THE BIG: Love this Nespresso spot in the Domain. Small-ish space but with a small lounging area and coffee to try near the front. Parking is limited to the lot. THE BLACK AND WHITE: Ever since I bought a Nespresso machine, I've been coming to this Nespresso location about once a month. First to recycle my used pods. Secondly to try some new flavors out before third, buying some sleeves to go home. I like how we are able to try the special coffee flavors of the month. They're typically seasonal and my favorite out of the normal bunch is the rich chocolate. It smells like pure chocolate. My favorite out of the limited seasonal offerings is the strawberry vanilla or pistachio cream. THE FINAL BAMBOO: If you have a Nespresso machine, you will be frequenting this store often. Great place to buy coffee sleeves, merchandise, and try out coffee. read more

Super happy with my experience!! Started with Wazi who was so patient with me as I tried all the new espresso flavors. I've never been one to like flavored coffees, everyone that knows me knows, yet he got me to try the limited-edition pistachio....GEEZ, I ended up leaving with hundreds if dollars worth!!! Yes, it was THAT GOOD! You know what made it even better? Mixing it 1:1 with the Freddo Intenso, a little milk, a little sweetener, and plenty of ice. YUM!!! I couldn't get over how good it was, to the point where I was unwilling to walk over to Starbucks and get their humdrum coffee to take to the movies...but instead bought a bright orange thermos here so I can take 2 shots to go. As much as I don't like the set up in this store for buying things when you just want to get in and out, they have this weird system of basically taking a number by taking your name (should also offer an express lane for people who know what they want to just grab and leave), I did love the one on one service and patience I received from Wazi and then Natalie. Because of their patience, I walked out with far more than I intended. Originally, I was just coming in for seven sleeves of my regular basic Lavanto. How boring, right? The store is clean and well organized, and best of all the back room must also be organized, 'cause Natalie was happy to go and check for a new shipment of pods... since I bought everything on the floor, and she returned quickly with a case!! Minus spending a small fortune, I can't wait to return to this store. Personalized service makes all the difference when browsing! read more

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UPDATE! Ok... Nespresso, you impress me. I never thought I'd report to a pod machine but your stuff is qualify. NESPRESSO ESSENZA MINI - this is the smallest of their product line. I knew it was small based on pictures, when I unboxed it the product was even smaller than I imagined - in a good way!!! It was so small, compact, and cute I didn't want to use it and just admire it. It fits perfectly in my office-home (not my home-home, my office). Is it loud? Not disturbing loud but does make a noise and it's very quick and short. Two buttons, one for an espresso shot and one to make a lungo. I have used both. But I'm a latte person so I'm bias with the espresso button. AEROCCINO 3 MILK FROTHER - this is so cool! This heats and froths up my milk so quietly and instantly - the milk is smooth and the foam is light. Lots of foam which can easily turn a latte into a cappuccino. Attempting to create foam art is challenging with the 3 but can be better with the 4 as the 4 has a pour edge and the 3 does not. :: POD CRAZY :: Original pods may be more selective than the Vertuo pods but the ones I need are available. I received a free welcome pack with my online purchase but it was only (3) pods of the Arpeggio (non decaf and decaf). The non decaf was exactly as the profile describe - intense and creamy. Little too intense for me. My original pick were the Volluto Decaffenito which is sweet and light. I like the "light" part and easy to drink multiple in a day. Another original pick was the Chiaro, not decaf but very manage to drink. This was a really good one and glad it was suggested to me. I can easy spend and go pod crazy but I want to spread out the intake of pods as they do have a 1yr shelf life - I don't want to be a pod hoard but at the same time I want to try as many as I can. Came back to the store and bought the Caramello (non decaf) for this weeks sips. Nespresso... I never thought you'd get my wallet but you did! lol read more

Nespresso - Office setup. Don't judge my foam art. Lol. - Coffee & Tea Near Me - Austin, Texas

