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    Neiman Marcus

    2.8 (160 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 3 weeks ago

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    The right shoe has some kind of brown stain on them and the color of the shoe is horrible ( for $1200 )
    Joseph B.

    The Truth Does Hurt !! I was excited waiting on my shoes to arrive for a New Year's Eve event... but sad to say, I was totally shocked and extremely disappointed at the shape my $1200 Gucci sneakers arrived in. The right shoe was stained,discolored and appeared to be worn ( And no, these shoes were not ordered from a third party site, but directly online from Neiman Marcus ! ) And when I contacted the customer service at the Tyson Corner location, I was told I couldn't exchange my shoes, but had to spend another $1200 until my first purchase was refunded. I couldn't believe such a reputable company would allow something so blatantly absurd to occur. The only silver lining in this entire ordeal, was the supervisor once reached at the Tyson location, vowed that she would get to the bottom of who allowed such a blunder to transpire.

    Hannah H.

    I just have to give a huge shoutout to Antonio at the women's shoe salon - his customer service is AMAZING, and he is literally my go-to for all my future shoe purchases! He is so friendly, warm, and kind - he takes his time with you, answers all your questions, and ensures that the items that you purchase are in pristine condition. He doesn't rush you at all, and the whole shopping experience with him is just wonderful! Finding a great SA to work with can be rare, so I'm glad that I was able to work with Antonio! In general, I have always been a fan of Neiman Marcus, as the quality and the style of clothing that you find here really does not compare. They carry a great selection of designer wear, and you can really find pieces that will last for a long time. They also hold various sales and points (for NM card holders) events throughout the year, in which you can take advantage of. Located at The Galleria, there's plenty of parking in the mall. +ask for Antonio! +great customer service +shoes are well-stocked! +located at The Galleria +plenty of parking

    Layla begrudgingly cashed us out...

    Today, I had the most disappointing experience in the fragrance department. As we entered the area, we were met with a complete lack of attention. Not a single sales associate or fragrance model greeted us. We approached two different counters, but the sales associates were either engaged in conversation or engrossed in their cellphones. When we finally managed to get their attention, one of the sales associates simply walked away. Needless to say, we came to the store with a specific fragrance in mind, found it without the assistance of staff which is not the Neiman's experience I'm accustom to. And as a loyal customer, we still made the purchase but hoped that the respect was mutual.

    Missing dust bags

    I just picked up today a YSL shoes that I bought online yesterday. The packaging I must say was not carefully prepared. The box is dirty and the paper inside were very crumpled. And lastly, it's missing the dust bags. This purchase is quite valuable and the service and experience are not acceptable. Please resolve this and take care of your business.

    Left without a purchase. Making people feel they don't matter is not good business and  business is not good at Neiman Marcus these days.

    Went to the men's shoes department today and I had to approach a sales rep to inquire about Chelsea and Chukka boots. The black sales rep looked me up and down and determined I wasn't worth helping. He pointed me in various directions and left me to tend to my needs. I suspect he judged this book by its cover (black and with daddy-day cloths) but the joke is on him and Neiman. I don't shop there often but when I do usually spend about 2.5K. The service is trash and this is my last trip to Neiman.

    A raving review of Brand Ambassador at Neiman Marcus.

    I highly recommend Karla Pichardo, Bellefontaine brand ambassador. See photos for in depth review.

    Dee D.

    12/233/2020 -- update, I received the placement via overnight and now ready for my holiday table. **Review for curbside pickup** Not happy. Ordered 6 placemats for my holiday table. Extremely pleasant staff person delivered to the car at curb site. When I arrived home and opened the package, there was only 5! Well so much for my holiday table with matching runner. Note to self, if you ever do curb side pickup again, check your purchase before pulling away. Now, trying to resolve by phone and will have to wait for delivery.

    New mini collection
    Lulu P.

    07.19 This is the first time I've shopped at this Neiman's. I came in on a Tuesday to see if Chanel has the bag I'm looking for. I stood in line and Cheryl came over to say they closed at 6:30. She asked what I was looking for, told her a WOC or a grand shopping tote. I guess grand shopping is not sold in the US anymore. I can only find those in pre loved stores. They didn't have any WOC either so I was asked to come back the next day to explore other options. Feeling disappointed, I head over to YSL, checked out WOCs and end up buying one in camel color. The attendant was super helpful. Went over warranty and any issues to bring bag to her or any Neiman stores for repairs/cleaning. 07.21 I came back to Chanel with a friend for support. I was afraid of getting pushed to buy something I didn't not want, needed someone to drag me out of the store just in case. Andrea took care of us and she was super fun. Very genuine and gave us a lot of info on pricing, bag designs and type of leathers. I told her I'm looking for the classic WOC in lamb skin but was informed it was not available in store. So I was going to settle with the trendy WOC or small. She pulled out the camel colored trendy and surprised us with the black and camel classic WOCs. She beamed and said we got this late yesterday. I was elated because the black leather and gold hardware was exactly the combo I wanted. When she rang my tab, I used Apple Pay which declined the transaction for fraud. She was so patient. Said it happens all the time. Had to call Apple Card and waited another 10 minutes for account to update. Love the stellar service from both stores. I would shop here anytime than go to a brand boutique.

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    Updated to say that I've tied curbside since and they have improved their wait time so I had to update this review.

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    Ask the Community - Neiman Marcus

    Review Highlights - Neiman Marcus

    Chanel sales associate Jenny Kung was awesome and very knowledgeable with the products.

    Mentioned in 3 reviews

    Read more highlights

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    Met with Robert yesterday to get an idea of which shoes I wanted to acquire. The last pair of boots…read moreI obtained fell apart within the same month. The last pair of Ecco Shoes I bought still work to this day. Ecco shoes are built to last. The prices for shoes are not cheap, but you are getting your money's worth when you by them. Trying on different shoes, I finally came across some boots called Track 25. Unfortunately, my size wasn't available at the time. Robert was very helpful and told me the next shipment might have the size I need. Robert's professionalism will definitely have me coming back. My next type of shoes for work and leisure well be Eccos.

    Neiman Marcus - shoes - Updated May 2026

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