skip the dealers, go to Neue. All the employees are friendly and easy to talk to. read more

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Called Thursday afternoon, was asked to call Friday as they were closing. (No problem). Saw the good reviews and explained I had low coolant and my engine temperature was high. I was told the process is a $185 diagnostic, followed by service. Diagnostic fee applies to service. Called Friday Morning expecting to come in but was told to set an appointment for Monday 9:45 AM. Explained again was looking for a coolant flush. I did not notice any leaks while car has been parked overnight. Was quoted $200-$400 for coolant flush. Monday showed up for appointment. Warm receptionist. Explained that I needed coolant for the car and if possible to be safe an oil change. She told me the diagnostic may take a bit (they are busy) but offered a Uber ride one way and to come back. Pretty awesome. I reiterated to call me and let me know when diagnostic was done. Watched a movie at ward. It's 2PM and diagnostic write up not done. I stayed and waited. They told me I could leave the car but I felt like it's been 4 hours already and no diagnostic and I just want a coolant flush and possible oil change $2200 quote. Showed me a few pictures of oil residue. Suggested oil gasket replacement. Even mentioned car could be a fire hazard. I keep pretty good care of the care and explained a drop in oil in the day before. I declined and asked for just the coolant flush and oil change. Even offered to sign that I declined full estimate. What made me feel terrible was that not knowing or telling me at all that he decided to put 100% water in my coolant while I was away. Usually I would have to agree to any service. I appreciate the oil top off of a quart, but water in a coolant was a deal breaker for me. I asked if he could take that out, offered to pay for a complete coolant flush as I originally wanted. He said there was a coolant leak so I asked to see it. 315 pm here. I have had the car on and see no leaks. I'm disappointed to be refused service, but more disappointed I was told that distilled water would not damage a car while simultaneously being told my car takes specifically 50/50 coolant formula. read more

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I award 5 Star rating to Neue Auto LLC, earned due to the diligence and honesty displayed by service advisor Mr. Alvin Niki and the Automotive Technician that performed the OBD Diagnostic test on our 2013 XC60 vehicle which begin indicating engine warnings, shutoff in safety mode and ending in engine service required urgent. The diagnostic revealed Crash Zone Faults still stored on board. Mr. Niki's explanation was thorough, understandable to this elderly veteran, Mr. Niki recommended I contact Insurance Adjuster explain the situation. Instead of we can fix it, Mr. Niki's recommendation was the wisest. He was not deterred about losing a future customer in explaining that what we needed is a little beyond the their capabilities, given the dealership would have the Vehicle specific diagnostic tools and the ability to factory reset the electronics. We will be having our XC60 veicle serviced by Neue Auto LLC in the future. The Neue Auto provided the service at no cost to me, as explained, we were not able to correct/repair the problem. read more

these people are absolutely terrible can't fix my lights after multiple attempts and my car stopped working after 2k worth repair, complete scam there is no guarantee they'll fix your car right. Rude staff too, no respect for my time. read more

Neue Auto is a great auto shop. They are honest, great communicators, provide fair pricing, and have fixed my Toyota Sequoia on the first visit. Highly recommended. read more

Neue Auto took great care of me and my car. They were straightforward, easy to work with, and got the job done right without any hassle. Prices were fair and I never felt like they were trying to upsell me on things I didn't need. It's nice to find a place you can actually trust these days. I'll definitely be back and will recommend them to friends and family. read more

Great service. Reasonably priced. Trustworthy! Everything you need from a mechanic shop.

Updating my previous review, oil change was done took about 30-40 mins. They were really friendly and professional. They even accommodated for my OCD of my pedals on the floor. I'm glad I was able to get an appointment in, especially the amount I had to pay for my oil change compared to other businesses. Definitely would use again for another servicing. read more

They did it again....Excellent service!!! My Air-con lasted a week before I had to bring my truck back in, but Nick found the problem and it is running very cold, just in time for the summer heat..MucHo Mahalo's!!! ALOHA!!! read more

Main thing, I needed them and they responded very quickly. I will consider their services in the future.

I requested for a transmission fluid change. Gavin got back to me quickly. He is so prompt. Scheduling with him was easy. Working with Shayden at the front desk was pleasant. He was very honest, very courteous, very thorough, informative, and kind. The service was well priced. The mechanics did a wonderful job. My husband said, "Overall, this was the best experience at a mechanics shop I been to in a decade." I highly recommend Neue Auto for your automotive needs. read more

The folks at Neue Auto took great care of our Audi A-4. Our usual garage (that claim to specialize in European cars) wouldn't touch our windows mechanism issue. Neue took on the job and the car is all fixed. We'll definitely be back. read more

