Sad store closing signs. Loved Neiman Marcus for all of the cutest brunches. My mom drew a poster for the window. Always found the latest Chanel and Tom Ford here. So many surprise artists and designers popped up. Thank you for being in Hawaii read more

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Bo is totally helpful! He makes shopping fun and stress-free he goes above and beyond to get the sizing or the different styles and offers ideas on shoes or cologne that we may like If he does great follow up, especially with the Louboutin shoes that were half off what a sale! read more

I always go here but I never review or check-in ... Going to miss this place because Espresso bar is one of my favorite places to hang out.... The food is so good and that salmon pesto pasta is my favorite thing ever. Sad. I also scored a varsity jacket for a steal price when someone mistakenly returned it to this store which is one of my favorite pieces to this day. Sad to see it go but also wondering what place will be taking over this huge space... read more

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Neiman Marcus Sisley Beauty Presentations were educational and fun! See Monica and the Beauty team to create a routine that meets your personal needs! Check out the selection of new products and the tried and true ones! Worth every penny;) And enjoy your beautiful skin and hair! read more

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Brunch at NM Express: close to parking lot; Great soup & sandwich combos, yummy scones & croissants displayed for dessert! Thank you for such elegance plus fun! So sad that NM might be closing soon. But in the meantime, we are enjoying the great food and smiling service!!! MAHALO!!! read more

Sent wrong item while other item sold out. On top of that I called customer service and they refused to match my other choice of item with the "same sale price". The best they could do was issue a refund. This use to be such a people pleasing company. read more

Neiman Marcus - Not the tray I wanted - Women's Clothing Near Me - Honolulu, Hawaii

I love to browse around at Neiman Marcus, especially on the first floor. That's where they have all their cosmetics, bags and jewelry. They even have a small section for Van Cleef and Arpels. It's the only place on the island that sells it. Majority of the time I receive great service. An associate will always ask me if I need any help. They'll tell me about the promotions that they have going on. We all know that Neiman Marcus is going to be pricey, but you get what you pay for. They carry high quality items. There are two food places in this Neimans: the Mermaid Bar for a quick bite or Mariposa for the full dining experience. I love Mariposa. They have the best curry. Give this a try. read more

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We visited the store to eat at Mariposa but enjoyed our walk through the store. We were greeted by sales representatives which is no longer a thing at most department stores. Although the decorations by the escalators have gone unchanged for years, it's still nice to look at. Take a look at the attached video to see this beautiful display. If you shop at Neiman Marcus, don't forget to eat at Mariposa too. read more

I'm glad Neiman Marcus is closing in Ala Moana because the employees who work there are USELESS. Neiman Marcus employees stood around and watched 2 unleashed and aggressive dogs coming after my dog, who is calm and on a leash, instead they just stood there watched the 2 aggressive dogs while they tried to attack my dog. They didn't even try to get help from employees or security who can handle these kinds of situations, they shouldn't be getting paid. Other bigger companies train their employees and security on how to provide services to protect their customers. If they don't train their employees to even pick up the phone and call for help, they should have a sign not allowing dogs in their store. Luckily, I was quick enough to grab my dog before the 2 dogs were able to harm my dog. The employees didn't even try to approach the owner of those dogs or kick her out of the store. THEY STOOD AROUND AND DID NOTHING TO HELP!!! THEY COULD PICKED UP THE PHONE AND CALLED FOR SECURITY!!! read more

I just wanted to take the time to say thank you for the consistent GREAT service that we receive from Mandy in the candy/cookie section. Whenever we go there, we seek out and hope that we see her because of her customer service. We always go for the ample supply of Yoku Moku and today was no different. We went today on Black Friday and lucky for us, Mandy was there. She helped ring us up and also whited out the pricing since she knew or purchases were for gifts. Thank you Mandy for a great experience and hope to see you again when we need to get one of a kind gift for friends and family. read more

I was a little surprised at how 'dated' this particular Neiman Marcus location was - Selections were definitely in the mid-range, but if you're unable to find specific designers here, you can walk around the rest of the Ala Moana Center to find the actual boutique. The perfume counter needs attending to, as most of the bottles were empty... Restrooms need a lot of work - they were dirty and not well kept. +dated location +dirty restrooms +located at the Ala Moana Center read more

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Review - Maricar Gilmore, Neiman Marcus Honolulu Maricar was outstanding -- gracious, attentive, and incredibly professional. Her follow-up was excellent, and she made the entire experience seamless and personal. A true asset to Neiman Marcus Honolulu. read more

