I didn't buy anything here after looking around for a while. It just didn't seem good quality. The items were also a not well organized. I decided to go elsewhere after looking around about 10 minutes. read more

I was introduced to Trunk Club by a friend and I accompanied him to his visit and got to experience some myself. The store is pretty nice with a bar ready to serve you while waiting. They have been acquired by Nordstrom so they can tap onto a bigger reservoir; that doesn't mean that they have a big inventory in store. I have a pretty small and lean body so there were not many pieces for me to try on. However, they do try to mix and match and help them spice up your style. I'd recommend this place if you need a little hand with fashion. read more

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It was time for my semi-annual trek to the Trunk Club to find some new clothes for the Fall and Winter seasons fast approaching. I brought along my wife and daughter to join in the fun this time. Our awesome stylist, Courtney, brought us all kinds of snazzy items to try on. We made a pact ahead of time to try on whatever she brought out and found a few things we might not have tried otherwise to our liking. My wife and daughter enjoyed a glass of red wine there which made everything just a little more fun than usual. We walked out of there with a couple of bags of new clothes two hours later. Yeah it is not the cheapest way to buy clothes but it is a better way to find and try something new and different. It's amazing how fast your stylist figures out your likes and dislikes and somehow manages to find you a new and different look. read more

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For starters, the layout and design of the space is really nice. It made me feel really official, like a celebrity or something. Customer service is great and the vibe is really laid back. Dana J.was my stylist and she was awesome. Funny, inviting, and she knows her stuff. I came to the trunk club because I needed some inspiration/motivation to expand my wardrobe and style. I'm normally really plain; solid colors and patterns, not risky at all. However, Dana had me try on some items that shockingly I liked. I was like "OMG I'm wearing a turtleneck, that has stripes and colors." She gave me tips on how to wear clothes and had me realize for years I was wearing the wrong shirts for my long torso. I certainly left with a different perspective. The clothes there are pretty pricey. So if you're into thrifting and the Marshall's clearance rack, this aint it chief. I'm also pretty tall and have big (11W) feet, so the inventory was pretty low. I was able to order my first trunk with less expensive items and that process was pretty easy. I ended up only keeping like three items dues to size, but it is easy to return. This is a good idea for people who hate shopping (like me) and who aren't in a rush for an outfit. read more

For 1.5 years I've always had a great experience whether ordering through the catalog or coming on-site to pull items. Even through stylist changes I've been happy. But, what really put them over the edge is how the team responded when things went wrong. I got an entire trunk where nothing fit well or looked great. I sent every item back, but my stylist, Monet Ray, assured me that all was not lost and had me come in and was able to pull items from the warehouse that turned my spirit around. Another time I bought a jumpsuit (so trendy am I!) and sent it off for altering. It came back too tight to put on (a mis-tailoring). SIX, yes SIX staff stepped up to scramble and help. I came out of the dressing room incredibly upset, but front desk staff Audrey empathized pulling in another stylist Elena who was there to work with me and assure me all would work out, tailor Alexander, and yet another stylist, Shayla, to pull alternative options. They fixed the issue quickly on site. And in the middle of it a manager came over just to check in. How a company responds when things go wrong is so much more important to me than things never going wrong. Trunk Club really came through and I can't recommend them highly enough. read more

My first trunk is also my last. I hate shopping. Hate. Shopping. I read reviews for several of these services and decided to try Trunk Club. I was initially impressed by the detail of the questions asked, both online and when my stylist called me (the same day I signed up, no less), and thought maybe I had found a solution to my dislike of clothes shopping. I'm really not sure who the clothes were for in the trunk I got, but they weren't for me. I had made a point of describing my body type in detail, and almost every piece was incredibly unflattering. To be fair, nine of the ten pieces fit, but they looked so awful on me I took pictures just to make my friends laugh. I didn't keep anything. $25 lesson learned. I'm sure this service is great for some people. But if you care less about trends and more about style and what makes you look amazing, think twice. read more

I am writing this because I feel a moral obligation to warn people about the DC trunk club. I literally just got back from my appointment only to find a receipt for 4 pieces that cost $1,100!!! They are NOT transparent about the prices I recommend going into the changing room and looking at those price tags very very slowly because they will throw a ton of clothes at you so you are not paying attention to the price. Then when you are about to leave they ask which pieces you want and automatically charge the card on file. That's how they get people to spend hundreds of dollars for a simple shirt or a pair of shoes. It's kind of smart but I don't like how it's a bit shady or underhanded in that way. You can buy so many similar pieces at Nordstrom rack , or on sale there is no need to pay FULL price for these pieces. My main complaint is about the prices and lack of transparency read more