I come here regularly to pick up some of my favorite double espresso vertuo pods. Chiaro is the best pod for making americanos, it's smooth! Don't forget to ask for recycling bags, they have mail-in and in-store bags. I also like that they have free tastings, just so you can try something new while in store! Seems like they brew a full pod per tasting so it's pretty generous. The store can be quite busy at times so there could be a bit of a wait and feel crowded. My order is pretty straightforward so I've never had huge issues. read more

Nespresso - Coffee & Tea Near Me - Austin, Texas

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Second time here. They get pretty busy. Our first visit we weren't quite sure how they operated since we normally order online but since we were in town we decided to take a trip in person. It can be a bit tight inside on a busy day. They have a menu but it's at the front where the register is. Our initial visit we didn't know that we had to wait until we got to the front of the line to look at the menu. The line was so long it took a while to get there and when we did it took another while to look over it and decide what we wanted. Today when we entered, we were greeted and one of the workers asked for our name and entered it on her iPad and was told they will call us when they were ready to help us. We didn't wait long until they helped us. We got some of our usuals and also got some new sleeves to try. The workers are really nice and they also offer great recommendations. The times we visited they also had promos and offered some discounts. They have a great selection and they also offer samples. Our visits have been pretty pleasant I do wish they have extra menus posted throughout the store not just at the front so that it doesn't take a while to look it over and cause long wait times. read more

First time at this store. We walked in and automatically greeting my a host. We checked in and were directed to try the coffee sample of the day. There was two favors to choose. My name was called and was directed to the person who was so knowledgeable. I had a professional person who answered all my questions about coffee. The store was clean and the staff were friendly and professional. We bought so much coffee and will enjoy it to for a long while. read more

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I like coming here for a quick Nespresso shot latte (complimentary) and to browse the new flavors of capsules they offer. I usually place my orders on their website but placed an order today at their store. They had a black Friday promo today where u can get 12 original capsule sleeves (~$120) and u get 2 nice martini glasses, we had to restock anyway to make Nespresso martinis for guests during Thanksgiving so it worked out well. It's right next to the food court and easy to find in the mall. read more

Nespresso - Peppermint latte - Coffee & Tea Near Me - Austin, Texas

Dropped by to pick up some pods Calli and Ethen took care of me. They were very kind and friendly! I appreciate that. One flavor that I hope they bring back is the seasonal Raspberry!! I tried the seasonal Coconut and it is good. But... Please bring back the RASPBERRY !!!! read more

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Coffee mmmmmmmmmmmmmmmmmmmmm The service was great at this store, Cali helped us order our Nespreso pods, the store has a fun vibe and ambiance! read more

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Updating to say that the Starbucks Nespresso pods are disgusting but I'm enjoying buying regular Nespresso pods....online. Still completely uninterested...actually, repulsed at the thought of shopping in the store. read more

Small little shop that often is crowded. They do pretty well with the wait and crowd management, but if you are looking to sample anything, plan to wait a bit. They have a good selection and once your name is up to be helped, the process is fairly quick. Although Nespresso has a very efficient shipping process, it is nice to go into a shop and sample. Everyone is friendly and seems to enjoy their jobs. read more

The staff was super friendly, and helpful. They helped me pick which ice espresso would work for me! 10/10 read more

Nespresso - Nespresso pods - Coffee & Tea Near Me - Austin, Texas

I arrived and was greeted with a smile. It's always so clean and well kept. I was greeted by Manuel. He is such an asset to this store. He offered so many ideas for me to make delicious coffee. I was also checked out by Evan. He is kind, and customer service was top-notch. I recommend this place! read more

Nespresso - Coffee & Tea Near Me - Austin, Texas

Pushy, corporate, robot people working to earn a living but the experience is not fun for the customer. You can't walk in the door without them demanding your name and filing you into an area to wait even tho there's no other customers. Coffee samples are slow and you can tell the staff doesn't get along. It's overall an unpleasant experience and scheme they have setup. read more