Ordered Over a Month Ago -- Still No Shoes I placed an order for a pair of shoes on July 8, 2025, and as of August 3, I still haven't received them. Every time I contact customer service, I get the same generic response with no real update or resolution. It's been nearly a month, and I'm beyond frustrated. There's no transparency, no tracking info, and no accountability. I've asked for escalation and still nothing changes. If I don't receive my order or a refund soon, I'll be disputing the charge through my bank and reporting the issue to consumer protection. Shop elsewhere -- this has been a terrible experience. read more

Mandy in the wine section was very helpful and friendly. The store decorations are beautiful. There is a restaurant with a view of Ala Moana Beach Park that looked like a good place for a drink, snack or meal. read more

This afternoon at approximately 3:45 pm. I walked into NM fine jewelry with the sole purpose of purchasing a Roberto Coin necklace. There were three women in fine jewelry and not one of them greeted me or even looked up at me! Guess what I didn't purchase! Do better NM Ala Moana! read more

Neiman Marcus is my new favorite store. We don't have one on Maui so this was actually my first shopping experience. First impressions walking in, this store is massive so it's easy to get overwhelmed with everything. It kind of reminded me of a high in Macy's. We walked in on the first floor & was greeted by a sales person in the beauty department. Out of the corner of my eye I noticed the shoes & purses to my left. Making a b-line over to a table that looked like red bottoms. To my surprise they do carry the designer I'm always keeping an eye out for. I picked up a shoe & put it back down when I saw a sale rack in the back. I was surprised to find one that fit me, size 4.5 & another shoe that I wanted but was too big. It only took a few minutes of browsing before I was offered assistance. Of course I said yes & tried both on. I wanted both but went with the shoe that fit. Except I didn't pull the trigger until I roamed around the rest of the store. There were plenty of sale tables set up throughout each department for their end of the year/winter sale. There were some beautiful dresses that were tempting. Even a candy section next to their in store restaurant. With still so much to discover & explore. One birthday weekend getaway wasn't enough to absorb everything this store had to offer. However as a hunter of sales I was pretty stoked to find a pair of $800 shoes for almost $500 off. I'll definitely be keeping an eye out for more sales to add to my new red bottom collection. Until next time. Xoxo, ChelsieFletcher read more

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I went there to pick up a few last minute Christmas gifts. One can never complain about the service you receive. Always high quality- very professional! I was looking for YokuMoku and wanted the wafer rolls specifically. They were out, my fault for going late. They did have the assorted boxes and even wrapped them for me! I guess I will be earlier next Christmas!!! read more

Wanted to expand our selections with perfumes & colognes so me and my boyfriend decided to visit Neiman Marcus for the first time. I check reviews before going anywhere. Although reviews say sales associates are not the friendliest I COMPLETELY DISAGREE. Definitely NOT TRUE. We came across MAURICIO at the colognes & fragrance area and let me tell you he is your man for this area! Very patient, friendly, knowledgeable about anything perfume & im sure the whole store! He made us feel so comfortable to ask any questions or even give statements to what our preferences were. He knows his products from any lifestyle you may choose: work, gym, day & night time, events and etc he will recommend and make you smell scents that suits your preferences! He is phenomenal and amazing! Everything he recommended was delicious and on point. Also appreciate that he was even letting us know his personal favorites! So impressed with Mauricio! he needs his own youtube channel to educate about perfume & colognes bc theres so much more into it than just smelling good, or maybe even start his own line of colognes. He deserves a higher position!!!! but still needs to be on the floor because he's incredible & full of information. Customers need that! Also shoutout to Stine! She was also incredible she helped us at the de marly section. She was so kind and friendly. Thank you to both for making us feel welcome with open arms and very much with Aloha! I will definitely come back thanks to Mauricio and Stine. First impression is very important and they both exceeded that expectation for us. Right on! read more

I must say that this store is nice. I don't shop here. Way out of my price range. It was nice browsing around while cutting through. Everything in here is nice and quite expensive but it you want to splurge, I highly suggest doing it. All the employees were dressed professional and were working at their stations. One day I may splurge when I have money saved up. So many high end brands. The store was clean and paths were big enough to walk through. read more

Neiman Marcus - Inside near the restrooms and elevator - Women's Clothing Near Me - Honolulu, Hawaii

