First time at this location and our experience was great. My cousin had an eye exam here and it was a breeze from the start to the end. The office is clean and the front desk ladies were nice. They checked us in right away and my cousin was seen pretty quickly. They have plenty of chairs available in the waiting room and a few magazines for you to look at. The glasses literally came in about three days after the initial appointment! The lady was once again nice when we picked them up, even though they were about to close. No drinks or food are allowed in! read more

This location I have been going to for years for me and my kids and the visit is always quick. Reina is always so friendly and helpful with all your questions. James the optometrist has been there last couple of years and he is always so kind. Overall they make my visit so pleasant every time. read more

Great place, Dillion was super great and very helpful, This is the only place to go if you want want great service

They were able to my son's glasses when our eye doctor was closed. And they squeezed me in. Very friendly.

Dr Yeh was awesome so engaged and caring. The office staff was helpful and nice Jeremiah helped me find frames. Will highly recommend

Helped and was quick with it got my glasses for 30 dollars and their great will be coming back again

Very kind and answered any question you had about your prescription as well as your exam.

although we liked the location near Ironwood Hospital, a new location, opened up on Ellsworth in Queen Creek. we thought we would check it out. Love it. The employees are attentive and actually fun. we liked them all. this is our new location for sure. keep in mind, wherever we go, we make our own fun. Maybe that is the reason we always have great service. It is all in the attitude. read more

Lady checking me in was annoyed that I had put my birth year as 2025. That's what their own web site was defaulting to and it wouldn't allow me to change it. I figured they would assume I wasn't a 2 week old baby making an appointment. So we get past that and I hand over insurance cards. She looks them over along with a make associate. After no more than 10 seconds she tells me it's just medical and dental. Her sidekick confirms the findings. She then asks what UFCW is ( union ) is that's on my cards. I tell her who it is and she states " never heard of it" so I tell her who administers the plans and she has matter of fact never heard of them either. Then she asks me if I want to self pay ! I said no that I would pull up my coverage on my phone . While I'm doing that she takes a closer look at my cards and she does see that I have vision coverage. About this time I pull up my coverage and it shows my coverage is active ... she verified it's me then states that I am out of network and if I call VSP ( vision insurance company ) and fill out this form that has 15 questions I must ask and get answers to all of them. Ok so I sit down and call the number on the form. It doesn't appear I'm going to get a live person but am directed to a link they are going to send to my phone. I knew this was going to be a waste of time on my day off so I told someone else I would fill it out and make another appointment. Neither person that I dealt with initially was at the desk at this point and so I left. I did not get names of who I dealt with and if they had name badges I didn't see them . My overall impressions were they weren't very busy when I got there. I might be able to understand what seemed to be frustration on her part if they were busy . She just seemed to be a little bit condescending and very little patience. She should also take note that facial expressions say a lot without saying a word. After leaving I went home and found the info needed to make an appointment with an in network provider. I guess I wasn't too surprised that this location already doesn't appear to have a good rating . read more

Doctor was awesome and staff even better!!!! Made us feel at home. My husband and I came first and then brought my mother and daughter to get glasses. Thank you for being wonderful!!!! read more

There is new young Asian female doctor who messed up my Rx. The numbers in glasses are not correct. Took my glasses to store inside Walmart - they confirmed the Rx is not correct . I remember she was not taking notes when she was testing me and making me read. What a waste of my time and money . Very disappointing... read more

Great customer service at desk & doctor. Staff did have difficulty communicating & preparing my great Aunt's glasses and they had to be sent back. Still waiting for glasses. read more

I was not told prior to my appointment that I would need to PERSONALLY call my insurance and request how much my eye exam would cost, if I was eligible for "out of network benefits", etc. i showed up almost an hour early for my appointment and the whole process took over 30 minutes. This did not happen to me a year ago. I will not be coming back. The doctor is excellent, but the front desk needs to be more professional and inform clients of this prior to their appointment. It's an inconvenience and they were not helpful or caring. read more

Very rude staff who honestly couldn't care less you are there. I would watch them be rude to kids and other people that were also there.

Been going here for years. Phenomenal staff and doctors! Great customer service and quick when needing work done!

I would give a big fat 0. The customer service is awful. Let me make this clear, I have been here before,and they said that they don't take my insurance. The lady is very rude on the phone. asking for my fathers Social Security number.When she already had me in the system read more

Would put a 0 if I could. When I made my appointment they said they had my insurance and on their website they did as well. When I show up they tell me they don't take my insurance and it will be out of pocket. Sounds like they're just trying to scam people. read more

I had an appointment and received the worst service from the doctor. He was absolutely rude! Was very uncomfortable because he acted irritated and his attitude was completely disgusting! He also assumed I didn't have money to pay for further evaluation, which is such a discrimination! I left completely upset! Worst doctor! I would give this place zero stars but this site won't let me! read more

Dr lamb was rude and unprofessional. He got my prescription wrong and I kept going back to get it fixed and I still can't see. Annoying!