This service is fantastic if you feel like tossing some money into a firepit. I was willing to pay a premium in order to get good-looking clothes that fit on the first try without having to think about things and to save time. After going through my problem areas and what I was looking for with my stylist she was able to put together a wardrobe for me fairly quickly with very little pain on my end. I was suspicious that at no point did she take my measurements and was pretty upset to find that not a single shirt fit me once I got home. Not one. The blazer was bunched up on my shoulders as well. For the amount of money I was paying I was expecting a near tailored fit, but what I got didn't even come close to what I could have done myself at a department store with some patience. Maybe this would have been excusable if I'd had a trunk mailed to me but I was expecting to save time by going in-person. If I'd walked into a retailer and randomly purchased a few things that looked nice that were roughly my size I would have been just as successful as Trunk Club was. This experience would have only brought this down to 2-stars. Their customer service when I tried making a return is where things got extremely frustrating. At the time of returning there were still some jeans being hemmed for me which I said I was no longer interested in. The rep handling my return and my stylist both said no problem and I'd see the full refund. Next week I'd gotten most of my money back except for the jeans, and after calling both the shop and my stylist and being asked if I wanted the jeans I re-iterated that I didn't want them and wanted a full-refund. A week later I get a call and email saying that the jeans were hemmed and ready to go. It's been three weeks now and I've spoken on the phone, left voicemails, emailed, and spoke in person with both my stylist and the store rep telling them I just wanted a refund and every time they've said 'no problem' only to ask me a few days later if I still wanted them. I've now passed it on to my credit card (Thanks, AmEx!) and letting them deal with this mess. I could see this service being nice in theory but what I got was a gigantic waste of money and more importantly time. I ended up hitting the mall with a girl friend and got what I needed on the first try for 1/3 of the cost. Edit: I brought my yelp account out of hibernation just to write this. That's how frustrating this was. read more

For me, this is the ideal way of shopping for clothes. A highly curated experience without the pressure to buy or tumult of the mall. It's located in DC near the Verizon Center so you have to pay a considerable sum to park. Scheduling is by appointment with a personal stylist. They actually serve beer and wine which makes for a relaxed time. Customer service is outstanding! My stylist Ashley made a serious effort to accommodate me at the last minute during their sale and I ended up with 2 tailored shirts for the price of one. I am going to buy my first custom suit too. They will actually come to your home to do a fitting. It's definitely not cheap but if you have money to pay for quality and the traditional shopping experience doesn't appeal to you then you should give Trunk Club a try. read more

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I'm not big on going clothing shopping or buying clothes for myself so I thought I would try the Trunk Club. I was paired with a stylist, Amanda. After signing up online I received a call the next day where we discussed some basics and setup an appointment in person since their DC location is right next to my office. I really wasn't sure what to expect when I got there, but it is a nice facility. It is difficult to locate since there are no signs. You enter off 9th street right past the Shake Shack. It is a open floor type office with little areas for trying clothes on. They offer, water, beer and wine while you're trying on clothes. There are nice couches to lounge on as well if you want to bring a significant other to help. As someone who doesn't usually shop it was nice having someone pick out clothes and try them on. I am a 6'3" guy and I often find it hard to get clothes that fit well . They will either be too tall or too short. Amanda did an excellent job finding clothes that fit me extremely well and were perfect for some of the upcoming events in my life. I found some great shorts and shirts for some upcoming vacations. Overall the experience was fantastic, until I got the receipt. The price for the experience is built into the full retail cost of the clothing. So if you are a bargain shopper who doesn't want to spend $100-$200 on one casual button up shirt. This is not the place for you. If you are looking for the perfect clothes for a special occaision, a fun hassle free shopping experience, or like spending money on clothes then Trunk Club will be perfect for you. read more

TL;DR: go and see Ashley-- she is amazing. I made an appointment to go through a trunks with Ashley in person to help me build my wardrobe for a new job. Ashley got me immediately and helped me pick out classics with a twist and a few surprises. Working with her was a dream, and the in person shopping experience was like being with a wise and trusted friend. I will definitely be coming back and working with Ashley each season. Highly recommend my experience and duh, Ashley!!!! read more