I will say I'm not someone who ever walks out of a Neiman Marcus and feels like I had amazing customer service.. until today! Alicia in the men's sunglass section was amazing and helped my non-shopper husband find the perfect pair. She was polite and calm and not pushy, she listened to what he wanted instead of push things on him. What a wonderful employee she is and a huge asset to a department store that I think lacks Customer Service. read more

Gorgeous store! Front entrances are on the second and third floors inside the Ala Moana Mall, right above the food court area. Oh, how I love the lap of luxury! Everything neat, organized and clean but at the same time it's a bit of a ghost town. Most counters do not have a sales person. Probably because sales are low. When I did ask a sales associate for assistance she was not familiar with the products because "no one is working at that counter." Back in the day we used to call it Needless Markups LOL. read more

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I remember when Neiman Marcus first opened up in Ala Moana Center. It was huge and everything seemed so expensive. After awhile I realized not everything was expensive and I recall buying a gift there for a first birthday party I had to attend. It was a battery powered vehicle for a male. This item was a shiny penny but worth it to make my friend and his son happy. I can't recall the brand as it was either Porsche, Ferrari or Mercedes. This was over 16 years ago so my memory is a little foggy. Shortly after that I had a client that worked in the children's department in Nordstrom so I would support her as they receive commissions on things they sell. She's no longer there and the children's department has gone downhill for a long time at Nordstrom. I was recently looking for a gift for a friends sons first birthday and I'm so happy I came back to Neiman Marcus. They have a great selection of items for gifts and they can gift wrap. I was able to find a nice polo shirt for him. Just in case his parents didn't like my choice as I don't have good taste in clothes, they offer gift receipts. I'll definitely be coming back to Neiman Marcus for children's gifts. read more

Neiman Marcus - Polo Shirt (1st Birthday Party gift) - Women's Clothing Near Me - Honolulu, Hawaii

The customer service here is outstanding! I recently ordered an item online and was disappointed with the quality (didn't have a tag and it looked used), so I brought it back to the store for a return/exchange. The woman that helped me (sorry, forgot her name as this was a few weeks ago) was wonderful. The transaction was quick, easy, and hassle free. I did end up repurchasing the item after the return was made as I intended the top to be added to my wardrobe. The lady ordered it for me at the counter and had it sent directly to my home this time instead of curbside pickup as I originally had it sent (I mistakenly thought it would be shipped faster because it was to the store). Anyway, I think she put a rush on it becaused it shipped almost immediately and arrived a lot sooner than expected. When opened, the top met all expectations and I was satisfied with the purchase. Just a note on their curbside pickup: It was an easy process. 1. Order online and select curbside pickup for the delivery option. 2. Wait for a confirmation email that it had been delivered to the store and is ready for pickup. 3. Go to the store's valet area and call the number in the email (there's also a big sign outside) to let them know you're there. 4. Someone will bring your item out to you. But for the fact that I needed to go into store the next day to return the item, curbside pickup was a good experience. I'd use it again, but next time check/inspect my item(s) before leaving the premises. read more

Such a great experience visiting here. Friendly staff. It's a bit more tucked away in Ala Moana center. However, the perfume section was super pungent. It made my eyes water upon entering the store. read more

Neiman Marcus - They carry Alicia + Olive. So beautiful! - Women's Clothing Near Me - Honolulu, Hawaii

The most beautiful department store in Ala Moana. The layout of Neiman Marcus is so clean and elegant. I love coming in just to look at the floating butterflies in the atrium. This store offers a nice selection of high-end and luxury men's wear and couture for woman's as well as accessories Don't misjudge the sales associates because they are extremely friendly and helpful. I love all the fragrances for they are high quality and always top of the line. I've never used their complementary valet service, but have had gift wrapped items during the holidays which they are hands down the best!! read more

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Very disappointed today shopping for some kids clothes on sale. The manager ( I should ask her name) came to me before I purchase them. Checked all my items and told me I can't buy duplicate items. ( only one set of them are different size and I'm still debating which size I'm getting) She also asked me if I'm using my account to purchase( can u purchase with other peoples account!?) Does this policy apply to all the customers or I'm just the customer they don't welcome ? Im probably not gonna shop at this Neiman Marcus anymore, we have way nicer and better service at Austin Neiman Marcus. But still very disappointed that having this kind of mistreating experience at the end of our nice Hawaii trip. read more

Neiman Marcus - A bag of none duplicated kids clothes - Women's Clothing Near Me - Honolulu, Hawaii

