Worst online customer service Worst online customer service. Tried to chat with online CS. First agent was assigned after 4 minutes of waiting. (3.22 entered into chat, 3.26 pm agent was assigned, 3.29 no reply from the agent). 2 nd attempt today 3.33 pm entered into chat, they said waiting time is 2 minutes, but until 3.44 no agent is assigned. This NM chat apps is totally useless!! I tried to get my refund with no success read more

Two and a half stars. The snooty atmosphere was not prepared for one such as I, who sauntered through after football to kill time before my hair appointment. I could overlook the snide customer who snapped at me that it wasn't the Metro when I slid past her on the escalator. After all, you can't help the personalities behind the clientele you draw. Yes, it was a narrow escalator. No, I didn't bump into her. In fact, I'd made the extra effort to ride up onto the handrail as I went by so I didn't even brush the fur coat she was wearing. The ensuing fit she threw that went uninterrupted by the staff member standing placidly watching ME to make sure I wasn't stealing anything? Yeah, I'm docking you for that. Extra half-star warranted for the friendly lady in the dress section, even though the four sales racks there could've been organized way better. read more

Neiman Marcus - Window shopping. - Shoe Stores Near Me - Mclean, Virginia

There's a reason why Neiman Marcus stores are closing. Their customer service is atrocious. Did an online return and the woman who assisted me, Yvette, inspected every single item as if I had worn it multiple times and was looking for reasons not to return it. She finally made stuff up because she couldn't find any reason. She faked armpit and deodorant stains on one of the items I was trying to return. Now mind you all of this stuff showed up while I was on vacation and I never got to wear it because it didn't arrive on time. she had a terrible attitude, was snarky and rude, and this was happening while the manager was standing next to her! abhorrent customer service for a high end store. I will never shop Neiman Marcus again. Saks and Nordstrom are 100 times better in every way. Yvette should not be in customer service. She's a liar without reservation. Shameful. read more

Neiman Marcus - Where are the armpit stains???? - Shoe Stores Near Me - Mclean, Virginia

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I placed an order online that I was so excited about receiving. The order did arrive by FedEx however it was stolen from my yard. I called to submit a claim with NM and after an investigation on their end, I was told that the claim was denied because as far as they are concerned they did their job and the package was delivered. I was shocked this happened to me, four years ago when someone stole a package from our property around this same time from Nordstroms the response was so different, they truly made me feel that I was a valued customer! That was customer service I could not say I will shop here again. I was truly disappointed not only was I out of money but my Christmas presents as well. I am happy that I waited to place my second order. read more

terrible customer service. I went in to look for something formal and got no assistance at all. the only thing I got from shopping here was getting profiled. im assuming I didn't fit the appropriate appearance for someone to come help me. this associate named Derek followed me and my friend everywhere not asking a single question. Im Assuming he thought we were going to steal. I confronted him about the situation and his excuse was " I'm here to help." I've never experienced anything like that before. Full of lies. Didn't know they hired people like that. Immature and embarrassing. read more

One of the worst stores online and apps I have experienced. It's surprising for such a high end store that they wouldn't invest to have better online service. There are so many glitches on their app as well. read more

I visited the watch and jewelry department in October 2023. The selection is a pretty good size with both new and pre owned watches. They have Piaget, Franck Muller, and Hermes watches as well as used Rolexes, omega, Breitling, and Cartier. I didn't look at the jewellery much, but the selection is also very nice with some high end pieces. I was assisted by Laila and she is very kind and helpful. I looked at a couple Rolexes and they were all in decent shape and at market prices. They even have a gold Patek that is incredible. If I decide to get a Piaget, I would get it from here. Hermes and Franck Mueller are the 2 main brands though. read more