Elyce is a wonderwoman. I set up an appointment because I'm starting a new job. She totally "got" my style and my likes and dislikes. I highly recommend her. Plus, the space just has a very cool vibe. It's very inviting. Go see her! read more

AMAZING experience! Made an appt. for my bf. Awesome service! Very pricey - but per his feedback, great quality! Walked away with a tailored pair of pants that he wears a lot for work. Loves them. Can't make it an all the time thing - but definitely worth it for adding some good staples to your closet. Apparently they are expanding and offering women's clothing - I'm considering giving it a shot. **And they have a bar! (SOLD) read more

Tried out this place earlier today based on recommendations. I HIGHLY recommend!!! It is not cheap - pretty much every piece I tried on was $200-300 though I did get a $95 cardigan. My stylist was Bethany and she was fantastic! I'm petite so it's hard for me to find pieces that fit, but mostly everything she pulled fit me. Trunk Club also does alternations which is great. I had wine while I shopped which made it all the more fun. There was no pressure to buy which was very nice though I bought 4 pieces. The brands are high quality since it's Nordstroms - Kate Spade, Rag & Bone, Theory, Tory Burch, etc I'll def be back and making a visit a few times a year. It's located in Chinatown so very central and convenient. read more

Was a member for a few years now, had a few stylists, my first stylist was the best. A few of the pieces I bought have ripped or torn through normal washing and was unable to refund or replace them. At the price points they are charging, it's cheaper for me to just shop at Nordstroms (ironically their parent company) where they have better customer service. How they responded with my unsatisfactory experience is why I'm leaving them. Still, they have decent clothes (at a high markup) and going into the clubhouse is a great experience. read more

I am having a terrible experience with Trunk Club, and I haven't even gotten to the point of getting a trunk! I signed up for more info, and Liz emailed me to set up a time to chat. We agreed on a time to talk, but when the day and time came, I heard nothing. Weeks (perhaps a month or two?) went by, and I heard nothing, and to be honest I forgot about it all. But then I got a semi-snarky email from Liz, saying "the last thing she wanted to do was bother me at work" and asking me if email was better. I'm inferring from this that she had called my phone (perhaps more than once?), but I never had a voicemail telling me it was her, or I would have returned her call. I emailed her back as much, telling her I was no longer interested after such glitchy communications. And now I have yet another email asking me if I'm still interested, but if I'm not, to let her know so she can update her records. How am I being blamed for her missing our scheduled convo, never leaving a voicemail, and now not reading replies to her snarky email? Major fail, Trunk Club. Major fail. read more

Had a great shopping experience with a personal stylist at this Trunk Club location, I love the clothes she picked out for me and purchased 4 outfits that day. I left with my shirts and jackets while Trunk Club sent my 4 pairs of pants off to be hemmed... about 12 days later the hemmed pants arrive at my home via FedEx. Oddly they were all hemmed to different lengths: one correctly, one an inch long, one 1/4 inch short and one 1/2 inch short (too short for my tailor to fix). Sales are final on altered items, so quite a bit of my purchase was simply wasted. For a service that sells itself as painless and hassle free, I found it anything but. read more