Nice guys but caused me a $6000 repair. Took my older Hyundai Genesis in for some basic work - A/C leak check, transmission check, and brake light switch replacement. Got the vehicle back (some panels and vents still removed) with a huge warning on the dash for the emergency parking brake not being functional and some other features disabled as well. Mechanics asked that I take it to the Genesis Dealer for a diagnostic since they had more detailed troubleshooting information. Wanting to help get the repair done I took it in and was told that the Emergency Parking Brake Actuator was somehow bad and would have to be replaced which would cost more than $6,000. After bringing back all diagnostic info and Neue Auto getting a second look at the vehicle they confirmed that the Actuator would need to be replaced and it would be minimum $5K. I have no idea how the basic maintenance done could cause the parking Actuator to fail but here I am 5 months later with no good answers and $5K poorer. Overall shop and employees are solid but for the amount of time I've put into this situation and minimal attempts to resolve by Neue Auto I won't be going back. read more

wow. just absolutely amazing customer service. they answered and gave me a quote right away. They got me in so quickly! They were so kind and explained everything to me (just a girl). They truly care and seem so genuine. I truly couldn't recommend a better mechanic. Don't look any further. This is the place. read more

I initially went to the Servco dealership to get my periodic servicing, 60k miles. They found that my front brakes needed new pads and rotor resurfacing. The cost was high so I decided to see if there were other places that could do it for less. I created a project in Yelp and got a few responses from shops around my area. Neue was the quickest to respond to my following up questions. The quote process went like this... Me: I'm looking for brake pad replacement and rotor resurfacing. Neue: we don't do resurfacing but we can quote you on rotor replacement. It will cost more than resurfacing though. Me: that's ok, can I get quote for rotor replacing? Neue: Sure, here you go... [quote] Me: That's cheaper than the dealerships quote for resurfacing. How do I schedule an appointment? Neue: Call our front office, Courtney. And I scheduled the brake pad and rotor replacement that day. I appreciate when it's easy to work with a company, and it was easy to work with Neue. The only negative was the location. They are at the back of a very narrow driveway and I missed the entrance from the street the first time. It may look a little rough from the street, but once I got in, Courtney was at the front desk to take my keys. And the two guys that I interacted with besides Courtney, probably mechanics... they were cool and polite. When I got my car back, they turned my car around so I didn't have to backup the length of the driveway. It's small stuff like that, that differentiates good companies for the rest. The new brakes work as expected, no complaints. Don't judge this book by its cover. Neue is like a good book I'll definite borrow again. read more

My sister recommended I see Neue Auto for honest and reliable service. After getting my multi point inspection done there, I was very satisfied with their customer service and how fast they got me my car back. I will go back in the next week or two so they can replace both right and left cv axle on my vehicle, I trust and have faith that they will do a diligent job! read more

Excellent customer service. Friendly and professional. Fixed my car to pass Safety Check.

Excellent service for sure. If you need brake work or other services I recommend Neue.

Fast service, my car is running great. Small bay down a narrow lane in mapunapuna, but no issues getting in or out. As for the value- the part was $130- labor $750. I'm not a mechanic so I will let others determine as they will about "value". I do feel confident the work was done right and the kid that worked with me seemed knowledgeable and very friendly. read more

Excellent customer service. Other than that get second opinion. paid for diagnostics got the rundown of the problem declined the work to fix myself just to find out wasn't even the problem. Paid for a part I didn't need and paid for diagnostics wasn't even accurate. read more

I had my Nissan Versa car towed to this Auto shop for engine electrical diagnosis? And they found the problem very quickly and they were very Professional and displayed lots of Aloha in doing so. I would surely recommend this business for electrical engine diagnosis as they found my problem where others had failed or could not even attempt to try? Thank you! read more

I was overdue for my 50,000 mile checkup for my Honday hybrid so I called a few places and ended up with Neue Auto. They have some of the best reivews on Yelp! After a few calls back and forth we were all set. They're out by the airport so you may want to coordinate a ride back. I sat and waited instead. They are down a long alleyway so go by the address, you won't see a sign. They got it done in less tham 2 hours as promised! Oops, they forgot to give me back the lugnut key for my tires. No worries, Shay let me know and brought it by and apologized. Their prices aren't the best or the worst but the customer service is excellent. He explained exactly what I'd be getting done and I'm no car expert so I really appreciate that. They even called to confirm the appointment the day before. I ll use them again. I've found my new repair shop. Yeah! read more

Neue Auto is the best! I owned many different cars and of course taken them to many different places. I have taken my car here three times already and have always had a great experience. Courtney has amazing customer service. Gavin is always super quick to respond and get me help quickly. Cars can be super stressful. It's good to find a company you can trust. Mahalo team! read more

Did a transmission flush on my truck. They did an excellent service and its was quick and easy.

Neue auto fixed my A/C! Customer service is excellent and work was done incredibly! They kept me updated every step of the way.