Catherine Sun, sales associate at Cle de Peau is the most disgusting, unprofessional, rude, greedy, and terrible person I have ever met. Her focus is all about "how much commission I can get from my customers?" Even if I told her not to contact me again, she called me a number of times just because she wants her sales. She rarely respected my requests or decisions, because all she cares about is how much money she can make from her customers. She has been always aggressive and greedy when it comes to selling the merchandise, called me a number of times to try to force me to buy more, saying "Akiko, it's time to buy your Synactif Cream!" (Synactif Cream costs $1,125) especially during gift card promotion period or Gift with Purchase period even if I have enough Synactif Cream I bought previously. It was obvious that she doesn't consider customers' needs or doesn't listen to customers' requests, and I am fed up with her. Because of her, I completely stopped buying from her and started buying elsewhere, and I am very happy with my decision. Just seeing her at Neiman Marcus makes me feel very disgusted. It is hard to believe that such a high-end store like Neiman Marcus has unprofessional employee like Catherine Sun. read more

This review is only for CATHERINE SUN from the Cle de peau beauty counter. She was extremely friendly, patient and knowledgeable about all of the products. I just discovered this line and I'm in love with it. I'm so happy that we ran into her because I was looking to purchase the full size of the enhancing contour eye cream. I asked if she could let my mom sample the eye cream and she was so awesome. She let her try it out and helped apply it on for her with the eye roller. She also gave us a lot of excellent samples in the eye mask. OUSTANDING customer service with Catherine! read more

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Neiman Marcus espresso bar. First time having lunch here. Daily specials: soups, sandwiches. Great selection for bakery. Serve iliy brand coffee. Lunch on a weekday around noon. Most of tables were taken. But didn't have to wait. Table service if dining in. Ordered for two: Corn chowder $7.50/each Roast beef sandwich with tossed salad $13 (Split in half) Both were specials for today Took out dessert: Banana cream tart $5.50 Pear tart $5.50 Prices were very reasonable Decent portions Great service by Tiffany Menu mostly consists of salads, sandwiches, wraps, soups, coffee - hot/cold, tea - hot/cold, desserts. Would definitely recommend. Very casual place. read more

Neiman Marcus - Neiman Marcus espresso bar. Corn chowder. - Women's Clothing Near Me - Honolulu, Hawaii

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horrible management, only cares about getting my money today! And the store manager couldn't care less about staff, only sales.

I'm giving 3 star review due to the phenomenal customer service. However, the selections at this particular Neiman Marcus are disappointing. The formal dress selection is minimal. If you're looking for "mother of the bride" selections, there are about 8 dresses there. If you're heading to a ball, skip this store. I'm actually very shocked by the outdated clothing here. I asked the rep if the gowns on the floor were all they had and she went to the back to pull more for me and in my size. Unfortunately, they were still outdated but I was very pleased and thankful for how much she attempted to help. read more

I rarely visit this store. I'll shop online a lot so I don't have to waste my time browsing. Shoes and bags are mainly my focus here. I definitely love the exclusive sandals they have sometimes. I've learned from my last couple of experiences that if I see it online or in store, I've gotta pick it up! The past two holiday seasons I've seen items I wanted, didn't pull the trigger, and now for the second time I regret it big time! Yes I've saved myself $ but it still would've been money well spent lol. All the employees I've encounted are nice and helpful. If there is an item online but not in stock at the store, they're able to order the item online. I've never done that myself here but I've had employees offer. This definitely is a higher priced department store, but like any other, there still will be sales and mark downs you can take advantage of. read more

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I came in to shop the few minutes before closing, not expecting warm and friendly service as workers are eager to home (which is understandable). I walked up to the brunello cucinelli counter asking for help with something in the home section (photo album) and Micheal was so helpful and kind. I was shocked with his friendliness as I came in so close to closing and he even went so far to look up products for me online. When I went upstairs, I approached Dasha and she was also super friendly, and went out of her way to see if she could find something for me. As I was leaving Michael even checked up on me again to see how I did. Thank you Micheal (Bruno cucinelli section) and Dasha (chocolate/home section)!!! read more

Sian in the make up/perfume side was so awesome. I was running around ala moana trying to squeeze last minute Christmas shopping in, like between 8-9pm Christmas weekend. She helped me find a nice fragrance for my mom. She was absolutely lovely, very knowledgeable and quick and efficient. Thanks a bunch lovey. read more

Service, service , service. Neiman Marcus has dreamy customer service standards. Stephen Kalama was A+.