I was shopping at this location and was unable to get help to make my perfume purchase for over 20min. Sales associates were busy looking in each others faces. Gossiping and trying to push new mediocre scents on the many customers passing through. When I finally received service and requested the scent that I wanted the sales associate made a big production of squeezing herself through the counter opening, crowd of individuals to view the item herself as if she needed to touch and verify for herself that I was requesting that scent. Then she informed me that there were no more but she would check. I took her banging on a computer keyboard, talking off topic then no topic with two fellow associates and a trip to the back room to finally retrieve my item. Finally she brought the scent out and I requested to add a hot selling body wash from another department which was also a big ordeal for her. Then in order to increase her sales commission (selfishness not customer service) she requested that I allow her to ring the sale for a pre sale and wait to receive my item. At this point, I didn't care I wanted to away from her and leave. To do the pre-sale I would have to wait 7 days but I agreed. Then the final straw, 6 days later I get a notice in my email that my order shipped. As I examined the purchase receipt I noticed that this incompetent sales women had rung me for a 275.00 price item that I DID NOT even order!!!!!!!!!! I am now forced to WASTE MY TIME on a Sunday retuning her mistake to my charge card. I'm so sick of this NM they have gone downhill in the utmost regard! If it's not greedy, incompetent sales folks, it's the military style presence of police at every turn point to keep robbers at bay. No one ones to have a shopping experience which involves this level of horror. I will take my business to PA where things are civilized and in decent order and the shopping selection still matches the price point of excellence that is required at Neiman Marcus. read more

My experience with returning a watch from Neiman Marcus was extremely unpleasant. According to the sales representative, she must call "upstairs" to issue a refund. Additionally, she asked several times if I used a gift card. I purchased the watch using my American Express Gold Card. I suggested that perhaps I could contact American Express to help sort out this situation, to which the Sales Associate responded rudely that I could contact whoever I liked. The experience was extremely uncomfortable, and I felt as if I had been targeted because of my race. I have contacted American Express to find out why Neiman Marcus might mistake a purchase with an American Express Gold Card for a gift card. read more

Neiman Marcus - Calling "upstairs" before issuing a refund. - Shoe Stores Near Me - Mclean, Virginia

Ok, i got my Boy today check out pics What happened between the time my Chanel boy bag was rung up to the point where it was wrapped because when I got home and checked the bag, it was a completely different color, same style granted but the Boy I selected and purchased was the Caviar black leather with gold hardware and NOT the silver hardware (more like bronze) lamb skin leather boy? For all the time (3 hours top) at the store contemplating, collaborating, analyzing functionalities and even agonizing session, this was not the experience I had expected. So, of course I called Angela, my sales lady, as expected she apologized and reasoned that she wanted to give me a brand new pristine one still on the box, huh? If that were the case, why did I end up with the one I told her I did not like because I preferred the newer style. Well, she said she will order a new one for me and it expected to be at the store next Tuesday. Okay, I said, I had no choice at this time, still reeling from the wasted time and inconvenience. But given it is a high end item, it's got to be right so I will be patient and wait for, I hope, the bag I actually paid for. For this unfortunate incident, I am compelled to drop them to 3 stars. When their service becomes flawless and perfection again, which should be a given considering the kind of money spent at this store, then maybe I can get to that point again of rewarding them for excellent service which is a must and no faux pas such as this. I hope it was truly an honest mistake for the thought of having my bag swapped for an older style would be a grave désappointement! Le servis de mauvaise en qualité et mediocrité! Nous devons cesser de dépenser de l'argent pour des services de piètre qualité. read more

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I understand that everywhere nowadays needs an appointment to shop but when a client stands outside of your store waiting area please be nice and ask if I need some assistance. I was at the Chanel store which is located inside NM and stood outside of the line for about 5mins and nobody seemed to care about me. one associate was checking on her phone and the other one saw me but did not say a word as she's waiting for her customer who's checking on bags. i get it when you are with your client you don't have to talk to me but at least make the other person aware? I ended up shopping at the Chanel boutique and they were able to assist and offer nice customer service. Shame on NM Chanel team. read more

