Fantastic service for first time buyers. Shout out to Kimberly for being knowledgeable, adaptable,…read moreand patient during the entire foot/shoe analysis. Every time I had a comment, she listened and steered me accordingly.

How to lose a customer of 15-20 years…read more For almost 20 years, Fleet Feet, both in DC and more recently in Asheville, North Carolina, has been where I shop for sneakers twice a year. To save on wear, I buy 2-3 pairs at a time (costing about $400-600 a visit depending on number, socks and arch supports, etc.) and rotate wearing them throughout the week. Today I brought this pair of Brooks back to DC to ask what could be done. I've probably worn them at most 15 days since buying them in mid-last month; the soles are delaminating. An annoyingly passive sales clerk began dancing around the question offering nothing. I eventually abbreviated his babble about normal wear and tear by observing that it doesn't sound like the store can do anything as just over 30 days have passed since the purchase of several pairs. No exchange, no assistance with the manufacturer, no suggestions for repair? I observed that this doesn't seem like normal wear and that its disappointing to see how quickly these expensive shoes are coming apart and how little can be done. His only response was a dismissive "Have a nice day" delivered in a mocking tone. I turned and left the store quietly for the last time in my life without punching him and without responding. some suggestions for better customer service: When your store has a no refund or exchange strict policy, even in the face of defective goods, you should at least provide your customer with contact information to reach out to the manufacturer. If you work in a shoe store, it might be good to be aware of shoe repair places, or glues that might be tried, or to confirm that there are really no glue solutions that could be tried. In other words, know your products and offer some modicum of assistance, even if it's not likely to answer the customer's immediate request. Don't be snide when you are denying service to someone who has been a regular customer and who has clearly brought in a shoe that is not behaving as it should. Not sure where I'll send my $1200/year in purchases now. But I will find a place to remove that revenue from Fleet Feet, and I will let people know of my experience there.

I was warmly welcome and allowed to come in with my dog. I regret not remembering the name of the…read moreemployee who helped me (could it be Khol?) but he was knowledgeable and very professional.

I was looking for sneakers in a 9.5 wide to replace my brooks ghost 16 after the 17th edition…read morechanged drastically. I didn't want to order a ton online and then have returns. I was very impressed with how many options this store had in stock for me to try specifically in wide width. I admit, I went on a Sunday and it was a tad intimidating since it was very busy and there wasn't a ton of space. They acted surprised when I finally spoke up saying I hadn't been helped and was waiting for assistance. However, after that initial awkwardness, they were overly friendly! The staff took the time to listen to my concerns and adjusted recommendations based on feedback. They were super patient and helpful explaining levels of cushioning, etc. I never felt pressured to purchase anything, and they truly want you to get the best fitting shoe! I ended up returning my first pair and getting a different one, and they were very accommodating even though I didn't save the box.

They have some stores in California, but it was my first time in-person while visiting Washington…read moreDC. Great climbing gear and snow gear selection. Arc'teryx sold in other stores rarely ever go on sale, so I was happy to hear that they do have in-store black friday sales in person, but I'm not sure what those deals are yet. The associates at this store are very welcoming and answered all of our questions that we had. Would definitely come back again.

A decent amount of selection of products. Staff is friendly and knowledgeable. The products are a…read morebit pricey but a good investment for quality goods and something that will last you and keep you against the elements.

After my pleasant visit, it was surprising to see this REI with a whopping 3.1 rating so I dug up…read morewhy. Seems like the bike clientele has abysmal experiences, or this clientele is a bit hoity toity because idk, for me, it's pretty hard to give 1 star ratings. But I can't speak to the bike dpt as I wasn't there for bikes. Needing some hiking gear for an upcoming trip, I went upstairs and Tommy was quick to see if I needed help, even while he was helping someone else already. He was really nice and helpful in finding a comfortable, sturdy and safe pair of hiking boots. I then went on to buy some clothing and the ladies around the fitting room were quick to let me in. The only negative part were the darn mosquitos at checkout but is it even an outdoor store if it weren't for the mosquitos? (Yes, it could be :P)

Thank you Shannon for your help! You've made me a loyal customer!…read more Great selection of high end gear.

We stopped by here to grab some more comfortable shoes to walk around D.C…read more Dominic greeted us and helped us from the moment we walked through the door. He was so lovely and helpful. I enjoyed shopping here.

They are so nice in this store! They looked out for me, had a last minute pick up order and thought…read morethey closed at 8 but really at 7 and I got there at 7:03, and they serviced me. From the guy who opened my door to the person who called back of house to make sure (pink braids) and the to the gentlemen who checked me out at the register, just really nice service. Made my day! Thank you!

Annika was amazing! I went in postpartum without a single bra that fit and she spent an hour…read moremeasuring me and finding options that actually worked for my HH-sized bust. I walked out with 5 bras--from a comfortable lounge bra to a plunge bra for a gown. She was incredibly knowledgeable, patient, and made what can be a very frustrating experience feel easy. Highly recommend!

What an amazing atmosphere at Le Bustiere! From the moment I walked in, the team was so welcoming…read moreand accommodating, and I felt completely comfortable throughout my bra fitting. Annika was wonderful. She took the time to find what truly worked for me, and the whole experience felt genuinely empowering. They have such a beautiful selection, and I walked out with two bras I'm so excited to wear. Thank you so much, Annika! I can't wait to come back for swimsuits next.