I absolutely hate going shopping for clothes. I saw an ad on Facebook for Trunk Club and decided to give it a try. I filled out the online form and was contacted by my stylist, Emily. (Be sure to watch your trash, my first e-mail was lost in the spam!) After a bit of e-mail/phone tag, we were able to connect via phone. We sorta went over my lifestyle and what kind of clothes I was looking for. She said she had a pretty good idea what I wanted, told me about their mobile app (where you can preview the trunk), and said my first trunk would be at my door in a week er so. The trunk arrived exactly when she said it would. My first impression after unboxing the 20 or so items was that Emily nailed it. Had everything fit perfectly, I would have kept it all. She sent me two pairs of jeans, two pairs of pants, shoes, button down shirts, henleys, sweaters, and some accessories. There were a few items (socks, undershirts, etc.) that I already owned and had to send back, but otherwise, I kept most of the trunk. I think most guys would expect this to be a "metro-sexual" look, but Emily really took my casual work attire (jeans and button down) and made it a little more "classy". The best part is that the clothes fit better without having that skin tight look. Say what you want, I get compliments regularly. Trunk Club will tailor pants for free, so I was also able to meet Emily in person at their shop downtown after work to get my jeans and pants tailored. (She was very accommodating to my schedule which was nice.) The store is right off 9th street downtown. Emily immediately made me comfortable, offered me a drink (they have wine, beer, water, etc.), and got to tailoring the clothes. I explained that I liked what she picked and wished I could have kept some of the other items she had picked that just didn't fit. She was able to find other brands in similar colors and I ended up getting those as well. She shipped the tailored pants to my home address and I had them within about a week. Many people complain about this service because of the price. If you're going to compare the price of Trunk Club to a higher end department store (e.g. Nordstrom, etc.), you're going to have sticker shock. Had I bought everything in the trunk, my trunk would have cost easily $2k. Most articles in the trunk cost over $100 and usually around $150. If you want to pick out your own clothes from a department store, then obviously that's going to be cheaper than a stylist organizing a "look" for you and shipping it to you for free. Also, if you don't like difficult to care for clothes, this may be tough. Most of the sweaters she sent me have either hand wash or dry clean instructions on them. A few of the shirts are hang dry and iron. I didn't ask to have easy care stuff, so I don't know if that's even possible. (I'll definitely be asking on my second trunk, but no biggie if we can't.) Just a heads up for those who are lazy (like me!). Last, I should also mention that I think I got lucky with fit. I imagine that when I told Emily about my hobbies and how active I am, she could assume fit, but I'd expect that most of the time that's not the case. I would also guess that most people go through some "growing pains" with their stylist. I think communication is always going to be the answer. If you don't communicate with them, they're basically guessing. (If you can meet them in person the first time, I would expect that's going to be the best experience.) I love the whole concept of Trunk Club. Take guys who hate shopping and pair them with people who love to shop. I never have to leave my home to shop. The best part of this is that I told Emily that I like to typically buy clothes in bulk and I'd rather not spend $1500 every month. She sends me holiday cards and thank you cards, but otherwise doesn't spam me. When the seasons change, I'll definitely be contacting her again. read more

I'd heard of Trunk Club on podcast and radio ads and thought about checking it out, but only understood it to be an online bespoke clothing service. Then I discovered they have a brick-and-mortar location in Chinatown (actually in the same building as the Shake Shack next to the Spy Museum). As someone who doesn't like shopping, gets overwhelmed by the multitude of clothing options, and is stylistically challenged, I wanted to check this service out. I made a late afternoon appointment with stylist Meghan. The office has the vibe you might expect from any business that was formed within the last ten years - an open industrial floorspace, cushy couches, hip music piped in and hip people scurrying about. They also offered wine and champagne along with crackers and cheese in case you hadn't yet figured out this is supposed to be a different kind of shopping encounter. My wife joined me for the appointment and we both had a good experience. To my surprise, there was no hard sell. This actually threw me off a bit - I had been so intent on resisting any pressure to sign up for anything that when it didn't come I was almost offended. But really it's great having a low-pressure consultation like this. I have not tried the online service part of this yet but the in-person shopping experience is perfect for someone like me. Rather than stare at a thousand racks of clothes and then go on a painful hunt for something that fits, I just told Meghan what kind of outfit I'd like her to put together for me. She disappeared for a few minutes and came back with some pieces for me to try on. It was great to have someone else find something fashionable that actually fits and even looks good on me. I also enjoyed seeing my wife try on outfits that Meghan picked out, in part because all I had to do was hang out on the couch and sip my drink! At this point a customer can buy anything they like or walk out without buying anything, but whatever the case the experience gives your stylist a better idea of what you like, what fits, and what looks good on you. As I understand it, customers can also contact their stylist later and ask her to ship them a trunk with items similar to what they'd tried on. The only cons are that it's pricey (understandable given the high quality of clothes and the personal fashion consulting) and it would be difficult to run out and grab an outfit for an imminent event. If you're able to plan ahead and have time to build out your wardrobe, it seems like a great way to shop. read more

Such a positive shopping experience. I had an appointment with Bethany, and she truly knows her stuff. Every item of clothing she brought out I liked, and funny enough, none of them were anything I would have thought to ever pick out for myself. I also appreciated her transparency with pricing, letting me know which items were a little on the pricier side. I left my appointment with three pairs of pants, two shirts, two dresses, two pairs of shoes, and a new appreciation for a personal shopper. I will never again go shopping on my own at the mall. My husband immediately set up an appointment for himself we were both so elated with Bethany's services. Looking forward to going back in a few months to update my fall and winter wardrobe! read more