Not the best experience today. I stopped by and was told by the employee in front that I could try a sample, so I did. But when I asked the woman giving out the samples for what I wanted, she seemed really dismissive and not very friendly. After that, I put my name in and grabbed the sleeves I wanted, then waited by the front. There were two cashiers open, and I was the only person in line, but no one called me up. I think their system calls people by name from the iPad, which might explain it, but it felt weird just standing there. The cashiers were nice once I finally got to them, but the overall service felt off today. read more

I've been here so many times to get more Nespresso pods, and more recently for a new machine. I now have two machines and I am constantly getting the vertuo pods, and love their seasonal coffee flavors. Currently, my favorites are the peppermint, forest fruit, and of course caramel. This place is always really clean, catering, and helpful. I don't come here often, I usually order my pods online or on the app, but when I am here, I feel like I can get all my questions answered and honest recommendations for new products and flavors. read more

I went to this Nespresso UTC location and the service was just so slow! They don't do register "lines" anymore and it goes by name. If you expect to go in and out don't bother coming in. I spoke to a couple people who were standing around me and we were talking about it' is taking way longer to buy and pay, and it's a lot different from what we're used to. This reminds me of the Apple Store, but the difference is Apple is much more efficient. If you are looking to get out of here fast, I would not recommend visiting this location, but if you enjoy waiting to pay forever then this is your place. read more

Nespresso - Coffee & Tea Near Me - Austin, Texas

Omg...I went there (UTC) over the weekend and apparently we have to check-in to order our coffee. I was so mad because I was the only one standing in the middle of the store with my baby stroller waiting for my turn while other people ahead of me were tasting the sample. Please help me understand why I have to wait for all of those people (nothing against them) finish their samples so I can get my coffee. I did finally get my coffee after standing in the middle of the store staring at everyone. This is non-sense, it's not efficient for buyers like myself who just want to grab a few sleeves of coffee and get out. I get it if there was a line then I wouldn't mind waiting, but putting my name down on a list, wait for people ahead of me to finish their samples so that I can get a few sleeves of coffee...I'm sorry but you're not 5 star Michelin restaurant. I'm sure I'm not the only one who feels about this. You went from 5 stars to 1 or almost 0 star because of this. read more

Its a small booth located inside Bloomingdales ( Fashion Valley ) first floor right beside the escalator. They offer coffee sample for you to try. They have a lot of coffee selection. If you love coffee, getting an Nespresso Machine is a great and cheap alternative for a great coffee compare to going on coffee shops. The staff are very friendly and knowledgeable. They give good recommendations base on how you like your coffee. I came home with 10 coffee sleeves and some samples. In addition, I love the facts that they recycle the coffee pods for you. You can get a bag with shipping label already on it to put on your used pods and all u need to do is drop it off at any UPS store or just bring it back to any of their store location. read more

If you have or enjoy Nespresso coffee, this boutique in La Jolla has all the coffee you can ask for!!! They have all the new machines, both in original and Vertuo line. It Christmas time so there are some nice Christmas flavors. Also if you go in to the boutique, the barista will make you a custom espresso! Love this place. Go here, have coffee. read more

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All good. Though I usually buy my Nespresso vertuo pods online and have them mailed to my house, every once in a while I'll stop by the store at UTC to see what's new. Good service, tasty coffee, and freebies when you buy large quantities of pods. What's not to like? read more

Rafa went above and beyond to help me get the right size insulated tumbler for my coffee. Bought one for me and hubby!Great customer service! read more

Nespresso - Coffee & Tea Near Me - Austin, Texas

Buying a nespresso machine has been one of the smartest decisions I've ever made. I love the nespresso vertuo plus so much, I had to buy one for my work place as well! I love coming into this boutique. All the employees are super friendly and helpful. I love everyone's recommendations and I value their opinions because they are coffee lovers as well! My kinda people. They are always sweet and generous. They almost always slip a pod or 3 into my bag of goodies. My favorites are the espresso scuro and Columbia flavor pods. I highly recommend the nespresso vertuo plus machine. This will change the espresso game for you. Depresso without my nespresso!!! read more