Sat for 30 minutes with two people still ahead of me. They don't respect your appointment time here. Check the ratings before you go to these places. My kids went to America's Best and they got us in right on time so I rescheduled my appointment to go there. read more

Absolutely the worst experience I've ever had. I had an appointment I wait about 30-45 min to be seen after I was done I go to get my glasses somewhere else I wait a week to get my glasses just to find out the doctor got the prescriptions wrong not once but twice. I call them and they tell me they can't do anything after I had already paid to get my glasses, all they can do is get me a new appointment to see a doctor. That is just scary to know the doctor can't get a prescription right and they can't even do anything after I had paid $200 to get my glasses. I don't think I can go back there again that's just horrific. read more

I truly cannot wait until our insurance changes & we can go elsewhere. When I scheduled the appointment I was told it was at 430pm to to check in 15 min prior for paperwork. Get here at 415 finish the paperwork only to find out my appointment is at 5pm and they ask you check in at 430 for paperwork. First of all it doesn't take 30 min to fill this out & 2nd your receptionist said 430 with a 415 check in! I've tried this location & power and southern and both nightmares. I'm almost better off paying cash for glasses elsewhere. Never again. Do yourself a favor.. stay away. read more

BEWARE AND STAY AWAY FROM THIS PLACE!!!! This is just ridiculous. When a prescription is off and you messed up just fix it. Why try to make someone feel like they are wrong just because YOU THE DOCTOR screwed up and were wrong. The doctor here is trash and needs to be replaced. All the staff needs replaced. I'll never come back here again. Talking down on me and being condescending. Avoid this place at all cost!! If I could give zero stars I would. read more

Terrible customer service. This place is a nightmare. Don't risk your time or your money here. After several years of loyal patronage I had a problem with my most recent eye exam. For some reason I started getting headaches and noticed lots of eye fatigue. At first I thought it was allergies but then realized when I started wearing my previous eye prescription that it was the new prescription. Unfortunately, it took me a few months (4-5) to realize what the problem was. So, I called them and asked for another eye exam. Too bad sucka! .. was essentially the answer I got. It had taken me too long and now they wanted to get paid for a new eye exam. That's their policy. The manager chose their policy over providing good customer service. They don't value loyal customers. So do yourself a favor and find any other place to spend your money.. even if its just a different Nationwide Vision. Trust me on this. read more

If I could give zero stars I would. I try almost every year to go use this place. Because it is so convenient I live across the street. There is no Organization to this place. The same lady that has been there for years seems to be the problem. No customer service at all. They always have different doctors. I have never seen the same one. They are never running on time. I will never go there again and I will tell everyone who is looking for a eye place not to go. read more

If only 0 stars was an option. My son is 4, called ahead saying he would need pictures as letters and numbers are a struggle. Get there and the technician seemed nervous and uncomfortable asking my child and being patient. I explained my son has hard time with eye doctors since I'm legally blind and he may have grew to be uncomfortable in these settings since he's been going with me. The eye doctor immediately was annoyed and suggested seeing a peds doctor. We agreed but asked if their peds dept did weekends since transportation is a issue with me being legally blind and unable to drive. He got annoyed and made it sound like this wasn't our priority. Then he had the nerve to ask if my son had adhd or was on medication because he was looking around the room and distracted. I explained again he is 4 & he has some ptsd or eye doctors because of my eye vision issues. Then he asked me what's wrong with my eyes and who is my doctor. Michael Lamb, OD, was just rude and inpatient. read more

If you can help it at all, do not go here!! I didn't have a choice due to my insurance but this was the most unprofessional, unorganized eye dr. office I have ever been to. I used to work at an eye dr. office and I've been to quite a few. This has been by far my worst experience! First of all, the wait time is unbelievable. I had a set appt. and I waited over an hour because they kept taking walk-in's ahead of me! I had a follow-up contacts appointment which should have only taken about 5 min. and they had me wait for over half an hour because they couldn't find my chart, then went through an entire exam, which was completely unneccessary! There was another lady there who needed to just exchange a box of contacts and they made her wait about 45 min. before they even took the box from her! Then, I was told I would be charged $60 after insurance for a year's supply of contacts. I called later to order them, and was told it would be $200! They wouldn't budge when I told them I had been told a different amount. When I asked if I could order a cheaper brand, they insisted I make another complete eye exam before they would allow me to switch brands! GRRR! SO frustrating! I will NEVER come back! I would rather pay out of pocket somewhere else than go through this ordeal again! read more

If I could go lower than one star I would. Terrible place. Eye exam was so-so. I left my glasses to have new lenses put in my frames. When I picked up my glasses, they were not my frames. I had sturdy good frames and was given flimsy, scratched frames with sticky goop residue on the sides. I asked where my frames were and they said these were the ones I ordered. I said I had never seen these frames before, nor had I even looked at any of their frames because my intent was to use my frames. I told them I just wanted my frames back but they have no idea where they are. I am stuck with crummy frames until I can get some new ones, but never again from Nationwide! They were unconcerned with my frustration and the additional money it will cost me to get better frames and completely denied that I left my frames to have the lenses replaced. I called corporate at 1-877-222-4216 and they said Tracy is over the East Valley and she would call me. We'll see. read more