Unfortunately, I had to deal with this crap while here on Saturday 4/27/2019. As a black female to my black counterparts, don't let these little "high end" retail jobs make you feel like you better than the rest of the blacks who walk in. Lmao trying to belittle me but yet you're there working on a weekend and your job is to cater to those who walk in. Regardless of the color of their skin. read more

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Neiman Marcus (Tyson Galleria). DO NOT purchase designer shoes from this department store online. My $800 Valentino shoes arrived damaged--interior stretched and creased and soles of shoes with gravel pockmarks and scuffs. This is the second pair of USED shoes I've received from Neiman Marcus and will from now on, purchase my shoes from Saks or Bloomingdales. Please NM, train your sales associates to inspect expensive, returned merchandise knowing that there are slobs who will purchase these shoes for events and return to the store after use. When I tried to leave a review on the NM website, google blocked it as unsafe, not private--probably because the negative key words triggered the block so I am posting on Yelp and any other forum I can think of. read more

Terrible staff in the men's department. This is why I'll always be loyal to Nordstrom. Neiman Marcus is lacking class and decent employees in tysons corner. Take your money elsewhere. read more

(FYI The following event did NOT happen recently but did happen after my first update.) I was with my mom and I bought my brother a wallet at LV. I already knew which style, what color. I picked it out. I get rung up. I give her my NM card. This is when my blood boils: She hands me the receipt for me to sign and threw my card down on top of it. I'm not snobby, don't get me wrong...but she swiped my card and chucked it onto the glass counter as if she was playing a game of horseshoe. Wal-Mart employees hand back your cards better than that. I've NEVER had a problem like this before until I met this lady. I picked up the pen and threw it at the receipt. I told her to pick up my card and hand it to me just as I had handed it to her. I didn't appreciate how rude she was just because I seemed young. I bite my tongue down for a lot of things but I just wasn't having that, especially with my mom next to me. Her expression was priceless. She seemed to be about my mom's age. Her jaw dropped in horror and embarrassment. I told her, "I know I look young but that gives you no right to toss my card at me in such a rude fucking manner. Do you do that to all your customers? I don't think so. Pick it up and hand it to me like you are supposed to." She started apologizing immediately. I could tell her apology was genuine but that wasn't cutting it for me. She handed me my card immediately and told me it was her mistake and started forcefully smiling, asking me to calm down. She's lucky she caught me in a good day. I would've ripped her pride into pieces had my mom not been with me. That's just uncalled for. I hope my reaction showed that employee and her co-workers to think twice before treating a younger customer with that kind of shitty service. 'Tis a shame because its not fair to all the other HELPFUL employees at NM I've had the pleasure of meeting. Tsk tsk... read more

I often shop online from Nordstrom as I am an ambassador member. This time I decided to shop from Neiman Marcus. What a big mistake that was. When I received my merchandise, I shortly found out that it was the wrong item. I decided to chat online to rectify the problem. There is absolutely no customer service. I found the representative, rude, abrupt and impossible to chat with. As I am explaining to her that I got the wrong merchandise, she insists on the fact that I made the wrong order which is clearly on my receipt of what I had ordered. She's just trying to blame it on me. Once I presented her with my order number, she still denies any wrongdoing telling me that this item comes , in only one color. After going back-and-forth, she quickly realized that she was wrong. She immediately told me that once I return the item that I received it would be replaced with the correct one. It was like I am just going to steal the item and not return it . She was not kind or courteous by any means. This sure will be the last time I order anything from this establishment. This took approximately one hour and 10 minutes since each of her response was delayed and slow. She not only wasted my time, but also the companies time. Lesson learned. Never judge a store by its name as often times it is exactly the opposite. Never ever buy at Neiman Marcus again. read more

I placed an order for a pick up and had to go to a bday party . After 3 hours I made a call and requested if I can please pick up my order since I'm attending an event . I talked to a person at pick up line and transfers me to Nancy to help me out . Very unprofessional respond from her and she literally didn't care for me to cancel my order and go grab it from Saks fifth avenue . She told me their Q's goes in order and under any condition she can't help me to pick up my order faster . And was very rude on the phone and after I asked to talk to manager she said , she is fulfilling a manger and no Manager on duty . I won't go back to this location any more read more

Love my leather jacket! I can always count on Neiman for the most unique pieces! Never any complaints, only great merch!