I was excited to visit Neiman Marcus at Ala Moana Center for the first time some time ago. Overall, the store was clean, organized, and spacious, with wonderful eye-catching and fashion-forward displays. While my relative and I did not stop to eat at their Mariposa Restaurant with its lovely decor, many people were there and seemed to have been enjoying their meals together. My big disappointment was soon apparent involving a Neiman Marcus employee on the sales floor. As I was browsing through some designer label apparel with my relative, I stopped to notice a certain outfit on a mannequin and mentioned that it's a style that I would be interested in wearing. So I asked the first nearby employee I saw there (a middle-aged woman) who did not smile or introduce herself or asked me for assistance when I called out to her, "Excuse me..." Instead, she stopped in her tracks and stood in front of me a couple of feet away and first straight looked me up and down to 'check me out'!! It was as if she was reviewing my whole being (style/wardrobe/shoes/bag/hair/makeup/jewelry/etc.) to see if I was "Neiman Marcus worthy" enough to assist me!! Or perhaps she was trying to determine if I would be worth her time--that is, IF I would be an actual paying customer vs. just a browser. I was quite uncomfortable with her staring as I felt she was 'judging' me somehow. Yes, ME--the potential customer!! I quickly asked her if they had a certain size of the outfit on the nearby mannequin, and she stopped looking at me intently and snapped, "I'll check." Unbelievably, still NO smile! She went to a nearby rack and then handed over the outfit on a hanger in my size with an attitude, as if she can't be bothered because she's too busy doing other things on the floor. Well, I thanked her anyway, and she went on her way to her other floor duties, fixing displays, etc. I was so surprised by that experience and upset at such behavior from that salesperson, I decided NOT to try on or purchase anything there at Neiman Marcus Ala Moana Center from that day forward!! I would expect that type of snooty "service" at luxury retailers in NYC or Paris (where I've visited/shopped at), but HAWAII?? Where's the 'Aloha' spirit?? I sincerely hope this branch seriously retrains their sales staff, because frankly, that behavior is NOT going to work in HAWAII where locals and tourists expect a more caring, nice vibe and professional/hospitable "island-style" customer service indicative of the 'ALOHA' spirit. read more

They have a smaller buy in comparison to other Neiman locations. Armani cosmetics counter had no designated sales advisor, but I was able to flag down a lead/manager and picked up my favorite concealer. She was very kind as to provide complimentary samples on products I inquired about. Michael on the RTW floor by Giorgio and Cucinelli was amazing; offered head to toe fit advice and created a luxurious experience. Keziah from Alterations was an absolute pleasure to work with and very honest of her feedback whilst being pinned. Overall great experience and will be back to pick up my shirt after promised date. read more

I won't even get into the reasons Neiman Marcus has always been my favorite department store. What I am truly pleased with is their response to the Covid pandemic. I was so excited to hear that shopping in store would resume. It is by appointment only so I had a little anxiety over the idea. However, pleasantly surprised, I went online and set my appt. It was incredibly easy, with many time options to choose from. Going through the valet/cafe entrance, a reception area with disposable masks, antibacterial hand gel and a smile is waiting to greet you. My sales associate Leann met me. She was so kind. We chatted and wandered the entire store. She assisted with choosing the perfect present for a friend. Was patient as I tried on a number of dresses. It was such a wonderful experience that had it not been for all the covid restrictions, I'd have surely hugged her. Her assistance was invaluable and her kindness and patience much appreciated. Can't wait to go back! read more

I wasn't impressed by the selection of clothing but this store also is dismissive of black people. No help and I wasn't greeted at all.

Elegant and expensive. A great place to stroll through with 2 great dining facilities (their cafe which has great ox tail soup and Mariposa with the fantastic popovers or some may call it Yorkshire pudding). This review however is specifically on their Cle de Peau line of skin care and make up. This particular line is found only at NM. Okay, The COMPLETE line of skincare and make up is found only at NM. (You can find some of the CdP line at Sephora). IMHO it's one of the best skincare products available (pricey) but still affordable; especially their sunscreen which is the only sunscreen product I've found that incorporates the SPF and their daily emulsion skin care product. I make my journey to NM when I'm in need of skincare CdP products and mosey on upstairs to Mariposa and enjoy their lobster BLT sandwich... read more

Neiman Marcus - Cle de Peau - Women's Clothing Near Me - Honolulu, Hawaii

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