Worst experience ever! I had four trips to this place in one month..The doctor was trying to juice me here and there.Other then the gal named Crystal the staff was lost and none of them were on the same page.A lot of he said she said going on.I'm going back to Sam's club,never to return! read more

I guess I'm just spoiled. This is like the fast food of eye doctors. If you go to fast food you shouldn't expect sit down service. So it goes here. The staff are standing around and my appointment was an hour ago. We have been sitting and sitting. Meanwhile the kids movie that was playing in the VCR/TV combo just finished and I've been listening to the snowy white noise for 10 mins. My well-behaved 11 year old son has been patiently waiting with his sunglasses on. Don't come here if you are expecting prompt and personable service. read more

DO NOT GO HERE!!!! WOW, were to begin on what is wrong with this facility. I have been going to this place for over 7 years and I have never had such horrible customer service until the recent eye doctor took over. The only reason I ranked it a 1 is because it won't let me rank it a zero! I have given them multiple chances because everyone can have a bad day, but strike 3 your out! The new doctor here does not "LISTEN" to his patience and pretty much does what he wants. Also, this place is now nickle and diming customers to death. Maybe if you applied a little effort and kindness toward your customers you wouldn't have to pillage and plunder them and more customers would come your way. There are two ladies here that have worked at this facility since I've started and a word of advice, "Find another employer because you are too good for this place." You have always been friendly and helpful to me, even when trying to fix the other employees screw ups. Like when I ordered contacts and they went on backorder but nobody felt it necessary to make any attempt to contact or inform me of the situation. "I" had to call you guys 8 days later to find out what was going on. Guess what they are still on backorder and have no eta date. I'd hate to ask for another brand to use because they will probably charge me another $50.00 contact fitting even though its not my fault. If this is the closest facility to you or your insurance only takes Nationwide Vision. Go out of your way to avoid this place and find another Nationwide Vision to assist you. You will save yourself an enormous amout of frustration and money. read more

Awful!! Don't desk staff has no idea what they are doing. They overcharged me and couldn't help me with my insurance. I'm also pretty sure the Dr got my prescription wrong. Terrible experience. read more

HORRIBLE. RIP OFF. THEY TAKE YOUR MONEY. If you don't spend DOUBLE on your contact lenses at their store, they charge you a "fitting fee," for contacts you've already been wearing for YEARS. My $10 co pay turned into $50 because I wouldn't buy their over priced contacts. NEWS FLASH, CHARGE THE INSURANCE, NOT THE CUSTOMER...... Oh, that's right, you can't because you're SUPPOSED TO CHARGE THE CO PAY! DO NOT GO HERE EVER. read more

Horrible customer service. Required multiple visits. Rude staff. I will never go back. I recommend that no one goes here it is not worth ur time and money. read more

They were very unprofessional and slow. I didn't get in to see the doctor until an hour after my scheduled appointment time which was very inconvenient as I had a doctor appointment very soon afterwards. Once I was in the room with the Doctor I explained that I was sick and had to get to another appointment. She then told me I would have to reschedule because I was sick. I ended up waiting over an hour to be turned away. I will not be going back to this doctor. If I could give them zero stars I would. read more

The doctor there is a moron. I went to get my eye exam twice because she messed up my contact prescription the first time and she still managed to mess up my prescription AGAIN. I didn't feel like arguing with them since I ordered twice from them. Never going back, worst eye doctor ever!!!! read more

honestly such an amazing team , starting with Tammy all the way back to the doctor they helped with every little thing along the way , they found me they best deals and got me in and out quickly really appreciate the professionalism! read more

Last your eye went to the same Start and got excellent service Go back today for 415 apointment get there right on time I leave it 550 and never was seen by the doctor that is 2 hours wasted of my day that I don't normally have in I day-to waste. They never told me they were running late or anything the entire time I saw there when I say I've had enough they go do you wanna schedule to the point how no I don't wanna schedule another appointment with the same place I had to select the one start 1 let me select nothing read more

My experience was actually not terrible. I did wait for a little before I was seen, but I feel that happens at any doctors appointment. The only complaint I have so far is the turnaround time on getting my glasses. My appointment was on Saturday, March 21st. I just called to check on my glasses and the woman who answered said she looked, but didn't see them and that she would have to call the lab. She said she would call me back. I will do another review of I don't hear back in a timely fashion, but I can't complain too much at this point. read more

Seriously, don't come here. The staff is super unprofessional, walked up to the front desk, no greeting just ignored. After getting the two people to look up from their computer, it seemed like I was a burden. The doctor didn't see me until an hour after my appointment time..but when she did she was very kind. read more