Mannnn, These people are are like no other! I used to come to their old location and I had stopped going recently due to some reasons. I found out they relocated close to their old shop (Actually right next door, entrance is inside of the T-Mobile Store). Just walking in I had a different vibe (Way Better, More Exclusive.) I was greeted instantly, thats one of the few things I care about when I walk into a store. If they don't greet me I feel like thats obligated! Had a good conversation with the store manager (Louis). I like his vibe, he has customer service like no other, with the extra step when I told him I was looking for a specific shoe! Anyways I HIGHLY recommend this to anyone and will tell all my friends how dope it is compared to other shoe stores, the set up is insane! PS. They have some hidden gems in there! read more

The new location is a lot better then the older location they had, Very unique and dope set up. The customer service at NEO was Excellent! Luis and the entire staff was a lot of help! They have a great selection of sneakers ranging from Nike, Jordans, Adidas, just about everything, Great vibes in this store! They had a few Sneakers that I couldn't find in other stores near by or at the mall, I joined their new VIP program as well. I have recommended this store to plenty of my friends and they also enjoy coming here to shop and pick up some shoes, or even just hang out, thats how much of a cool vibe i get inside of this store. read more

This store has a great selection, for both kids and adults. I especially love how many classics they carry--everything from Vans and Adidas to Uggs and Birkenstocks--as well as the best new designs. I got great service there from Simon and Luis, who were both super nice, enthusiastic about their merchandise, and totally helpful with all of my requests and questions (I had a lot because I was buying shoes for myself and my son). I will return often for any future purchases, or just to browse when in Oldtown. read more

The newly and renovated Neo39, now NEO PASADENA. Bought a pair of Jordan's that I couldn't find for the longest. They get all of the new stuff and limited stuff. The place downstairs.... I CANT EVEN EXPLAIN IT ON HERE, you have to check it out yourself. The new store Manager, his name is Luis. Coolest cat I've met by far, his customer service is on point and you can tell he loves what he does! I highly recommend NEO PASADENA. The staff is cool too, all smiling and enjoying what they like to do! read more

New Pasadena is awesome! They have a bunch of unique styles of dope shoes to choose from that are hard to find elsewhere. I've never had trouble finding my size and they always post new items on their Instagram page, so I would suggest to follow them on Instagram as well. When you go into the store, ask for Simon because he's super helpful and genuine. Super nice guy and will make you feel comfortable while looking for some nice shoes. Overall, my experience in Neo is always first class. read more

I couldn't believe my eyes when I seen the old location. I was heartbroken, good thing I seen the sign with the big arrow lol. What I loved about this new location was I was greeted as soon as I walked in, also their customer service is on point! Luis helped me out, I told him what I wanted and he helped me get exactly that! nothing more nothing less. I'm pleased I know where they are now. I will definitely be recommending this to all of my friends. tHANKS NEO!! read more

Shout out to this store for being so helpful to me during my time here. Super cool and lowkey in Pasadena always worth to come down here and check out what they got in stock. Was unsure about what type of shoe I was going to purchase but a worker by the name of Simon help me decide what's great for the spring look! NEO always lacing the community right! Don't forget they keep track of the shoe drops so try to line up when you can for future heat -JM read more

Stop by today to look for a pair of Stan Smith. Neo had a huge selection of the newest Adidas and many more brands. Simon help my fidn the right shoe very easily. He was helpful and friendly. I was happy To buy a pair of the newest Stan Smiths! The store is very fresh and has a great vibe. I'd recommend stopping by even to just check out what they got. read more

Neo pasadena is a much better version of what neo39 used to be. the location downstairs is extremely cool and they've kept the unique styles and selections of quality shoes. My experiene with the sales associates and manager was very pleasant, i found them very friendly and helpful. Prices are on point (unlike other specialty stores i've been to). read more

I've camped out for some releases like the Reverse shattered backboard ,the bred 1s , and I recently camped out for the og nmds .Shoutout to Luis the manager for keeping our safety in mind and canceling the release due to people getting rowdy . And for re releasing the shoe a week after ended up getting a pair . I highly recommend this store read more

I really enjoyed the new Neo Pasadena location. Underground shoe stores are rare and now we have one in Dena. Vibe of the store is chill and staff are super welcoming. They have a dentist chair in the store which is peculiar and adds to the uniqueness of the store. I recommend everyone come check out the boutique and purchase sneakers. read more

Sabrina & Lorey were such an amazing help, from the time I walked in. Both smiling and so inviting, with this being my first time to NEO I felt welcomed. I really enjoyed how clean and neat the store is. I feel like I'm apart of the store family and will tell the people that I know about NEO In Pasadena I will most definitely be back. read more

Everytime i visit pasadena on holidays i always come to this shop. I love it here and their shoes are like no other. Their customer service is GREAT, Luis and Lorey were great helping me out. I will definitely stop by and come back before i leave, definitely feel like the employees are friendly to me all the times. read more

Man! Off back my man Simon showed hospitality, gave me the rundown on the sales and consistently checked up on me and my family while looking at the product. The variety here is crazy! If your looking for a reliable shoe spot in the Pasadena area, Neo Pasadena is the place to go! Thanks again Simon read more

This place has all the dope shoes that most stores don't carry. Come here for all the hard to find kicks. I saw their post on instagram @neopasadena and came in to get them ASAP. Sabrina helped me. She was very helpful and made sure they had the shoe I wanted. This is my go to spot. Check them out. read more

Great low-key shoe store with a friendly-no-pressure staff. They had a nice selection I haven't seen at many other shoe store's in LA. I had to drive 20 miles to get here but it was worth. I went all over town looking for black on black converse. I should have just came here first.. read more

First time coming in here, looking for a new pair of shoes and Simon came up and walked me through it all. Nice, cool underground spot with a very cool selection ranging from all the brands you can think. Got me a real nice pair of Jordans. Would definitely come back for another pair. read more

Neo never fails! I walked in today and they had some NMD's in my size! What do you know?! All white XR1's. A lot of people sleep on this place. Great for me. Customer service is just as good! Was greeted as always and had cool conversations with the staff. I shall be back as always! read more

What can I say walked in wasn't expecting to buy anything, 20 min later Simon got these lowtop Unc 11's in a box at the register ready for me to purchase, 2 reason I purchased from Neo Pasadena was Customer service of Simon, and great knowledge of selection of products in store.. read more