I generally don't come to Neiman unless I'm passing by but yesterday I actually came for a reason. My sweet boyfriend was getting me Louboutins for the first time. Thank you to the amazing Tina Macauley for helping me pick out a pair. I ended up with some classic black platforms "Biancas" that I now want to wear everywhere. She was very helpful and I am so glad I came to Neiman. As for the store itself, it's a very high end department store that has luxury products, and also has Chanel and Louis Vuitton inside. Bring some serious money if you want something from here! read more

In the quintet of high-end, national, department stores (Barney's, Bloomingdales, Saks and Nordstroms being the others), Neiman Marcus falls squarely in the high fashion, "who gives a damn on how much it costs?" end of the range of the stores and their product lines. The Neiman Marcus serves as the "ultra premium-tier" anchor store in the Galleria, edging out Saks and definitely leaving Macy's in its dust. The Neiman Marcus, like the other department stores in the Galleria, is a multi-floored store. It's clean, well lit, easy to navigate and seems much more elegant than the functional, utilitarian, Saks. Like most department stores, the preponderance of floor space is dedicated to Women's clothes, shoes and accessories. The Men's section covered all of the bases, but appeared a bit smaller than that of Saks. More importantly to me, much fewer of the Men's items were on sale. Those items on the sale rack were picked through leaving only the ugly stuff or the sized too big or too small for me. This wasn't my first time in this store, but it seemed to me that is has slipped. Certainly the economy hasn't been kind to a place like Neiman Marcus. Call it a 2.75 star experience. read more

Really rude when I had to repair a defective Chanel bag. Claimed it was wear and tear when I barely used it. Sales associate was so sweet, however the manager Anna said she can't see any issues. For such an expensive bag, if it's defective, you need to take it back. Instead she put the blame on me and claiming normal wear and tear. If I was unhappy with any bag, Chanel boutiques normally take it back...instead I'm left with a defective product. Thank you Neiman Marcus! Never going to shop with you any more. read more

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I ordered shoes for my daughter around Thanksgiving as a Christmas gift. A week before Christmas, I received an email that they would be delayed until mid-January. When they did not arrive, I checked my order and it was cancelled without notification. I contacted the store and they said they could not fulfill the order and that the notice of cancellation should arrive within 24 hours. NM used to have such great customer service. Not sure what has happened, but greatly disappointed in this store. read more

Found some dead-sexy reading glasses from eye bobs for my favorite Washingtonian here. Candice was very pleasant and made the transaction painless for us. Make sure you bring your American Express or a hefty sum of cash if you don't have a Neiman Marcus card. They don't accept debit cards, Visa or MasterCard. read more

This store is a little small but they do have some nice items. We saw a $12,000 jacket, yes, that's not a typo, to a $70 really cool jacket (which we purchased). The shoe store was our favorite part of the store. They had a really nice selection of high end shoes and very nice employees. The layout of the store is interesting with the downstairs and upstairs but you can probably find what you need here as long as you'll pay for it. They had some beautiful gowns here which weren't that expensive and they ranged from a formal night out to a high school prom. read more

For shoes ask for Chad! He is honest and straightforward about what works well for your foot size. He's an expert. For Chanel purses and accessories, ask for Cheryl . She is the only one that's approachable and helpful. I had to update my review because I went inside tonight around 7:30pm, Wednesday, 2/24/06 (adding the date/time for management to know) and unfortunately, Cheryl was off. I walked in and no one greeted me or even spoke. The short, plus size lady with the dark hair/glasses was pretty rude. Walked away and refuse to answer questions. She remained on her phone the entire time. I'll be there next week, so I can correctly add her name here (LOL). Customer Service is everything. If Cheryl is not in go to the Chanel Boutique inside the mall and ask for Lauren or Jessica for better service. read more

