1. Coach

0

Arlington, VA

Cancel

Open app

Search

Coach

3.2 (31 reviews)
PriceyOutlet Stores

COACH · YELP ASSISTANT

Ask Yelp Assistant

Coach Photos

You might also consider

Recommended Reviews - Coach

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

The alarm in my wallet went set off the alarm.. Andrew removed it
Lucy M.

Forgot to post this review. Came here and was greeted by Andrew. Super nice, attentive, professional and was extremely courteous. I ended up purchasing... a wallet, shoes and perfume..... will be back soon...

Jordan Compton after engraving and carefully wrapping my mother's gift!
Rashida R.

Jordan made our gifting experience seamless and delightful. This was hands down my best time in Coach and I live in my local location. Not only was Jordan personable and professional, he added touches that I would have never thought of. My mom hugged the box for about 10 minutes because it was so beautiful! Thank you Jordan and Coach!

1 of 4 personalized and cleaned bags

See all

8 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 3
Thanks 1
Love this 5
Oh no 0

3 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 1
Photo of Holly W.
130
13
0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Janet E.
1197
2299
1085

13 years ago

Helpful 3
Thanks 0
Love this 2
Oh no 0

17 years ago

Helpful 2
Thanks 0
Love this 3
Oh no 0

13 years ago

Helpful 2
Thanks 0
Love this 1
Oh no 0

17 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Jeffrey S.
171
43
44

16 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

13 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

very bad service, they disrespect customers who don't buy. And they did small talk. I like this brand but will never walk in this store.

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Crista S.
60
60
18

17 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Rob Y.
14
8
0

14 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of S C.
3
2
1

10 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Had a great customer service experience with Jordan! He exemplified a high level of customer service while in store.

Helpful 0
Thanks 0
Love this 0
Oh no 0

13 years ago

Helpful 2
Thanks 0
Love this 3
Oh no 0

16 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

11 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of L D.
5
280
150

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Viv C.
0
51
2

12 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

10 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Lulu B.
3
272
1

14 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Ask the Community - Coach

Review Highlights - Coach

“I explained to them that its "LEATHER" luggage (or suppose to be), it should not tear after 1 use.”

Mentioned in 3 reviews

Read more highlights

You might also consider

Verify this business for free

People searched for Outlet Stores 1,785 times last month within 15 miles of this business.

Verify this business

Fashion Centre at Pentagon City

Fashion Centre at Pentagon City

3.3(364 reviews)
0.0 mi•Pentagon City
•$$

I've been here before and came again on a recent trip to the DC area ... we came specifically for…read moreUniqlo. This mall is large -- three stories plus the food court area on the Metro level. Easy to get here from the Metro's Pentagon City stop .. when you get off the Metro and exit the turnstiles, just follow the signs at the "T" for Fashion Centre. There's a mix of regular and high end stores here, so you're sure to find a store that has what you're looking for. The food court has a number of fast food options, but you'll need to walk around nearby for better-than-fast-food. The one thing that annoyed me was no directory! None of the boards that should've been directories displayed any kind of map. And no, I do not have any interest in scanning a QR code to pull up something on my phone: in a public place like that, I have no idea if it's legit or not, or if it's a fake one that will hijack my phone or wallet. PUT THE MAPS BACK.

This is a large mall in Pentagon City. Four floors of shopping with tons of options. I wanted to…read moreget out of the heat in the summer so we decided to enjoy some indoor shopping. It was very crowded with high school kids hanging out and playing games in the area. I was able to go around and check out the different stores. On the bottom floor there are several food options. I was able to pick up some food at Harleys Sandwiches. You have your usual fast food options available. Afterwards you can head out and catch the metro nearby. It is easy to get to from DC or Virginia. I enjoyed coming here to get out of the heat and relax for a while.

Photos
Fashion Centre at Pentagon City
Fashion Centre at Pentagon City
Fashion Centre at Pentagon City

See all

Eden Center

Eden Center

4.3(246 reviews)
5.1 mi
•$$

Amazing center for primarily Vietnamese food and shops with a few Korean and Chinese businesses…read morethrown in. A very busy parking lot that was quite full. Restaurants tend to close around 8pm so keep that in mind.

