Sarar... you're absolutely below average, but your sales associates make your store absolute crap.
With so many options for quality, (relatively) higher-value clothiers in and around the DC area, I can only imagine why someone would want to come here, be ripped-off, AND disrespected.
---///Fit &Style
In the world of clothing, fit is King. And Sarar's shirts fit like King Goffrey Baratheon (heyooo GOT Fans!). But seriously -- normally I'm straggling between a trim/regular cut and even their "slimmest cut" still had about an extra foot at the waist line. Definitely expect to tack on $20 to any shirt you buy unless you plan to use their shirts as a tent cover.
Suits were slightly better. Aggressively "european." High taper-- high armholes. Not too shabby fit-wise.
Styling would be best described as conservative modern. They had a variety of patterns and fabrics on shirts, but their suits stayed pretty tame in the darker colors (think black, charcoal, and navy galore).
---///Quality
--Suit
I think for the price the suits here are double or triple what you would pay at any other department store.
A plastic poly-blend (20% polyester, 80% wool) suit costs about $500 here. For the same price, you can get 3/4 canvas Hickey Freeman 20 feet away at Nordie Rack.
For a Super 120's (100% premium wool) suit is about $1200-$1800... you can literally start talking 2 made to measure suits or even entry level bespoke.
Shirts had pretty decent quality... Thick MOP imitation buttons, good stitching... but pretty outlandish prices. $120 for a basic 2ply cotton shirt. Moreover, they do that annoying range sizing... i.e. 15/15.5 x 32/33 -- which means it never really fits anyone quite right.
---///Service
The sales associate (Randy 10/17 Friday evening) displayed an extremely limited knowledge of men's clothing. The sales associate was also unprofessional, rude, uncomfortable, and just an overall unpleasant experience.
Honestly, I can accept the fact that Sarar is below average in terms of value-- there was one other guy in the 1500 sq foot store thinking about buying something-- so clearly some less-discerning customers will buy from Sarar.
But I can't get over poor service-- no matter what. All bets about the store aside, the employees have a duty to represent their company, and Sarar's did an absolutely abysmal job.
The sales associate I spoke with absolutely did not know men's clothing or suits. Asked if he could point me out to a few wool suits, and he immediately grabbed the two shiniest polyester suits on the rack (a light-shiny blue, and a dark black). When I responded that those are clearly polyester, he assured me they were not. I pulled out a tag-- low and behold 20% polyester and 80% wool. I really don't think he even knew the materials were on a tag. He doubled back and said the "shine makes it luxury."
I honestly shuddered thinking about all the individuals that this gentleman has given bad clothing advice to.
I asked if he had some wool suits he could point me to, he gruffly replied "Nnahh man... our wool suits start at $1500. I don't think you want to ball like that"
When I asked to try on a shirt, instead of allowing me to try on a shirt, the sales associate went to the back, got a shirt that had been opened already (in a completely different style, color, cuff type, and SIZE) and told me to "try on this one instead" ... "I don't want to have to unwrap a new one".
The list goes on and on in unprofessional retail.
I think the worst offense is this: I walked in at 7:00 pm on a Friday, but Randy was already in a hurry to close up shop. He had already locked the front door when I was walking in. (Even though their store closes at 8:00pm) Hope their management doesn't know that you close the store doors and lock the place down 30-40 minutes earlier each shift. =X Oops,
This is clearly a sign of a dishonest retail employee.
Not giving a new shirt = not having to rewrap clothing = less work for employee = poor customer experience.
Closing shop early = turning away potential customers in exchange for more time off = stealing from the company. This is inexcusable. I hope management is aware.
---///Overal
Overall the suits are about 100-200% marked-up from a comparable store -- which is fine. Everyone has their market segment they're trying to hit.
All shots and the store aside-- those are just my opinions. But what really sets the below-average quality of Sarar apart are their poor sales associates.
Fit/Style: B-
Quality: D
Service: F
Overall Value: F
Bottom Line: With so many options for quality, (relatively) higher-value clothiers in and around the DC area, I can only imagine why someone would want to come here, be ripped-off, AND disrespected. read more