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Make sure you "check in" with an employee. They will take your name and call you when they're ready to help you. I didn't know this until I saw a customer talking to an employee with a tablet. If I hadn't known I would of waited behind a random person think "this is the line" A lot of people didn't know cause they would asked random customers if "they're in line". The staff are friendly. read more

I used to always look forward to going to UTC shopping mall and getting new nespresso pods. It used to be easy to browse the store, and to order new pods and they would always have at least two people at the register. Something must have changed recently, and now it is very crowded and you have to 'sign in' to wait to order pods. When I arrived on Saturday, there was one person at the register, one person on the floor 'registering' visitors for the wait list, and two employees at the coffee bar making drinks. I would think that they would not need to have a waiting list if they were to just have 2-3 registers open if there was increased volume. If it's busy, pull folks off of the coffee bar and floor for checkout. read more

Had a wonderful time during my first visit to a Nespresso store for Vertuo capsules! Calli was so nice, checked me in, talked to me about a few new varieties to taste, and sent me to Angelina at the tasting bar. I asked a few questions about some of the varieties for my machine and showed her what I had already bought. Angelina generously let me taste 2 new varieties: pistachio and also the coconut varieties. I purchased a new double espresso sleeve that I had not tasted, and the pistachio as well. I love my new machine and usually drink decaf but the caffeinated varieties are also excellent. I usually bring all my coffee from France, but Nespresso Vertuo has truly impressed me and is so much fun to make quickly! This was an excellent experience and I hope everyone gets to meet Calli and Angelina! Thank you! read more

They now make you put down a name to wait to place an order, the workers were very rude about it and when we voiced concern about the stench of cigarette smoke the worker dismissed us and told us "ok, have a nice day then" implying we should leave. Just order online and save yourself the trouble of dealing with such rude workers. read more

So after finally getting a Nespresso machine I was so excited to have my first boutique experience, unfortunately this location made it an awful experience. After putting my name down on the list, I waited in line for my sample. I was approached by an associate who very curtly asked me what my name was...it took a moment to process and she asked my name again, this time with a far more aggressive tone. I told her my name and she said, " Oh, we're looking for someone in a white cardigan." Sure. As this was my first time, I wasn't sure how the process worked and was looking over the catalog they had at the front, wasn't trying to order but taking a look at my options when a second employee made a sarcastic remark and I excused myself explaining I was just looking over the catalog. I understand that the UTC area is an affluent community, however, the Nespresso isn't only for the super rich, I have never felt so uncomfortable and unwelcome in a store as I did today. read more

It's okay, nothing really special. I feel like their customer service could be better. They have tons of options which is great. read more

Nespresso - Coffee & Tea Near Me - Austin, Texas

They have one staff that made me feel bad without a reason. She told me twice that they did not have my husband's account. So, I showed her his phone number at my phone instead of saying it to her and she found it. Ok, nice, right? But she added that the reason she could not find the number. She put 2 instead of some other number. But the way she said that was that it was not her fault. When did I blame?? She told me twice. Why? Also, later when I asked her if I received the receipt after I bought the capsules, the way she told me "I put it in the bag" was also, "why do you ask me I put it in your bag." Again very defensive. There was only one customer, me. No stressing situation. I don't think I like to visit Nespresso, UTC any more. read more

Five stars for the friendly staff, and being well stocked. We come here almost every month to re-stock on coffee, sample the new seasonal coffees, and drop off our recycled coffee. The store is very clean and has a trendy/inviting feel. The staff are always very happy... or maybe it's the caffeine. Probably a bit of both. We love our Nespresso machine. We were spending a lot at coffee shops. Now, we have a variety coffee that we're making for $1-$1.50 a cup. We also picked up their frother. It heats or cools... which makes all those different coffee creations even more fun. If you're looking to break away from the coffee chain and start making your own at home, both the coffee maker and the frother are a great buy for yourself or as a gift. read more