First time actually going to the Eden Center a couple weekends ago. Loved almost everything about…read moreit. We typically go to Banh Mi Oi which is our favorite spot for Banh Mi but never explored the Eden Center on the other side. If you decide to go over the weekend then be prepared for trying to find parking. It is madness. Not enough parking spots. You'll have to play parking wars and some of the spots were taken by some of the tents for outdoor seating but once you get past that it can be a little wild. Lots of people and so many food options. They have restaurants along the outside and even some hidden ones inside some of the entrances of the indoor corridor. I would suggest probably researching first based off options and where to eat. There's plenty of dessert, bakeries, and even some small markets. There's an Asian grocery store that's almost like an H-Mart which has a wide variety of Asian groceries, snacks, and food. We went to one restaurant that was pretty good and the wife got Ban Bo Hue and I had the grilled pork. It was decent and there were a lot of people waiting in line. Only thing is you could only pay cash. They have an ATM around the corner but have a service charge of like $8 from what I can remember. I would recommend this place if you love Vietnamese food. I would love to go back to explore some of the other places we didn't get to see.

Photos
Eden Center - A. Bourdain visits Song Que Deli for a banh mi and bubble smoothie

A. Bourdain visits Song Que Deli for a banh mi and bubble smoothie

Eden Center - Lion Gate

Lion Gate

Eden Center

See all

Nordstrom Rack

Nordstrom Rack

3.3(58 reviews)
0.1 mi•Pentagon City
•$$

My experience isn't shopping related, although my son found several men's formal items, shirt,…read moresocks, undershirts, ties. I would give this store a 5 star rating regardless of the following story. I was visiting DC from out of town. We came to Nordstrom Rack to find reasonably priced clothing for a wedding, which they delivered on. While I was looking through the fabulous shoe selection, I must have dropped my wallet. Contents of the wallet were the standard: id, credit cards, cash ($45), but also included prescription sunglasses. The wallet itself was my mother's. After our Metro ride back to Eastern Market, I realized I didn't have my wallet. Once my initial panic subsided, I began to retrace my steps, riding the Metro back to Pentagon City. I looked, and looked, but no luck. I went back to my son's place feeling defeated. Fast forward a few months, the day before my birthday, I got a package from Nordstrom Rack at Pentagon City. I figured it was a gift from my son, remembering something I liked back in March. Well...imagine my utter surprise and astonishment to find the package contained my long lost WALLET!!!! Not only the wallet, but ALL the contents as well (YES, even the money)!! I was overjoyed!! My faith in humanity restored. WHAT a birthday present!! Having said all this (and good for you for sticking with this comment, lol!), I want to publicly acknowledge and THANK from the bottom of my heart, Jayla and the staff of this fine store!! THANK YOU SO MUCH :)

Their items selection was highly varied. Found some good deals on travel size fragrances. However,…read moreactivewear was lacking. But there's a lot of other good deals at this store.

Photos
Nordstrom Rack
Nordstrom Rack
Nordstrom Rack

See all

Saks OFF 5TH - Hermes

Saks OFF 5TH

2.6(43 reviews)
2.9 mi
•$$$

I felt like I was at a retail Happy Hour amongst the engaging go-lucky staff that randomly asked if…read moreI needed assistant. I perused the cold weather clothing & jewelry sections, with the latter offering a massive sale...purchase now & get 40% - 70% off with a pick up on 2/5. The store is well kept, organized with high end/luxury items discounted at-least by 50%. The store is two-level as the lower is just as organized & led by more for friendly employees. Even the armed Security Guard at the street entrance gave off a positive vibration as I ensured him I wasn't casing the joint when I was taking pictures. During my double back to the jewelry counter & before I could ask for assistance Jichele, the Manager kindly shouted she was on her way. We ended up chatting for awhile while she navigated me amongst my shopping. I received really good customer service without being forced to buy...I purchased items anyways. Honestly, I didn't know there was an Off 5th here as I'm always up the block at another discounted retail store. My shopping experience was amazing on all fronts & I'll be back, especially if those sales are common. As a discounted retail store, make sure to pay attention the exchange/return policies on the receipts.

Terrible experience. I ordered three items from Saks Off 5th at 75% off, expecting a good deal…read more Instead, I received damaged and unacceptable merchandise. The Polo sweater was clearly worn, dirty, and had two holes in the front. It wasn't even folded -- it looked like it was carelessly thrown into the box. The dress also arrived with a large hole near the back zipper. This level of quality control is unacceptable. To make matters worse, their return system isn't working, and the online chat support is unavailable. Customers should not have to struggle to return defective items. What seemed like a bargain turned out to be a complete waste of money . Even if the store is closing, that is not an excuse to send out damaged merchandise and leave customers without proper support. Deep discounts should not mean garbage.