I like the shopping experience at Neiman Marcus - unmatched customer service! Plus 1 star for that. Collection is sometimes limited especially for men. Minus 1 star for that. read more

Stylish, Expensive, Suave what more can I say it is heaven. I wish the sales associates wouldn't follow me around like a criminal though. I like to browse, it is therapy. Their shoe department is an art gallery for the insanely gifted shopper and those who probably make at least 100,000$ a year, of course this is Northern Virginia and an apartment can probably out afford your income at any price. The clothes are delicate so do not attempt to try on anything in a smaller size because it will not fit. Some of the dresses are absolutely incredible, unfortunately it is rumored that some of these items are to become a dying brand and you should watch the Karl Lagerfeld documentary about how they used to make all these beautiful, iconic $1000+ dollar dresses entirely by hand once and collectors were once respected artists. The shows on fashion are incredibly accurate to the detail of the making of these gowns that are utterly priceless. (https://www.youtube.com/watch?v=Wqkgo6fV8q8 ) read more

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Upscale shopping but I LOVE it. I don't come here that often but when I dropped by a couple of weeks ago to purchase cosmetics, the service was phenomenal. They go out of their way to make sure that I had all my questions answered and that I left the store happy. read more

They give me a promotional gift card and you can't apply it to your orderthey are scamming

I purchased a pair of Vince sandals in my regular size of 7.5 online because they were not available at the store. I got them and they were toooo big. I walked around my foyer and living room to see how they fit. Then I decided to order the 7 and see which would be better. I just recovered from Covid and decided to go return the 7.5 and took the 7 also just in case I saw something better at the store. After looking, I decided to return both and just wait to buy when the spring stuff comes out since these were open toed. Well, I was COMPLETELY embarrassed when the shoe dept sales guy told me a thin white scratch on just ONE shoe indicated that I had worn them! The other shoe had nothing. So basically he was accusing me of wearing the shoes outside. I told him that I tried them on INSIDE my house and why would I wear ONE SHOE out??? How is that even possible???? But he would not take back the shoes that I paid about $530 for even though I had NEVER worn them OUTSIDE of my house!! He kept saying that it was not him, it was the NM policy. I had to go downstairs to customer service and ask them and they didn't have any issues with the shoes. They KNEW that I had ONLY tried them on. They were able to process the return. I am SO embarrassed as the shoe dept was full of customers and they all saw me being told that I was lying. I am a professional that makes good money. I DO NOT NEED TO BUY EXPENSIVE SHOES, WEAR THEM AND THEN RETURN. HOW DARE YOU EVEN ACCUSE ME OF THAT? Just because I don't dress up to come to your stupid lackluster store that sells "old lady crap" you're going to assume that I am some con artist??????? This is not the first time I have been treated like a thief at this particular location (Tysons). The only reason I bought these shoes from your store vs. Nordstrom or Saks is because they were on sale on nm.com. I will NEVER EVER even walk into that stupid store again to use the bathroom. Your loser store only sells cheap logo crap to people that PRETEND to have status by wearing head-to-toe logos and 3 pounds of makeup and 1 bucket of cheap perfume. I hope you go out of business. I am going back to Nordstrom and Saks Fifth Avenue with my $530 to buy shoes and some respect. read more

Abubaccar in the women's shoe department gave me the worst shopping experience ever! Not quite sure how a luxury retail store employs rude sales people such as him. He wasn't interested in my needs or what I was looking for, it seemed like he just tried to get a sale out of me. Needless to say I will not be shopping with him anymore! read more