I usually go to this store regularly, as it is the nearest Nespresso store to me, and I like to purchase my pods in store. I don't normally have any issues with service, however today i had the worst experience with a cashier whose name i was not able to get. The woman who greeted my boyfriend and I at the door was lovely and was nice enough to provide us a sample of the pod that I ended up purchasing a sleeve for, however, a different woman who ended up assisting us with our purchase was not so nice. She didn't greet us at all, had a really stern demeanor & just asked us if we knew what we were getting. She was not listening to us or paying attention to us at all and made us repeat everything to her multiple times, and just gave us the bag once the transaction completed, without saying thank you or greeting us on the way out. We tried not to think anything of it, since we assumed she probably just wasn't having a good day, and hoping we weren't getting mistreated for another reason. When I got home and was refilling my nespresso station I caught a glimpse of the receipt and noticed she charged us for the wrong sleeve which, to our luck, was double the price of the sleeve that we actually ordered & took home. Thankfully nespresso's customer service hotline was still open by the time I noticed and was able to help me sort out the issue over the phone but this was a super inconvenient and overall bad experience. Moral of the story is check your receipts!! I always purchase my pods in person at this store instead of online and never check my receipts after so I am now concerned if this is a regular thing here. I may switch to purchasing online going forward, to avoid the up-charging schemes and poor customer service. read more

Clean, fast, convenient. Other than having to walk through the construction and shopping center. But, I do tecommend!

The hours are incorrect on Apple Maps FYI. just drove 20 minutes each way here & they don't open till 11 while Apple says 10 am.

No complaints about the coffee or pods; I have been happily using them for over a decade. But the service at the UTC store is just awful. Once in a while, I stop by for an "emergency" pod purchase when my subscription is running low, and there is always a line of customers, and half of the sales reps are doing nothing. I stopped by today (a random Monday night in February) to pick up some pods after dinner. There were five salespeople working and one other customer. The customer spoke to a salesperson about an online order while three other employees stood by looking on. Two other employees were chatting about each other's weekend in front of a computer. I stood there for 5 minutes, and no one paid attention. I asked one of the two employees by the computer if I could get some pods, and she told me to wait for the other three to finish with the customer. I waited for another 10 minutes. At this point, the other customer was giving a detailed account about her vacation home in Hawaii, and the three employees were fascinated. I asked again if I could buy some pods that I already knew, and again, no one was willing to leave their conversation. So I walked out. I might buy a Breville espresso maker from Williams Sonoma, where people are actually interested in helping a customer in their store. read more

Super rude staff who somehow think selling coffee pods make them elite. Guy with the tablet was by far the rudest. I asked what samples they have and he snapped back "tastings"? I waited in line only to be told they had a digital line. The guy with the iPad never told me this. Good tasting coffee, absolutely awful customer service. read more

The staff has a beautiful flow, gets things done. Everyone is easy to understand and has outstanding customer service. I love all the holiday flavors and the fact that Nespresso's coffee is fair trade / rainforest certified and they recycle!!! All the pods. read more

Terrible customer service, for a Nespresso shop you should be ashamed of yourselves. They closed the door on my face as I was walking in. Who cares if it's 8:01 serve your customers if they already have a foot in the door and don't be rude. Disgusting. read more

okie dokie... i went back in and purchased the nespresso unit that i wanted.. FYI...they will price match amazon (items shipped from amazon). So the listed price can be better! they had an amazing deal for the capsules also... buy 10 capsule sleeves...get 2 sleeves free + an espresso set (included 2 cups & saucers + another sleeve of capsules + a peeler that is made from recycled capsules).. yup...spent a pretty penny but i am so happy with my morning pre-coffee espresso! read more

Crystal great service we appreciate all the help. We came back after a couple of month. We will continue to come back and do more business at this location . Crystal was very patient with my 2 year old daughter running around and got to try some samples. Keep up the great work. read more

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