Photos
Saks OFF 5TH - Hermes

Hermes

Saks OFF 5TH - First Floor

First Floor

Saks OFF 5TH - Lower Level

See all

Lower Level

Coach

Coach

3.1(25 reviews)
5.5 mi
•$$$

Used to rock Coach heavily when I was in college. Back then…read moreit was extremely durable, and affordable: two key factors, especially for a student. And when they had a store in Georgetown, DC. I STILL have my men's satchel briefcase from college. Back then the leathers were super supple buffalo hides. I also still have a checkbook holder and a few other zippered pouches and such that I no longer use. Today's Coach isn't nearly as nice, especially the men's line. Around 2000, the company shifted its offerings from simply designed, neutral-toned leather purses to bags made of mixed materials ― that is, leather paired with canvas or nylon ― available in an array of colors and logo prints. Simply put, in order to keep up with "trends" they started selling crap. Called the Tyson's store last year to ask about having the straps replaced on my briefcase and was told that they didn't even repair bags (outside of warranty) anymore. Turns out that wasn't exactly correct since I just found a shipping and repair label on their website. Hmmm.... I guess the person I spoke to on the phone was probably too young to know what she was talking about. Ended up using a local cobbler to replace the straps (which don't look as nice) so I may just send my bag in to Coach now after all. Anyway.... Their quality fell off and I had long since moved on so I really didn't care. Flash forward to the year 2022 and I was considering something nice for my daughter's 16th birthday. Something nice but not "too" nice if you catch my drift. Something a 16-year-old girl would appreciate and I wouldn't be pissed if she lost or damaged beyond recognition. Someone sent me a gift idea of a Coach keychain pouch - from Bloomingdale's, for $65. Remembering that there was a Coach store down at Tanger Outlets, I decided to check them out first. Fearing online fakery and running out of time as her birthday approaches, I knew I wouldn't have time to get anything shipped. Another deciding factor in going to Tanger. Disclaimer: Since it opened a few years back, I never really have gone down there to look at anything. Plus, I'm suspicious of "outlet centers" conspicuously placed in heavily populated areas. Glad I went to check this one out however. Although the selection is somewhat limited versus main line department stores like Bloomingdale's, I was able to obtain a keychain ID pouch for less than half the Bloomie's price. This place even offers a 10% military discount. Deal was so good even got one for my older daughter. Two ($78) keychain pouches for $59? Yes please, and thank you. Side note: the floor plan of this outlet center needs some work. By the time you see the big American flag and the building (in the very back of the mall) with COACH on it, you've already passed the actual store. I was about to give up when I walked into the Nike store - saw the ridiculous line - walked out, and looked ahead on my right and there the store was.... finally. I'd been walking around for close to 30 minutes...didn't see a security guard... didn't see a directory...or directional signage.... and was about to go home. I was having a conversation with the associate inside and she said, "yeah people get confused all the time." Speaking of associates, the ones here greeted me quickly and repeatedly, so service is super friendly and efficient. Maybe I'll check out a few other stores at Tanger Outlets now. If you are looking for the Coach store however you'd better bring a compass and coordinates, lol. I was so turned around after my "stroll" around Tanger Outlets that I couldn't even find my vehicle - which took me another 20 minutes to locate as I retraced my path - which was all kind of a blur at this point since ALL the stores now looked familiar. Had Blue Bell ice cream in the trunk that I'd just picked up from Walmart 30 minutes earlier. Luckily it was chilly outside this afternoon or I probably would have met a milkshake or two. Got my Fitbit steps in though, for sure! Thanks Coach!

I wish I could give this experience a 5-star review, but the cashier's lack of professionalism and…read moreattention to customer service made that difficult. Kiana, the cashier was so engaged in conversation with her friend that she failed to properly wrap and bag my purchase. When I requested tissue paper so my item could be wrapped appropriately, she made no effort to assist me. Her behavior was disappointing and fell far short of the level of service I would expect from Coach. However, Tia deserves 5 stars for her outstanding professionalism and customer service! She was attentive, knowledgeable, and provided excellent feedback on the products I was interested in purchasing. Tia even stepped in to help wrap my purchase while Kiana the cashier continued talking with her friend. The only reason I proceeded with my purchase instead of requesting a refund was because of Tia. She turned an otherwise disappointing shopping experience around through her exceptional customer service. I sincerely hope Tia receives the recognition she deserves for a job well done. She is an excellent example of the level of service customers should receive at Coach. (I hope I have spelled her name correctly.)

Photos
Coach
Coach
Coach - Just my size and style, roomy and secure.

See all

Just my size and style, roomy and secure.

Apple Pentagon City - New stuff all the time.