Whew weeee!! This…read morelocation was something to talk about. I have been dying to get in this place for years but always on a tight schedule to get elsewhere. This was a Lion and Tigers and Bears OH MY situation! It's quite crowded in here. Not cluttered but crowded. They have soooo much stuff and it's all in order. This place could be 2-3 floors easy!! I saw all of my fav brands at great prices. They have a huge selection of high-end wear for a great price. They have a huge selection of summer, spring and winter wear. The cosmetics and body care... chef's kiss!! They have everything in every color/ scent/ size!! Cool accessories, luggage galore, etc. I did not take a gander at the shoes as I had a show nearby to attend. I bought 2 gorge blouses and a short sleeve loose fitting denim blue top. I will revisit very soon for some more shopping greatness.

Lots of great "stuff" and finds....if you have the patience to look around and dig for it…read more This Nordstrom Rack is loaded with brand name products, designer clothing, jewelry, household goods and all at decent prices. The only gripe I have specifically with this location.....is that it is waaayyy too cluttered-- overstocked with just stuff everywhere! And, let's talk about organization to make things easy to find....forget it. It sort of reminds me of Filene's Basement (on Connecticut Ave) from back in the day or a " sub high-end" Thrift store. If you park on the street nearby this store, you better load up your parking meter to the max.... Because you're going to need the time to roam around this place. Note: There is no parking lot or garage..... so you don't want your parking meter to expire because we all know parking tickets in DC is like paying rent or the amount of a one night hotel stay. lol Other than this, not a bad shopping experience here. There's something for everyone when it comes to looking for bargain clothing that's from designer labels and semi on trend. One plus I will say about this Nordstrom Rack location, is that they carry a large selection of men's business and casual clothing. This location carries tons of business suits, dress shirts, ties and business casual slacks-pants. I think the reason for this is because this location is centrally located in the downtown DC area and business district that is primarily surrounded by law offices, lobby firms, consulting firms and federal government agencies. You often don't find this at a lot of Nordstrom Rack and bargain clothing, places like Marshall's/TJMaxx around the DMV. There are also tons of men's athletic shoes, casual sneakers, great running shoes and dress shoes. In all, you can't go wrong shopping here. Although, the Pentagon City location is more my speed. This location is not all bad. Lots of good finds and decent customer service. Just have a little patience and time to roam around this treasure trove!

Great prices and helpful staff…read more I was in a bind (airline lost my luggage) and I needed a new suit and shirt for a business meeting. Didn't want to pay a lot. Found this store which had a good selection but more importantly good prices. Manager was helpful and took care of me real quick.

CAVEAT EMPTOR! If Nash's Sports (LENFANT Plaza, SW Washington, DC) were the only shoe store on…read moreGilligan's Island, I would go barefooted. I am a repeat customer and have purchased expensive shoes from this place before. But after today's experience, I am through with them. This is 7/25/2013 Purchased a pair of Rockport shoes from Nash's Sports located at 701A Lenfant Plaza, SW Washington, DC 7/29/2013 Wore shoes to work. The back of the shoe dug into my ankle and took a chunk of flesh. Had to treat ankle and put a band aid to stop the bleeding. 7/31/2013 11:00 A.M. Went to the store in person to return the shoes. The person in the store advised that the policy is that once the shoes have been worn even only one time, there are no returns or exchanges. He advised that I could speak with the owner but he would not get to the store until 3:00 P.M. 3:00 P.M. I called the store and spoke with a rude employee. He said the owner might get in at 4:00 or whenever. I asked for the owner's name and he said Nash, Mr. Nash. He went on to angrily quote the store policy to me and yelled since you now own the shoes if you cannot wear them, donate them to charity and hung up. I called back and spoke with George. I tried to get the name of the person who hung up on me and he said there was no way he could tell, there were 3 of them in all and he was not sure who it was. I explained my situation and George said he was the person I spoke with in the store earlier that day. He said the owner was not in yet but it was best to not call and see him in person. I advised that made no sense because no one could say for sure if and when the owner was coming in and I would have to keep going to the store multiple times in hopes of catching up with the owner. George re-stated what the policy was and said he did not have the authority to override it, only the owner could. Cool, but not since no one wanted to take my information to get back with me and only Columbo could catch up with Mr. Nash!

Very nice and helpful staff! Also very educated on the coats/what to buy. Couldn't figure out which…read morecolor I wanted and they found another item in the similar color to compare! 10% military discount as well in this store!!

I love the companies policies and the way they make it. I bought a green down Parker with a hood…read morelast year and I was never regret it. I get so many compliments. It's the best I have ever purchased.

I worked with Lance at the Tysons location. I cannot say enough great things about Lance Morris and…read morethe exceptional level of service he provided. From start to finish, he went above and beyond to ensure every measurement was accurate and every detail was addressed. His level of professionalism, attention to detail, and commitment to customer satisfaction truly set him apart. What impressed me most was his depth of knowledge and expertise. Lance is clearly a master of his craft. He took the time to answer every question I had thoroughly, explained the process, and provided recommendations based on years of experience. It was obvious that he genuinely cares about delivering the best possible outcome for his customers. In a world where great customer service can be hard to find, Lance exceeded every expectation. If you're looking for an amazing product backed by outstanding expertise and service, do yourself a favor and follow up with Lance Morris at the galleria location. You'll be in the hands of a true professional who takes pride in his work and delivers results you can trust.

Had a custom suit made for my wedding. The suit came in with the pants 4-5 inches too short. In…read moreaddition, one of my primary requests was for a single pleat in the pants. No pleat. I went in in hopes of getting them to rectify the matter.....Nothing. I always give firms the opportunity to make matters right before litigation. Wm. Fox chose to try to ignore the matter. Not an honest firm.