Went in for issues with my brakes thinking it just needed a brake bleed/flush or maybe a master cylinder. Turns out it needed new rear calipers which I wouldn't have guessed myself. Also had some transmission issues and the guys there worked with me on that and were very knowledgeable and trustworthy. Highly recommend these guys. read more

My car was misfiring and got a diagnostic check from a different location before taking my car here. Got all 4 spark plugs and ignition coils replaced by Neue Repair for $1,000 but still didn't fix the misfire. They offered to do a diagnostic check for $150.00 but I declined and decided to take it to the dealership instead. Dealership found that 2 out of the 4 new spark plugs were loose, they tightened it to spec and fix the issue right away. Called Mike to let him know about the dealership's findings and to my surprise, he got defensive. He said that we know what we did and if you believe the dealership then it's a he said, she said thing. He then said that "I said my peace and will not talk anymore". Basically, they don't stand by their work and will just use the "we know what we did" excuse when you call them back about the work done. Any reputable business would at least acknowledge the possibility that they didn't do it right instead of their response. Very disappointed because they were very easy to talk to up until this point. I talked to Nick, the owner he asked me to send him the work detail from the dealership and we'll start from there. I e-mailed him a copy of the work done by the dealer. Not sure if I'll actually get a response back eventually but definitely won't recommend them at this point. Giving them 2 stars since they were very responsive before and during the repair. Also, gave me a complimentary uber ride to work. read more

Neue Auto - Auto Repair Near Me - Honolulu, Hawaii

Quick response and communicated effectively in the services needed for my vehicle. Able to provide the service requested and explained the value of each service. They also explained which services were a priority for an older vehicle. read more

My car wouldn't start and needed it looked at ASAP. I called on a Tuesday and they were able to fit me in on a Friday morning for diagnostic. When I towed my car there, Nick helped me at the front desk. Very friendly! Offered a free shuttle service back to work (which was a total plus since it was already a very stressful day). Unfortunately, they couldn't find the cause of my car not starting, BUT since it was in their possession the car started working fine and passing all the tests with flying colors (crazy lol). I got my car back and since then my starter hasn't had any issues. They said if my car was acting up again to give them a call and drop it back off. Overall, I was very happy with the service I received! Pros: FREE shuttle service back to work Fast response time Awesome customer service Cons: None yet :) I definitely will be coming back here for future repairs. Mahalo Team! read more

This was by far the best experience I've had with an auto mechanic service. I'm sure you'll agree that this area of business is not known for having friendly, customer service-oriented people. But Neue Auto is the exception. Very organized operation. Not just the process, but even their work area is organized. I took my truck in for what I though was a simple fix and it turned out to be something much more serious. The receptionist communicated with me the entire process, and they even sent pics of the issue so that I could see what they were seeing. Overall, I will recommend this business and I will be coming back in the future. read more

Service was great! Mahalo, mahalo to the techs at Neue Auto for taking care of my car. Nick, super big mahalo..you and your techs are awesome. May you blessed a thousand times over. My car is an older model, but Nick and the guys took care if it. They are the best! read more

Awesome customer service, they got my suvs AC working like new again. Will definitely bring my car back in the future.

Customer service was awesome the guys there very nice patient understood that I don't know nothing about cars, they went & called all over to find parts for my jeep I will definitely tell everyone to go & check these guys out they value their customers & did a job well done will definitely go back to them in fact I asked them to keep an eye out for the parts that we need for our jeep . read more

I made a request via YELP for a quote to replace 4 struts on a Toyota Camry. I received multiple quotes but selected Neue because they were prompt with their response and able to work on the car the next business day. They were not the lowest quote but their customer service is awesome! They replaced the 4 struts and then informed me there were other issues with the car (which was no surprise to me because it's a 2001!). I decided to return the car for the additional recommended repairs because at this point I was very happy with their work and honest pricing. I highly recommend this business and will definitely take my car there for future repairs. And please note I don't often write reviews but this business deserves to be recognized! read more

After going to Kia and feeling ripped for many years I looked elsewhere. Neue Auto replied here on Yelp quickly with a quote that I couldn't refuse! They were polite and speedy. I was able to get some business work done and before I knew it my car was complete. They showed me some near future things to be on the lookout for, no gimmicks or shady business. Just honesty and professionalism. I don't know who helped me in the end, but he was really nice and helpful. If your looking for a service give these guys a call. read more

Neue Auto - Neue Auto - Auto Repair Near Me - Honolulu, Hawaii

Thank you Nick and Neue Auto crew. I'm so glad I found you and trusted your other reviewers. They are so right, you guys are the best. I didn't realize how much my car was vibrating until I picked it up after you fixed it! Thank you so much for making me feel comfortable and helping me understand what was going on. I appreciate it. Definitely recommend Neue Auto!! read more