Apple Pentagon City

2.5(323 reviews)
0.0 mi•Pentagon City
•$$$

I arrived here at 6:25 for a 6:45 appointment. I checked in and the gentleman asked me to sit at…read morethe table in the fat corner. There were other customers sitting at the table. I realized after sitting until 6:55. Nobody approached me and everyone at the table I was sitting with were completing their transactions and appointments. I asked one of the guys who walked past what was going on. He looked me up and said the guy cancelled my appointment by accident when I checked in. *slow blink and looks in the camera* So the guy was able to help me. He told me my screen separation wasn't included in my warranty. I said I didn't believe that was true. I've had my watch for less than a year. He did some more digging and I am covered. I sent my watch back and I asked for them to ship it to me, which is convenient. The Apple system has not updated and it just says my watch repair has been requested. It's said that for 3 days now. Fingers crossed I get it back soon. I can't say I won't be here again because this is the closest location, but they should train people a little better. I wasted 30 minutes of time due to an error they made.

Went yesterday to get my iPad camera fixed. It's clear at this juncture that Apple is only…read moreinterested in selling products. Anything older than 2 years they don't fix under Applecare (unless you pay extra). Can't even order the part for someone else to fix it. They'll sell me a refurb for $387 though. Went to my local cell repair store and not only will they change the camera - they'll do it for $160. Yeah, I'm good on the Apple Store going forward. The service rep was nice and parking cost me $4 (mall). ** The store just called me next day (Mon, today 2/16). Unit is ready for pick up. That's faster than the $387 refurb unit Applestore ordered that would take 5 days lol.

Photos
Apple Pentagon City - Apple Vision Pro

Apple Vision Pro

Apple Pentagon City
Apple Pentagon City - Learning Center & Demo Space for Free Classes!

See all

Learning Center & Demo Space for Free Classes!

DSW Designer Shoe Warehouse

DSW Designer Shoe Warehouse

3.4(38 reviews)
3.5 mi
•$$

Although there are several DSW shoe stores near my home, I keep coming back to this one! The…read moreinventory in stock is one of the largest in the DMV. Also, they are great sales and prices on their clearance items, which is fully stock with shoes that are more in style and in season; not as dated as some stores. I would agree with some of the comments here that at times when I come to the store, the customer service is a hit or miss. There are times when you are greeted as soon as you come through the door and/or someone ask if they may be of assistance. Other times, it can be crickets and the staff here seem to walk around as if they don't want to be bothered. lol. This does not bother me personally, but I can see how others may be offended, especially when you're spending your hard earned coins in this store. A little customer service, goes a long way.Other than this, I have no complaints. Between the huge selection that seems to be ever-changing and well stocked items for males needing larger sizes, this store is the place to shop for me. For males, there is a huge selection of male athletic, hiking/walking shoes, and dress to casual shoes as well. As for the females, there are plenty of shoes, variety of styles, and accessories (bags, belts, clothing, etc). as far as I can see across the floor of the store. You can't go wrong with this place...imho. Of course, I'll be back. And, I recommend For the conscious buying "shoe lover" --as they call it here looking to save a few dollars or buy shoes on the cheap.

This DSW unfortunately did not have a large selection of shoes and we noticed the prices on some…read morepairs were higher than other DSW locations. We will visit another location or online in the future for a wider selection of products.

Photos
DSW Designer Shoe Warehouse
DSW Designer Shoe Warehouse
DSW Designer Shoe Warehouse

See all

Crate & Barrel

Crate & Barrel

3.6(97 reviews)
4.0 mi•King Street Metro
•$$

This is an outlet of Crate & Barrel, and this is where you need to go if you have a specific…read morefurniture in mind - they get shipments all the time, and the staff doesn't mind in you calling every so often to see if a specific model and style is available. Don't fret if they don't have a specific furniture that's not in their showroom, as they have others in their stock room. They' have a moving company on site that is a separate entity, but they are able to load it up and get it to your place at a reasonable cost. Otherwise, they can hold onto furniture up to 24 hours for you to arrange your own transport. Staff are very helpful, informative, and friendly! They have a small lot to park your vehicle. +daily shipments of new furniture +helpful staff +parking on site

I expected much more from Crate & Barrel. I bought Ankara Chairs on December 22, and after just…read morethree years, one chair developed a crack in the wood--despite being hardly used. These were living room chairs and probably sat on fewer than ten times total. This is clearly a manufacturing defect, not wear and tear. When I contacted customer service, they dismissed the issue simply because it was over two years old and offered no solution at all. For furniture at this price, a three-year lifespan is unacceptable. Between the poor durability and the lack of support, I wouldn't recommend Crate & Barrel furniture.

Photos
Crate & Barrel - Tv stand

Tv stand

Crate & Barrel
Crate & Barrel

See all

Coach - outlet_stores - Updated November 2026

Loading...
Loading...
Loading...