I recently had a bad customer experience at Neiman's in Tyson's Corner. On a recent visit I spent what for me is a lot of money ($9,000) on a range of designer clothes, working with a sales person on the third floor. Her communications with me were not always professional - if she had an issue getting an answer on something she complained that she had personal issues and appointments, and was too busy to get back to me. During my recent visit, the store manager (or one of them) was rude when talking to my salesperson and complaining about other problems while I was standing there waiting. He did not look at me or acknowledge that i was there - and this happened three times. If there are problems the store staff should not air them in front of customers. Particularly for a high-end store, my customer service expectations were not met. read more

Disappointed. Had been a regular customer for a few years, but the customer service has changed! Awful service in women's closing! Switching to Saks and Bloom! read more

I would give the Louis Vuitton store in Nieman Marcus 1 star if I could!!! When I first arrived there were a total of 6 customers I. The store and I was told I'd have to wait 10 minutes to get in. It's been 45 mins and now there's 3 customers in the store and I still haven't gotten in!! WTF!!! Every time a customer exits the store associates disappear to the back and don't come back out for another 15mins!!! read more

I prefer to do all of my shopping online, but I ordered the wrong size Louboutins a couple of times so I decided to try on a few styles in person. I went to Saks first and you would have thought I was Casper the GD ghost the way all of the employees ignored me. When I walked into Neiman's, Todd greeted me right away and struck up a conversation to figure out what my needs were. He wasn't pushy and offered some suggestions of similar styles with other brands. I also noticed he had a couple of regulars who came in and were chatting with him about past purchases and what the were looking to buy that day. Todd was super friendly, helpful, and funny! We had a quick chat about our families while we were at the register checking out and he made the in-store shopping experience amazing. Ask for Todd in women's shoes! read more

Neiman Marcus is my favorite department store in the DMV. Visit Angela in Chanel. She can sell things throughout the store. She gives a personal touch and is excellent with helping husbands find gifts. She encourages gift buying in a laid back manner and can help regardless of budget. Visit Wendy G in Creed cologne. She is the beauty expert and can sell you all things fragrance, facial products, candles, etc. She has an amazing personality and will treat you like a queen! read more

Most snobby place to shop !! Limited inventory at least in mens clothes , associates act like they are so good . One main reason I take my business elsewhere! read more

For my daughters graduation from law school I decided to get her a nice black pair of Jimmy Choo shoes. I ordered them through Neiman Marcus. Today I received them in a used stained box with a tissue paper on the inside all wrinkled and the bottoms of the shoes already scuffed. Disgusted that I just spent more than $700 on this pair of shoes. Neiman Marcus is terrible!!! read more

So disappointed in the return policy at this store. Salesperson told my boyfriend that a John Hardy bracelet was returnable but when I tried to exchange it with the gift receipt I was told the 60 days window had past. I only wanted to exchange it for the same bracelet in a bigger size and even though it was in stock and cost the same, I was denied. I couldn't believe what I was hearing so I asked for the manager but got the same explanation. Spend your money somewhere else. read more

I don't care for this location. 1. They never acknowledge me until they see me actually carrying more than 3 items. At that point, I'm frustrated because I had been carrying it already for some time and they already said hello to everyone but me. 2. The sales associates are not the friendliest or helpful after finally acknowledging you. 3. During the weekends, the fitting rooms are not well maintained in some departments. For being a high end store, they really should be more attentive to cleaning out fitting rooms. It really takes away from the experience as well as can ruin the clothing if something is not put away or hung correctly. And if you are paying that much for a garment, you want it to be in perfect condition, or at least I sure do! I have been here several times, and while I feel the service is inconsistent and also depends on what exactly I am wearing that day, who I am with, or what department I am in. Regardless, I feel their customer service needs to shape up and be more consistent. Remember, you do get commission and I sure am not going to waste my money and time with someone who doesn't take their time with me. I can always resort to ordering online, or from another store. Their items not often one of a kind pieces. read more