Dana James is THE best. Shopping is hard sometimes because nothing fits my proportions in a way that's flattering, and I struggle to find balance with trendy and appropriate for the occasion. If you don't know the process, it's a $25 stylist fee for a box full of items. Keep and pay for what you love, send back what you don't. The stylist fee comes off your total, unless you don't buy anything. You get a box when you first sign up, then any time following that you want a fix, you can just message your stylist and get one started. Dana had a lot of questions when I initially signed up, and she's been a dream to work with! I genuinely feel like she gets my style, knows the look I'm going for and how to guide me to it, and listens carefully. Even better, she's slowly pushed me out of my comfort zone with pieces that I wouldn't have picked for myself, but love. She's also very respectful of budget. As a personal note, I appreciate our little chats in messenger! It feels less like a client transaction and more like my trendy friend who helps me shop. I'm obsessed with Trunk Club and love working with her. I've been recommending to everyone that will listen! read more

Shopping for men's wear at the mall is just not a fun experience. Amanda B., Angela, and all the other enthusiastic and knowledgeable young stylists at Trunk Club make it fun. You won't end up spending more than you would at the mall either, and the stuff you get is nicer and better tailored to your own style. read more

My review is more of a reflection of the lack of inventory at the clubhouse than the actual stylist. I liked my stylist and thought he did a good job. He was great at guessing my size and providing an honest opinion. He wasn't pushy and was pleasant to work with. I originally reached out to trunk club as I'm in need of work clothes, specifically tops. I made a point to mention I specifically need BLOUSES. So I was surprised when I went to the clubhouse and they didn't seem to have that many tops for me to try on. The stylist mentioned it was a weird time and they were waiting to get fall inventory in. Given it was a cool rainy day in September it seemed weird they were still waiting on fall clothes to arrive. I was able to find two blouses, yes, but the clubhouse had way fewer shirts for me to try on than say a standard department store like Bloomingdales. I could have gone to Bloomingdales and asked a sales person to find me work blouses and probably had better luck. The stylist at trunk club said he could mail me blouses in the future in a trunk, but that kind of defeated the point of leaving my baby with my husband for an appointment at the clubhouse. When I reached out to trunkclub and told them I was looking for work blouses I thought there would be A LOT of work blouses waiting for me to try on at the clubhouse. Now I'm a smaller size but I didn't get the impression they were simply out of my size. Looking back it is kind of strange to think I had money to burn but they didn't have enough clothing to sell me. The other thing I disliked is the COST. I typically wear nicer brands but nothing too fancy - Theory, Joie, Rebecca Taylor, etc. When shopping at Bloomingdales I earn points and even at Saks there is sometimes a 20 percent off these brands. However, everything is FULL PRICE at trunk club. If trunk club could offer me a larger selection then I could probably deal with the prices. However, at one point I actually tried on a pair of beige linen Theory pants that were full price in September. Why would I pay full price for summer pants in September? That's ridiculous. In fact, the day after visiting trunk club I logged into Gilt and was able to find a great selection of returnable Joie and Vince blouses for $100-150. Basically half of the cost of a full price blouse at trunk club. Now I would recommend this service to someone who has no idea what they should be wearing or needs some sort of a makeover. I'd also suggest someone confirms ahead of time that the clubhouse has the items in stock you're looking to try on. read more

I booked an appointment early this afternoon at the downtown DC Trunk Club location. After receiving an appointment reminder at 4:00, I proceeded downtown for my 4:30 appointment. When I arrived, I was met with a locked door and no local response from the intercom. Apparently the office was closed and my call was answered by someone in the Chicago office. At this point it was approximately 400 degrees outside and beginning to rain, adding to my displeasure. Between this experience and a previous lackluster trunk, I decided to cancel my membership. I would give 0 stars if I could due to the utterly unprofessional scheduling (especially unforgivable in the age of the Internet, this isn't 1985 with pieces of paper moving around) - I would lose all credibility in my workplace if I caused the same sort of incident with a client and will hold Trunk Club to the same standard. read more

Had a great first experience with Elena. She brought out clothes while I drank beer and within a couple hours I had a great start to a new wardrobe. The fitting I had a for a custom sportcoat was more comprehensive than any I've ever had. Prices are similiar to nordstrom although you will probably be buying more at one time here. read more